Fitness facility

Reviews of Randles Hotel Killarney

4 out of 5
Randles Hotel Killarney
Muckross Road, Killarney, Kerry

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 574 reviews" "
Rating 8 - Good. 183 out of 574 reviews" "
Rating 6 - Okay. 41 out of 574 reviews" "
Rating 4 - Poor. 13 out of 574 reviews" "
Rating 2 - Terrible. 12 out of 574 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pádraig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. Beautiful bathroom. Good location. Parking and dropping off back was a little tricky but at least it was included in the price. Bed was comfortable. Room was a little too warm and could not really adjust the heat.
Stayed 1 night in Mar 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully presented, furniture a bit tired in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

Deymar

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, hotel was clean and staff are friendly and helpful. Nice location
Stayed 2 nights in Feb 2024
Response from Tom Randles on 17 Feb 2024
Deymar, Thank you for your most complimentary review. We hope to have the opportunity to welcome you back very soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff was friendly and property was charming well kept
Stayed 2 nights in Jan 2024
Response from Tom Randles on 17 Feb 2024
Robert, Thank you for sharing your experience with us. I am happy to see that your stay was such an enjoyable one.

10/10 Excellent

Georgina

Travelled with family
Liked: Amenities, property conditions & facilities
A friendly home from home hotel with beds to die for. Nothing too much trouble for staff and we had a really enjoyable stay. Perfect location between the INEC/National Park and Killarney town. Simply perfect, thank you!!
Stayed 1 night in Dec 2023
Response from Tom Randles. on 14 Dec 2023
Dear Georgina, Thank you for your 5 star review. I will be sure to pass on your compliments to the entire team. Kind regards, Tom Randles

10/10 Excellent

Edwward

Stayed 1 night in Dec 2023
Response from Tom Randles. on 14 Dec 2023
Thank you Edward, We hope we have the opportunity to welcome you back very soon. Kind regards,Tom Randles.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Tom Randles. on 4 Dec 2023
Good morning Micheal,Thank you for sharing your positive feedback with us. We hope we have the opportunity you back in the future. Kind regards,Tom Randles.

10/10 Excellent

Francis

Stayed 1 night in Nov 2023
Response from Tom Randles. on 8 Nov 2023
Dear Francis, Thank you for most complimentary review. I am happy to see that your stay was such a pleasant one.

10/10 Excellent

Aengus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tom Randles on 4 Nov 2023
Dear Aengus, Thank you for most complimentary review. We hope we have the opportunity to welcome you back very soon.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tom Randles. on 8 Nov 2023
Dear Damien,Thank you for your most complimentary review. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Liked: Property conditions & facilities
Lovely stay
Stayed 1 night in Oct 2023
Response from Tom Randles on 4 Nov 2023
Dear David, Thank you for your complimentary review. We hope to have the opportunity to welcome you back very soon.

8/10 Good

Patrick

Lovely hotel, shower a bit cold
Stayed 1 night in Oct 2023
Response from Tom Randles on 4 Nov 2023
Dear Patrick, Thank you for sharing your experience with us. I hope you enjoyed the rest of your trip.

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Fab Hotel, nice and clean throughout. Ideal location for city centre and Inec. Stunning views from front of hotel.
Stayed 2 nights in Oct 2023
Response from Tom Randles. on 27 Oct 2023
Thank you Claire for your kind review. I am happy to see you enjoyed your time in Randles. Kind regards, Tom Randles.

2/10 Terrible

Michael, Asheville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No disability support, we tried to move out a night early and were forced to pay for 2 nights even though we stayed only one night. Really bad attitude from the general manager at the property. No empthy for people with disabilities.
Stayed 2 nights in Oct 2023
Response from Tom Randles. on 23 Oct 2023
Dear Micheal, I apologise if you felt there was no support given to you. We did offer you an alternative but unfortunately you declined. I hope your next hotel was more suitable for you.

