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Reviews of AMA Islantilla Resort

4 out of 5
AMA Islantilla Resort
Paseo de las Cumbres s/n, Islantilla, Lepe, Huelva

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 271 reviews" "
Rating 8 - Good. 85 out of 271 reviews" "
Rating 6 - Okay. 22 out of 271 reviews" "
Rating 4 - Poor. 5 out of 271 reviews" "
Rating 2 - Terrible. 4 out of 271 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

AHMED

Stayed 1 night in Sep 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic facilities
Great resort, great rooms, perfect location in Huelva
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

8/10 Good

Daiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Com certeza quero voltar a esse resort. Muito agradavel e limpo
Stayed 1 night in Apr 2023

2/10 Terrible

Vanessa

Stayed 1 night in Oct 2022

10/10 Excellent

BRENDAN

Stayed 1 night in Mar 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break
Lovely hotel, good food and service
Stayed 1 night in Jan 2020
Response from Marta Cañete- General Manager on 27 Feb 2020
Dear Brian, Thank you for the positive review. We hope to welcome you back soon at AMA Islantilla resort. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment, very new and clean very helpful staff.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Poor maintenance; no options for meals outside of buffet; no coffee in room without 10euro charge
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a great hotel. Unlike most guests we were just staying one night as we had family staying nearby that we were just visiting. At check-in we realised that I'd booked the room for single, not double, occupancy and were charged extra but at a reasonable rate which I was grateful for. As a VIP member however I didn't receive the package elements that I'd received an email about - and only remembered after our stay. In the room everything was beautiful and clean. Seems a shame when you're paying a lot for a room though to then have to pay extra to use the coffee machine. Pool facilities were lovely however and the breakfast buffet was a treat too.
Stayed 1 night in Aug 2019

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Nice hotel, a little far from beach but with a small train that takes us there. Cleaning without complains. Excellent Staff. Meals with plenty of variety.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, maintained to high standard
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jun 2019

8/10 Good

Pawel, Guelph, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and pleasant hotel.
My husband and I spent one night in the resort, in a standard apartment. The apartment was very comfortable, well equipped and spacious. We used outdoor pool which was clean and pleasant to swim in. The dinner and breakfast buffets well amazingly tastefull. Nice service. Very relaxing atmosphere.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

10/10 Excellent

Chris, costa del sol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel reception staff excellent.Disappointed how far beach was and although you put on transport no bar when you get there.Also have to go to bar i evening be nice to have a waiter.Food choice good but monotonous hot food cold.Rooms fantastic but bathroom not thought out not enough shelf space as cannot put anything on sink.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Andrew

Nice hotel but perhaps a bit too far out.
We had two nights here and had a two bedroom suite. Accommodation was absolutely first class. Hotel is lovely although a little out of the centre. Breakfast was superb....everything you could possibly want and more. Dinner was buffet style and what you would expect from s buffet at a package tour type hotel. All in all, good value for money.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Terry, Huelva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was one of the best hotels I stayed in. Breakfast was great, but you have to pay attention to the hard boiled eggs because they have certain ones done by time limit. IE 4 min, or 6 minutes boiled. I preferably like them well done to eat the egg whites only. The pools were great, and the hotel staff. The rooms are huge especially for a family of four. The Parking underground is the best to keep your car from that heat. Only small complaints is that the hotel staff doesn’t pay attention to the people who use the pool chairs because they leave the towels on the chairs and you don’t know if they’re there or have left. Can be very annoying. The other is the stand up showers have no doors and had mold on the side of the wall. My young one accidentally had her feet on the small drainage and almost flooded the bathroom. Besides this I will definitely come again. I just have to request a bath tub lol. Furthermore, the resteraunts around the hotel are about a 5 to 10 minute drive. So they are very close and awesome food. Wouldn’t suggest eating the hotels lunch or dinner since it’s a pre-set meal. The beach is ok. Wouldn’t go to this hotel for the beach. I will be returning shortly.
Stayed 2 nights in Jun 2018
Response from Pau Bori Soucheiron on 11 Aug 2018
Thank you very much for your review we have changed the standard with eggs and now we only make them of 6 minutes. Our lifeguards randomly remove the towels from the hammocks that customers reserve inappropriately, since it is forbidden to reserve hammocks. If, when you return, you notice any deficiency in the room or in the bathroom or in the hotel, please inform the reception desk immediately and we will immediately take charge of the situation to rectify it. I hope to greet you personally when you return. Thank you very much Pau Bori Soucheiron General manager

