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Reviews of Shalom Jerusalem Hotel

Shalom Jerusalem Hotel
A. Y. Shakhrai Street 24, Bait Va'gan, Jerusalem

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 176 reviews" "
Rating 8 - Good. 77 out of 176 reviews" "
Rating 6 - Okay. 47 out of 176 reviews" "
Rating 4 - Poor. 15 out of 176 reviews" "
Rating 2 - Terrible. 14 out of 176 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Israel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wa a warm ambience and good room and a good localization for me
Stayed 11 nights in Feb 2020
Response from Nataly s on 9 Mar 2020
Thank you for your valuable feedback! You’re most welcome to visit again.

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Comfortable and spacious room with a beautiful view of the city
Stayed 4 nights in Feb 2020
Response from Nataly s on 9 Mar 2020
Dear Evangeline Thank you for taking the time and sharing your feedback regarding your stay ! looking forward to serve you again next time you visit

10/10 Excellent

shemoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלו מהמם.מומלץ מאוד מאוד.
איך נהנינו אני ובן זוגי.יחס מושלם החל מפקיד הרבלה בשם אנטון שקיבל אותנו ממש יפה.החליף לנו בעצמו את החדר שלא כל מצא חן בעיננו בגלל הנוף. קיבלנו חדר מדהים נקי ומסודר. האוכל פשוט מהמם טעים וטרי. אני בטוח אחזור לשם. ממליצה לכל מי שרוצה מלון עפ מיקום נהדר,יחס שירות פשוט מצויין.
Stayed 2 nights in Feb 2020
Response from Nataly s on 5 Mar 2020
שלום רב אנו שמחים שחווית האירוח שלכם הייתה מספקת ומודים לכם על המשוב הנפלא ויקר הערך מקווים לראותכם שוב בין אורחינו המשך שבוע נפלא

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The variety on food was very limited. Mostly salads and basic needs for breakfast. Ex, boiled eggs and pasta, coffee, yogurt, cereal.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 11 nights in Jan 2020

6/10 Okay

Arik

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2020

8/10 Good

JACQUES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place Good Price Good alternate for short trip to jerusalem
Stayed 2 nights in Jan 2020
Response from Nataly s on 16 Jan 2020
Dear Jacques Thank you for your valuable feedback! You’re most welcome to visit again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and breakfast was awesome. Rooms need an update.
Stayed 8 nights in Dec 2019
Response from Nataly s on 8 Jan 2020
Thank you for your kind words, Your feedbacks will help us improve our services. You’re most welcome to visit again! have a great day

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very poor guest service. I needed a bottle of water one night at midnight because I was sick coughing. The reception told me that the bar was closed and no one gave me water. I found it very rude and so unprofessional.
Stayed 4 nights in Dec 2019
Response from Nataly s on 2 Jan 2020
Thank you for your valuable comments. We apologize for the inconvenience you had. However, unfortunately the hotel's bar & restaurant are closing at 23.00 pm every day therefore we do not have any room service for food & beverage between 23 pm to 7 am. We are sorry if you weren’t informed but The tap water are sure drinkable, also there's cold water in the lobby area available for the guests free of charge 24hrs. please note we did addressed this straight away to our staff in order To avoid such cases in the future Best regards

10/10 Excellent

Nechama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, staff was nice, room was clean
Stayed 1 night in Dec 2019
Response from NATALY S on 2 Jan 2020
Thank you for your feedback Nechama!. We’d love to host you again the next time you visit in Jerusalem, please Share our location with your friends and family as well have a great day :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not good for couples but cheap
The hotel was outdated but the beds were comfortable.
Stayed 1 night in Dec 2019
Response from Nataly s on 28 Dec 2019
Thank you for sharing your valuable feedback! At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’ll give in more efforts to provide you a better personalized when you visit us next time. have a great weekend

8/10 Good

Y,Nachum

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel served my needs very well: - Excellent breakfast with very nice wait staff - Clean, comfortable room - Excellent location for visiting people in W. Jerusalem - Free, available parking - nearby synagogue with multiple Minyan times & excellent Tefillot - Reasonable price
Stayed 3 nights in Dec 2019
Response from NATALY S. on 24 Dec 2019
Dear Nachum thank you for your great feedback . hoping to see you again among our guests have a wonderful day !

