Lobby lounge

Reviews of TTC Imperial Hotel

4.5 out of 5
TTC Imperial Hotel
8-Hung Vuong Street, Hue, Thua Thien-Hue

Reviews

8.8

Excellent

Rating 10 - Excellent. 213 out of 368 reviews" "
Rating 8 - Good. 110 out of 368 reviews" "
Rating 6 - Okay. 25 out of 368 reviews" "
Rating 4 - Poor. 16 out of 368 reviews" "
Rating 2 - Terrible. 4 out of 368 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Brian, San Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are several cockroach in the bathroom Need to keep it clean
Stayed 3 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Dear Mr Brian,First of all, we would like to thank you for your time and your constructive feedback. We appreciate all critiques as it greatly assists us in our commitment to constant improvement.In regards to your concern about the unpleasant service at TTC Imperial Hue, we are aware of the situation and will take measures to handle the cockroaches in the bathroom. And again, please accept our sincere apology for your experience.Once again, we thank you for your comments and hope to win the chance to serve you again. Please let us know your next visit to Imperial Hotel Hue and we will make sure every effort to be made for providing you the best service we always strive for.With best regards,

10/10 Excellent

Ramesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. An absolute value for money hotel.
Stayed 4 nights in Feb 2024
Response from Hoa Tran - Front Office Manager on 27 Feb 2024
Dear M. Ramesh,Thank you very much for your kind review of our hotel.We're truly delighted to hear that you had a comfortable stay with us. We appreciate your feedback as it greatly motivates us in our commitment to excellence. Our colleagues are working hard every day to consistently provide the highest level of services and facilities.We thank you again for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city.Best regards,Hotel Management.

10/10 Excellent

Thong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice & luxury hotel. Friendly & polite staffs
Very nice, luxury, and clean hotel. Friendly & polite staffs. The staffs took extra care of us, always open the door & great us each time we go in & out. Special thanks to the concierge, Mr. Van Duc. He was so nice. He helped us with our luggages when we arrived, when we left, and lended us an umbrella when we went for a walk as it was sprinkling.
Stayed 3 nights in Dec 2023
Response from Mai Hoa Tran - FOM on 29 Dec 2023
Dear M. Thong,Thank you very much for your kind review of our hotel.We're truly delighted to know that you enjoyed a pleasant stay with us and even more thrilled to learn that our colleagues have made your experience even more wonderful with their dedication and attentiveness.We thank you again for visiting us at Imperial Hotel and look forward to welcome you again soon when your travels bring you back to Hue City.Best regards,

10/10 Excellent

Nghia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of Hue! Walking distance to Trường Tiền bridge and Vincom shopping center!
Stayed 2 nights in Aug 2023
Response from Hoa Tran - Front Office Manager on 1 Sept 2023
Dear Mr Nghia,Thank you very much for your kind review of our hotel.We're truly delighted to hear that you had a comfortable stay with us. We appreciate your feedback as it greatly motivates us in our commitment to excellence. Our colleagues are working hard every day to consistently provide the highest level of services and facilities.We thank you again for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city.Best regards,Hotel Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hoa Tran - Front Office Manager on 22 Jun 2023
Thank you very much for your kind review of our hotel.We're truly delighted to hear that you had a comfortable stay with us. We appreciate your feedback as it greatly motivates us in our commitment to excellence. Our colleagues are working hard every day to consistently provide the highest level of services and facilities.We thank you again for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hoa Tran - Front Office Manager on 20 Jun 2023
Dear Mr Everett,Thank you very much for your kind review of our hotel.We're truly delighted to hear that you had a comfortable stay with us. We appreciate your feedback as it greatly motivates us in our commitment to excellence. Our colleagues are working hard every day to consistently provide the highest level of services and facilities.We thank you again for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city.Best regards,Hotel Management

10/10 Excellent

HOANG

Stayed 4 nights in Jun 2023
Response from Hoa Tran - Front Office Manager on 30 Jun 2023
Dear Mr Hoang,Thank you very much for your kind review of our hotel.We're truly delighted to hear that you had a comfortable stay with us. We appreciate your feedback as it greatly motivates us in our commitment to excellence. Our colleagues are working hard every day to consistently provide the highest level of services and facilities.We thank you again for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city.Best regards,

10/10 Excellent

Viet, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hoa Tran - Front Office Manager on 3 May 2023
Dear Mr Viet,Thank you very much for your kind review of our hotel.We're truly delighted to hear that you had a comfortable stay with us. We appreciate your feedback as it greatly motivates us in our commitment to excellence. Our colleagues are working hard every day to consistently provide the highest level of services and facilities.We thank you again for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city.Best regards,Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfectly located for us, we were able to walk to recommend restaurants, the Imperial City and laundry service. The hop on hop off bus was a short walk also. The staff was great and much help. Will stay here again.
Stayed 4 nights in Apr 2023
Response from Hoa Tran - Front Office Manager on 11 Apr 2023
Dear M. Anonymous,Thank you very much for your kind review of our hotel.We're truly delighted to hear that you had a comfortable stay with us. We appreciate your feedback as it greatly motivates us in our commitment to excellence. Our colleagues are working hard every day to consistently provide the highest level of services and facilities.We thank you again for visiting us at Imperial Hue and look forward to welcoming you back soon when your travels bring you to this beautiful city.Best regards,Hotel Management.

