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Reviews of Novotel Istanbul Bosphorus

5 out of 5
Novotel Istanbul Bosphorus
Kemankes Caddesi No: 57-59, Karaköy - Beyoglu, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arnout

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the hotel to have an unforgettable rich diverse breakfast on the rooftop with a beautiful view over the Bosphorus. We had a marvelous time overall in the hotel, I am really glad to have chosen this relaxing hotel in Istanbul.
Stayed 3 nights in Mar 2024
Response from GR on 3 Apr 2024
Dear Guest,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Ibrahim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff is amazing
Stayed 3 nights in Mar 2024
Response from gex on 7 Mar 2024
Dear Ibrahim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, really friendly and helpful staff, great facilities, clean rooms, amazing rooftop bar, very pleased overall.
Stayed 2 nights in Jan 2024
Response from gx on 2 Feb 2024
Dear Christina,Thank you for choosing Novotel Istanbul Bosphorus and taking the time to share your review. We are delighted to hear that you enjoyed our great location, friendly and helpful staff, and the facilities provided. It is also wonderful to know that you found our rooms clean and enjoyed our amazing rooftop bar. We appreciate your kind words and are pleased that you had an overall enjoyable experience.Best regards,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

ABDULRAHMAN, riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from gx on 31 Jan 2024
Dear Abdulrahman,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Jad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from gx on 31 Jan 2024
Dear JAd,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Arun Chand

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from gx on 12 Jan 2024
Dear Arun Chand,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

2/10 Terrible

Ammar

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioning was not working. Called twice and finally maintain an r person came. Despite that room temperature was the same.
Stayed 1 night in Dec 2023
Response from gx on 12 Jan 2024
Dear Ammar,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the issue with the air conditioning in your room. We have taken note of your comments and will ensure that our maintenance team is aware of the situation. Best regards,Dilek SEVIG Guest experience Manager

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Great place for family and excellent breakfast! Definitely recommend and looking forward to coming back again.
Stayed 5 nights in Dec 2023
Response from gx on 19 Dec 2023
Dear Karthik, Thank you for your kind words about our staff and service. We are delighted that you enjoyed your stay with us and we are glad that you found our hotel suitable for your family. We are also pleased to hear that you liked our breakfast selection. We strive to provide the best possible experience to our guests and we are glad that we were able to meet your expectations. We look forward to seeing you again soon at Novotel Istanbul Bosphorus! Sincerely, Dilek SEVIGGuest experience Manager

10/10 Excellent

Rosa

Stayed 1 night in Dec 2023
Response from gx on 12 Dec 2023
Dear Rosa,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

6/10 Okay

Stewart

Stayed 4 nights in Nov 2023
Response from gx on 5 Dec 2023
Dear Stewart,Thank you for the rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Aliana, Pennsauken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location work for us, walkable to Taksim square, Istiklal Street, Galata Tower, Blue mosque and Hagia sophia.
Stayed 4 nights in Nov 2023
Response from GR on 13 Nov 2023
Dear Aliana,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GR on 11 Nov 2023
Dear Denise,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards,Dilek SEVIG KOSEguets Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no idea what to expect- but was in a perfect location and just incredibly friendly staff.
Stayed 2 nights in Nov 2023
Response from GR on 7 Nov 2023
Dear David,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Luis Alfredo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was not good. He took a very long time to check us in and did not know his job properly
Stayed 3 nights in Oct 2023
Response from gx on 16 Oct 2023
Dear Luis Alfredo,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

4/10 Poor

Ikhlas

It was no break fast and no hamam including the room was so small
Stayed 2 nights in Oct 2023
Response from gx on 11 Oct 2023
Dear Ikhlas Hady,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Kindly be informed that you booked your reservation yourself from expedia and you choose the option without breakfast. As we explained to you at your arrival, your room was not included and breakfast was an extra cost. Also for the Hamam service is extra cost currently to all of the Hotels. For this service our SPA service help our guest with a reservation.But you may use our swimming pool, sauna and gym without extra cost.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Slavica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lication location and location. Friendly staff. Room was good and big.
Stayed 4 nights in Oct 2023
Response from GR on 8 Oct 2023
Dear Slavica,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

10/10 Excellent

Riyaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GR on 7 Oct 2023
Dear Riyaz,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaint is being under rooftop made sleeping a challenge with noise from above all night
Stayed 1 night in Sep 2023
Response from gx on 5 Oct 2023
Dear Kim,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

8/10 Good

Abdulrhman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is almost perfect but WiFi is really poor and need improvements.
Stayed 3 nights in Sep 2023
Response from GR on 24 Sept 2023
Dear Abdulrhman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Shadi

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Sep 2023
Response from GR on 21 Sept 2023
Dear Shadi,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

