Exterior

Reviews of Kettering Park Hotel & Spa

4 out of 5
Kettering Park Hotel & Spa
Kettering Park Hotel, Kettering, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 370 out of 730 reviews" "
Rating 8 - Good. 260 out of 730 reviews" "
Rating 6 - Okay. 66 out of 730 reviews" "
Rating 4 - Poor. 22 out of 730 reviews" "
Rating 2 - Terrible. 12 out of 730 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023
Response from SL on 31 Dec 2023
Thank you for your wonderful review. I hope we can welcome you back again soon

6/10 Okay

Kate

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
A disappointing 4 star experience.
Was disappointed that our bedroom and bathroom were unheated when we arrived at 7pm and we sat in our coats for 20 minutes whilst reception reset the heating. I found the automatic bedroom temperature overnight insufficient. I would have prefered the heated towel radiator to be functioning to dry our wet bath towels and heat the area. I would be reticent to stay again. It is maybe different in the summer? I didn't dine so can't comment. My husband used the Spa and enjoyed the facilities.
Stayed 1 night in Dec 2023
Response from SL on 31 Dec 2023
Thank you for taking the time to share your feedback and I am dissapointed to hear that it was not a great experience. We work hard to deliver a great stay and I am sorry you didn't feel comfortable on this stay.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service
We go here once a year so are familiar with the hotel, staff and overall facilities. It was a bit disappointing tho hot tub was out of order in the morning as we always pay extra to use the spa and this is the only facility apart from the pool we use. Overall nice relaxing stey though.
Stayed 1 night in Nov 2023
Response from SL on 31 Dec 2023
Thank you for your review and I am sorry that we had an unscheduled maintenance work on our jacuzzi on the morning of your stay. I hope you will chose to stay with us again as you know from your previous stays that the guest experience is important to us

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
OK for one night stay but as regular guest starting to look tired.
Stayed 1 night in Nov 2023
Response from SL on 31 Dec 2023
Thank you for taking the time to leave us your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SL on 26 Nov 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SL on 29 Oct 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon.

10/10 Excellent

Cathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location, great room
Can’t fault this place. Room is great - gorgeous pillows! Great to see trying to make efforts to reduce single use milk plastics - it was a little tough to find the milk dispenser though as I couldn’t find one on my floor - but minor issue. Restaurant in the morning was a little chaotic - quite a queue to get in and then issued getting my order to go thru, then 2 portions of the same thing came I get you make to order ti reduce food waste on the buffet but you jeee to have a simpler menu to reduce the time the host has to spend to explain the menu and want is included and what you have to pay extra for - it just makes you have a queue at the entrance!
Stayed 1 night in Oct 2023
Response from SL on 29 Oct 2023
Thank you taking the time to let me know about your stay. It was good to read that most of your comments were positive, however I am sorry that some aspects did impact your overall experience. We do review all comments each week with the team and we will work on the points you have raised in the coming weeks to make sure that we continue to improve in this area. I do hope that you would still choose to stay with us on a future visit

8/10 Good

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Sep 2023
Response from SL on 27 Sept 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

6/10 Okay

Jacqui

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SL on 27 Sept 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from SL on 30 Aug 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Margaret Elizabeth

Stayed 1 night in Jul 2023
Response from SL on 30 Aug 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Kettering Hotel
A perfectly situated excellent and comfortable hotel in Kettering with great rooms serving excellent food.
Stayed 1 night in Jul 2023
Response from SL on 26 Jul 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Scott

Stayed 1 night in Jul 2023
Response from SL on 26 Jul 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

8/10 Good

Jane

Stayed 2 nights in Jul 2023
Response from SL on 26 Jul 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from SL on 26 Jul 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to have a relaxing time, this is the place to go! Lovely staff, very friendly and helpful
Stayed 2 nights in Jun 2023
Response from SL on 20 Jun 2023
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

10/10 Excellent

Penelope, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from SL on 20 Jun 2023
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.