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice rooms, clean. The bed was like a hammock and I woke up with a backache. Firmer mattresses are needed.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
BOOK SOMETHING ELSE
This hotel needs an intense renovation urgently. Its mainly used for big bus tours bringing in travelers for a quick stay, lobby was filled with 100 people when arrived. 2 elevators were working very slow. the dinner / breakfast room is massive, loud and uncomfortable. The rooms are old and in bad conditions. the first room i saw was stinky (old cold cigar smoke), the second smelled artificial to cover up something, but i had no choice than to take it. The shower was disgusting, black mold everywhere. i would have stayed somewhere else, but Jerusalem was booked out.
Stayed 3 nights in Nov 2019
Response from NATALY on 24 Dec 2019
Dear guest thank you for your review We regret that your experience did not meet your expectations.Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’ll give in more efforts to provide you a better personalized when you visit us next time. best regards

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It’s a disaster for the price ... must have been a nice hotel 40 years ago
Stayed 1 night in Oct 2019

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Good value for price. Ample free parking. pleasant staff. large swimming pool with shaded areas.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Clean, easy parking, nice brackfast
Stayed 1 night in May 2019
Response from etx-IditI on 9 Jul 2019
Good day , We thank you for your feedback. We were happy to read your stay with us was pleasant and that you enjoyed the our hotel . We will be happy to be at your service . Hope to see you among our guests . Best regards , Marina Rohlin .

8/10 Good

Tal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is located in a quite residential area which was good for us since we traveled with a car and searched for an hotel with parking (which was free and had lot of it, unlike other hotels which only have a few parking spaces available). The hotel is a bit dated, which mostly reflect in the bathroom where the hair dryer and soap dispenser turned yellow with age... the room was big, the beds were very comfortable and everything was clean. As other reviewers mentioned - the elevators are slow and in poor condition, one of the 2 had broken floor tiles, but they do have signs announcing upcoming construction work to remodel them so that would probably be a non issue soon. We had breakfast there during Passover and it was good but nothing special, I'm guessing it's better during the rest of the year when they can serve bread/pastries. The staff was very nice. Overall a good mid-level hotel with a decent value for money.
Stayed 1 night in Apr 2019
Response from etx-IditI on 1 May 2019
Good day , Thank you for staying at the " Shalom Rimonim Jerusalem" Hotel . We thank you for your feedback . We were happy to read your stay with us was pleasant and that you enjoyed the our parking , our beds and our clean room. We are sorry at your disappointment regarding the construction work elevators . We hope to see you among our guests in the future . Best regards , Marina Rohlin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
A good hotel, all staff very helpful,rooms clean, only downside for my group personally was it is set in a residential area with little to explore round the hotel without requiring transportation however public transport readily available
Stayed 7 nights in Mar 2019

6/10 Okay

Fernando, Ashkelon

Travelled with family, Business traveller
They charged me a tax they werent supposed to. Im not a israeli citizen.
Stayed 1 night in Mar 2019

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shalom and Welcome at the Rimonim
The hotel is beautiful. The location great, so long as you have a car. Food is amazing. Bedrooms are spacious and clean and the beds are very comfortable.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
The beds were fantastic! I haven’t slept that good in I don’t know how long! Staff was friendly and helpful. The location of the hotel is mildly remote.
Stayed 4 nights in Dec 2018
Response from etx-IditI on 26 Feb 2019
Good day, Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were happy to read your stay with us was pleasant and that you enjoyed the our good beds and our friendly staff . We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rohlin .

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and dirty. The goodpoint its that is going tobe remodeled.
Stayed 1 night in Dec 2018
Response from etx-IditI on 17 Jan 2019
Good day, Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rohlin.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Convenient, very safe surroundings, staff friendly and helpful
Stayed 1 night in Dec 2018
Response from etx-IditI on 31 Dec 2018
Good day, Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were happy to read your stay with us was pleasant and that you enjoyed the view from our hotel. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rohlin .