2/10 Terrible

Sasa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Total disaster and major, never ever seen before after so many years of traveling around the world, such a self ruling decision making and absolutely no hotel protocols followed or that they even ever existed from the management! Must shed light on the border line deceit and con artists techniques the hotel manager uses on travelers! Just saw my credit card additionally charged for absolutely bogus charges ,way after I have completed and paid in full my final bill obligations and had my trip completed and I have returned to US ! What a shame for such a non-professional and non acceptable behavior! Such a pathetic, disrespectful and disappointing experience with the management of this so-called 5 star establishment ! No way , respectfully!
Stayed 3 nights in Sep 2023
Response from gx on 2 Oct 2023
Dear Sasa,Thank you for sharing your experience with us. We regret to hear that you had such an unpleasant experience at our hotel. Here at Novotel Istanbul Bosphorus, we strive to provide a professional and high-quality service for all our guests, and we take all feedback seriously. Our team works hard to ensure that all guests have an enjoyable and satisfactory stay during their time with us.We are an international brand and we are really sad to read your comment regarding on the border deception and scamming techniques; when we checked your reservation we did not take any payment as a pre authorization at your arrival because you booked and payed directly from Expedia. At your check-out you paid only your minibar extras. We invite you to check your bank account and contact directly your bank.We apologize for any inconvenience this may have caused you, and would like to thank you for bringing this to our attention. We hope that this experience does not put you off from returning in the future. Warm regards, Dilek SEVIG KOSEGuest Experience Manager

4/10 Poor

Sriram

Disliked: Staff & service, property conditions & facilities
only hotel where they made me wait to do a checkout, for certifying mini bar content in room is intact. they gave me a ‘city view’ room and within shouting distance was a busy street with noise till 1 am.
Stayed 2 nights in Sep 2023
Response from gx on 18 Sept 2023
Dear Sriram,Thank you for taking the time to review your stay at Novotel Istanbul Bosphorus. We are delighted to hear that you enjoyed our services and facilities. We apologize that our checkout process took longer than expected and we understand your frustration with the noisy city view room. At Novotel Istanbul Bosphorus, we strive to provide exceptional experiences to all of our guests and value feedback from customers like you. Thank you again for taking the time to share your experience.Sincerely, Dilek SEVIGGuest experience Manager

10/10 Excellent

Rami

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel in Istanbul
I love this hotel! This is my third time staying here, Anil is so good he always takes care of me. The staff is welcoming and helpful in so many ways. Highly recommended
Stayed 2 nights in Sep 2023
Response from gx on 11 Sept 2023
Dear Rami,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from GR on 23 Aug 2023
Thank you for taking the time to share your experience at Novotel Istanbul Bosphorus. We are very pleased to hear that we were able to provide you with a home away from home experience and that our staff were friendly and helpful. We are also delighted that you enjoyed the gym facilities and the delicious food from our rooftop restaurant. It is great to hear that you found our hotel to be a great sightseeing base with easy access to taxis across the bridge. We appreciate your kind words and look forward to welcoming you back soon! Warm regards, Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Irene

We had an amazing stay!
Stayed 2 nights in Jul 2023
Response from gx on 3 Aug 2023
Dear IRene,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Rosalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i would love to come back here it’s very close to anywhere you want to go ❤️
Stayed 2 nights in Jul 2023
Response from gx on 3 Aug 2023
Dear Rosalie,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

2/10 Terrible

ARUN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Price No Service
Room allocated initially was horrible and had very poor reconditing and dirty smell. On insisting managed to get the room changed.Service overall horrible despite contacting the hotel no senior manager tried to contact or improve the service .Decided to change hotel Highly not recommend.
Stayed 2 nights in Jul 2023
Response from gx on 3 Aug 2023
Dear ARUN S.,Thank you for taking the time to share your recent experience with us here at Novotel Istanbul Bosphorus. We are sorry to hear that your initial room did not meet your expectations and apologize for any inconvenience this may have caused. At Novotel, we strive to provide our guests with a comfortable stay and excellent service. We understand the importance of these factors and take all of our guests' feedback very seriously in order to continuously improve our services. We hope that despite this experience, you will choose to stay with us again when you return to Istanbul.Sincerely, Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sightseeing base- amazing hotel
We booked Novotel as part of a longer trip travelling around Turkey. It has been our best stay so far- we slept as if we were in the clouds. The staff were very helpful and always happy to assist with a smile, true home away from home. We used the gym also which was great. We opted for no breakfast option due to so many restaurants in the area but if you have a chance to have lunch or dinner on the rooftop- the hotel restaurants has very tasty food and decor is also beautiful. All sightseeing is walking distance from the hotel but also easy to take a taxi across the bridge.
Stayed 2 nights in Jul 2023
Response from gx on 18 Jul 2023
Dear Maria,Thank you for taking the time to share your experience at Novotel Istanbul Bosphorus. We are very pleased to hear that we were able to provide you with a home away from home experience and that our staff were friendly and helpful. We are also delighted that you enjoyed the gym facilities and the delicious food from our rooftop restaurant. It is great to hear that you found our hotel to be a great sightseeing base with easy access to taxis across the bridge. We appreciate your kind words and look forward to welcoming you back soon! Warm regards, Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Hamdi