10/10 Excellent

Stephen John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Hue
The hotel was lovely. Very well located. Breakfast was exceptional with so much choice and do much cooked to order. Pool needs more loungers but is lovely to cool off.
Stayed 2 nights in Apr 2023
Response from Mai Hoa Tran - FOM on 10 Apr 2023
Dear Mr Stephen John,Thank you very much for your kind review of our hotel.We're truly honoured to hear that we've had the chance to welcome you at Imperial Hotel Hue on different occasions, and even more thrilled to learn that you always had wonderful experiences with us. Your valuable feedback let us know how we're doing and greatly motivates us in our commitment to excellence.We thank you again for visiting us at Imperial Hotel Hue and can't wait to have another chance to wow you in the near future.Best regards,Hotel Management.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Management. on 1 Mar 2023
Dear Mr. John,Thank you so much for your kind feedback. We hope we will have another chance to serve you.Best regards,

10/10 Excellent

Linda R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for visiting Hue
Lovely property in a great, quiet location for walking and visiting Hue. The rooms were large and clean, the shower water was hot, and breakfast had a wide variety of dishes. Special recognition needs to be given to the bell captain who was friendly, welcoming and of the utmost help when we were looking for a driver for the day to visit sites outside Hue, transportation to Da Nang, a refrigerator in which to store a food item before travel the next day, and general sightseeing info. His welcome back to the hotel after a long day of sight-seeing each evening made us feel like a member of the family at the hotel.
Stayed 5 nights in Feb 2023
Response from Hotel Management. on 20 Feb 2023
Dear Linda R,Thank you so much for your kind comment.We're delighted to hear that you enjoyed your stay with us. It gives us great encouragement to get positive feedback from you. Your comments are always valuable to us so that we can serve you better and better in the future. We all look forward to welcoming you back here again.With warm regards,

10/10 Excellent

Bassam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly staff
Response from Hotel Management. on 17 Jan 2023
Dear Bassam, Thank you so much for your kind feedback.We are really glad to hear that you had the nice experience in our hotel.We are looking forward to welcoming you to our hotel in the near future. Best regards,

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Good view. Very friendly and efficient staff.
Response from Hotel Management. on 9 Jan 2023
Dear Mr. David,Thank you so much for your kind feedback.We are very delighted to hear that you've had enjoyed your experience during your stay here. We are looking forward to welcoming you back to our hotel in the near future.Best regards,

10/10 Excellent

DUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was okay, but the hotel staffs were so friendly and helpful. Best services!
Response from Hotel Management. on 19 Dec 2022
Dear Ms. Dung,Thank you for choosing to stay as well as for spending your valuable time reviewing your experiences at Imperial Hue. We always ensure to bring the best experience to you during your stay at the hotel. Besides, we recognize our facilities did not satisfied your expect, we have plan to change all the facilities which is not good for the quality of service in next year. We hope that we will have another chance to serve you in the near future. Best regards,

2/10 Terrible

Jennie

Disliked: Staff & service, amenities
Stayed 2 nights in Oct 2022

10/10 Excellent

Vinko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this beautiful hotel for 3 nights of pure bliss the staff would go out of there way to make sure I was looked after from the moment of check in to check out thank u so much for your kind hospitality would def be comming back to this hotel in the future
Stayed 2 nights in Sep 2022
Response from Doan Hoai Nhan - Quality Service Controller on 15 Sept 2022
Dear Vinko,Thank you so much for your contributive comment.We are so delighted to hear that you've enjoyed your stay with Imperial Hue that is the big motivation for us to improve our service better and better.We hope that we'll have another chance to serve you in the future. Best regards,

8/10 Good

Luc

Stayed 2 nights in Aug 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Great location. Service was efficient and they helped us a lot with some extra requirements including driver and tour guide at last minute. Food and service was great. Only feedback is the pool area is old and tired without service and couches in river suites are uncomfortable (for me at least) and made the extra lounge room not of much use.
Stayed 1 night in Aug 2022
Response from Doan Hoai Nhan - Quality Service Controller on 26 Aug 2022
Dear Paul,Thank you so much for letting us know your feeling and contructive feedback about your recent stay in Imperial Hue.We are so delighted to hear that you've enjoyed the our services, we will pass on your motivation to our team.On the other hand, we are so sorry for our facilitites that effect on your quality experience. We are pleased to take note all the feedback about the pool and couches in the suites to improve our service in the future.One more time, thank you so much for you kind feedback. We hope we'll have another chance to serve you. Best regards,

10/10 Excellent

Utpal, Bloomington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially concierge Viet, was terrific. The hotel is located in downtown, and downtown has a vibrant night life. Viet knew where to send me.
Stayed 1 night in Aug 2022
Response from Doan Hoai Nhan on 18 Aug 2022
Dear Utpal Bhattacharya, Thank you so much for taking your time to give us motivated feedback. We are so delighted to hear that you've had enjoyed relaxing time with our service, especially our Concierge team. However, our team do not have any name "Viet" in our staff's list. We hope that we can have another chance to welcome you once more time in the future. Best regards, Quality Service Controller.

