Front of property

Reviews of Grand Hotel National

5 out of 5
Grand Hotel National
Haldenstrasse 4, Lucerne, LU

Reviews

9.4

Exceptional

Rating 10 - Excellent. 514 out of 699 reviews" "
Rating 8 - Good. 120 out of 699 reviews" "
Rating 6 - Okay. 46 out of 699 reviews" "
Rating 4 - Poor. 13 out of 699 reviews" "
Rating 2 - Terrible. 6 out of 699 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shalik, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property would definitely stay again
Stayed 1 night in Jan 2024
Response from Ramona Bühlmann, Executive Assistant on 11 Mar 2024
Dear Shalik,Thank you for your fantastic review! :-)We're thrilled to hear that you enjoyed your stay with us and that you would choose to return in the future. We strive to provide excellent experiences for all of our guests, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back on your next visit!Best wishes from Lucerne

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with outstanding staff in an excellent location. Everything within the hotel’s control was fabulous! Dinner at Juliette was excellent, highly recommend! We had some issues with noisy neighbors and smoking, but the staff did everything they could to relocate us.
Stayed 2 nights in Mar 2024
Response from Ramona Bühlmann, Executive Assistant on 6 Mar 2024
Dear Chelsea,Thank you for your marvelous feedback! We're thrilled to hear that you found our hotel stunning and our staff exceptional, and that you appreciated our location. It's wonderful to know that everything under our control met your expectations, and that you had an outstanding dining experience at Juliette – your recommendation means a lot to us! :-)We apologize again for any inconvenience caused by noisy neighbors, but we're glad our staff was able to assist in relocating you and address the situation promptly. Your comfort and satisfaction are our top priorities, and we're very grateful for your understanding.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Best wishes from snowy Lucernce,

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality and service
Stayed 2 nights in Feb 2024
Response from Ramona Bühlmann, Executive Assistant on 19 Feb 2024
Dear Mr. Hughes,Thank you sincerely for your very kind feedback! We're delighted that you enjoyed your stay to its fullest. It is our utmost goal to consistently provide excellent quality and service to all our guests. We eagerly anticipate the opportunity to exceed your expectations once again in the future!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best inLuzern, spectacular room, perfect service, ideal location, wonderful food.
Stayed 3 nights in Feb 2024
Response from Ramona Bühlmann, Executive Assistant on 19 Feb 2024
Dear Mr. Kahr,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our hotel to its fullest, and that you loved our amazing rooms, great service, perfect location, and delicious food. Ensuring excellent quality and service for all our guests is our top priority. We can't wait to have you back again soon for another fantastic stay that surpasses your expectations!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels at which I’ve ever had the pleasure of staying. It’s beautiful, has several restaurants if you want to stay on property, the staff is fantastic and the location is perfect for walking everywhere you’d want to go in Lucerne. Highly recommend!!!
Stayed 3 nights in Dec 2023
Response from Ramona Bühlmann, Executive Assistant on 9 Jan 2024
Dear Joe,Thank you so much for taking the time to share your delightful feedback with us! We are truly thrilled to hear that your stay at our hotel in Lucerne was one of the best you've ever experienced. Your kind words about the beauty of our property, the variety of on-site restaurants, the fantastic staff, and our prime location for exploring Lucerne on foot warm our hearts.It's our utmost priority to provide an exceptional and memorable experience for our guests, and knowing that we succeeded in your case is truly rewarding. Your high recommendation means the world to us, and we can't wait to have the pleasure of welcoming you back for another exceptional stay.Should you have any specific preferences or requests for your next visit, please feel free to let us know in advance. We are here to ensure that your future stays with us are just as wonderful as the one you've described. :-)Once again, thank you for choosing our hotel, and we look forward to hosting you again in the near future!Warm regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to downtown but not so close that it's too busy. View is amazing. This is a historic hotel, so the layout is a little dated, but that's part of the fun. Room was fantastic. We didn't go to the restaurants/bar that often but when we did they were good. By far the highlight is the staff who are very friendly and helpful. They gave us great tips on where to visit and how to do things. This was important since it was our first trip to Switzerland. If/when we go back to Lucerne we will definitely stay here again!
Stayed 4 nights in Dec 2023
Response from Ramona Bühlmann, Executive Assistant on 8 Jan 2024
Dear Michael,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our great location, the amazing views, and the historic charm of our hotel. We're especially glad that our staff's friendliness and helpful tips made your first trip to Switzerland so memorable. We can't wait to welcome you back whenever your travels bring you to Lucerne!We can't wait to welcoming you back on your next visit to Lucerne! :-)Best regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a top notch stay this time
A short stay again and mostly top notch. Two areas that were not include pop music played by the Brasserie that could be heard from my room above and notably smaller breakfast selection.
Stayed 1 night in Dec 2023
Response from Ramona Bühlmann, Executive Assistant on 8 Jan 2024
Dear Peter,Thank you for your feedback. We're pleased to hear that your stay was mostly top-notch. :-)We apologize for any inconvenience caused by the music from the Brasserie Juliette, and we appreciate you bringing it to our attention. Your comment about the breakfast selection is duly noted, and we will review our offerings to ensure a more satisfying experience in the future. We value your input and hope to welcome you back for an even better experience.Best regards,

