Exterior

Reviews of Castle Oaks House Hotel

4 out of 5
Castle Oaks House Hotel
Castleconnell Village, Castleconnell

Reviews

8.6

Excellent

Rating 10 - Excellent. 85 out of 152 reviews" "
Rating 8 - Good. 41 out of 152 reviews" "
Rating 6 - Okay. 13 out of 152 reviews" "
Rating 4 - Poor. 9 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Res on 7 Mar 2024
Thank you for taking the time to give us your feedback on your recent visit. Customer satisfaction is our main priority's and to receive such great feedback makes it all worthwhile. I hope we see you again.

4/10 Poor

Sergiu

Travelled with family
Liked: Staff & service
Disliked: Room comfort
It was not what I expected
Disappointing Overall. ●What I liked was: the free parking; breakfast was good on our first day but on our second day wasn't that good; our dinner in the restaurant/bar was good and the staff were friendly and helpful. ●What I didn't like was: the carpets on the corridors and in the bedroom were old and you can see stains in some places (needs new carpets); one of the lights in our bathroom was not working; uncomfortable spring mattress; the bathroom door was making a loud noise when you closed it and the 2 chairs in our bedroom were old and didn't look clean. Also the gym and swimming pool are not in the hotel itself. You have to walk outside the hotel about 100 meters to get to this leisure centre were the gym and swimming pool are. The lift was very slow, so better use the stairs. You're better off staying at Travellodge.
Stayed 2 nights in Oct 2023
Response from Castle Oaks House Hotel on 28 Oct 2023
Good afternoon Sergiu,Good afternoon,Thank you for taking the time to review the Castle Oaks.I am sorry that you feel this way about the hotel.We are currently in the process of planning a renovation of the hotel for early 2024. We are aware of the issues surrounding the hotel and its need for a refurb. I do hope that once tis refurb takes place you would come and join us again so that you can experience us as you should have.

10/10 Excellent

Ronan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely! Great bed
Stayed 1 night in Sep 2023

4/10 Poor

Ruairí

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town stay vs limerick
Really lovely older hotel in beautiful setting in small town of castle connell -quiet and idyllic. However, without a car, reliance on train was hard since limited service to/from limerick. There did appear to be a bus between limerick and castle connell, but hard to confirm times. Hotel also had adjoining fitness ctr with gym, pool, sauna, steam room and jacuzzi- really great with late/early hrs. Town had limited restaurants, but hotel had restaurant. There also was a grocery in town with beer and some prepared foods that didnt need refrigeration or microwaving (since my hotel room did not have frig not microwave). Still worth it to stay here instead of in limerick!
Stayed 2 nights in Oct 2023
Response from Castle Oaks House Hotel on 7 Oct 2023
Hi Nancy,Thank you for leaving us a review and for your astounding review. I will be sure to pass your lovely words on to the team. We hope that you return to the Castle Oaks soon.

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

deborah a

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Fire alarms and no hot water
The grounds are gorgeous, a perfect setting for a wedding. However, the instead was a little tired looking. The fire alarms went off several times and in the morning there was not a drop of hot water. I know problems can happen, but the man at the front desk was totally uninterested in helping me. I finally did get a $25 refund but I still hadn’t showered. Customer service needs work. The girl at the desk was helpful.
Stayed 1 night in Sep 2023
Response from Castle Oaks House Hotel on 20 Sept 2023
Hi Deborah,Thank you for leaving us a review. We appreciate all feedback that we receive especially the negative as this helps us improve our services. I am very sorry to hear that your stay was not up to the usual standard that we like to hold ourselves to. I apologies that the fire alarm was going off and that we did not have hot water in the hotel when you woke up. Unfortunately, due to unforeseen circumstances there were faults within the hotel. As we are on boarding new staff at the moment, we are focusing on training, I have spoken with the team and we will ensure that these issues are rectified.I am glad that our receptionist dealt with this situation and that you did receive compensation for your grievances.We hope that you will return to the Castle Oaks to see that we have rectified these situations.Regards,The Castle Oaks Team

