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Reviews of Muckross Park Hotel & Spa

5 out of 5
Muckross Park Hotel & Spa
Killarney National Park, Lakes of Killarney, Killarney, Kerry

Reviews

9.4

Exceptional

Rating 10 - Excellent. 368 out of 494 reviews" "
Rating 8 - Good. 88 out of 494 reviews" "
Rating 6 - Okay. 26 out of 494 reviews" "
Rating 4 - Poor. 6 out of 494 reviews" "
Rating 2 - Terrible. 6 out of 494 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very relaxing overnight stay here .
Stayed 1 night in Apr 2024

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my favorite hotel of all time, and I have stayed in many! I really enjoyed the Vitality Pool and spa area which looks like a Roman bathhouse. I must admit I spent a lot of time down there. There were many massage and other options for ultimate relaxation. The breakfasts and dinners I had were amazing too! I enjoyed the breakfast room and all the many choices including the tropical smoothie. Guillermo and his team provided amazing service! My check-in was great too and all the hotel staff were warm and welcoming. This hotel is so close to everything of interest in Killarney National Park, being in the park, and I much prefer it to the crowded atmosphere in the hotels in the town of Killarney. I hope to visit again someday!
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 14 Apr 2024
Dear AmeliaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!Rest assured I will relay your kind feedback to the team they will be delighted to hear of your expectations being exceeded.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and wonderful experience
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 14 Apr 2024
Dear CandiceThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Christopher, Warminster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on 1 Apr 2024
Dear ChristopherThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
We really loved the personal service
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 1 Apr 2024
Dear CarolThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel with an incredible staff! Will definitely go back!
Stayed 2 nights in Nov 2023
Response from guest experience on 26 Nov 2023
Dear PatriceThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing!! The room was very spacious and very comfortable
Stayed 1 night in Nov 2023
Response from guest experience on 26 Nov 2023
Dear kalaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Experience on 12 Nov 2023
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our four nights were beautiful! A perfect location to enjoy the ring of Kerry and Dingle peninsula. Bike riding in the national forest was also a treat! I would definitely return
Stayed 4 nights in Oct 2023
Response from guest experience on 26 Nov 2023
Dear DeniseThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Rion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, made us feel welcome. The breakfast is decadent! Rooms are perfect, this place is very well priced for all they do
Stayed 1 night in Oct 2023
Response from Guest Experience on 21 Oct 2023
Dear RionThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, room comfort
Exceptional staff and management
My husband and I had medical emergencies while we stayed at the hotel that were handled with gracefulness and professionalism by all staff and management. They went beyond what was expected even from a 5 star rated hotel. Their commitment to client service is exceptional. They ensured to understand our needs and even anticipated those that we had not thought of. They provided extra services while reassuring us that they would be there if additional needs came up. Everybody from the cleaning staff to management were very helpful, special praises to Nile, managers Sean and Chris in addition to deputy general manager Breda.
Stayed 3 nights in Oct 2023
Response from Guest Experience on 21 Oct 2023
Dear Anne-MarieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!I hope all is well now and you both are feeling betterIt was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Guest Experience on 21 Oct 2023
Dear SandyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Mary Jo

Liked: Amenities, property conditions & facilities
Very nice property. Had to have laundry done while here and that was great feature for us. Very nice restaurant but only one on property, only serves 4 items so limited for dining choices. Has pub but only open on weekends. Only downfall was few dinner choices (had no sandwiches after 5 pm)
Stayed 2 nights in Oct 2023
Response from guest experience on 8 Oct 2023
Dear Mary JoThank you very much for your feedback in relation to your recent stay.Thank you for taking the time to offer your feedback after your experience. I can assure you it will be reviewed thoroughly. Your thoughts in relation to your experience are very valuable to us in reviewing any aspects of our services going forward. I do apologise for the inconvenience caused with this but we always have the main restaurant the Yew Tree closed Sundays and Mondays throughout but I do thank you for the feedback which will be considered.I very much hope to have the pleasure of welcoming you back to Muckross Park in future. I would be most grateful if you could contact me directly when you wish to return, so that I can personally oversee your visit and ensure that you are well looked after.Kind regards,Chris RoganGuest Experience Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, staffed by caring professionals. Highly recommend the Muckrose
Stayed 1 night in Sep 2023
Response from guest experience on 8 Oct 2023
Dear JohnThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and great staff. The bar and breakfast were delicious. What I loved most was the history of the hotel, dating back to the 1790’s. We stayed in one of the historical rooms. Was a little dated but still nice and clean. It’s across from Muckross Abbey. Good location, a little further out from the restaurants but close by car.
Stayed 1 night in Sep 2023
Response from guest experience on 28 Sept 2023
Dear MarissaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Staff is very attentive. Nice room.
Stayed 2 nights in Sep 2023
Response from guest experience on 28 Sept 2023
Dear WilliamThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Anthony, Flushing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great at hotel.
Stayed 2 nights in Sep 2023
Response from guest experience on 22 Sept 2023
Dear AnthonyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Stephen, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the spa
Stayed 2 nights in Sep 2023
Response from guest experience on 22 Sept 2023
Dear StephenThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was amazing! Customer service to it's finest!
Stayed 2 nights in Sep 2023
Response from guest experience on 15 Sept 2023
Dear RebeccaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

