Front of property

Reviews of Hotel Barchetta Excelsior

4 out of 5
Hotel Barchetta Excelsior
Piazza Cavour 1, Como, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 436 out of 980 reviews" "
Rating 8 - Good. 392 out of 980 reviews" "
Rating 6 - Okay. 97 out of 980 reviews" "
Rating 4 - Poor. 40 out of 980 reviews" "
Rating 2 - Terrible. 15 out of 980 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great location, good staff and very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Ajay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Robert Webber General Manager on 28 Mar 2024
Dear Ajay,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Nerissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel for location, staff, cleanliness. But there is a construction going on in front of the hotel and obstructing the lake. Otherwise its a great hotel
Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on 28 Mar 2024
Dear Nerissa,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location to explore the whole area. Room and hotel were very nice.
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on 18 Mar 2024
Dear Larry,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Jodi, Menomonee Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Very convenient location and beautiful views of the lake. The room was in pristine condition. I would highly recommend.
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on 12 Mar 2024
Dear Jodi,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Mudit Ranjan, Bengaluru

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and up to date property. Excellent folks at the front desk. Our room offered incredible views of lake Como.
Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on 27 Nov 2023
Dear Mudit Ranjan,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to stay, walking distance for the public ferry and other points of interest, good breakfast, will stay here again in the future.
Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on 15 Nov 2023
Dear Melisa,thank you for your lovely review. Delighted to read you had such a great stay with us.We look forward to welcoming you again soon!Sincerely,

10/10 Excellent

dr douglas

Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on 10 Nov 2023
Dear dr douglas,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

10/10 Excellent

Jiin Fong, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Very close to the train station.
Stayed 5 nights in Oct 2023
Response from Robert Webber General Manager on 4 Nov 2023
Dear Jiin Fong,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Mr Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Robert Webber General Manager on 30 Oct 2023
Dear Mr Paul,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

6/10 Okay

Nicola

Travelled with group
Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Oct 2023
Response from Robert Webber General Manager on 30 Oct 2023
Dear Nicola,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The building doesn't have sound proofing. If you're staying in the 1st floor you will hear every single thing even the people preparing breakfast in the morning. The beds are really hard and I wish they have a better quality bed sheets. The location is great, convenient if you like to shop and it is so close to the port to take a ferry to get anywhere in Lake Como.
Stayed 4 nights in Oct 2023
Response from Robert Webber General Manager on 20 Oct 2023
Dear William,We are grateful for your time to leave us a review. We constantly strive to improve the sense of hospitality and comments from our guests are always greatly appreciated.We are delighted to learn that you enjoyed our central location.Whereas we are surprised and concerned to read your comments about the noise from outside. Our windows are completely soundproofed and totally block any external noise. We will check with maintenance if maybe a rubber seal needs taking care of.We sincerely hope to have the chance to welcome you back in the near future.Sincerely,

10/10 Excellent

Rahul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to tons of options for food, shopping, transportation to other places. Staff was excellent and very helpful. The lake view room was awesome.
Stayed 5 nights in Oct 2023
Response from Robert Webber General Manager on 17 Oct 2023
Dear Rahul,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

8/10 Good

caroline

Travelled with partner
Liked: Cleanliness, staff & service
Good property but needs upgrading as very old
Stayed 3 nights in Oct 2023
Response from Robert Webber General Manager on 13 Oct 2023
Dear Caroline,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service staff, they were very helpful and informative.
Stayed 2 nights in Oct 2023
Response from Robert Webber General Manager on 13 Oct 2023
Dear Guest,thank you for your kind review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

8/10 Good

Eliza

Stayed 1 night in Sep 2023
Response from Robert Webber General Manager on 5 Oct 2023
Dear Eliza,Thank you for your positive review. We look forward to welcoming you again soon!Kind regards,

