Standard Double or Twin Room

Reviews of Leone Aparthotel

3.5 out of 5
Leone Aparthotel
Ul. Wrzesinska 9, Kraków, Lesser Poland

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 689 reviews" "
Rating 8 - Good. 337 out of 689 reviews" "
Rating 6 - Okay. 93 out of 689 reviews" "
Rating 4 - Poor. 23 out of 689 reviews" "
Rating 2 - Terrible. 5 out of 689 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Jevgeni

Disliked: Staff & service, property conditions & facilities
Super noicy. Staff at check-in desk don't seem to bother to be quite at night. Couldn't sleep even with earplugs as every 15 minutes someone passes the desk and they exchange a loud conversation with stuff. Im talking about night time.
Stayed 2 nights in Dec 2023

4/10 Poor

Marc

Liked: Cleanliness, staff & service
Cheap with great staff.
Very tored looking room. Dated. Poor wifi. Tv only in Polish. Uncomfortable bed. 1 pillow each. Hairdryer didnt work. Fridge didnt work
Stayed 1 night in Sep 2022
Response from Larysa Rybiantseva | Front Office Manager on 5 Oct 2022
Dear Marc, thank you for choosing us for your stay in Kraków and your review. It is nice to hear you rated our staff so high. We would like to apologize for all inconveniences regarding your room. We will take into consideration what you wrote and improve a standard of this room. Best regards,

4/10 Poor

Cezary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy at all.
Dirty hotel, needs refreshing and painting. H&S is non existent, to many extension leads, cables on staircase. Over 5 days our room has not been clean at all, towels not changed. I was asked to pay on arrival, usually I pay at the end. Overal 2 out of 10.
Stayed 5 nights in Aug 2022
Response from Larysa Rybiantseva | Front Office Manager on 23 Sept 2022
Dear Cesary,thank you for sharing us your opinion about your stay. We are really sorry we did not fulfill your expectations. We understand that paying upfront could be uncomfortable, but according to our policy we always ask our Guests to pay on check in. Cleaning in our property is on request, but it’s free of charge and our reception is open around the clock, so we are always available to receive cleaning requests. We will take into consideration what you wrote about refreshing and painting and improve a standard of our property. We hope that despite all inconveniences you had a good time in Kraków.Best regards,

10/10 Excellent

Maxine, Malta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, breakfast was good and all-in all a value for money! Besides that the hotel is close to a lot of train stops (which in Google Maps it doesn't seem to show). Something which I have to mention is that once I forgot my bag with my wallet in the breakfast area and the reception kindly kept this for me so I really have to thank them! You won't be disappointed.
Stayed 4 nights in Mar 2019

8/10 Good

Alan

Stayed 3 nights in Dec 2019

6/10 Okay

Chelluri

Travelled with family
Disliked: Property conditions & facilities
Ok for
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Parking night be a problem since this property doesn’t have a parking lot. Otherwise nice stay for reasonable money.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes, it's an older properly. Outside looks are deceiving. We had an extremely comfortable stay, the rooms were warm, shower great, staff were welcoming and helpful. Location is fab! It was what we needed just to rest after days of exploring. Would definitely stay here again and recommend.
Stayed 4 nights in Oct 2019

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend
Staff were very pleasant and hospitable. The room was clean and comfortable. The location of the hotel was perfectly placed for walking distance to both the city centre and the Jewish quarter.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel experience
The location was perfect and central to all the places we wanted to visit. It was clean, tidy and had someone at reception 24/7. The staff was very friendly and knowledgable. They even helped us print our boarding passes! The room was large and clean. Would highly recommend and stay there again.
Stayed 2 nights in Nov 2019

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Nice Place
Nice place close to town center. An old quaint place with some modern updates.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay in this hotel which was perfectly located to walk into Old Town and the Jewish Quarter. The staff were friendly and helpful.
Stayed 5 nights in Sep 2019

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I had a lovely weekend in the hotel. Very friendly and helpful staff. One minor detail was the coffee machine a little slow. But did not affect a great stay in a great located hotel.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, in walking distance to Sukiennice, Wawel or even the bus station. Nice and helpful staff, great facilities (air conditioning). Even in the hotel there were many guests, it was very quiet and peaceful. I would say it’s a high standard hotel and worth the price. I would definitely recommend it
Stayed 4 nights in Jul 2019
Response from Anastasiia on 12 Aug 2019
Thank you for your opinion

