Ratings based on 284 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from dublin

The worst supposedly five star hotel

Posted 14-Apr-2018
It was a weekend from hell not heller by the most ignorant of day managers I’ve cone across . Rest of the staff were friendly . I ordered room service on the first night seafood chowder chicken wings and my wife the burger . The chowder had a film on it and the bowl was boiling to touch . The wings we didn’t eat as they were like bricks . When checking in I asked them to swipe my card they said pay as you go ???? I know why now as I wouldn’t have paid for the food we got . Within two hours I was violently ill like something out of a horror movie for the whole night . We had paid 420 e for a sat sun nights in April . Went to breakfast had a bit of fruit that’s all . Really poor selection of fruit but the rest looked really nice . They charge 4.25 for a coffee at breakfast as in latte etc . I complained to the day manager his attitude was your lying loads of people ate the chowder and if more people get sick I’ll let you know .his Only offer to help not move rooms of water to the room it was I’ll pay for a taxi if you want to get something from the chemist and stay I. Your room .After the bit of fruit which stayed down I did try a starter at lunch which was lovely but made me worse . Back to the room which we had asked to be cleaned . You can imagine after the night before it needed it . There was a small bit of vomit in the sheet . They came in put new towels in the bathroom and just made the bed with the dirty sheets didn’t clean polish spray anywhere . 5 Star no way
3 out of 5
Recommended
for Everyone
by A verified traveller from United States

Not what I expected

Posted 05-Apr-2018
Arrived at the hotel before 4pm. Had 2 rooms booked and only one room was ready, which was fine. I was told the room wasn’t guaranteed until 4pm, but at 4pm it wasn’t ready. Then I was told that it would be ready no later than 4:30pm and that they would call me as soon as it was ready. At 5:00 we noticed that the cleaning lady was done with the room that we were supposed to get, but no call. We called down to front desk and told them that we believed the room was ready, and they agreed. I’m not sure why the room is guaranteed ready by 4pm if there is really no guarantee??? The room that we were waiting on was very clean when we got it, however, the room that was ready had a couple of yellow stains on the carpets...not sure what the stains were from 😬. Also, the mattresses were terrible! We could feel the springs in our backs all night. The dog that stays on the property was a cute addition and the town of Kilkenny is adorable! Not sure what better options would be for lodging while in Kilkenny, but just know that we had to wait past check in time for a room and that the mattresses need replacing!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Lovely hotel. Relaxed atmosphere.

Posted 30-Mar-2018
Enjoyed our stay immensely, even though it was only a short one. Rooms were comfortable and clean. Breakfast was good. Will definitely return.
5 out of 5
Recommended
for Couples
by A verified traveller from sydney

Beautiful country estate

Posted 23-Feb-2018
A lovely five star county estate hotel . Well kept spacious friendly hotel . The rooms and bed are beautiful as is the bathroom . Most enjoyable breakfast with a fantastic view to the garden .
5 out of 5
by A verified traveller

Posted 22-Jan-2018
The hotel is nicely situated in the woods. The room was clean and comfy. The hotel has nice amenities such as a spa and pool. As mentioned here, the pool is in need of an upgrade. The only downside was that the hotel had a very village-y feeling. A feeling that only the local people were visiting for their weekend away.
3 out of 5
by A verified traveller

Posted 18-Jan-2018 on Hotels
Our stay was good, facilities very good, food was disappointing good service
5 out of 5
by A verified traveller

Hotel & Spa break

Posted 16-Jan-2018 on Hotels
Stayed one night and spent a few hours in the Spa. A very pleasant experience overall.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Jan-2018 on Hotels
4 out of 5
by A verified traveller

Posted 07-Jan-2018 on Hotels
Great trip and nice location. Just the right distance from Kilkenny town. Only thing we found frustrating was paying for the thermal suite despite being hotel residents. Maybe even an hour free just to see the facility would have been great. Might have advertised the spa offers further and might have attracted us to more treatments. Staff were friendly and polite throughout our stay. Would recommend for a weekend getaway.
5 out of 5
by Jennifer

This traveller left a rating score only Posted 06-Jan-2018 on Hotels