2/10 Terrible
melissa
Travelled with partner
30 Mar 2024
Disliked: Staff & service, amenities, property conditions & facilities
we arrived a few minutes before the 3 pm check in and were told after the desk manager got off the phone, that our room wouldn't be ready. I told him we had just driven a very long way and to not have a room ready was unacceptable especially considering the property was not busy. He took quite a long time to find us a room that was ready only to find that the light in the bathroom wouldn't work, there was no hot water, there was continuous hammering going on above us and the internet was sketchy at best. At each discovery of the above list, I went to the desk and was told they'd send some one. The 3rd time I went, a maintenance man showed up and looked at the bathroom light. He left, came back after 1/2 hour with a ladder and a replacement part for the light, which he shortly declared was not something he could fix. He then turned to the hot water situation and told us that the plumbing for the controls were backwards and we'd have to jiggle it around to find the hot. At that point, with nothing getting addressed as a decent hotel would, we told the desk manager that we were checking out to stay across the drive at the Hampton Inn. As of this time on Sat. 3/30 the excessive $100 deposit for "incidentals" still appears on my bank account, even though we were there less the an hour and a half. I am now trying to get my money back for the room through Expedia and American Express. I will NEVER stay at a Comfort Suites again.
melissa
Stayed 1 night in Mar 2024