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an old building with a history. Pleasant staff and comfy, clean rooms. In places needed some TLC but that didn't put us off and we'd stay there again. The only problem was my elderly mother struggled with all the stairs.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located, fine staff, streetside room with open window still led to good night sleep, given the quiet neighborhood. Close to public transport
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Flys around food for the bedface should have food cover over to keep them away
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness and the quite location. The staff where amazing! If there is one negative the street outside is a little run down but don’t be put off it’s in a great location with easy access to Jewish quarter and old town
Stayed 4 nights in May 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently kept large old-style suite type rooms; super comfy bed, spacious room, good bathroom and shower and nice mini bar and tea/coffee facilities. Super friendly / helpful staff.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from Aparthotel Leone on 24 May 2019
Dear Guest, Thank you for your opinion, we are glad that you enjoyed your stay in our hotel. Hope you visit us again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old building that has retained it's charm following it becoming an Aparthotel. If you are looking for shiny and new then stay in a chain hotel. If you are looking for historical character then this is the place for you, it's a beautiful old building with lovely staff who are very helpful. The street it's on may look a bit run down but so what, you're in historical Krakow and it's still cleaner than any street in Manchester!! I would recommend this hotel without question, there are a lot of steps and no lift but that is the only thing I would say needs consideration before booking
Stayed 4 nights in May 2019
Response from Aparthotel Leone on 24 May 2019
Dear Guest, Thank you for taking the time to share your detailed review regarding your recent stay at Aparthotel Leone. We are glad that you admire the historical character of our building and that our staff met your expectations. Hope you visit us again.

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Aparthotel Leone on 24 May 2019
Dear Guest, Thank you for your kind review regarding your recent stay at our hotel. I am happy to see that you spent a great time with us. Hope to see you again.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Public areas tired and in need of refurbishment. Devastated at our allocated room (no 8) which I was not prepared to accept. Second room (no 2) was an improvement but still dark, dismal and basic. Breakfast choice was limited and at times chaotic when there were not enough tables available for guests.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Aparthotel Leone on 24 May 2019
Dear Guest, Thank you for taking the time to share your lovely feedback on your recent stay at Aparthotel Leone. It is fantastic that you enjoyed your time in our hotel.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was in need of some attention , it was tired and tatty. However our room was clean and the bathroom in good condition
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was neat and clean. Its not 5* but the staff are great and extremely helpful. I'd stay there again as its central and easy to walk around and get to wherever you needed to.
Stayed 3 nights in Mar 2019
Response from Aparthotel Leone on 3 Apr 2019
Dear Guest, Thank you for taking the time to leave a review. It is nice to hear kind words about our staff as they try their hardest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019
Response from Aparthotel Leone on 3 Apr 2019
Thank you for the rating.

8/10 Good

Pauline

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019
Response from Aparthotel Leone on 3 Apr 2019
Thank you for the rating.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the authentic and atmospheric hotel. The staff were very friendly and helpful the room was warm and comfortable. The location was so central and handy to go to the main square and the jewish quarter.
Stayed 3 nights in Feb 2019
Response from Aparthotel Leone on 3 Apr 2019
Dear Guest, We appreciate your kind words after staying with us. We strive to make our guests stay comfortable and it is great to see that it is noticed.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2019
Response from Aparthotel Leone on 3 Apr 2019
Thank you for the rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with high ceilings, mini bar & safety deposit. Comfortable bed but large cushions instead of pillows. Room was really hor even without heating on. Staff all very helpful & plenty of food options for breakfast. Sink was a problem as it was so small with a glass shelf above you weren't able to get washed or brush teeth. Easy access to trams, walking distance to the main square & Close to Nice restaurants & bars in the Jewish district. The street outside was littered with dirty nappies however after 2 days these were removed & Street cleaned
Stayed 4 nights in Jan 2019
Response from Aparthotel Leone on 3 Apr 2019
Dear Guest, Thank you so much for your pleasant opinion about the room, breakfast, staff and location. Hope to host you again in Aparthotel Leone.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. Staff was great. They were extremely helpful and friendly. Breakfast was excellent also.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, small but ckean rooms, lovely bathroom and shower, only 10-15 mins walk from the square, dont be put off from the street into the hotel, doesnt look the greatest, but very safe and quiet, i would book here again if the price was right
Stayed 2 nights in Jan 2019
Response from Aparthotel Leone on 4 Apr 2019
Dear Guest, Thank you for taking the time to leave a review about our hotel and the location. Hope to host you again in Aparthotel Leone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Aparthotel Leone on 4 Apr 2019
Thank you for the rating.