6/10 Okay

Eli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is Very old. Scary Elevator, didn’t stop at my floor and started to travel up and down. The reception lady was very pleasant.
Stayed 1 night in Nov 2018
Response from etx-IditI on 25 Nov 2018
Good day, Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were very sorry to read that you were dissatisfied. Your comments regarding old hotel and old elevator are being taken into consideration and will be addressed. We started to change elevators in our hotel . We hope to see you among our guests in the future. Best regards, Marina Rohlin.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from etx-IditI on 24 Nov 2018
Good day, Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rohlin.

8/10 Good

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from etx-IditI on 24 Nov 2018
Good day, Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rohlin.

8/10 Good

Omri

Liked: Cleanliness, room comfort
Check the price well before ordering
The price was more expensive than advertised, should add VAT, not including all taxes as indicated, finally if I knew the final price is not sure I would invite this hotel
Stayed 1 night in Sep 2018
Response from etx-IditI on 20 Nov 2018
Good day Omri, Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were very sorry to read that you were disstisfied . Price in Expedia and Booking not including VAT . We hope to see you among our guests in the future . Best regards , Marina Rohlin .

8/10 Good

Verified traveller

Liked: Staff & service
We had several issues with the air conditioning and the lights
Stayed 9 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Average
We had issues with the A/C several times
Stayed 9 nights in Jul 2018

2/10 Terrible

nava

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
My stay
Terrible wifi in room, no tissues, small and old room, very good pool, good service, slow elevators, decent price
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service
So so could be cleaner many things need to be upgraded modernized z And renovated......
Stayed 5 nights in Feb 2018

8/10 Good

Neil, London

Liked: Cleanliness, staff & service, room comfort
Nice Hotel shame about their policies
The Hotel is a very nice budget hotel with a very decent size rooms. The staff are very helpful and pleasant to speak to. The rooms are well maintained and some have been recently refurbished. The hotel is not in a central location so you would either need a car, use transport or taxis to get around. The Hotel is quite dated and the lifts require some modernization. The only negitive thing I can mention is about their policies. If you are planning to travel in November time (as I did) when the evenings turn somewhat chilly and especially with a child. The Hotel do not turn on the heating for the rooms till early December. This meant that when I was their with my 7 month old child I had to purchase a fan heater to warm up the room to ensure she didn't catch a cold.
Stayed 5 nights in Nov 2017

8/10 Good

James

Liked: Property conditions & facilities, room comfort
It needs improvements on cleanliness. Carpets need to be changed. Washrooms not up to Canadian standard.fixtures need change,
Stayed 8 nights in Nov 2017
Good day Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback . We were very sorry to read that you were dissatisfied. Your comments regarding this carpets and washrooms are being taken into consideration and will be addressed . We hope to see you among our guests . Best regards, Marina Rochalin.

4/10 Poor

Stewart, Mid Scotland

Disliked: Cleanliness, property conditions & facilities
Hotel which requires to be brought up to date
Absolutely no amenities what so ever No Sun Terrace, Swimming pool closed , Bar closed 22.30 No residents bars, Fixtures and fittings well out of Date Meals overpriced. and it is miles from anywhere expect high taxi charges.
Stayed 5 nights in Oct 2017
Response from Marina Rochalin on 19 Nov 2017
Good day Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel . We thank you for your feedback . We were very sorry to read that you were dissatisfied . We are sorry at your disappointment regarding the pool closure during your stay. Unfortunately it is our policy to close the pool during the winter and autumn. Hope to see you among our guests. Best regards Marina Rochalin.

