3 outdoor pools, pool umbrellas, pool loungers

Reviews of TUI BLUE The Passage Samui Private Pool Villas & Beach Resort

4 out of 5
TUI BLUE The Passage Samui Private Pool Villas & Beach Resort
57/6-7 Moo 5 Angthong, Koh Samui, Surat Thani

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 195 reviews" "
Rating 8 - Good. 66 out of 195 reviews" "
Rating 6 - Okay. 26 out of 195 reviews" "
Rating 4 - Poor. 6 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and secluded area/beach.
Stayed 4 nights in Mar 2024

6/10 Okay

Sabina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is located in a beautiful off the beaten track location and not walkable to any attractions. The hotel grounds look beautiful and the landscaping and facilities look great! But don't be fooled: What may look shiny is not! We booked the pool villa but were informed only days before the start of our day that this room type is not available. We were offered a hotel credit for difference the downgrade to the pool access villa. Upon check in and complaining, we were offered a lower rate instead of the hotel credit. The air conditioning in our room never worked appropriately. At first check in it was freezing cold in the room (think Antarctica) and when we tried to adjust it when we went to bed, it gave out at night and the temperature climbed to nearly 30C/85F by the time we came back from breakfast in the morning. We asked the staff to fix the AC which they did, but the same thing happened then next night. At that time, we asked to switch the room. Again, the AC did work and was extremely cold in the new room, but even though we never touched it, it gave out during the night. They fixed it again in the morning and the same thing happened during the last night. - The restaurant is equally bad. We only at there once for dinner and the food was stale and of very low quality. Half of the menu is not available. It's a shame because the grounds are gorgeous and the staff is extremely sweet and bending over backwards to fix issues. Would never stay again!
Response from Management Team on 3 Mar 2024
Dear Sabina Pfister,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay, and we appreciate your honest review.We're truly sorry for the inconvenience with the room type and the subsequent issues with the air conditioning. It's disappointing to hear about the inconsistency and discomfort you experienced. Your concerns have been shared with our maintenance team to ensure that such issues are thoroughly addressed and prevented in the future.We also regret that your dining experience did not meet your expectations. We are committed to providing high-quality meals, and your feedback about the food quality and availability is duly noted. We will work on improving this aspect of our service.We appreciate your acknowledgment of our beautiful grounds and the efforts of our dedicated staff. We understand the importance of a seamless and enjoyable stay, and we apologize for falling short of your expectations. Your comments are valuable to us, and we will use them to make necessary improvements.We hope you will consider giving us another chance in the future, as we are committed to learning from this experience and ensuring a better stay for our guests. If you have any further details or concerns you'd like to share, please feel free to contact us directly. Thank you for your understanding.Warm Regards,

10/10 Excellent

Justyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff turn this amazing oceanside resort into something special. The restaurant on site is incredibly delicious. It's not a super walkable area but it is walkable. 11/10 recommend!
Stayed 3 nights in Jan 2024
Response from Management Team. on 3 Mar 2024
Dear Morgan Stockham,Thank you for your fantastic review! We're thrilled to hear that our staff's friendliness and helpfulness enhanced your experience at our oceanside resort. We take pride in providing exceptional service to make your stay special.It's great to know that you enjoyed the delicious offerings at our on-site restaurant. We strive to provide a memorable culinary experience for our guests.We can't wait to welcome you back for another incredible stay. If there's anything specific you'd like to share or suggest for improvement, we're always open to feedback.Warm Regards,

10/10 Excellent

Ofir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite place , close to cool restaurant
Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Stayed 7 nights in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and airy. Hotel was immaculate. Food was good and lots of choices. The staff friendly and helpful. If you want to go out, you will need to get a taxi for 5 minutes.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities. Lovely staff. Restaurant very good, nice range of options. Drinks on the beach at sunset- a must. You need a cab to get to other bars , restaurants etc. Very peaceful. Highly recommended.
Stayed 3 nights in Sep 2023