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need for a best price!
On our south Europe trip (france, northern spain, portugal, southern spain) was this one of our favorite hotel. great rooms with all you need. Kitchen, two bedrooms, pool, spa, Restaurant, etc. We will defenetly come back if we get back to this area.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Resort!
We really enjoyed our stay at the AMA Sentido. The 2 bedroom suite was wonderful. There were a couple of minor disconnects between front desk staff and housekeeping (for example, front desk telling us that soap for the dishwasher would be supplied, housekeeping telling us that it wasn’t usually but that they would get us some, then never following up). However the hotel is clean, the facilities are excellent, and the breakfast was wonderful. Highly recommend a physiotherapy session or two with Rosalía in the spa as well!
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Lovely facility, if u like hotel food it's great.... I would suggest venturing out to the area for more authentic meals. Beds were super comfortable and rooms were very spacious

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top resort
Very clean a modern facilities

6/10 Okay

leanne, london

Liked: Cleanliness, staff & service, property conditions & facilities
My second visit - mixed experience. It's noisy@
Negatives:- Previously marketed as a "wellness" resort and very quiet, peaceful. I gave it 5 stars before. Now part of a chain also in Ibiza, and trying to appeal to a wide range of people. I wrote in advance asking for a quiet room (after reading the latest reviews) but was still put in a pool facing room which has music blaring from from the pool bars 13 hours a day till midnight. Sometimes it made no sense as the pool area would be empty and the barman played the music only for himself? Also, they market the hotel mostly to retirees 65+ and yet they play inappropriate heavy metal and pop music. For 2 nights they also had a huge party on outside on the grass and a live band which continued on the balconies till 2:30 am. The buffet is generous and i appreciated the selection of fruits,  breads and desserts. Free drink too. But the salads and veg were out of a tin and heavily pickled, vinegary.  Germanic recipes? Broccoli, asparagus broiled to mush. Bizarrely you can't order fish or a salad in the other restaurant Fandago unless booked in advance, but some days they were half empty but still only access to the tapas allowed. Tapas was very average and limited for vegetarians. They have removed the kettles and cups from the rooms so no opportunity to make tea before bed. Puzzling. Positives:- Amazing staff and spa team. The spa manageress is really doing a great job Best treatments, pedicure, massages, hammam etc that I've had. Even better brow shaping than in London! Specia

6/10 Okay

Thomas, Lachen SZ, Switzerland

Liked: Cleanliness
Disliked: Room comfort
Overall o.k., poorly sound-proofed hotel rooms
The hotel has all the features that you would expect from a 4-star hotel. Nice pools, two restaurants, decent entertainment and large apartements/rooms, which are decently equipped. However, the rooms are very poorly sound-proof with thin walls and single-glazed windows. The hotel is frequented mainly by Dutch tourists, which seem to like to party and discuss all day&night long. There is a hourly shuttle to the beach and back since the hotel is quite a distance to the beach. A golf course is just around the corner. The restaurant has a very good fresh fish (I recommend the sea brass), however the chicken tikka is served in a toast...further the personal is nice but seems very stressed.

8/10 Good

Family, Derbyshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with great facilities
Lovely hotel with excellent facilities. Spotlessly clean in all areas. Good sound proofing in the apartment. Very little noise from the apartment above and the corridor. Plenty of sun loungers with no need to rush and reserve one first thing in the morning. Location is within a golf resort and there's not much to do in the immediate vicinity. Car recommended to explore the area.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place I have ever found on hotels.com. Luxury!!!! Wish I had booked more nights!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel, was undergoing renovation work. Good sized room but terrible smell of tobacco through air conditioning system.
Response from Domingo D, General Manager on 4 Jun 2016
Dear guest, We are grateful for your feedback following your stay at AMA Resort, and very pleased that you enjoyed your room and your stay with us. We would like to apologise for the aspect of your stay that was not to your satisfaction and have noted your comment to look into it. Please know that all of our rooms are strictly non-smoking, so this is not a common occurrence at our resort. We hope you give us the opportunity to welcome you once again and to truly surpass your experience next time. Warmest regards, The general management at AMA Resort.