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lake view room had almost no view of lake. Room was noisy, possiby downstairs catering fridges all night long, limited sound insulation meant could also hear neighbour guests using facilities late into night. No facilities at breakfast to get drinkable tea with Luke warm flasks of tepid water.no balcony. Bath produced brown water and shower poor and could not hold temperature. Bathroom fan was very noisy and intrusive. Bed mattress was old and lumpy. Major bus stop right outside with buses every few minutes. BUT all staff were excellent , room air conditioning excellent. Overall not at all what was expected.Way below standard. No hot drink facilities in room.
Stayed 3 nights in Sep 2023
Response from Robert Webber General Manager on 28 Sept 2023
Dear Richard,We are grateful for your time to leave us a review. We constantly strive to improve the sense of hospitality and comments from our guests are always greatly appreciated. Delighted to read that you enjoyed our central location and our excellent staff. We are very sorry to hear about the inconvenience occurred during your stay and we would have gladly offered a room change, had we known sooner. We sincerely hope to have the chance to restore your faith in our hotel and welcome you back in the near future.Kind regards,

8/10 Good

elyse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at the Barchetta before. Good location just not as beautiful as some of the more iconic hotels...more business oriented. Clean and safe and easy access to ferry dock.
Stayed 3 nights in Sep 2023
Response from Robert Webber General Manager on 25 Sept 2023
Dear Elyse,thank you for your kind review. We are pleased to read you enjoyed our central location. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from Robert Webber General Manager on 25 Sept 2023
Dear Thomas,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Manjit, northampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rite on lake , all the rooms has lake view , very easy access towards Menagio area or Bellagio. Lots of options for good shopping, restaurants and boat rides. Highly recommended and I am coming back again .
Stayed 1 night in Sep 2023
Response from Robert Webber General Manager on 19 Sept 2023
Dear Manjit,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

8/10 Good

John, Woburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on Lake Como and in the heart of Historic district.
Stayed 3 nights in Aug 2023
Response from Robert Webber General Manager on 1 Sept 2023
Dear John,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Location is great
This is our second stay at the hotel and it has the best location in Lake Como. We booked the rooms with the balcony so we had a wonderful view of the lake. The hotel rooms are a bit old and lacking in facilities but the staff are friendly and helpful. I would definitely stay here again for the location.
Stayed 1 night in Aug 2023
Response from Robert Webber General Manager on 21 Aug 2023
Dear Guest,thank you for your lovely review. We are pleased to read you had such a great stay with us.We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Evangelos

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Robert Webber General Manager on 18 Aug 2023
Dear Evangelos,thank you for your kind review. Delighted to read you had a great stay with us.Hope to welcome you back in the future.Sincerely,

8/10 Good

Teresa

Stayed 3 nights in Jul 2023
Response from Robert Webber General Manager on 2 Aug 2023
Dear Teresa,thank you for rating your stay with us.Hope to welcome you back in the future.Sincerely,

8/10 Good

Shady

Liked: Cleanliness, property conditions & facilities, room comfort
Fine
Didn’t get the VIP room upgrade as usual , never got it through hotels.com. Hotel location is great. Good view view but small terrace. Abit vintage. Room service close at 10:00 PM!!
Stayed 3 nights in Jul 2023
Response from Robert Webber General Manager on 17 Jul 2023
Dear Shady,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk ladies were spectacular. The breakfast the w sweetest and friendliest. The bartender was so nice too. Great hotel. A bit old and bathroom smelled old, but can’t beat the location
Stayed 2 nights in Jul 2023
Response from Robert Webber General Manager on 11 Jul 2023
Dear William,Thank your for your kind review.It is always a pleasure to receive positive feedback and to know that you enjoyed your stay with us.I am delighted to learn that you appreciated our Staff attitude and our central location. Our Team continuously strives to exceed Guests' expectations and I will be pleased to pass on your positive comments.Hope to welcome you back in the future.Sincerely,

4/10 Poor

Margaret

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Robert Webber General Manager on 23 Jun 2023
Dear Margaret,Thank you for taking the time to leave us a feedback. We are very sorry to read you did not enjoy your stay at our hotel. We sincerely hope to have the chance to restore your faith in our hotel and have you as our guest again in the near future.Kind regards,