10/10 Excellent

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities
Koh samui pool villa resort The resort's location is fantastic, as it is situated in a peaceful and quiet area of Koh Samui that allowed me to truly unwind and escape the hustle and bustle of city life. The beautiful beach was just a short walk away, and the stunning views of the sea made for a truly serene experience. I would highly recommend it to anyone looking for a luxury escape on Koh Samui.
Stayed 1 night in Sep 2023

10/10 Excellent

Shital

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa at The Passage Samui Resort was beautifully appointed with modern amenities and luxurious furnishings and the private pool was the perfect place to relax. Every aspect of my stay was carefully thought out and executed to perfection.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

2/10 Terrible

Vernon

Stayed 4 nights in Jul 2023
Response from Manager on 28 Jul 2023
Dear Vernon,We are concerned with your 2 star review and truly disappointed for any inconvenience you may have faced. We would appreciate it if you could provide us with any suggestions for improvement.We hope to have the opportunity to welcome you again in the future.Kind regards,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our beachfront pool villa was fantastic. Beautiful, private, romantic. Like having our own private beach. Our gate went straight to the beach. Perfect for morning beach combing before morning cooked breakfast. All the meals were excellent. After a morning of sightseeing, we headed back to our pool for a dip, a cold beer and some hammock time. Beach was wonderful for after dinner moonlight walks as well. Staff were all friendly and responsive, everything was beautiful and well maintained. Our time here was magical. Will definitely stay again.
Stayed 4 nights in Jun 2023

10/10 Excellent

Thanumas

Stayed 2 nights in Mar 2023
Response from Manager on 28 Jul 2023
Dear Thanumas,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!". I hope your next stay and just around the corner.Regards

10/10 Excellent

Thanumas

Stayed 1 night in Feb 2023

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We absolutely loved our villa on the beach with a private pool. The staff in reception was not very helpful and sometimes we had a hard time understanding each other due to language barrier. House cleaning comes every other day, but they were supposed to bring new towels, coffee, water daily. Some days we didn't get new towels or coffee and had to ask for them. The restaurant was so so and the service was so slow. The location was nice because it was private and secluded, but it made it hard if you wanted to go out to eat, 711 or atm as the taxi's are not cheap.
Stayed 8 nights in Feb 2023
Response from Manager on 24 Mar 2023
Dear valued guest,Thank you for taking the time to provide us with feedback regarding your stay at our resort. We are delighted to hear that you enjoyed your villa on the beach and your private pool. However, we are disappointed to hear that your experience with our staff and service did not meet your expectations. We will certainly take steps to improve communication between our staff and guests, and we will make sure that all of our guests receive the necessary amenities daily. We are disappointed to hear that you did not fully enjoy your dining experience at our restaurant. We appreciate your feedback, and we will certainly take steps to improve the quality of our food and service.We would like to clarify that our property is in a peaceful and secluded location, which is perfect for guests who are looking for a serene escape from the hustle and bustle of daily life. While taxis may be more expensive than other transportation options, we are happy to assist our guests with arranging transportation to local amenities.We hope to have the opportunity to welcome you back to our resort and exceed your expectations.Best regards,

10/10 Excellent

Sukvinder

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely property But shops are far away
Stayed 1 night in Jan 2023
Response from Manager on 28 Jul 2023
Dear Sukvinder,Thank you for the 5/5 rating!That's what we like to see! We can't wait to share another fantastic experience with you soon.Warm regards

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Away from the hustle, bustle of the busier Samui town centres this is a Haven for those looking for somewhere quiet to stay. Na Thon is only 5 minutes away if you're looking for a bit more action so The Passage is by no means isolated. Despite the devastation of Covid to patronage and considering our family was amongst only two other guests at the facility, the staff bent over backwards to compensate for reduced services. We offer our hearty thanks and great appreciation to all the staff, in particular Pui and Fongbeer x
Stayed 7 nights in Jun 2022

10/10 Excellent

FIRAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful night
Stayed 1 night in May 2022
Response from Manager on 28 Jul 2023
Dear Firas,We are glad that you chose us for your stay and leave us a perfect rating. We look forward to your next visit soon.Regards,