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within easy walking distance to tourist attractions, restaurants and shops. We were very impressed with the buffet breakfast provided each morning. The staff and management were excellent.
Stayed 3 nights in May 2022
Response from Hoa Tran - Front Office Manager on 29 Jun 2022
Dear Mr Geoffrey, Thank you for taking the time to leave such a kind review, it is always a pleasure to read such positive comments such as yours. We will continue working hard to create incredible and memorable experiences for our guests. I am so proud of the incredible team here, and I would like to thank you for taking the time to mention those who made your time with us special. I would like to thank you again for sharing your feedback. We hope that we will get a chance to welcome you again soon, sending our best wishes of health and happiness. Best Regard.

10/10 Excellent

Robert, Federal Way

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

PHAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Royal stay at the Imperial Capital in Vietnam
We stayed a total of 4 nights at this hotel. First of all, the hotel is in a very central location, within walking distance to Perfume River, River Walk, Imperial Palace, Dong Ba market, restaurants and shops. The hotel is so beautiful, with imperial architecture and western comfort. Check-in was a breeze, and we had an upgrade to a room with city/river view at the top floor. Room is spacious. Breakfast has selections of Vietnamese and western dishes. But best of all is the services and friendliness of staff. They arranged everything for us with a smile. We had a great time at this hotel and would come back again.
Stayed 2 nights in Mar 2022
Response from MsTran - Front Office Manager on 25 Apr 2022
Warmest greetings from Imperial Hotel Hue. I am truly thrilled to reading your review describing your recent stay with us. Our ladies and gentlemen are delighted and motived to reading your note. We will continue striving to improve where possible. I and the team here look forward to welcoming you earlier. Sincerely,

10/10 Excellent

MRS H

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely hotel. Excellent position within walking distance of the Perfume River and Imperial City . Nice and quiet with a great rooftop bar and high level outdoor pool. We travelled at the height of the corona virus so maybe quieter than usual but the staff couldn’t do enough for us, even down to collecting laundry within 5 minutes of calling and returning it within a couple of hours ! Fantastic views from restaurant , pool and rooftop bar Would highly recommend
Stayed 2 nights in Mar 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over-all we like this hotel, except the the room wooden floor boards does not seem solid as even walking with the lightest step will generate 'cracking' sound.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room with executive lounge access and paid extra for it and it doesn't even have a lounge and then they refused to provide a partial refund as they claimed it was a system glitch as they do offer afternoon tea, which we also did not get. Thankfully Expedia did provide me with a partial refund. Overall the hotel is very disappointing and certainly not the 5 stars it claims to have - very outdated room features, amenities, general state of the building and the food was quite poor as well (breakfast, dinner which was served in the lounge as the restaurant had not been set up yet when we went there at 20:30 on Saturday night). The staff were quite friendly but did not speak much English and the hotel seem to cater more to Asian travel groups (Korean, Chinese, Japanese).It has a good location close to the Imperial City but so do other hotels in the vicinity that looked much better so I would not recommend it
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely hotel bright spacious room overlooking the river and the city Good breakfast with lots of choices
Stayed 2 nights in Dec 2019

10/10 Excellent

Mark, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, strategic location, friendly staff.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant corporate hotel
Very large hotel with wide range of facilities but rather corporate. Pleasant staff but not as helpful as in other smaller hotels. Food was good at breakfast and wide selection of different dishes. Didn’t use all facilities. Reception staff helpful.
Basic room
Christmas comes early
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Spa is not good there.
We tried the massage at the hotel’s Spa. It just hurt and was not relaxing at all. I should have asked to have a different masseuse, but I didn’t and I regret I didn’t. Also a friend who had facial was bitten by mosquitoes in the room for a few spots. I should have gone to a different spa, if only we had known!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the ambience of the hotel. Unique atmosphere
Stayed 1 night in Aug 2019

10/10 Excellent

Bachvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property in Hue - centrally located
Staff and hotel were outstanding, will stay there again and highly recommend the property!
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is old and not well maintained. it's smell bad in the room and the gym. there were pigeons drinking water of the swimming pool.
Stayed 2 nights in Jul 2019

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing hotel. Staff was beyond exceptional!
Stayed 2 nights in Jul 2019

10/10 Excellent

Hanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendour on the south side of the Perfumed River!
This is a major hotel in Hue. Nice views of the Perfumed River from the upper floors. The view of the sunset from the bar on the 16th floor is spectacular. The main attraction in Hue is the Imperial City. Walkable from the Imperial, but best to take transport if the weather is hot!
Stayed 4 nights in May 2019

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hue, Vietnam
We stayed for three nights. The room was very spacious and the bedding comfortable. The staff are very accommodating! The breakfast was good. The rooftop bar was great!
Stayed 4 nights in Apr 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a comfortable stay with good staff
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite with views of the river and distant hills.
Stayed 2 nights in Apr 2019