10/10 Excellent

ASITHA

Stayed 1 night in Jun 2023
Response from Robert Webber General Manager on 21 Jun 2023
Dear ASITHA,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Look further!
Outdated old hotel with smelly rooms, first room smelled of pesticides, no Wifi connection in rooms! The manager was nice to offer to move us to a different rooms but still: uncomfortable pillows and mattresses, old ACs unit and creepy and loud sounds from all directions. The location was very convenient but definitely would not stay there again! Look further and find something better especially for the high rate they are charging! Como used to be nice but with all these high numbers of tourists, city is going downhill as they are not prepared! Hard to impossible to find taxis, no Ubers! Definitely not the friendliest staff/locals! Try to ask a question or two while trying to book your trip on the ferry and you will know what I mean! We came in for the second time after being in Switzerland and it is day and night. I love Italy overall but they have a huge room for improvement!
Stayed 2 nights in Jun 2023
Response from Robert Webber General Manager on 15 Jun 2023
Dear Guest,Thank you for posting a review and for highlighting our excellent location and the friendly service. We greatly appreciate the special mention for Susanna, our Front Office Manager.We are disappointed to read that your overall impression was not up to your expectation. We are surprised and concerned to read your comments. Clearly this is well below our usual standard of service and attention and will use your comments to ensure a much more consistent approach for the future.We are sorry to know that you did not fully enjoy your vacation in Como and we hope to have the opportunity to welcome you back again in the future and ensure a flawless stay!Kindest regards,

8/10 Good

Marita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 3 nights in May 2023
Response from Robert Webber General Manager on 12 Jun 2023
Dear Marita,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant customer service
Stayed 1 night in Jun 2023
Response from Robert Webber General Manager on 5 Jun 2023
Dear Daniela,Thank your for your lovely review.It is always a pleasure to receive positive feedback and to know that you enjoyed your stay and our Staff attitude. Our Team continuously strives to exceed Guests' expectations and I will be pleased to pass on your positive comments.Hope to welcome you back in the future.Sincerely,

8/10 Good

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a perfect view when boardwalk completed. Loved the balcony and access to ferries
Stayed 4 nights in May 2023
Response from Robert Webber General Manager on 8 Jun 2023
Dear Janelle,Thank your for your kind review.It is always a pleasure to receive positive feedback and to know that you had a great stay with us.I am delighted to learn that you enjoyed our central location and our view over the lake.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Robert Webber General Manager on 9 May 2023
Dear Michael,Thanks for choosing our hotel for your stay on Lake Como.We hope to welcoming you again soon!Sincerely,

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2023
Response from Robert Webber General Manager on 6 May 2023
Dear Michelle,Thanks for your positive review. We look forward to welcoming you again soon!Kind regards,

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very well located.
Very well located hotel in Como. Very short walk to ferry to get to Varenna, Bellagio and other cities along Lake Como. Lots of restaurants nearby. Room was a good size as was the bathroom and both were clean. Breakfast was good with many options. Hotel staff were very helpful and accommodating. Would stay there again. One note: Como is about a 1 to 3 hour ferry ride (depending on number of stops) from Varenna and Bellagio.
Stayed 2 nights in Apr 2023
Response from Robert Webber General Manager on 3 May 2023
Dear Dorothy,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located with balconies overlooking the square and the lake. Views are specter. Service and food were both good and their sister hotel “Palace Hotel” is just a block away with reciprocal services such as gym access. This property is also easily walkable from the train station.
Stayed 3 nights in Apr 2023
Response from Robert Webber General Manager on 3 May 2023
Dear Michele,Thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

James, Plano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a good location.
Response from Robert Webber General Manager on 2 May 2023
Dear James,Thank you for your positive review.It is always a pleasure to receive positive feedback and to know that you had such a great stay with us. I am delighted to learn that you enjoyed our central location.

4/10 Poor

Rajesh

Travelled with partner
Disliked: Staff & service
We were allocated a ‘disabled room’ and when we asked the staff at the time of check-out why that was the case, the best response she could give was you must have booked last minute. Not at all the case, we booked it 6 months in advance. Also, we were travelling from Australia to Europe to celebrate my wife’s 50th and there was no effort made by the hotel to at least acknowledge that, and yes they were aware of the purpose of our travel.
Stayed 1 night in Apr 2023
Response from Robert Webber General Manager on 27 Apr 2023
Dear Rajesh,Thank you for taking time to leave us your feedback.We are surprised and concerned to read your comments. Should we have been informed of the special occasion (your wife's 50th) we would have acknowledged this with an upgrade. Unfortunately there is no mention in your reservation.On the night of your stay we were fully booked and all rooms had to be necessarily occupied. If disappointed after seeing the room upon check-in, my team would have gladly assisted you to find a solution and suggest a room change. We sincerely hope to have the opportunity to welcome you back in the future and ensure a flawless stay.Kindest regards,