8/10 Good

Apirum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grrat sunset so far.
It was very quiet during our stay. But the room was nice and garden around the place are lovely. Swimming pool is nice and long enough to have a good swim for exercise by the sea. Breakfast by the beach is lovely. Breakfast was good. We got a very beautiful sunset photos on our last day, the best so far for this trip.
Stayed 2 nights in Dec 2020
Response from Aye on 28 Dec 2020
Dear K. Apirum Janhom, Many thanks for your time to post us a review. We are really appreciate that you enjoyed your stay with us, lovely place, Long swimming pool, Breakfast and sunset. Hope to see you again on your next holiday. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great service and beautiful grounds. Very clean and comfortable room. We had a great stay!
Stayed 2 nights in Jan 2020
Response from The Passage Samui Team on 21 Feb 2020
Thank you for choosing stay with us. We are looking forward to see you again.

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel with great pools
Nice quiet hotel, with a small strip of private beach facing the beautiful sunset. The bar area is only open until 10pm which is not ideal if jet lagged and needing a late tipple before going to bed, however there is a small shop next door. The pools are very clean and plentiful. Breakfast has a large variation of options to suit all dietary requirements.
Stayed 3 nights in Dec 2019
Response from The Passage Samui Team on 21 Feb 2020
Thank you for choosing stay with us. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from The Passage Samui Team on 21 Feb 2020
Thank you for choosing stay with us. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing time at The Passage for our honeymoon! The staff were outstanding - so friendly, helpful and accomodating. The facilities were great - 3 lovely big pools, one of which we pretty much had to ourselves! The food they serve at the restaurant is amazing! And the beach that the hotel backs onto is gorgeous and has lovely little hammocks for relaxing in. The sea is beautiful and blue. The hotel offers a free bus service to several popular places, and also helps you book day trips to other islands. Couldn't recommend it enough!
Stayed 9 nights in Apr 2019
Response from JOOB on 22 Aug 2019
Thank you very much for choosing our hotel, and for taking the time to write a review. It was very nice to know that you had a great time to stay at our resort.Thank you for your lovely comments about the good caring service from our team and all services made you stay relaxation. We certainly hope to have the chance to welcome you back in the future. Best Regards, The Passage Management team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2019
Response from Busaba on 23 Aug 2019
Thank you for rating us with good score. We hope you had a great time staying with us. See you next holiday. Best Regards, The Passage Management team.

8/10 Good

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Busaba on 23 Aug 2019
Thank you for rating us with good score. We hope you had a great time staying with us. See you next holiday. Best Regards, The Passage Management team.

10/10 Excellent

Toni, Wollongong, NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place if you want to have a chilled out holiday without the craziness of people hassling you on the beach or the streets. The staff are amazing and go above and beyond expectations. There are three pools and the ocean right in front. The free shuttle bus goes to to main places but will drop you off at a couple of other places on the way through. Breakfast was good - love the omelete's freshly made for you. Will stay again Toni
Stayed 2 nights in Oct 2018
Response from JOOB on 22 Aug 2019
Thank you very much for choosing our hotel, and for taking the time to write a review. It was very nice to know that you had a great time to stay at our resort.Thank you for your lovely comments about the good caring service from our teamm .I am really glad that you liked our swimming pool , Omelete and breakfast. We certainly hope to have the chance to welcome you back in the future. Best Regards, The Passage Management team.

8/10 Good

Patrick, Chicago, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Likes: extremely nice and accommodating staff, the entire property is well kept and the rooms are awesome. Dislikes: the in-room menu is too limited, some of the staff could not speak English and only one key per room.
Stayed 3 nights in Aug 2018
Response from Natthaphat on 22 Aug 2019
We are so glad to hear that you enjoyed accommodations and good caring from our staff. Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your comments regarding the room service menu and English Skill . Please rest assured we have addressed this with the team to ensure we improve on this. See you next holiday. Best Regards, The Passage management team.

