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Reviews of Comfort Suites Knoxville West - Farragut

2.5 out of 5
Comfort Suites Knoxville West - Farragut
811 N Campbell Station Rd, Knoxville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1004 reviews" "
Rating 8 - Good. 242 out of 1004 reviews" "
Rating 6 - Okay. 38 out of 1004 reviews" "
Rating 4 - Poor. 17 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory, Macomb

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though undergoing renovations, the property is spotless and pleasant looking. Lots of communication in the rooms about the renovation.
Stayed 1 night in Mar 2024

10/10 Excellent

MaryLouise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Don, Elizabethtown

Travelled with family
We have stayed here several times and will do it again!
Stayed 1 night in Mar 2024

8/10 Good

Jessica, Columbus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a comfortable stay. We rolled in at 11 pm and left by 8 am, so didn’t really get to take advantage of much. My biggest complaint was that I could hear the trucks on the highway from our room, but this is a hotel right off the exit, so not much can be done about that.
Stayed 1 night in Feb 2024

10/10 Excellent

Jacqueline, Louisville

Travelled with family
Yes
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Room nice and clean mattress very comfortable. Breakfast with a lot of options nothing fancy but good . Would use this hotel in a future for sure
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

michal

Liked: Cleanliness, staff & service, property conditions & facilities
New, nice and roomy
Stayed 1 night in Jan 2024

8/10 Good

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was far away enough from freeway to be quiet, and we felt safe in the area. The front desk, breakfast, and cleaning staff were all some of the friendliest I have encountered in the last few years. The breakfast was well stocked and maintained. The room was clean. The mattresses are very soft..I would prefer firmer. The TV is locked down so you can plug your computer or roku to play via HDMI so you are stuck with the basic cable HBO/Disney Jr. That's not great with kids sometimes. The pool is indoor and clean, but in Dec. Jan, It was COLD. Many families were there like us with kids and all kids were shivering after 10 minutes. Some complained and front desk person pointed a laser thermometer at surface and said it is 81. That isn't true. They do keep the room itself around 80, but it doesn't warm more than a top inch of the pool. Once you get in, you realize it's more like 65. It would probably be warmed if they even ran it through the jets more but it wasn't circulating. Many of us look for the indoor pool precisely to give kids a litle winter swim practice. For that, I'll look for a different one next time. That said, we do generally go for comfort suites which are often the best set when you have two adults and three little kids. I would give it a 10 all things considered if they'd address the pool.

10/10 Excellent

Ann

Stayed 3 nights in Dec 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Check in went fairly smooth, quiet, safe. The room was so clean. The bed was comfortable! The bathroom light and fan were in one and the fan is so loud but no complaints would stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Franklin

Stayed 3 nights in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Breakfast variety was excellent.
Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023

10/10 Excellent

Raneta

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no muss, no fuss
everything just went so smoothly!
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and my room were clean. Staff was nice and accommodating.
Stayed 5 nights in Nov 2023

8/10 Good

kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am satisfied with everything and it is very good The only thing is, when checking in at the hotel, we waited for about 10 minutes. There was no one there, and one man seemed to be having a chat in the back. He saw us, but he didn't come to the counter and help us, so I thought the man was a guest like Woochi and called him. I did not. After waiting for over 5 minutes, I tapped the counter with my hand and he came and checked me in. I wanted to give it 5 stars, but because of that, my family and I had no choice but to give it 4 stars. ​
Stayed 1 night in Dec 2023

10/10 Excellent

Ashlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! it was clean and comfortable. Nice shower and the breakfast was good! The only thing i was disappointed about was that there was no hot tub like advertised but my son really loved the heated pool! I would stay here again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the spaciousness of the room cleaned bathroom facility very comfortable bed and the room very clean. I wish there was more selection at the breakfast.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Vry clean but smelled of fresh paint!! Definitely stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very nice. My bed was very comfortable.
Stayed 2 nights in Nov 2023

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jagannath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and well-maintained place.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Patricia

Disliked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Loren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and the facility was fairly clean. There were a few insects in the room on the morning of our checkout but they appeared harmless. The issue came when our room key stopped working before our checkout time which cause my partner great distress as he has anxiety about room keys not working.
Stayed 2 nights in Nov 2023
Response from Debbie Davis GM on 12 Nov 2023
Thank you for taking the time to complete a review. YES..'tis the year for BoxElder bugs..totally harmless but seems that in our neck of the woods this time of year we see them...just like Ladybugs in the spring. We do our best to make sure we spray and caulk where we need to but just like at our homes every now and then they sneak in. Also..the time change knocked our key system out of sync...I do sincerely apologize for that. It's my hope if you travel back into Knoxville you will give us another try.Thanks so much,Debbie DavisGM

10/10 Excellent

John

Stayed 2 nights in Nov 2023

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Very comfortable and clean room. We like all the up grades that has been done. Looking forward to staying there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. This hotel was a savior for me. I was in town for work, and stayed the previous night in a company reserved hotel. That hotel was so disgusting, and in such an unsafe location that I was ready to sleep in my vehicle at the location I was in town to visit.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We stayed here once before so knew it was a good hotel. Room was spacious, clean and comfortable!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jose

Stayed 1 night in Nov 2023

8/10 Good

Jessica, franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Nov 2023

10/10 Excellent

Todd

Stayed 1 night in Nov 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property nd employees. Way to get to if you are traveling west. Out of the Knoxville grind, so makes it easy to get back on the highway. Very nicely appointed rooms and quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Olga

Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had no complaints
Stayed 1 night in Oct 2023

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Beverly

Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Clean and comfortable.

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for a night, but it was pleasant. Everything was clean and breakfast was well maintained.
Stayed 1 night in Oct 2023

6/10 Okay

Bill

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was o k . service could be better
Stayed 1 night in Oct 2023
Response from Debbie Davis GM on 9 Oct 2023
Thank you for staying with us... I am sadden to hear you felt our service could have been better...may I ask where we can improve. Please feel free to call me directly at the hotel.Sincerely,Debbie DavisGM

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. New renovations done. Staff really friendly.
Stayed 1 night in Oct 2023
Response from Debbie Davis GM on 9 Oct 2023
Thank you for the great review!!! We have worked super hard to get this renovation finished and I do appreciate your kind words.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel
Clean, modern hotel with a good breakfast variety.
Stayed 1 night in Oct 2023
Response from Debbie Davis GM on 9 Oct 2023
Thank you for your recommendation!!We love hearing from our happy guests!!