6/10 Okay

Annette

Liked: Cleanliness, property conditions & facilities, room comfort
Okay stay for 5 Star Hotel
My husband and I got a dinner voucher for 2 for the Yew Restaurant so we decided to treat ourselves to an overnight stay for our anniversary. Unfortunately when I booked I didn't know that restauarant is closed on Sunday nights so we had to make do with the bar restaurant called Colgans. We were disappointed but at least Colgans honoured the voucher. The hotel is 5 star and this is fully evident from when you enter the hotel. Unfortunately, amidst all the attentiveness they managed to mix up our rooms, we were given the wrong room (this room had a veranda with an ashtray full of cigarette butts on a table), they lost our luggage and we were waiting around 90mins before been shown the correct room. Eventually after resolving the issue they did apologise and gave us a complimentary bottle of prosecco but it did leave us somewhat out of sorts. I do have to say the Spa with the Vitality Suite is absolutely beautiful and you do feel very relaxed and spoilt after it. Our bedroom was lovely and clean as was the bathroom. They offered Rituals products which are gorgeous. The only downside in the bathroom is the lack of counter space for toiletry bags etc. Colgans was okay, we were seated in a high table with high stools which didn't make for a relaxing meal. The atmosphere was dead in the bar and hotel lobby albeit it was a Sunday night. The breakfast was lovely and the hotel is perfectly situated beside the national park with Muckross House, Torc, Dinis Cottage all walkable.
Stayed 1 night in Aug 2023

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the property and spa. Absolutely beautiful. We didn't use the spa services but did make use of the pool and steam baths. Would stay here again, and again. If youre making a stop in Kilarney, i would absolutely recommend a stay here. Staff was incredible and food was wonderful.
Stayed 1 night in Sep 2023
Response from guest experience on 11 Sept 2023
Dear SusanaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really wonderful experience!
Stayed 1 night in Aug 2023
Response from guest experience on 11 Sept 2023
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
70th Birthday Trip for my husband Donald O’Brien
Great find on our way to stay on the Ring of Kerry. Comfortable and accommodating. We found that we brought the wrong converter and they gladly supplied us with one. The restaurants were very inviting and offered a nice variety of meals.
Stayed 1 night in Aug 2023
Response from guest experience on 1 Sept 2023
Dear DonaldThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and property. Staff is extremely helpful and kind. Room was immaculate and close to everything in Killarney with quick access to Dingle and Ring of Kerry.
Stayed 2 nights in Aug 2023
Response from guest experience on 26 Aug 2023
Dear Louis Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

8/10 Good

Amy, charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from guest experience on 26 Aug 2023
Dear AmyThank you for taking the time to fill out our guest survey after your stay with us here at The Muckross Park Hotel & Spa. Feedback is so important to us as it allows us to recognise a job well done and indeed any areas we may need to focus on. Naturally I was disappointed to see your scoring of during your stay with us. I would love the opportunity to discuss this with you in more detail and gain insight into how we can improve. If you have some additional information that you could provide me with, I would be very grateful.I look forward to hearing from you.Chris RoganGuest Experience Manager

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from guest experience on 26 Aug 2023
Dear LeonieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we were checking in to the Muckross Hotel, the Brochure for the Muckross stated that if you rent one of their suites you would receive a complimentary bottle of wine. I had purchased a suite thru Expedia. When I ask about our complimentary bottle of wine , I was informed that since I purchased the suite thru Expedia I was not entitled to the complimentary bottle. I thought that was in poor taste of the Hotel. I room was lovely but dated. However, we had the best Duck at the restaurant ever..
Stayed 2 nights in Aug 2023
Response from Guest Experience on 18 Aug 2023
Dear KevinThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!I ams sorry for this issue and I will discuss this with the team regarding this so we can apply this going forward.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from guest experience on 26 Aug 2023
Dear JeanneThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and supported us with everything we needed without asking. Enjoyed the stay and would use them again.
Stayed 2 nights in Jul 2023
Response from Guest Experience on 4 Aug 2023
Dear TerryThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property and spa was AMAZING!!!
Stayed 1 night in Jul 2023
Response from Guest Experience on 27 Jul 2023
Dear MarieThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Guest Experience on 27 Jul 2023
Dear PAtrickThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Miles, Indian Wells