10/10 Excellent

Cherie, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our time at The Passage. A lovely private villa and yummy breakfast. A bit far from happening spots but there's a hotel shuttle available and easy in lobby car rental.
Stayed 3 nights in Aug 2018
Response from Busaba on 23 Aug 2019
Thank you very much for choosing our hotel, and for taking the time to write a review. It was very nice to know that you had a great time to stay at our resort.Thank you for your lovely comments about the breakfast and shuttle bus service from the hotel . We certainly hope to have the chance to welcome you back in the future. Best Regards, The Passage Management team.

4/10 Poor

Edith, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Who gave this resort 5 stars? A mere 3 stars, this neglected hotel badly needs a competent management and investment. We stayed there from August 3rd till August 12th and this is what we got: our sink in room 301 only offered cold water, the shower was either boiling or cold, towels had holes, we got for the whole 8 days the same tiny shampoo bottle being refilled every other day and the cleaning ladies do not have new bottles in their carts. Breakfast is basic, there is only instant coffee available in your room during the day, there is no cozy corner or comfortable armchair to relax outside your bedroom when it rains. Chairs everywhere are discolored, scratched and have holes, the plastic windshields at the restaurant are dirty and broken in many places. At the restaurant, they only understand your order if you point what you want on the menu and more than often they bring you the wrong dish or the wrong recipe. The only free shuttle bus into town is at 1.30 or 4pm, the last return bus is at 5pm, that is when you least need it. The resort is 30 minutes away from the nearest town and the taxi from the hotel will cost you 800 to 1,000 baht one way. The same unique CD is played on loop, the beach loungers are in plastic with old mattresses. Service is kind but slow and forgetful. The hotel cleans a stretch of about 100 meters of beach, the rest is littered so walks can only be short on the beach. You can however walk far into the sea. To crown it all, a bunch of stray dogs ar
Stayed 9 nights in Aug 2018
Response from Natthaphat on 24 Aug 2019
Thank you for taking the time to share your feedback regarding your recent stay at the Passage.It was disappointing to learn that we failed to meet your expectations of the hotel during your stay. Your comment regarding the amenities in the room has been noted and I assure that this will be addressed to our housekeeping team in order for them to review this for possible improvement. Please note that the it doesn't have the hot water in the washing basin is our standard facility. We are sorry if our front desk team did not inform you on arrival. We would like to take this opportunity to thank you also for the points of improvement you have shared with us. We are sorry to learn that not all was up to the standard for which we are known for and that we have failed to meet your expectations. Your feedback has been shared with the team and we are working on improving the situation. Thank you again for staying with us and hope to look forward to welcoming you back again during your next visit to Samui.

6/10 Okay

Rob, San Diego Ca.

Liked: Cleanliness, staff & service
This hotel was beautiful and on the beach but you could not go in the water because of the rocks and rough surf. Also there is absolutely nothing to do. There are no stores, restaurants or bars anywhere near . There is a shuttle available that goes into town one time a day about an hour each way. If you want to relax and do nothing all day and see nothing this is the place for you.
Stayed 4 nights in Jun 2018
Response from Natthaphat on 24 Aug 2019
Thank you for taking the time to share your feedback regarding your recent stay at the Passage.It was disappointing to learn that we failed to meet your expectations of the hotel during your stay for the reason of the activities in the resort. We do provide complimentary free transfer to town center 5 times daily currently.Thank you one more time for your comment and concern. Best Regards, The Passage Management team

10/10 Excellent

willikent, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discreet venue close enough to high activity areas (free air conditioned transport daily) yet exclusive beachfront with 3 excellent pools, superb breakfasts and Thai/Western food in restaurant looking through palms to sea. Very comfortable accommodation and attentive staff..recommmended for getaway holiday.
Stayed 1 night in Jun 2018
Response from Busaba on 23 Aug 2019
Thanks for rating us with excellent score. We are glad that you had lovely comments about the good caring services from our staff, breakfast and food. Our dedicated staff are pleased to learn of your high praise and will provide them with great encouragement to keep doing what they are doing.Thank you once again for your kind review. Best Regards, The Passage Management Team.