10/10 Excellent

heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault this hotel everything was just right
Amazing hotel so many touches to detail whatever was needed was there. Staff went out of their way to help the bed linen was super great choice of pillows unlimited milk and water from the dispensers at the end of the corridor from Daisy the cow and a water filter machine. Comfortable sofa and chair at the table/desk just could not wish for more the towels in the bathroom were lovely. Dining and breakfast were excellent.
Stayed 1 night in May 2023
Response from SL on 26 May 2023
It was lovely to read your comments about your visit. Thank you so much for letting us know about your stay. All guest feedback is important to us, and we do share it with all the team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SL on 26 May 2023
Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Khaila

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very reasonable
Was more to do with what I was paying for and different members of staff was saying different things because I asked does the extra cost your charging me does that include my breakfast dinner also spa pass it’s just I dunno why to say then on last day of checking out being asked to pay for my breakfast after being told that was paid for, for the 2 nights I was staying and also being accused of smoking in your hotel room too found that a bit of an insult too concidering I don’t smoke indoors at home. But other that I did enjoy my stay 🙂
Stayed 2 nights in May 2023
Response from SL on 26 May 2023
Thank you taking the time to let me know about your stay. It was good to read that most of your comments were positive, however I am sorry that some aspects did impact your overall experience. We do review all comments each week with the team and we will work on the points you have raised in the coming weeks to make sure that we continue to improve in this area. I do hope that you would still choose to stay with us on a future visit

10/10 Excellent

Yuk Foon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style property
Stayed 1 night in Apr 2023
Response from SL on 26 May 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SL on 26 May 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway and the staff could not have been more helpful (especially the front desk staff, thank you!!) Are in the bar which was quiet and cosy. Good food too. Pool area was very busy due to some wedding parties that were there, but still not ridiculously overcrowded. Also, considering there were weddings going on on property, didn’t hear any of the noise. Would definitely stay again! Thank you for a great stay.
Stayed 1 night in Apr 2023
Response from SL on 29 Apr 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at the hotel 3 times now and each visit the staff have excelled in customer service throughout the hotel!
Stayed 1 night in Apr 2023
Response from SL on 29 Apr 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SL on 29 Apr 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SL on 29 Apr 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

2/10 Terrible

Jamie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from SL on 29 Apr 2023
Thank you for taking the time to rate your recent stay with us and I am sorry to read that it wasn’t the most positive one. Whilst I wish you had a better experience; I do help you return one day so that we can give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Princess, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for four nights. It was my second time staying and my experience was a pleasant as the first. The room was clean and well furnished. I had an issue with hairs on the duvet and bed sheet that weren’t mine but after addressing this, it was rectified. The added fridge amenity definitely served it’s purpose. The bathroom was clean and well stocked with towels and toiletries. A personal preference for improvement would be adding a handheld shower head. There was ample wardrobe space and an ironing board and iron was provided too, which was great. One difference from my last visit 5 years ago was how they provide milk and water - through a refillable jar which is very eco-friendly. Breakfast is a bit on the pricey side for what is provided however it is delicious. I had the room service breakfast option and the dine in option - both were good experiences however, with the room service option we received cold toast which I couldn’t eat. There is ample free parking space at the hotel and although the car park was always packed during my stay, I never not had parking. A visitor - the hotel cat - decided to climb through our window which left us all screaming in shock. So I suggest not leaving your windows open if you don’t like cats. Overall, a lovely experience and would definitely recommend staying here.
Stayed 5 nights in Mar 2023
Response from SL on 29 Apr 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us and I am sorry that you were visited by our resident cat Oscar. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from SL on 29 Apr 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

