Room, 1 King Bed (with Jacuzzi) | Jetted bathtub
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Reviews of Executive Inn and Suites Jackson

2 out of 5
Executive Inn and Suites Jackson
2318 N Highland Avenue, Jackson, TN

Reviews

4.6
Rating 10 - Excellent. 8 out of 132 reviews" "
Rating 8 - Good. 21 out of 132 reviews" "
Rating 6 - Okay. 20 out of 132 reviews" "
Rating 4 - Poor. 28 out of 132 reviews" "
Rating 2 - Terrible. 55 out of 132 reviews" "

4.8/10

Cleanliness

5.0/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Benita, Trenton

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They have bed bugs and refused to give me my money back now the 3 of us that stayed there are itching and have red blisters where they pull the blood to the skin
Stayed 1 night in Aug 2020
Response from GM on 8 Aug 2020
Sorry but you have the wrong hotel

4/10 Poor

Pauline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HARD NO
This is a slum motel. I'm pretty sure it has an hourly rate. It smelled horrible in the check in office.
Stayed 1 night in Jul 2020

6/10 Okay

Arteska

Travelled with family
Ok
My stay was ok the owner deleted his rooms off your site so he can charge what he wanted to charge for his rooms. But other than that it was ok.
Stayed 1 night in Jul 2020

2/10 Terrible

Gabrielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go
The place was horrible there's no ice machine the toilet stopped up the breakers were jacked up but the pool is closed there's no breakfast and no ashtray what else was there no ice machine either
Stayed 1 night in Jun 2020

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap place to stay in Jackson, TN
This motel is old and worn out. I don't recommend stopping here UNLESS YOU ARE DESPERATE! When I stayed here there were a group of residents that I would guess are permanent who played loud music outside and had a neighborhood party until nearly midnight.
Stayed 1 night in May 2020

8/10 Good

Dawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

4/10 Poor

Tiy, Milwaukee

Disliked: Staff & service, amenities, property conditions & facilities
The front desk agent was ok. I booked a reservation for a KING bed and was given a double because that’s all they had left which defeats the purpose of making the reservation. Upon entering the room it was an ok space but there was NO HOT WATER that night or the next morning. Cheap price so I guess you get cheap service.
Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

2/10 Terrible

Bradley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopppp
No don’t go here scary and uncomfortable
Stayed 1 night in Apr 2020

8/10 Good

Dominique

Stayed 1 night in Mar 2020

2/10 Terrible

Chad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
TERRIBLE!
I got one of the most expensive rooms they offered, & it was terrible. The phone, A/C, Remote, & lock on the door didn't work. I had to get a key-card re-made 3 times. The adjustments on the jacuzzi didn't work, & it wouldn't hold water!! They people couldn't speak English well, & was very rude. I wouldn't recommend this hotel to anyone I cared about!
Stayed 1 night in Feb 2020

2/10 Terrible

Dylan

Disliked: Cleanliness
This place might as well be listed as a trap house I watched several drug deals go down in the parking lot and decided not to even bother checking in
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was really nice... But his wife just opened the door while I was in the bath tub without knocking for an early checkout.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
This place should be closed ! Noisy floor falling thru cobwebs ceiling poured when the people upstairs took a bath it all came into my room soaked toilet paper and everything . We never got a new room or refunded never again will I stay there !
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Kiara

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not even stay here ! i went in to check in and almost threw up ! it smelled like cats were living in a corner of the lobby. The man was rude, i went to look at the room because i had drove. long way and wanted to sit. I get the the room and the lights will not even come on and the bed liked as if it wasn’t clean at all !! i told the man in the office and he said it’s fine do i want to go to the bedroom with two beds instead for a couple extra dollars. 😡 no because i wanted one bed !!! the site has said something about free connential breakfast and the only thing there was a coffee pot. I absolutely hated this residence i did not stay this was all in 5 minutes that i walked in !! DO NOT STAY HERE !!
Stayed 1 night in Jan 2020

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Antwain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well my bathroom was not clean and the heat didn’t work that good me and my daughter was cold
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, old, holes in sheets. Just cheap stay. Stay away
Stayed 1 night in Jan 2020

4/10 Poor

Johnny

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
For a budget motel you get what you pay for...but clean rooms should be mandatory...I had to clean my self before my daughter came. It was extremely loud the entire night. The plus side was no bugs.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing bathroom had hole in floor and looked like the ceiling was going to fall. Room had a bad oder
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well first the bath room looks like somebody just been smoking cigarettes all day and the tub was nasty
Stayed 1 night in Jan 2020

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't stay here.First had dispute with lady at check in they wanted more than what you said we would have to pay at check in now they want to charge my credit card .Guess I won't be using this app anymore
Stayed 1 night in Jan 2020

8/10 Good

Chelsey

Disliked: Cleanliness, property conditions & facilities
not so good
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Wasnt kept up good. Guess we got what we paid for.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an old property, mildly cared for. The parking was crowded.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It was okfor the pricr it was a lot cleaner than most in that price range
Stayed 1 night in Nov 2019