6/10 Okay

Missy/Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but isolated, staff over all are pleasant enough but manager should address the wife as well, not just their partner.Quality of breakfast could be improved as very limited choices.Booked the resort for 7nights but left but after the 4th night did not feel at all comfortable staying there.
Stayed 7 nights in May 2018
Response from Natthaphat on 26 Aug 2019
Thank you for taking the time to write the review and for sharing your experience, I am sorry to hear that your experience wasn't as memorable as it should be. We love to hear your feedback regarding the limitied choices of the breakfast and we are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Passage and we hope to welcome you again next time. Best Regards, The Passage Management team.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ..but no soul....
Very nice property..however..not a warm atmosphere..staff have a big language barrier..also pool side music too loud ,and american rap is maybe not suitable for the surrounding of quietness the place inspires..nearby dining options are very limited.. Beach is cleaned at least twice a day..wich is very good..breakfast is good..
Response from Busaba on 23 Aug 2019
Thank you very much for choosing our hotel, and for taking the time to write a review.Thank you for your lovely comments about the good caring service from us and breakfast. Also we are pleased to read your comment regarding language skill and poolside music too loud. Please rest assured we have addressed this with the team to ensure we improve on this. We certainly hope to have the chance to welcome you back in the future. Best Regards, The Passage Management team.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, but has things to improve
Deluxe rooms doesn’t have 5* view and location, so better book garden or pool villa, decent breakfast, but staff at the restaurant not well trained and not very polite. Spa prices too high, quiet place, nothing to do around.
Response from Natthaphat on 24 Aug 2019
Thank you for taking the time to write the review and for sharing your experience,I am sorry to hear that your experience wasn't as memorable as it should be. I am happy to know that you have reccommened our Garden villa and Pool front villa. I hope that if you come back so we can change your experience, and serve you the warm service. Best Regards, The Passage Managemnet team.

6/10 Okay

Helen

Liked: Cleanliness, staff & service, room comfort
Little dissappointed
The actual resort was really lovely. Very quiet but also very isolated. The resort did have a few shuttle services to Chewang and Nathion. Couldn't fault the staff they all were extremely lovely and efficient always had a smile. We were very disappointed in . It was very rocky couldn't really swim in the sea. Our biggest dissappointment was the breakfast. It was very very average actually below average. We were friendly with a few other guests and they all said the same. They really need to improve the variety of food they have. It was all very basic.
Response from Natthaphat on 24 Aug 2019
Thank you for providing us your feedback and I am glad that you were happy with the services of our lovely team.I am so sorry you were disappointed with our beach we do have currently unfortunately very low tides due to the season which makes it difficult for us to control and you can see the effect along the bays. Please note that you comment concern to the breakfast has been passed to our Management for further improvement. Thank you once again for your feedback and I do hope you would consider a return stay. Best Regards, The Passage Management Management team

10/10 Excellent

Rachael, Newcastle Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, facilities and staff. It is nicely out of the hustle and bustle of some of the busier areas of Koh Samui so it was perfect for us to relax and get away from it all. Hotel is right on the beach and the pools are brilliant. The food and friendliness of the staff was second to none and I would highly recommend it to anyone.
Stayed 8 nights in Jan 2018
Response from Ning on 8 Feb 2018
Dear Rachael, Greeting from the Passage Samui Villas & Resort! Thank you very much for spending your precious time with us and your valued comments has been spread out to all staff for encouraging :-) We are looking forward to welcome you again and again! Kind regards, Ning