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Tom Randles on 4 Nov 2023
Dear Lisa, Thank you for your most complimentary review.

10/10 Excellent

Heather

Stayed 2 nights in Sep 2023
Response from Tom Randles. on 23 Oct 2023
Thank you Heather. We hope we have the opportunity to welcome you back very soon. Kind regards,Tom Randles.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Randles Hotel offers excellent elegant accommodations in a lovely setting. The staff were helpful, but unfortunately we were misdirected by hotel staff when leaving the hotel for our bus connection to Cork, then on to Kilkenny. The bus stop near the Plaza Hotel is not the stop for the bus to Cork, which we discovered after standing in the cold rain, then continuing like drowned rats onwards to a taxi and the main bus station, a spectacle witnessed by the Randles senior barman (you can confirm, as he greeted us). It is best for the hotel staff to supply accurate information for ignorant travelers like us.
Stayed 3 nights in Sep 2023
Response from Tom Randles on 29 Sept 2023
Good afternoon Walter, Thank you for your 5 star review despite the confusion regarding the bus stop. I will be sure all staff are up to date with current information. Kind regards,Tom Randles.

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Victorian style setting
Stayed 1 night in Sep 2023
Response from Tom Randles. on 3 Sept 2023
Good afternoon Theresa, Thank you for your kind review. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Cassandra

Travelled with partner
The location of this hotel is great, and the food at the restaurant was quite enjoyable. Our room, however, was just okay. Our bathroom had loose tiles on the floor and a mild smell of mildew, old furnishings, and no amenities (coffee or tea would be better than a shoe horn).
Stayed 1 night in Aug 2023
Response from Tom Randles. on 3 Sept 2023
Good afternoon Cassandra, I am happy to see you enjoyed our central location and our food offerings. I will certainly speak to our housekeeping team regarding the loose tiles. All of our rooms and suites come with Tea/Coffee facilities and they are replenished each day.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Tom Randles. on 1 Aug 2023
Thank you for the wonderful feedback Kate. Kind regards,Tom Randles

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a beautiful view. Impressive bath and very comfortable accommodations. Very tasteful common areas and beautiful artwork!
Stayed 2 nights in Jul 2023
Response from Tom Randles. on 1 Aug 2023
Good afternoon Christopher, I am delighted to see that you enjoyed your stay with us. We hope we have the opportunity to welcome you back in the future. Kind regards,Tom Randles.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very historic hotel with super friendly and accommodating staff.
Stayed 2 nights in Jul 2023
Response from Tom Randles. on 1 Aug 2023
Good afternoon Holly, Thank you for you 5 star review. We are very proud of our history here in Randles. I will be sure to pass your compliments to the team. Kind regards, Tom Randles

10/10 Excellent

Tito, Rockledge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So much charm. We loved our room, the service and the food. We will be back!
Stayed 2 nights in Jul 2023
Response from Tom Randles on 17 Jul 2023
Dear Tito, We really appreciate you taking the time to share your positive experience with us. I will be sure to pass on your compliments to the team. Kind regards,Tom Randles.

10/10 Excellent

Cathal

Stayed 1 night in Jul 2023
Response from Tom Randles on 17 Jul 2023
Dear Cathal, Thank you for your glowing review. I am happy to see your stay i9n Randles was such an enjoyable one. Kind regards,Tom Randles.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 5 nights and loved everything about this hotel. The property is lovely, the location is convenient as a home base for several sightseeing trips and it’s a short walk to the city center. Ample parking. The employees were friendly and helpful. Breakfast and dinner menus offered enough options for us (1 vegetarian and 1 meat lover) and the food was excellent. We enjoyed relaxing in one of the 4-5 comfortable seating areas outside or in sitting rooms by fireplaces, with a drink from the bar which was open late. The room and bathroom were spacious, clean, and quiet; the bed was comfortable. Lots of outlets to charge our devices. We appreciated the welcome wine and chocolates, plus fresh water bottles daily. Definitely recommend staying here!
Stayed 5 nights in Jun 2023
Response from Tom Randles on 17 Jul 2023
Dear Dawn, What a lovely review! It is always rewarding when the teams efforts are acknowledged. We hope to welcome you back in the future. Kind regards,Tom Randles.