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel
The Excelsior is a first class hotel just steps away from Lake Como. Our room was comfortable and the hardworking staff was most accommodating. ( Michelangelo makes an excellent Martini! ) We had a delicious dinner there and the breakfast buffet was the best that we've enjoyed during our 3 week stay in Italy. Highly recommended!
Stayed 1 night in Apr 2023
Response from Robert Webber General Manager on 21 Apr 2023
Dear Bobby,Thank your for your lovely review.It is always a pleasure to receive positive feedback.I am delighted to learn that you enjoyed the attentive service provided by Michelangelo. Our Team continuously strives to exceed Guests' expectations and I will be pleased to pass on your positive comments. Kind Regards,

10/10 Excellent

Gordon Donaldson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Mar 2023
Response from Robert Webber General Manager on 29 Mar 2023
Dear Gordon Donaldson,thank you for your positive review. Hope to welcome you back in the future.Sincerely,Robert WebberGeneral Manager

10/10 Excellent

Natalia

Stayed 2 nights in Mar 2023
Response from Robert Webber General Manager on 18 Apr 2023
Dear Natalia,Thanks for choosing our hotel for your stay on Lake Como.We hope to welcoming you again soon!Kind regards,Sincerely,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and views
Hotel was in a great location with views of the lake. Boat terminal was literally across the road with Como cathedral 1 minute walk away. We arrived by train from Milan and walked to the hotel, which was less than a 10 minute walk. Breakfast was good with lots of choice and staff were always helpful.
Stayed 4 nights in Mar 2023
Response from Robert Webber General Manager on 24 Mar 2023
Dear Richard,thank you for your lovely review. Delighted to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Robert Webber General Manager on 15 Mar 2023
Dear Nikhil,Thanks for choosing our hotel for your stay on Lake Como.We hope to welcoming you again soon!Kind regards,Sincerely,

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Images stayed here for years! It is solid, but nothing too over the top. Splurge and get a lake view room!
Stayed 2 nights in Mar 2023
Response from Robert Webber General Manager on 15 Mar 2023
Dear Jeffrey,Thanks for choosing our hotel for your stay on Lake Como.We hope to welcoming you again soon!Kind regards,Sincerely,

10/10 Excellent

nawaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
I stayed for four nights and it was wonderful. The room overlooks Lake Como. Breakfast is great and the room service is excellent. The old Town right behind the hotel. Lots of restaurants near by.
Stayed 4 nights in Mar 2023
Response from Robert Webber General Manager on 15 Mar 2023
Dear Nawaf,thank you for you lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, balcony with views.
Response from Hotel Barchetta Team on 12 Jan 2023
Dear Shannon,thank you for your lovely review. Delighted to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

6/10 Okay

Sau Yeng

Disliked: Amenities
I wasn’t given a kettle and tea and coffee and I didn’t know I had to ask for them. I was first given a room with no wifi access. I spent one night having to use my own data,
Response from Hotel Barchetta Team on 17 Jan 2023
Dear Sau Yeng,We are grateful for your time to leave us a review. We constantly strive to improve the sense of hospitality and comments from our guests are always greatly appreciated.Please accept our apologies for the inconvenience you experienced during your stay with us. We hope to welcoming you again soon! Thanks and kind regards,

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, view of the lake and great breakfast.
Response from Hotel Barchetta Team on 22 Dec 2022
Dear Brian,Thank you for your lovely review. Delighted to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

marcel

Stayed 1 night in Nov 2022

10/10 Excellent

Adrianne Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and excellent location!
Response from Hotel Barchetta Team on 16 Nov 2022
Dear Adrianne,Thanks for your review. We are thrilled to hear that you enjoyed your stay with us!Hope to welcome you back in the future.Sincerely,