10/10 Excellent

peggy, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Quiet Resort with Sunset View
We stayed in The Passage Samui Villa and Resorts for 3 nights before shifting to Manathai Resort with my hubby and my 2 kids. We arrived early in the morning and the two bedroom villa with plunge pool was already available to welcome us. The hotel was lovely and the kids enjoyed the plunge pool. Our villa - room 101 is a highly recommended villa as it is one of the two villas in the resort with two bedroom and plunge pool. Further to that, it is the only villa that fronting the garden and beach with sunset view, and it is just next to the restaurant. We used to sit at our garden to wait for the sunset with ours kids playing in our private pool. Breakfast was great with varieties of spread. The restaurants staffs are friendly. For those who prefers quiet, relaxing place - I will recommend The Passage. Some of the items that need to improve: 1) check in experience was on average mark only as compare to other 5 star check in that provide more personalise treatment. Manathai do provide a water blessing treatment which is better than The Passage. 2) No evening turn down service - I need to call the housekeeping every evening to top up the oil burner to keep the room refresh and to empty the bin.
Stayed 3 nights in Dec 2017
Response from Ning on 26 Dec 2017
Dear Peggy, Greeting from the Passage Samui Villas & Resort! thank you very much for staying with us. We appreciate your valuable feedback which will definitely prove in the future. Hopefully we can welcome you and family again and again. Kind regards, Ning

8/10 Good

Mohammad, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but very far from city center
The manijar So good Cuz she help me to change my room Cuz have small animals 😅🙃
Stayed 6 nights in Aug 2017
Response from Ning on 26 Aug 2017
Dear Mohammad, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Passages
The staff provided excellent, friendly service. Meals at the restaurant, including the buffet breakfast, were excellent as well. Our room was clean, everything worked properly. We had a room with a provate plunge pool - it was heavenly to have a private pool for hanging out in. Other rooms have exclusive use of two infinity pools, and the rest share the main pool near the beach. The only drawback is that it's in a fairly remote area, so the restaurants within walking distance are limited, but there are free shuttles during the day to Nathon and Cheweng. I would definitely recommmend staying here.
Stayed 6 nights in Aug 2017
Dear Michael, Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you again and again. Kind regards, Ning

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience. Staffs were very helpful. Would visit again.
Stayed 6 nights in Jun 2017
Response from Ning on 26 Aug 2017
Dear Anonymous, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brooke

Liked: Cleanliness, property conditions & facilities, room comfort
As beautiful as the pictures.
The view was beautiful. You can use a kayak for free. The location is a bit remote but we rented a car so it wasn't a problem. Breakfast was basic but enough to meet our needs. Biggest problem was when we got to the room it was very hot and took quite a while for the AC to cool us down.

8/10 Good

Don, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This is a really nice hotel and well worth a visit. A little out the way but you do have other food options nearby. Not an ideal beach facility but the pools are really good. I would advise a pool entrance villa you will have a pool mainly to your selves! Pricey drinks and that was the only downer. £8.30 for a baccardi and coke! really????? The manager named Just was a really nice man and so very helpful so a big thank you to him

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service in Thailand so far
Me and my girlfriend stayed here for two nights and were very impressed with this cosy resort. The staff always greet us with a smile and were friendly with us and all the other guests. We stayed in a villa with a small garden and felt in touch with nature listening to the birds each morning. This is a beautifully well kept Resort hotel and we would happily stay again. The hotel is isolated with its own beach so we made use of the excellent free shuttle service to Chaweng beach and shopping centres.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, quite get away.
Beautiful, relaxing facilities. The staff was wonderful - professional, polite and friendly. It's a bit far from most of the exciting areas on Koh Samui, but they have a shuttle van that will take you to NaThon Pier or Chaweng beach in the morning and pick you up in the afternoon. Concierge was great for helping plan a last day tour. We definitely recommend a villa with the private plunge pool.

10/10 Excellent

mandy, cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning
Carefully designed hotel in very quiet peaceful location. Food excellent and staff extremely helpful and friendly.

8/10 Good

Lev, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Hotel is at a perfect location, very secluded, great view, nice design and not big in size so, not crowded with many guests around. Nature around is amazing. It is possible to rest calmly and enjoy privacy. Rooms are very clean, renovated and reasonable in size. Almost everything at room are good quality. The sea is not the best in Samui to swim. It is shallow and not crystal clear.

8/10 Good

Mr lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for family vacation
Great.