6/10 Okay

Mark

Stayed 1 night in Mar 2023
Response from SL on 29 Apr 2023
Thank you for leaving this feedback for us – I am disappointed that it is not more positive. This is not typical of the service we strive so hard to deliver to all our guests. I hope we can welcome you back for the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfy and quiet shower/bath was good the building had a lot of character , very good value and we had a very pleasant stay and undoubtedly will stay again in the future
Stayed 1 night in Feb 2023
Response from SL on 28 Feb 2023
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Fine, but disappointing spa and gym barrier
Really disappointingly, and with no reference here, you can only use the spa and gym facilities if you book directly with the hotel, otherwise it is a £10 fee. Really disappointed to learn that when turning up for a late night swim after working all day. Unprofessional to not make that clear here.
Stayed 1 night in Feb 2023
Response from SL on 28 Feb 2023
Thank you for taking the time to let us have your feedback, please accept my apologies for any inconvenience caused. The spa access fee is stated in our conditions and I am sorry you missed this. I am pleased to hear in general you enjoyed your stay and hopefully we will have the opportunity to welcome you back in the not-too-distant future.

10/10 Excellent

Jake

Stayed 1 night in Feb 2023
Response from SL on 28 Feb 2023
Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon

10/10 Excellent

Sarah

Stayed 1 night in Jan 2023
Response from SL on 30 Jan 2023
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Stephen

Stayed 1 night in Dec 2022
Response from SL on 21 Dec 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant room, clean and comfortable .
Stayed 1 night in Nov 2022
Response from SL on 21 Dec 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good over night stay, we didn’t add on the breakfast as it was £20 each! We also added on the use of the spa facilities for £10 each which was really nice!
Stayed 1 night in Nov 2022
Response from SL on 21 Dec 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Mark

Stayed 1 night in Nov 2022
Response from SL on 21 Dec 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

4/10 Poor

Mohamed

Business traveller
Liked: Cleanliness, property conditions & facilities
The rooms are really small and the hotel charges for use of gym if not booked through them! Breakfast wasn’t great either.
Stayed 1 night in Oct 2022
Response from SL on 30 Oct 2022
Thank you for taking the time to let us have your feedback, please accept my apologies for any inconvenience caused. I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guest’s experience. Hopefully we will have the opportunity to welcome you back in the not-too-distant future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay but food disappointing
Great stay and we’ve been back many times. We love it here and always find it spotlessly clean with amazing staff. The only disappointment this time was the restaurant which is overpriced and the fish and chips had little taste and was quite greasy. We went to Miller & Cater the 2nd night which is about 4 miles away and had an amazing meal.
Stayed 2 nights in Oct 2022
Response from SL on 30 Oct 2022
Thank you taking the time to let me know about your stay. It was good to read that most of your comments were positive, however I am sorry that some aspects did impact your overall experience. We do review all comments each week with the team and we will work on the points you have raised in the coming weeks to make sure that we continue to improve in this area. I do hope that you would still choose to stay with us on a future visit

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Mrs sharon

Stayed 2 nights in Sep 2022
Response from SL on 30 Oct 2022
Thank you so much for taking the time to review your stay. I’m sorry that there were a couple of areas that you felt we could improve on. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. In the future I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Wendy

Stayed 1 night in Sep 2022
Response from SL on 30 Oct 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon.

6/10 Okay

Pete

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was dated with no toiletries provided, was kept awake by an alarm that kept going off and then paid £19.95 for a substandard breakfast
Stayed 1 night in Sep 2022
Response from SL on 26 Sept 2022
Thank you for taking the time to let us know about your recent stay with us and I am sorry to read that it wasn’t the most positive one. Whilst I wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

10/10 Excellent

Peter

Stayed 1 night in Sep 2022
Response from SL on 30 Oct 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon.

4/10 Poor

Penny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2022
Response from SL on 26 Sept 2022
Thank you for taking the time to rate your recent stay with us and I am sorry to read that it wasn’t the most positive one. Whilst I wish you had a better experience; if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

10/10 Excellent

Graeme

Stayed 3 nights in Aug 2022
Response from SL on 27 Aug 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from SL on 27 Aug 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Overnight stay to see family. Friendly staff and very efficient. Breakfast very good with great staff.
Stayed 1 night in Jul 2022
Response from SL on 20 Jul 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2022
Response from SL on 20 Jul 2022
Thank you for taking the time to give us your feedback following your recent stay with us. I’m so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again soon