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff! The free upgrade to a suite was the icing on the cake. Short walk to great shopping and dining options.
Stayed 1 night in Jul 2023
Response from Tom Randles on 17 Jul 2023
Dear Jesse, Thank you for your kind words. I am delighted to see you enjoyed your complimentary upgrade to one of our suites. We hope to welcome you back to Randles very soon. Kind regards, Tom Randles.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Tom Randles on 17 Jul 2023
Good afternoon James,Thank you for sharing your experience with us. We hope to welcome you back to Randles in the future. Kind regards,Tom Randles.

8/10 Good

Suzanne

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Tom Randles on 17 Jul 2023
Good afternoon Suzanne, Thank you for your kind review. Kind regards, Tom Randles.

10/10 Excellent

Karissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, kind staff, clean, confident location, great price!
Stayed 2 nights in Jun 2023
Response from Tom Randles on 17 Jul 2023
Good afternoon Karissa, Thank you for your 5* review. Its always rewarding when guests give us such positive feedback. I hope you enjoyed the rest of your trip to Ireland. Kind regards,Tom Randles.

10/10 Excellent

Martin

Stayed 1 night in Jun 2023
Response from Tom Randles on 18 Jun 2023
Good afternoon Martin, Thank you sharing your positive experience with us. We hope to welcome you back very soon. Kind Regards, Tom Randles.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KILLARNEY
Hands down the very best of the best is Randall's Hotel in beautiful Killarney. Exquisite accommodations with excellent service. Kudos to the entire staff and team.
Stayed 2 nights in Jun 2023
Response from Tom Randles on 5 Jun 2023
Thank you Richard, We appreciate your positive feedback. Kind regards, Tom Randles.

4/10 Poor

Terry

Stayed 2 nights in Jun 2023
Response from Tom Randles on 5 Jun 2023
Good afternoon Terry, Thank you for taking the time to share your experience.Kind regards, Tom Randles.

8/10 Good

Ravi, jersey city

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in May 2023
Response from Tom Randles on 4 Jun 2023
Thank you for sharing your experience with us. We hope to welcome you back in the future. Kind regards,Tom Randles.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite and elegant. Fantastic value for money.
Stayed 2 nights in May 2023
Response from Tom Randles on 4 Jun 2023
Good afternoon Brian, I am happy to see that you enjoyed your stay. We look forward to welcoming you back in the future. Kind regards, Tom Randles.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Killarney
Great location. Comfy bed. Spacious room. Clean. Friendly staff. Nice breakfast
Stayed 3 nights in Apr 2023
Response from Tom Randles on 4 Jun 2023
Good afternoon Sarah, thank you for taking the time to share your positive experience with us. I will pass on your compliments to all the team.Kind regards, Tom Randles.

8/10 Good

David

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very pleasant staff. The bedroom furniture is dated
Stayed 4 nights in Apr 2023
Response from Tom Randles on 4 Jun 2023
Good afternoon David, Thank you for your kind review. Kind regards, Tom Randles

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Randles Hotel Killarney was very convenient for our drive on the Ring of Kerry and Skellig Ring. The hotel staff was very friendly and the bar was nice and modern. The only complaint is how hot the hotel was for beautiful weather during mid-April which made it very difficult to sleep.
Stayed 2 nights in Apr 2023
Response from Tom Randles on 4 Jun 2023
Good afternoon Claire, I am happy to see you enjoyed your stay. I apologise that you found the hotel too hot. We do provide fans on request. Kind regards, Tom Randles.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Loved this hotel, one of the best we have stayed in. Could not fault anything. Breakfast was top quality too.
Stayed 3 nights in Apr 2023
Response from Tom Randles on 4 Jun 2023
Good afternoon Linda, Thank you for such an impressive review! We hope to welcome you back in the future. Kind regards, Tom Randles.