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Aparthotel Leone on 4 Apr 2019
Thank you for the rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel . Hotel staff were excellent . Very helpful . Reception couldn’t do enough . Thank you
Stayed 3 nights in Dec 2018
Response from Grzegorz Kościuszko Manager on 2 Jan 2019
Dear Guest, Thank you very much for giving us the highest grading on Expedia.com. We are glad thatyou are satisfied with our location and service Looking forward of welcoming you again, Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay , within 10/15 minute walking distance to the town square, need to walk though for restaurants in the evening which was a little difficult with an older person after a hard day Staff though were lovely and the rooms spacious and clean. Would go back again anytime , the breakfast was good and plentiful , though get there early as not everything seemed to be replenished when it was all gone
Stayed 3 nights in Nov 2018
Response from Grzegorz Kościuszko Manager on 7 Dec 2018
Dear Guest, Thank you for all the positive comments on Expedia.com We are glad to read, that you found our location as convenient. Thank you for all the kind words about the staff. Looking forward of welcoming you again, Yours faithfully,

6/10 Okay

Debra, Leicestershire

Liked: Cleanliness, staff & service
Good 15 minute walk from square. We had a double bed in our room and space very limited. Good job we were out all day! Room cleaned daily and clean towels always left. Bathroom adequate with good powerful shower.
Stayed 4 nights in Nov 2018
Response from Grzegorz Kościuszko Manager on 21 Nov 2018
Dear Mrs Debra, thank you so much for kind words about our location and service. Best regards,

8/10 Good

Paul, England

Liked: Cleanliness, staff & service, room comfort
Close to centre of krakow. Helpful reception staff
Stayed 3 nights in Oct 2018
Response from Grzegorz Kościuszko Manager on 10 Nov 2018
Dear Mr Paul, thank you for kind words about Leone Aparthotel. We appraciate it. Best regards,

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff in a great position
The Hotel was in a great position. The staff were very friendly and accommodating. I asked to move room because ours was a bit small and they moved us immediately with no problem at all. The breakfast was good. Pay a little more for a better room because the economy double was a bit small and the new room was great.
Stayed 4 nights in Oct 2018
Response from Grzegorz Kościuszko Manager on 4 Nov 2018
Dear Robert, thank you for your time to share with us your revew. Thank you for kind words about our Staff, we appreciate it. Best regards

6/10 Okay

Verified traveller

Hotel ok but should have a lift
Hotel ok clean but no lift and could be updated breakfast good but very basic
Stayed 3 nights in Oct 2018
Response from Grzegorz Kościuszko Manager on 27 Oct 2018
Dear Guests, thank you for your feedback and for choosing our Aparthotel. We are glad that you liked our rooms and hotel's location. Following your suggestion, we will improve and diversify hotel breakfast. Best regards,

8/10 Good

Beate, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Grzegorz Kościuszko Manager on 27 Oct 2018
Dear Beate, thank you for your feedback. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small friendly hotel in good location
Walking distance to main square, castle and Jewish quarter. Good restaurants nearby. Very helpful, friendly staff. Good buffet breakfast with cooked bacon/eggs/omelettes available to order.
Stayed 4 nights in Sep 2018
Response from Grzegorz Kościuszko Manager on 27 Oct 2018
Dear Guests, Thank you for rating us so well. We appreciate your positive feedback about our Aparthotel. Best regards

8/10 Good

Jo, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close for sight seeing
Staff all very friendly. Located within walking distance to all the squares for sight seeing
Stayed 4 nights in Sep 2018
Response from Grzegorz Kościuszko Manager on 27 Oct 2018
Dear Jo, It is very nice to read that you enjoyed your stay at Leone Aparthotel. Thank you so much for your review. We hope to see you back at Leone in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Location = Perfect Staff = Perfect Rooms = Perfect Cleanliness = Perfect Value for Money = Perfect No lift but helpful staff carried suitcases to room with a smile. Well recommended
Stayed 6 nights in Sep 2018
Response from Grzegorz Kościuszko Manager on 25 Oct 2018
Thank you very much for all this positive comments, and for the highest grading on Expedia.com. Best regards

10/10 Excellent

Lynn&Paul, unitied kingdom

Liked: Cleanliness, staff & service, property conditions & facilities
Near to centre
Very well located, staff so helpful . Only negative it dropped 10 degrees and found the room cold for 1st to nights , asked about putting the heating on but didn't happen. Probably due to the fact the weather was due to improve by Wednesday, in which it did.
Stayed 4 nights in Sep 2018
Response from Grzegorz Kościuszko Manager on 27 Oct 2018
Dear Lynn&Paul, thank you for taking your time to share your experiences with our Aparthotel. I apologize for the inconvenience with temperature in the room. Kind regards,