6/10 Okay

oded, jerusalem

Liked: Staff & service
Not like in pictures
Hotel staff was super friendly but rooms are old looking and definitely not like in the photos in orbitz website
Stayed 3 nights in Oct 2017
Response from Marina Rochalin on 19 Nov 2017
We thank you for your feedback. Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We were happy to read your stay with us was pleasant and that you enjoyed the staff friendly from our hotel. We will be happy to be at your service. Hope to see you among our guests. Best regards Marina Rochalin.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

NJ Traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at any cost
Pictures on their web site were beautiful so I booked the hotel despite its relatively low rating because I thought that remote location was the primary cause. Well, the pictures were misleading. It was the worst hotel I ever stayed in. We paid USD 775 for two nights for family room. The room was dirty and filled with cigarette smell, mattresses had ugly stains, linen was gray with holes all over and was half size of the bed, curtains had holes in them, and the floor and the carpet were sticky. There was not enough working elevators so we had to wait for the one we could squeeze in for 10-15 minutes. On top of it, our room wrapped around the elevators which produced loud screeching sound day and night which was heard in our room as if it was amplified by special equipment. It felt like sleeping on rail track. We heard it immediately after we entered the room and asked to be moved. We were offered a small room instead of the family size where the four of us obviously would not fit and when we asked for another family room, we were told there were none and got a free dinner instead. We ended up not sleeping for two nights we were there. I still have headache from two sleepless nights with the scary loud sounds; the kids are still recovering. It was out worst nightmare. This area around elevators should be made into a closet not a hotel room, and whichever problem causes this screeching sound with the elevators should be fixed. It's time to rebuild this hotel and clean it up.
Dirty wall
Mold on the wall
Holes in linen
Stained mattress, narrow linen
Response from MARINA on 27 Apr 2017
Good day. Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were very sorry to read about the chain of events. Your comments regarding the cleanliness of the room and noise of the elevators were taken into consideration and will be treated. Please contact us for further assistance. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rochalin .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, but terrible elevators
Good location for visiting the western side of the city. Close to Tedy Stadium, Malcha Shopping center, The Technology Park, etc. As the hotel is rather old... the elevators are terrible - small, very very slow, so you may spend long time waiting for one, and it takes decades to go down or up few stories.
Good day. Thank you for staying at the "Shalom Rimonim Jerusalem" Hotel. We thank you for your feedback. We were very sorry to read about the chain of events. Your comments regarding the elevators were taken into consideration and will be treated. Please contact us for further assistance. We will be happy to be at your service. Hope to see you among our guests. Best regards, Marina Rochalin.

6/10 Okay

Verified traveller

Bed was suitable and rightt firmness for my Backbone.

8/10 Good

Christine, Cincinnati, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little out of the way, but ok hotel
Room and hotel were fine. Located in an orthodox area and seemed to be the hotel of choice for Jewish BirthRight trips. WAZE directions didn't lead us to the correct location, which was frustrating, but we asked passersby on the street and they directed us. Breakfast buffet was very big with lots of good options. Location was not great in terms of walking anywhere, but they provided free parking so we took a taxi to the Old City (approx. $25).

2/10 Terrible

Moshe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Anthony, London

Disliked: Staff & service, property conditions & facilities
Just about acceptable for specific reason
Selected hotel as close to where relative lived. No other reason to stay there. Woken up twice at 4:30am in error. Breakfast nothing special. Given free WiFi on one device.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Older but comfortable, great breakfast included.
This is an older but comfortable enough hotel. The neighborhood is moderately religious and safe. Though not the closest to the Old City it affords nice views of modern Jerusalem over a deep valley. I watched the sunrise over the city a couple of times - beautiful sight! (I was jetlagged). They have a large swimming pool but we couldn't use it in winter - it's open to the sky, though surrounded by the hotel. The best thing - wonderful BREAKFAST included in the price from 6:30 to 10 am. Great choice of European/American or Israeli - cereals, cheeses, omlets, pastry, fish(!), fruit and local stuff - hummus, pesto et. There's also a bus stop right next to it.
Response from Sergey Rosenberg on 27 Feb 2016
Dear guest, Thank you for your lovely review, your input is extremely important to us. we are glad that you experience in our hotel was pleasant. We invest resources and time in the preparation of our meals, and it makes us very proud that you have been pleased with our breakfast. We hope to see you in our hotel again, Sincerely yours, Sergey Rosenberg, Rimonim Shalom Jerusalem - Public Relation Manager.