Liked: Cleanliness, staff & service, property conditions & facilities
Furniture very cheap and uncomfortable
Stayed 8 nights in Jul 2023
Response from gx on 18 Jul 2023
Dear Hamdi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Zineb

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely uncomfortable cheap furniture
Stayed 5 nights in Jul 2023
Response from gx on 18 Jul 2023
Dear Zineb,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Ayat Azmy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location close to everything, staff very friendly, only thing I hated is the cheap furniture the IKIA style furniture extremely uncomfortable
Stayed 3 nights in Jul 2023
Response from gx on 18 Jul 2023
Dear Ayat Azmy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Darin

Stayed 3 nights in Jul 2023
Response from GR on 1 Aug 2023
Dear Darin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

4/10 Poor

rita

Travelled with family
Disliked: Staff & service
Poor customer service
Stayed 4 nights in Jul 2023
Response from gx on 13 Jul 2023
Dear Rita,We are very chagrined about your review regarding our Hotel.As we explained to you during your check-in, your connecting room was not confirmed, but the reception solved your request and change your room to a connecting room.At Novotel, we strive to provide a superior experience for every customer and request are always our priority to do our best to our guests.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Raqif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from gx on 20 Jun 2023
Dear Raqif,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

VIELKA, NEW YORK

Stayed 3 nights in Jun 2023
Response from GR on 9 Jul 2023
Dear Vielka,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 7 nights in May 2023
Response from GR on 9 Jun 2023
Dear Martha, Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior experience for every customer, please let me know more details about your rate in order to improve our service.Kind Regards,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this hotel. It’s in a perfect location with an incredible view of the Bosphorus. The train and public transportation is a short 5 minute walk away. A few steps from the hotel is great night life and restaurants. And across the street is a huge shopping outdoor mall, right on the water, with tons of shops and restaurants. We will definitely be staying here again the next time we visit.
Response from gr on 3 Jun 2023
Dear Suzanne, Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior experience for every customer, please let me know more details about your rate in order to improve our service.Kind Regards,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

John Rafael

Liked: Staff & service
Stayed 1 night in May 2023
Response from GR on 31 May 2023
Dear John,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards,Dilek SEVIG KOSEguets Experience Manager

6/10 Okay

SONIA

Liked: Property conditions & facilities
Stayed 4 nights in May 2023
Response from GR on 31 May 2023
Dear Sonia, Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior experience for every customer, please let me know more details about your rate in order to improve our service.Kind Regards,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Josef

Stayed 3 nights in May 2023
Response from gx on 12 Jun 2023
Dear Josef,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Tiralebylu Trivikram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting a taxi from the hotel was the hardest problem and we had to walk some distance to find one ourselves.
Stayed 2 nights in Apr 2023
Response from GR on 13 May 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards,Dilek SEVIG KOSEguets Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic, in a great location and does not feel stifling. There was a small mixup with the airport collection at Istanbul and the reception desk were very pro-active to solve the issue, paying for a replacement taxi themselves. Overall the hotel is excellent value for money, and very welcoming. The cleaning staff were extremely friendly and the room were immaculately clean.
Stayed 2 nights in Apr 2023
Response from gx on 4 May 2023
Dear William,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night stand is too small… liquid bath gel difficult to use without small towel or loofa…
Stayed 4 nights in Apr 2023
Response from gx on 12 Apr 2023
Dear Mauricio,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards,Dilek SEVIG KOSEguets Experience Manager

10/10 Excellent

Alexey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, location is perfect
Amazing hotel with delicious breakfast! Thank you so much!
Stayed 1 night in Apr 2023
Response from gt on 7 Apr 2023
Dear Alexey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel Mickey situated
Apart from the poor WIFI everything else was really nice. I think that it would be more environmental correct to use liquid soap etc…
Stayed 3 nights in Mar 2023
Response from GR on 4 Apr 2023
Dear Susanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Martin William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2023
Response from gx on 4 Apr 2023
Dear Martin William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall, cleanliness, quiet, friendly staff.
Stayed 4 nights in Mar 2023
Response from gx on 15 Mar 2023
Dear Hung,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. The area around the hotel is so quaint and interesting, you may never want to venture out to see the rest of Istanbul
Stayed 3 nights in Feb 2023
Response from GR on 19 Feb 2023
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

10/10 Excellent

Jorge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Service And Beautiful Cafeteria
Response from GR on 12 Feb 2023
Dear Jorge,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

8/10 Good

Hong

Stayed 4 nights in Jan 2023
Response from GEX on 6 Feb 2023
Dear Hong,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager