When we checked in, the reception said they had to keep our passport at the counter. This made us uncomfortable. Subsequently, the staff very helpfully took our luggage up even when we insisted not to, then subsequently asked for a tip before leaving the room. When we called to enquire about the WiFi password, they were a little muffled over the phone so I asked to clarify and they put the phone down (language barrier?). We didn't even stay 30 minutes and decided to find an alternative accommodation.