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Reviews of The Gleneagle Hotel

3.5 out of 5
The Gleneagle Hotel
MUCKROSS ROAD, Killarney

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 263 reviews" "
Rating 8 - Good. 88 out of 263 reviews" "
Rating 6 - Okay. 34 out of 263 reviews" "
Rating 4 - Poor. 10 out of 263 reviews" "
Rating 2 - Terrible. 2 out of 263 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Hotel
Beautiful hotel with excellent entertainment! However Bar service was poor. When we checked in we were asked to book our breakfast which was already paid for. We booked the breakfast for 10:30am. When we arrived for breakfast at 10;30 there was a queue of almost 50 people ahead of us. As we had arrangements made for 12 in town we had no choice but to leave. Very disappointing after paying for it. I would assume after the receptionist insisting we make the reservation that we would not have to join the queue. The hotel was very clean and welcoming.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Stayed 3 nights in Nov 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The Gleneagle is the perfect place to stay for a short break, fantastic entertainment every night which is free for residents, you don't have to leave the hotel and you can have a great time as everything is on site. The rooms are clean and comfortable and the food is very good I will certainly be going back.
Stayed 1 night in Nov 2023

10/10 Excellent

Mags

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always thank you Gleneagle and hotels.com
Stayed 2 nights in Oct 2023

2/10 Terrible

tommie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Payed for but no brekie
Booked this hotel with short notice, because of work. I booked b and b. I had to leave early next morning, again because of work. The receptionist told me they could not fit me in for breakfast at that time, so that was that, off to work with no breakie. I though, with the size of the hotel they could fit one more person.
Stayed 1 night in Oct 2023
Response from Gearoid Murphy on 14 Oct 2023
Good Morning Tommie,My name is gearoid, i work in the gleneagle hotel. i was hoping to speak to you but as the room was booked through expedia i dont have your direct email. Could you send me an email to gearoid.murphy@gleneaglehotel.com with your number and if its convenient i could give you a call?Kind Regards,Gearoid Murphy

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful with plenty of dining options, staff were knowledgeable and friendly. Town is close enough to walk and is full of shopping, activities, dining, and culture. We had a blast! And will stay again next time we are in Killarney.
Stayed 1 night in Oct 2023

6/10 Okay

Ashley

Liked: Cleanliness
Disliked: Room comfort
Gleneagle Stay
The hotel seemed over priced for the quality of the stay. Most staff seemed rushed. The rooms were mediocre. Toilets didnt flush, shower leaked all over the floor. We were originally given a handicap accessible room. When asked the switch in order to have a shower/bath we were accommodated. For the price paid, i would think twice before booking a stay again Side note, the food & bar service were extraordinary. We had two great dinners!
Stayed 3 nights in Oct 2023

10/10 Excellent

mark, wentzville

Stayed 1 night in Sep 2023

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities
Lucy at the intake reception was absolutely brilliant with the way she handled the whole thing!
Stayed 2 nights in Sep 2023

10/10 Excellent

Claire

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Benita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a wonderful checkin and we really enjoyed the service of the staff
Stayed 1 night in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Hi we really enjoyed out stay in gleneagle its a lovely hotel and has something for everyone. But i think the promo code thanks should be allowed used in all room bookings and if you are good customer you should be allowed a better discount Thanking you Mary Barry
Stayed 1 night in Aug 2023

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Gillian

Stayed 1 night in Aug 2023

10/10 Excellent

Gillian

Stayed 1 night in Jul 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base
Great location and amenities. Good breakfast, shuttles, and tour launches. Easy parking and helpful staff
Stayed 1 night in Jul 2023

6/10 Okay

Sean

Liked: Staff & service
The hotel rooms are a bit dated and loud from the amount of guests. Overall the experience was positive because of the things to do within the hotel and location to adventures.
Stayed 3 nights in Jul 2023

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The accommodations were fine but the restaurant was lacking. The food was not very good overall and the prices/set meal structure was by far the most expensive we encountered on our 2 week trip. We ate at restaurants in London, Dublin, and Edinburgh and not only was the food much better it was actually more fairly priced. Last, the hotel seemed to be family vs couple focused which is fine if traveling with children. We weren’t but the info may be helpful for other travelers if seeking a couples get away or the reverse.
Stayed 2 nights in Jul 2023

6/10 Okay

Brenda

Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill Stay- DEFINATLEY would book again
After getting dropped off to the hotel, the check in process was easy. Our room was wonderful and spacious and plenty of pillows and extra bedding. Room temperature was ideal and love the tea and coffee facilities. There was entertainment (the reason we booked) and loved both shows that we saw. Shout out to Brendan Shine and Emily! We did not partake in the evening meal as we ate out BUT the breakfast was delicious - So much choice and cooked breakfast tasty - Try the potato farls. Only downside was the toast being a little cold.
Stayed 2 nights in Jul 2023

8/10 Good

Dorothy

Stayed 1 night in Jun 2023

10/10 Excellent

Francesca

Stayed 1 night in May 2023

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Mary

Stayed 1 night in Jan 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Pamela, Cork

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a balcony room and the room was very clean and modern, very friendly staff, would stay here again
Stayed 2 nights in Sep 2020

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Family break...
A very friendly hotel staff with great activities for families. Our room was comfortable but no air conditioning available. All requests were achieved quickly and great location in Killarney.
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2020

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Breda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was compact and heat in bathroom was on all the time and couldn’t be adjusted in our part of the hotel. Room was uncomfortably hot. Service in The Flesk was totally different on two consecutive nights.
Stayed 2 nights in Jul 2020

10/10 Excellent

MD SHAHINUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Excellent service, very friendly
Stayed 1 night in Mar 2020

8/10 Good

Padraig

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities
It was disappointing that the girls who competed at AllIrelands weren't allowed to use the pool even though they had showered the evening before to remove the tan and again the following morning.. but seemingly there cannot be a trace of tan on them... Good luck with the guests that you let in the other 51 weeks of the year.. Apparently I was told by a member of senior staff that its parents that put on tan on children for comps and to show her where in THE CLRG POLICIES that's its compulsory even though dance teachers tell all competors over 10 to wear it and they are all members of CLRG
Stayed 1 night in Feb 2020

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Days
The room was lovely. I had dinner at The Green Room and the waitress was friendly with a lovely smile. I had a swim and sauna the next morning and the staff at the Leisure Centre were also lovely. When you are a solo traveler, a friendly welcome is most important. I was delighted with my stay at the Gleneagle. I walked in the National Park the next day and it was beautiful🌸. I have lived in Killarney previously and it is lovely to come back as a guest at the Gleneagle.
Stayed 1 night in Feb 2020

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Catherine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly hotel. Comfortable but could do with upgrading. Good value for money’s
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, room key very unreliable re opening door to room, re programmed several times
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2020

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Samantha

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very uncomfortable
6 years of staying here for The Coronas concert and really it is getting worse. The concert is always great but the comfort of the accommodation has gotten much worse. Hard pillows and very poor mattress quality again this year, I think next year it will be The Brehon.
Stayed 1 night in Dec 2019

10/10 Excellent

Bríd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dancing with the stars night away.
Fantastic facilities and so convenient for the show in INEC. V friendly welcoming staff. Breakfast available until 11am which was v well organised. Really enjoyed our stay.
Stayed 1 night in Nov 2019