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great service and food in the amazing Muckross National Park. Walk to Muckross Abby and on the fantastic Ring of Kerry.
Stayed 3 nights in Jul 2023
Response from Guest Experience on 27 Jul 2023
Dear MilesThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Experience on 11 Jul 2023
Dear DennisThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish we booked more than one night. Will be back.
Stayed 1 night in Jun 2023
Response from Guest Experience on 1 Jul 2023
Dear AmeliaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet, spacious and airconditioned. Shower worked well. Meals especially breakfast and the Yew Tree were excellent. The spas and Vitalty centre were outstanding. Hot tub and Jacuzzi available all day without children.
Stayed 3 nights in Jun 2023
Response from Guest Experience on 1 Jul 2023
Dear Ken Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Barrington

Liked: Cleanliness, staff & service, property conditions & facilities
The welcome crew were excellent, particularly Shane stood out as a star. Nice meal in the Yew Tree restaurant where there was a good wine list. We were fortunate to be given a free upgrade which made the stay even more agreeable.
Stayed 1 night in Jun 2023
Response from guest experience on 15 Jun 2023
Dear BarringtonThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Wesley

Stayed 1 night in May 2023
Response from guest experience on 15 Jun 2023
Dear WesleyThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Nick

Stayed 3 nights in May 2023
Response from guest experience on 15 Jun 2023
Dear NickThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Experience on 1 Jul 2023
Dear AnonymousThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

NANCY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
Top notch. Friendly staff. Clean, large room. Nice bathroom. Great location.
Stayed 2 nights in May 2023
Response from Guest Experience on 1 Jul 2023
Dear Nancy Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Incredibly attentive staff and service. Very nice and spacious room. Make an appointment to use the pool (no cost but appointment is required!)
Stayed 1 night in Mar 2023
Response from Chris on 16 Apr 2023
Dear TravelerThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!Thank you for your extremely kind words on behalf of our team.It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and great location!
The hotel was amazing, the suite was well kept and the cleaners seem to do a really good job at making sure it was clean and tidy, constantly making sure the room was how we wanted and even leaving chocolates each day...shout-out to them! We had a slight issue with room service which I didn’t actually raise with the hotel, but otherwise perfect stay, location and great breakfast! Most staff were great and I would definitely visit again.
Stayed 3 nights in Mar 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
We were kindly given an upgrade to a larger room. The stay was for my mums birthday and there were welcome gifts in her room, which was lovely. The staff were exemplary, all very friendly and pleasant. Large bath and separate shower in the bathroom, with luxurious toiletries supplied.
Stayed 2 nights in Feb 2023
Response from Lisa on 25 Feb 2023
Dear Sarah,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us on the special occasion of your moms birthday!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

10/10 Excellent

Declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lisa on 2 Jan 2023
Dear DeclanThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

8/10 Good

Des

Stayed 1 night in Oct 2022
Response from Lisa on 18 Oct 2022
Dear Des,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

10/10 Excellent

Mary

Stayed 2 nights in Sep 2022
Response from Lisa on 18 Oct 2022
Dear Mary,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

8/10 Good

Saravy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Lynda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We booked a deluxe room, which should be called compact rather then deluxe !! After spending a night in a box room we were moved to a bigger room, thanks to Lisa in reception for helping sort out the issue. Staff lovely and helpful. Breakfast fab. Lovely relaxing weekend.
Stayed 2 nights in Sep 2022
Response from Lisa on 6 Sept 2022
Dear Lynda,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us, and that I was able to change your rooms to make your stay more enjoyable.It was such a pleasure to meet you both and have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Killarney
Muckross Park Hotel was beautiful and the service provided by all the staff was friendly and top-notch. Our rooms were gorgeously appointed with large luxurious bathrooms and plenty of space. We thoroughly enjoyed the breakfast and dinner in the casual bar. Their custom cocktails wowed us, and everything was as relaxing as you could hope for. Will definitely stay again in the future.
Stayed 2 nights in Aug 2022
Response from Lisa on 6 Sept 2022
Dear Allison,Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Lisa O SheaFront Office Manager

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot Room was comfortable a bit worn Perfect bucolic location Wish we had another day
Stayed 2 nights in Aug 2022
Response from Lisa on 6 Aug 2022
Dear Janine, Thank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement. I am delighted you enjoyed your stay with us! It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon! With warmest regards, Lisa O Shea Front Office Manager