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Thank you for your wonderful feedback of the Crowne Plaza Knoxville! We greatly appreciate your review and recommendation and we hope to have the opportuntiy to welcome you again soon. Safe travels!
Friendly staff, very clean and convenient to downtown and other attractions. I’ll definitely stay her again! Oh and did I mention indoor pool! My kiddos loved it!
RHONDA
Stayed 1 night in Mar 2024
Response from hotel staff on 11 Mar 2024
Dear RHONDA,Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that you enjoyed the level of service and facilities that we're always striving to provide. Thank you for letting us know and we look forward to welcoming you back on many more occasions.Safe travels,
Great staff, very attractive and clean hotel, great amenities
theresa
Stayed 1 night in Mar 2024
Response from hotel staff on 11 Mar 2024
Dear Theresa,Thank your taking the time to leave us your review and recommendation of the Crowne Plaza Knoxville. We're so pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!
Our stay was absolutely lovely. The hotel is very clean, nicely re-done, and comfortable for a family of 3 with a dog. The food options at the hotels were good but in walking distance there is Market Square which had the best dining options and cutest shops. I’d definitely stay here again!
Katrina
Stayed 2 nights in Feb 2024
Response from hotel staff on 26 Feb 2024
Dear Katrina,Thank you for taking the time to leave us your review and recommendation of the Crowne Plaza Knoxville. We're so pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!
Our room is spacious and clean. All staff was friendly. Very easy to find. Parking is a breeze. Nice area. Lots of things to do in walking distance.
Sarah
Stayed 1 night in Feb 2024
Response from Guest Service on 9 Feb 2024
Dear Sarah,Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that you enjoyed the level of service that we're always striving to provide. Thank you for letting us know and we look forward to welcoming you back on many more occasions.Safe travels,
I was a little cautious of the pricing when I booked the hotel and saw the pictures. My travel tends to require me to have a bit of space to lay out projects and wasn't sure the room would do it justice. Honestly, it was INCREDIBLE! From the view to the temperature to the bathroom everything was super nice. Staff greeted me each day when I left and returned and they had everything I needed.
It's very close to the market square which is the highlight of the city! Very grateful I chose this location
Ryne
Stayed 3 nights in Feb 2024
Response from hotel staff on 6 Feb 2024
Dear Ryne,Thank you for your wonderful review of the Crowne Plaza Knoxville. We're so pleased that you had such an incredible experience with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!
The house keeper onl my floor was rude and came into my room. And I had a sign on it saying don’t disturb me. And when I was leaving she was saying very rude remarks to me!! No one at the front desk cared!!!! I’m a repeat customer at the hotel every time I come into town. I left a day early !!! She is running repeat business off and they don’t care. Mgr would not talk to me before I left. No one said they were sorry about the situation. Melanie Jackson
Melanie
Stayed 4 nights in Jan 2024
Response from Guest Service on 26 Jan 2024
Dear Melanie,Thank you for your recent feedback. We apologize for your experience with our housekeeping team and we hope to welcome you to a better stay in the future. Safe travels!
It was a little chaotic and the parking is strange but everything else was fabulous
John
Stayed 1 night in Jan 2024
Response from hotel staff on 26 Jan 2024
Thank you for your recent feedback of the Crowne Plaza Knoxville. We appreciate your comments and hope to have the opportunity to welcome you again soon.
Thank you for your feedback of the Crowne Plaza Knoxville! We're so pleased to hear how much you and your children loved your stay and we hope to have the opportunity to welcome you again soon.
8/10 Good
Rob
25 Dec 2023
Rob
Stayed 4 nights in Dec 2023
Response from hotel staff on 15 Jan 2024
Thank you for your review of the Crowne Plaza Knoxville!
Clean, spacious room, I had a great view from the 10th floor.
Staff was very helpful and courteous. Considering I checked in on Christmas Eve and out on Christmas Day and they were working I thought it was awfully nice.
Christopher
Stayed 1 night in Dec 2023
Response from hotel staff on 27 Dec 2023
Thank you for your feedback of the Crowne Plaza Knoxville. We're glad we could accomodate you and wish you a very Merry Christmas!
Great customer service, I really enjoyed the gym and the location was walking distance to everything I needed.
Tamara
Stayed 1 night in Dec 2023
Response from hotel staff on 22 Dec 2023
Dear Tamara,Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so excited to hear about your wonderful experience and we hope to have the opportunity to welcome you back soon.Safe travels!
10/10 Excellent
Patrick
22 Dec 2023
Patrick
Stayed 1 night in Dec 2023
Response from hotel staff on 27 Dec 2023
Thank you for your feedback of the Crowne Plaza Knoxville!
10/10 Excellent
Jonathon
20 Dec 2023
Liked: Amenities
Jonathon
Stayed 1 night in Dec 2023
Response from hotel staff on 22 Dec 2023
Thank you for your feedback of the Crowne Plaza Knoxville!
Maybe because of a Xmas party. Loud drunken people roaming the halls. Also signage for exercise room & pool hard to locate. Once we found it facility excellent. Staff lovely but we had the impression hotel is understaffed.
Margaret
Stayed 1 night in Dec 2023
Response from hotel staff on 12 Dec 2023
Thank you for your feedback of the Crowne Plaza Knoxville. We appreciate your comments and will make note when evaluating our services and facilities. We hope to welcome you again soon. Safe travels!
Overall it was a great stay! The parking situation isn't the best but it works. The spots are small and there arent a ton of parking options on the same level as the lobby. Trying to get a large car/truck down to the lower level parking is a very tight squeeze and signage isn't great/clear that there is additional parking available on a lower level or how to get from that parking lot back to the upper level/lobby. The walls between rooms were pretty thin, we could hear way more than we cared to from our neighbors.
Charise
Stayed 1 night in Dec 2023
Response from hotel staff on 8 Dec 2023
Thank you for your detailed review of the Crowne Plaza Knoxville. We're pleased that you enjoyed your overall stay and we appreciate you letting us know your thoughts. We hope to have the opportunity to welcome you again soon. Safe travels!
2/10 Terrible
William
Travelled with partner
5 Dec 2023
Disliked: Staff & service
Average older rooms. Poor quality food. Was woken at 8am by hotel staff having a conversation outside our door for 15 minutes. 15 minutes later maintenance was banging in the room behind our headboard. Do not disturb sign was hanging on our door.
William
Stayed 2 nights in Dec 2023
Response from hotel staff on 6 Dec 2023
Dear William,Thank you for your recent review. We apologize for your experience and will make note of your comments to ensure that does not happen again in the future. We hope to have the opportunity to welcome you back. Safe travels,
The beds were comfortable and the shower was a nice size. The breakfast was worse than a Motel 6 and restaurant food was extremely bland and had poor selection
Tim
Stayed 2 nights in Nov 2023
Response from hotel staff on 6 Dec 2023
Dear Tim,Thank you for your recent feedback, we're sorry to hear about your breakfast experience with us and we'll be sure to make note of you comments. We appreciate you letting us know and we hope to have the opportunity to welcome you again soon. Safe travels!