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Reviews of The Astor Kolkata

3.5 out of 5
The Astor Kolkata
15, Shakespeare Sarani, Kolkata, West Bengal

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bally

Stayed 2 nights in Feb 2024
Response from Tripti Sharma on 23 Mar 2024
Dear Guest,Greetings from the Sweetest part of Bengal!It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. Personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are really fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.Warm Regards,Amit KobatGeneral Managergm@astorkolkata.com

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally good. Lovely Heritage hotel. Nice rooms. Short ride from Park Street and the tourist attractions but nothing that great near the hotel. Staff were generally pleasant. Main issue was hygiene. Whilst the hotel appeared clean, I saw a mouse in the restaurant one evening and a member of staff putting a used plate back in the cupboard without washing.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 16 Jan 2024
Dear Guest,Greetings from the Sweetest part of Bengal!It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. Personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are really fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.Warm Regards,Amit KobatGeneral Managergm@astorkolkata.com

2/10 Terrible

Neeraj

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 13 Jan 2024
Dear Guest,Greetings from the Sweetest part of Bengal!Thank you very much for taking out your valuable time and sharing your feedback with us.Please accept my sincere apologies for all the short comings which lead to a poor experience. I have taken it up with my core team and have put in corrective measures to ensure that such mistakes do not happen again. It's our endeavour to meet and exceed our guest's expectations. I am sorry for not being able to deliver the same this time. It's my earnest request to consider this as one of the odd incident and let it not mar your opinion about Astor. I am hopeful that you will give us another opportunity and visit us soon in future.Looking forward to welcoming you back to Astor Kolkata.Warm Regards,Amit KobatGeneral Managergm@astorkolkata.com

6/10 Okay

Kartik

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Short stay
A hotel to be clearly avoided on the weekends. Reached late on Friday night and checked in at @1am. But could not sleep even thereafter - pulsating music from the night club went on till the wee hours of the morning and it is clearly heard in the room! Otherwise service was good - wifi was good and the location is quite convenient
Stayed 1 night in Dec 2023
Response from Front Office Manager on 13 Jan 2024
Dear Guest,Greetings from the Sweetest part of Bengal!Thank you very much for taking out your valuable time and sharing your feedback with us.Please accept my sincere apologies for all the short comings which lead to a poor experience. I have taken it up with my core team and have put in corrective measures to ensure that such mistakes do not happen again. It's our endeavour to meet and exceed our guest's expectations. I am sorry for not being able to deliver the same this time. It's my earnest request to consider this as one of the odd incident and let it not mar your opinion about Astor. I am hopeful that you will give us another opportunity and visit us soon in future.Looking forward to welcoming you back to Astor Kolkata.Warm Regards,Amit KobatGeneral Managergm@astorkolkata.com

10/10 Excellent

tirumala charandas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 7 Nov 2023
Dear Guest,Greetings from the Sweetest part of Bengal!It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. Personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are really fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.Warm Regards,Amit KobatGeneral Managergm@astorkolkata.com

10/10 Excellent

NAC, Dhaka, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tip top
Stayed there for couple of nights..good location, easy taxi, awesome room comfort. Breakfast is reasonable but can be better. Worth every rupee spent.

6/10 Okay

sanjeev

Disliked: Cleanliness, room comfort

10/10 Excellent

Evetina, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astor is a great place
Nice central location, clean, friendly staff , delicious food in the restaurant.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel, highly recommendable. bad wifi
We were two friends staying at the Astor for a weekend getaway in Kolkata. Hotel Astor was very nice, clean and the beds were super comfy. Really liked the feel of the hotel and the staff were nice and friendly. The only downside was that we had big problems with the Wi-Fi, that kept disconnecting. Sadly the staff did not seem to eager to help us solve it, or could not as the code system they had put in place was very complicated. Also, there could only be one person connected at a time from each room, which is just not good enough. Breakfast was ok, but nothing spectacular.

10/10 Excellent

Soma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to everthing
With very attentive and helpful staff. The restaurant serves excellent kebabs. There are tons of eateries close to the hotel as well. The hotel does not have a pool, the only drawback. Overall an excellent place to stay.

10/10 Excellent

Diksha, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Heritage Hotel in the Heart of the Cityl!!
Located right in the heart of the city - Park Street, The Astor is an old Heritage Property which has been converted into a Beautiful hotel. Got an early check in into the Hotel without any hassles. The Front Staff Personnel - all of them were extremely helpful in almost everything from advising how and where to go. Breakfast was good too - just wish they has some more options for Vegetarians like me!! Plan to recommend it to anybody who wishes to stay in Kolkata including myself:) Overall a Fabulous Stay and I would rate it a 4.5 on 5!!!

6/10 Okay

Abhishek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

10/10 Excellent

fay, Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and cleanliness in Kolkata
Lovely room, great breakfast included in price, helpful staff, wi fi free, good position. Only small issue no common lounge.