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

john, newcastle uk

Liked: Cleanliness, property conditions & facilities, room comfort
smart hotel but best in summer season
weekend trip for four of us ,the hotel was clean, tidy and appeared almost new-staff were not very helpful(despite my decent Spanish)Convenient for local golf course but almost nothing else to do in the area which is a bit of a ghost town out of season.Enjoyed a trip across the border to Portugal(only 20 mins by car)

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but slow service
The hotel location is far from the beach and shops so a car is a must. The room was big and clean and the bathroom was modern. We didn't like that they were charging for tea and coffee present in the room, we have never seen this in any other hotels. The breakfast had fair selection of bread and cheese but the bakery section was very poor especially sweets were missing. No good selection for kids like cereals or yoghurt. The food in the restaurant was good but the portions were a joke, we were always hungry after finishing the lunch and we are not big eaters at all. We realised in some days that if you order from the menu then the portion is different not like the ones we were getting as half pension and this made us angry as it is not fair. Also the half pension menu was a joke has one choice of starter and desert and two choices of main dishes made the selection really poor. The service during lunch was very slow especially from a young female waitress, we ask her for bread or olive oil and she said yes but never shows up and food was coming after long waiting time, was really not proffesional. Do we really want to go back, the answer is no we prefer to go to other ones for same amount of money we paid and we will get better service.

10/10 Excellent

Luis Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Lurdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico
Stayed 6 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sitio recomendable para pasar unos dias de descanso, de vacaciones
Stayed 5 nights in Apr 2023

10/10 Excellent

Ana María

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Buen fin de semana
Ha sido solo de una noche pero nos hubiéramos quedado más tiempo, el resort es estupendo pero no lo pudimos aprovechar, el personal de 10, el apartamento que nos dieron impresionante, solo una pega porque llevábamos un bebé que solo quería gatear y el suelo estaba bastante sucio. La verdad nos encantaría volver con más tiempo,
Stayed 1 night in Mar 2023

8/10 Good

Alberto Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Decepcionado
En relación calidad precio me parece caro para lo que ofrecen , tengo el gusto de conocer hoteles de la zona y me parece que está por debajo de los demás en cuanto a servicios ofrecidos
Stayed 1 night in Aug 2022

8/10 Good

Atilano Matías

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ya lo conocía
Stayed 1 night in Jul 2022

10/10 Excellent

Laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Great breakfast and outdoor area, poor cleaning
We booked a so called luxury apartment for our short stay in the area at AMA, and were very disappointed with the standard of the room. First the cleaning was far from what one should accept whether you pay for a cheap or expensive room. The dishes and cutlery in the kitchen were dirty with old food, there was a lot of dust on the moldings around the floor in the whole apartment and behind doors, the taps in the bathroom and shower were also poorly cleaned and you could see old smears on the mirrors. On the other hand, breakfast was brilliant with a lot of variation and good quality products. The poolareas and gardens were nicely kept and we enjoyed our stay regardless our bad experience with cleaning.
Stayed 4 nights in Sep 2021

8/10 Good

Atilano Matías

Business traveller
Liked: Cleanliness
El hotel muy bien, pero el teléfono no funcionaba, el personal limpieza entran en la habitación aún que te vean dentro. El resto todo bien.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuidado en la alimpieza de todos los elementos del alojamiento y los servicios
Stayed 7 nights in Aug 2021

6/10 Okay

maria pilar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Vacaciones
Estábamos alojados en un apartamento de luxe, muy amplio y los colchones muy cómodos. nos defraudó la piscina y las instalaciones muy pequeñas para un hotel y apartamentos. Por otra parte, no acabamos de entender que las tumbonas que estaban a la Sombra no se podían mover, cuando hay una zona de la piscina que las tumbonas no guardaban la distancia de seguridad. Tampoco entiendo que nadie controle que la gente deje las toallas todo el día en tumbonas y que nadie lo controle y que los socorrieras tengan que hacer de vigilantes cuando esté no es su trabajo.
Stayed 6 nights in Jul 2021