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Tom Randles on 4 Jun 2023
Thank you Noreen for your 5* review. We hope to welcome you back in the future. Kind regards, Tom Randles.

4/10 Poor

Jessica

Liked: Room comfort
The bed was very comfortable. The room smelled like vomit, the tile in the bathroom was loose, and the shower did not drain. The staff was ok. I had prepaid and when I went to check out she asked me to pay, I told her I prepaid and she insisted I didn’t until I told her I would show her and then she was able to see I prepaid.
Stayed 2 nights in Apr 2023
Response from Tom Randles on 4 Jun 2023
Dear Jessica, I apologise that your stay was not entirely satisfactory. Once notified we dealt with your issues as soon as possible. We hope this experience does not deter you from choosing Randles again. Kind regards, Tom Randles.

6/10 Okay

Margaret

Stayed 1 night in Apr 2023
Response from Tom Randles on 4 Jun 2023
Good afternoon Margaret, Thank you for sharing your experience with us. Kind regards,Tom Randles.

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel. comfortable beds lovely bathrooms. friendly staff and close to town.
Stayed 2 nights in Apr 2023
Response from tom randles on 15 Apr 2023
Thank you for taking the time to leave such a positive review. We hope to welcome you back back in the future. Kind regards, Tom Randles.

2/10 Terrible

Noreen

Stayed 2 nights in Mar 2023
Response from Tom Randles on 28 Mar 2023
Good evening Noreen, I have spoken with our reservations team and unfortunately the situation that occurred with your booking was outside of our control. It is frustrating however that you decided to negatively review having never stayed with us. I do hope that you will get the issue resolved soon and if we can be of any further help please do get in touch. Kind regards, Tom Randles.

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff weee particularly good and helpful. Beds super comfy. Great location.
Stayed 1 night in Mar 2023
Response from Randles Hotel Killarney on 20 Mar 2023
Thank you Jo for your lovely comments.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent 6 nights here. The staff could teach a master class on how to run a hotel. Everyone is very interested in making sure guests have whatever they need. Every time we left for the day, it seems like we had loads of questions and the staff tirelessly and eagerly answered them all. Be sure to make a reservation for afternoon tea in the drawing room. The rooms were very comfortable and wife-approved clean! Hotel location was perfect for us. We were able to easily get to many attractions—both local and not so local, including Killarney Nat. Park, The Ring of Kerry, Dingle, Slea Head Drive, the Ring of Beara and everywhere in between. There are so many ring/stone forts, castles, and other archaeological sites on the 3 peninsulas that you could never see them all. Easy walk to shops, dinning, & pubs. Hope to return to Killarney some day. Will absolutely stay at the Randles Hotel then.
Stayed 6 nights in Mar 2023
Response from Randles Hotel Killarney on 13 Mar 2023
Dear Anthony, thank you so much for your most gracious and complimentary review. We are thrilled with your feedback and look forward to welcoming you back to Randles again in the future.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Randles hotel was very nice staff were excellent. Walking distance from town. Room was clean and warm.
Stayed 1 night in Jan 2023
Response from Randles Hotel Killarney on 30 Jan 2023
Thank you Kathleen, we are delighted to read your review & are thrilled with your feedback.

10/10 Excellent

Irene

Stayed 1 night in Dec 2022
Response from Randles Hotel Killarney on 30 Jan 2023
Great rating Irene, we are thankful for your feedback.

8/10 Good

Amjed shihab

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great except sound insulation i could hear everything in the room next to me and the pub across downstairs
Stayed 1 night in Dec 2022
Response from Randles Hotel Killarney on 30 Jan 2023
Thank you Amjed for your review and taking the time to post your feedback.

10/10 Excellent

Eliza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Randles Hotel Killarney on 30 Jan 2023
Thank you Eliza for the top rating.