8/10 Good

Peter R

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Pricey for 3star
Beautiful setting for hotel. They are trying but you can see where things are being missed. Window sills in corridors and corridors themselves covered in cobwebs, flies and dust. Decorating / painting rushed you can still see paint along windows etc. Bed / Bathroom dated but comfortable and rooms were clean. Wallpaper in our room was stained and ripping from wall. Honestly staff we interacted with were brilliant and professional. Breakfast was filling and generous.
Stayed 1 night in Aug 2023

2/10 Terrible

lorna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL
Awful, dirty, old, worn, spiders in room, unhelpful staff. Fell outside on steps, still waiting for contact from hotel, their fault, unsafe steps, safety strip hanging off which is what I tripped on. This was quickly removed by staff!.Not even an apology or offer to wash my trousers that were blood stained from two bleeding knees. No first aid box at reception and receptionist got 2 blue plasters from the kitchen thinking they would be adequate, had to ask for sterile dressings! I have taken lots of photos and copy of the accident report. Slept the night but left as soon as we woke, didn't use the shower as bathroom was dirty. Didn't stay for breakfast, (which we had payed for) because of poor hygiene throughout the hotel. Couldn't get out quickly enough. Spoilt our whole experience of Ireland. Most expensive of 6 hotels we stayed in throughout our trip and thought it would be a nice treat, how wrong we were. *FOR SOME REASON I CAN'T UPLOAD ANY PHOTOS TO MY REVIEW - WHICH ISN'T HELPFUL*
Stayed 1 night in Jul 2023

8/10 Good

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Claire

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The included breakfast was nice. That’s the only good thing I can say about this place. The bathrooms are VERY outdated, as well as the whole facility. We were in one room that had a broken toilet and leaking shower. Luckily, the people that work there are lovely and very helpful. If you want to stay somewhere that is over priced and that hasn’t been updated since the ‘60s, this is your place!
Stayed 1 night in Jun 2023
Response from Castle Oaks House Hotel on 21 Jun 2023
Hi Claire,Thank you for your feedback. We appreciate all feedback especially the negative as it helps us improve our service. I’m so sorry to hear that your stay was not up to standard. We have plans to refurbish our rooms in January. We hope that you will come back and stay with us once we have renovated the rooms. Thank you for your lovely comments about the staff I will be sure to inform them of your kind words.The Castle Oaks Team.

4/10 Poor

Edward

Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Stayed 1 night in Jun 2023

10/10 Excellent

Denise J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fabulous time with our adult children
Stayed 1 night in Jun 2023

6/10 Okay

Elsie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were beautiful helpful and kind, especially during some very frustrating situations which arose during the trip. The building a location were fine.
Stayed 1 night in Apr 2023

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel in a beautiful part of Ireland. We loved our stay.
Stayed 6 nights in Mar 2023
Response from Castle Oaks House Hotel on 17 Mar 2023
Dear Rick,Thank you so much for taking the time to leave the Castle Oaks House Hotel an amazing review.We are so happy that you left the Castle Oaks with such a positive experience, we'll be sure to pass your compliments on to our team.Hoping that you will come visit us again soon.Thanking you,The Castle Oaks Team

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegance and Luxury at Sensible Prices
We stayed in room 102, the Doonass Suite, and felt like we were in the lap of luxury. The suite was better than we experienced at a castle for much less. The staff was wonderful as well. There was only a limited menu in the bar, but it was February when we stayed, so it made sense. It's right on the Shannon River as well. Loved every minute.
Stayed 1 night in Feb 2023
Response from Castle Oaks House Hotel on 2 Mar 2023
Dear Gregory, Thank you so much for taking the time to leave the Castle Oaks House Hotel a review.We are so happy that you left the Castle Oaks with such a positive experience, we'll be sure to pass your compliments on to our team.Hoping that you will come visit us again soon.Thanking you,The Castle Oaks Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was as expected
Stayed 3 nights in Nov 2022

