6/10 Okay
Travelled with family
20 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds are beautiful, immaculately kept. House keeping is great, left our room spotless everytime,
Reception staff are good however most questions or asks were met with a flat no for us 😬
Room was nice, spacious and clean with a bunk for the kids and balcony. My biggest gripe with the room was the mission it was to get anywhere - three flights of stairs (no lifts) and a long walk from the main area restaurants and everything else. I wish we had asked to move rooms but we felt embarrassed to ask and also scared after receiving flat nos for other requests 😬
Pools - are nice however the biggest downside of our trip - not heated as they claim! The pool with the slides is slightly warmer than the pool right next to it however still so cold which was not fun for the kids.
Really difficult to get an a la carte restaurant booking and unsure when they open for bookings but seemed to be full everytime we tried. Buffet restaurant good selection of food.
Animation team are great and beach is lovely. Service for drinks at pools and restaurants is hit and miss
Stayed 6 nights in Feb 2024