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Not the greatest place
I needed an inexpensive place to sleep for the night on a multi-day road trip. That's exactly what I got. I made two reservations, one for the trip out, and one for the return trip. On the trip out, they refused to honor a reservation made through hotels.com. (Thank God the Red Roof Inn just up the hill had a room available!) On the return trip, they honored the reservation, but did not honor the hotels.com price. The price they charged was higher than the price advertised on hotels.com. The desk clerk didn't know how to program a key card for the room. It took him 15 minutes to do a 30 second job, which was oddly funny, but also annoying. The AC/Heater unit in the room looked and worked as if it were cobbled together from spare parts. The TV had a big scratch in the screen. The cable TV had a good selection of channels, but the signal was weak and the picture was grainy. The continental breakfast was a cruel joke. You could have anything you wanted, as long as it was dry Fruit Loops cereal. They didn't even have coffee. Fortunately there was a Waffle House right next door. On the plus side, the bed was comfortable, and the room itself was fairly clean, and the plumbing worked. Overall, this hotel is not in good repair, the management lacks competence, and they don't honor prices from hotels.com. I would not book this hotel again, and recommend you don't either. A better name for this place would be "donut center", because it's a real hole.
Stayed 1 night in Oct 2019

2/10 Terrible

Amber

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

4/10 Poor

Michelle, Jackson, Tn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property was very Filthy. Vanity lights were blown. Ice machine broken. Analog tv only. Beds were very comfy. Close to interstate and eateries. Very affordable.
Stayed 1 night in Oct 2019

2/10 Terrible

Gloria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
No one could find our reservation. The desk clerk could barely speak or understand English so we could not communicate well. We called in advance to tell them we would be late and they said no problem yet when we arrived they had no reservation for us and didn't even know what to charge us so they OVERCHARGED me even though they looked at my hotels.com reservation on my app. The room was extremely stale, dirty, spiders in tub, long hairs on side of sink, hairs in the bed. Overall disgusting hotel and should NOT be included on hotels.com ever. This is not the first time this has happened and I am beginning to wonder about using hotels.com any longer. Quality level of hotels has gone WAY down!!
Stayed 1 night in Oct 2019

2/10 Terrible

K

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were assigned to seemed promising, until I drew back the blankets and was getting ready to crawl in. There was a huge wet spot in the middle of the bed that smelled of urine. Assigned to room number two that clearly was not finished even being renovated or put together, but by this point we’re so tired we decided to give it a shot. And proceeded to be annoyed with a beeping fire alarm every few minutes. My husband went to try and make it stop..no battery was in it. It was a very long, tiring night
Stayed 1 night in Sep 2019

2/10 Terrible

Lisa, Jackson, Tn.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and whole property was nasty. The clerk was rude, the room had roaches, was very nasty looking, the toilet seat came off, the curtains had holes in them. People outside yelling and cussing. Could smell maraijuane. Just overall bad experience
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

William

Disliked: Staff & service, property conditions & facilities, room comfort
There was no pool! The website showed a beautiful pool, but there was none and two types of cereal for breakfast. this place was a rip off
Stayed 1 night in Jul 2019

4/10 Poor

Khrystal

Liked: Staff & service, room comfort
Not worth the price, or using this website
I was annoyed that Hotels.com told me the taxes and fees were included in my reservation amount, and then when I got to the hotel they collected double the amount of taxes and fees. Then I get an email after checked out saying that my reservation was canceled, and the hotel charged me again.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty n rude i would never stay again bad area nev
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t sacrifice your stay
I never made it to check in! Every time I called the hotel with reservation questions, there was a significant language barrier and the manager was always rude and short. He directed me to Hotels.com instead of helping me with specific hotel questions.
Stayed 1 night in Jun 2019

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down cheap hotel!
Terrible. Many people live here. Lots of drug use and prostition. Run down hotel. Beware!
Stayed 1 night in Jun 2019

2/10 Terrible

Dianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old, ran down property. Bathroom was filthy.
Stayed 1 night in May 2019

2/10 Terrible

Lawanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible front desk was rude the room was musty the covers had holes in it and then they tried to run my card again the next morning i didnt stay there
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They said you all did not let them know we had booked a room with them and it was not in the system
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
THE COOLING UNIT WAS NOT WORKING PROPERLY AND THE ATTENDANT DID NOT ACCEPT MY EXPEDIA REWARDS DISCOUNT AT ALL.
Stayed 1 night in May 2019

10/10 Excellent

Antwain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
It was a great weekend. The hostess was friendly we even talked an joked before we went to our room.. 2 thumbs-up
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful manager, awful property. Tried to rip me off and double charge me, after I reserved a room using this site. He refused to accept that I’d already paid and demanded I pay again. I ended up having to get a room elsewhere because he refused to accept my pre-paid reservation and denied it when CheapTickets called him. Wasted my time, tried to waste my money while being immediately confrontational. DO NOT RECOMMEND
Stayed 1 night in Mar 2019