10/10 Excellent

John

Stayed 1 night in Nov 2022

10/10 Excellent

Carolyn

Stayed 1 night in Oct 2022

10/10 Excellent

Margaret

Stayed 1 night in Oct 2022

10/10 Excellent

Christine

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel…5 minute walk from the hotel to do the walk along the River…It’s a fairy walk where you can see Fairy Houses-great for kids! —Tennis Courts, Indoor swimming pool and very large gym free for guests to use.
Stayed 1 night in Sep 2022

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at Castle Oaks House. The surrounding area and grounds of the hotel are beautiful! The suite we had was very spacious and would have worked well for a family of four.
Stayed 2 nights in Sep 2022

10/10 Excellent

AnnMarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely old structure needs a bit of loving care to upkeep, a few things were a bit beatup, cracked tile, louse flooring. But it was very clean and the staff was just wonderful, friendly, efficient and kind. We had a nice stay.
Stayed 1 night in Aug 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Fantastic welcome and stay in this hotel. Was in the area working so definitely will be back if I'm back in the area.
Stayed 1 night in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful. amenities were great and staff were great very friendly and attentive..
Stayed 2 nights in Aug 2022

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irish charm
Located in an Irish village of 2000 people, this hotel offers friendly, helpful service, a pub and restaurant. Beautiful garden, access to a health club and very nice rooms. Large room with 3 beds, TV and table. Pretty bathroom. Classic decorations. I got a pint and got to sit in a beautify garden. A very short diatance to a fariy walk along the river and accross a bridge. Walk a short distance to the town for a quainte pub, cute town area and a church.
Stayed 1 night in Jul 2022

10/10 Excellent

Maria

Stayed 1 night in Jul 2022

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!
Stayed 1 night in Jun 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

SALUD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay again in Castle Oaks.
Stayed 1 night in May 2022

10/10 Excellent

SALUD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, clean, great place to stay. Will definitely come back.
Stayed 2 nights in May 2022

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by an exceptional array of friendly upbeat staff! Everyone makes you feel very welcomed and you can See they enjoy their jobs n it’s refreshing! Makes the stay far more enjoyable to interact with wonderful gracious people! Kudos to management. I’ll be back. Thank you so very much for an outstanding stay!
Stayed 1 night in Mar 2022

10/10 Excellent

Rose

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Mid week stay
Staff could not have been nicer. Amazing service made a lovely stay. Siobhan was exceptionally helpful on our check in and accommodated us in a different room when she saw my mother struggling with the steps. We didn’t even have to ask. Throughout the stay all the staff were very friendly without being too much. The room was gorgeous and the beds extremely comfortable. The grounds are also beautiful, just a shame the weather wasn’t the best but hey ho, it’s Ireland. One of the nicest places I’ve stayed in a while. I look forward to returning.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Vince, Spring Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property is your typical classic bed and breakfast type of room. The house itself is very nice. It's a nice place to hold parties and events etc.
Stayed 2 nights in Nov 2021

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a short stay, but the place far exceeded my expectations.
Stayed 1 night in Oct 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic old mansion but the decor is a little tired. Great to have access to the leisure facilities and the staff were very helpful to get us slots even though we had not booked. Breakfast was huge!
Stayed 1 night in Sep 2021

10/10 Excellent

Patricia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Our trip to the west
The hotel was good. The staff were pleasant. The food was good. The leisure centre and pool were excellent. My only complaint is that there was no tea and coffee on the tray in the bedroom. It was obviously overlooked by the bedroom staff. It was just annoying as I was gasping for a coffee when I woke up. I would recommend this hotel
Stayed 1 night in Jul 2021

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Elizabeth

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited perfect
Suited perfect
Stayed 2 nights in Feb 2021