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Medhat, Niles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean, pleasant staff. Spacious room. Cigar lounge.
Stayed 3 nights in Dec 2023

4/10 Poor

Courtney, Woodstock

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
What an overpriced hotel!! We had a lake view room - that we paid for! We ended up with a horrible small room with no view. They did nothing to make up for having to move to that kind of room. The room was on the other side of the hotel and if we left our room key wouldn’t open the main door!!! They acted like they were doing us a favor. You could clearly tell that room was never used because the water came out brown. You know when the pipes haven’t been used in awhile. Plus there was a company Christmas party and it was so loud. Because of this company party there was no room service or anything!!! We were able to Get a bottle of wine. When we checked out they charged us like 90 Francs for a bottle of wine that was 19.99 at the wine shop across the street. He even had the nerve to tell me he sent us the cheapest bottle they had. I kid you not he said that to me. Highly disappointed in the hotel.
Stayed 1 night in Dec 2023
Response from Flurina Rathgeb Front Office Manager on 21 Dec 2023
Dear Ms Girnys Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at Grand Hotel National. We deeply regret any inconvenience caused by the room change issue, especially with the unexpected change in the view. This falls short of the standards we aim to maintain, and we are genuinely sorry for any disappointment this may have caused. We have noted your concerns about the room condition, and the water quality. Please rest assured that we take these matters seriously, and we are investigating the issues to ensure they are promptly addressed and resolved. Regarding the noise disturbance from the company Christmas party, we apologize for the inconvenience caused to your stay. We understand the importance of a peaceful environment for our guests and regret that the party affected your experience. To address these issues and work towards a resolution, we kindly request that you reach out to us. We are committed to finding a suitable solution that will meet your expectations and address the shortcomings of your stay. Once again, we apologize for falling short of your expectations and appreciate your valuable feedback. We hope for the opportunity to make amends and regain your trust in the future. Kind regards,

10/10 Excellent

Lara, Kensington London

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely experience from checking in to checking out. The staff were so friendly and helpful. The area around the hotel was lovely. Within walking distance to the town. Would definitely recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Front Desk Grand Hotel National on 29 Nov 2023
Hello LaraThank you so much! We are very glad that you enjoyed your stay at our hotel and Lucerne.We are looking forward to welcoming you again soon.Best wishesRoman ItenFront Desk

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Susan

Stayed 5 nights in Oct 2023

10/10 Excellent

ANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service ,beautiful view
Stayed 2 nights in Oct 2023

10/10 Excellent

GUILHERME

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel
Great historic hotel. Perfect location.
Stayed 2 nights in Oct 2023
Response from Leonie Zurfluh on 16 Oct 2023
Dear GuilhermeThank you so much for taking the time to share your feedback! We're delighted to hear that you had a great experience at our historic hotel and that our location met your expectations.We look forward to the opportunity to welcome you back for another exceptional experience in the future.Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel very nice staff, bar understaffed with poor service otherwise great
Stayed 2 nights in Sep 2023
Response from Leonie Zurfluh on 30 Sept 2023
Dear LoriThank you for your feedback! We're delighted to hear that you found our hotel beautiful and our staff very nice. We take great pride in creating a welcoming atmosphere for our guests.We apologize for the inconvenience you experienced at our bar due to understaffing and poor service. We take your feedback seriously and will address this issue promptly to ensure a better experience in the future.We appreciate your valuable input, and we hope you'll consider returning to enjoy an even more exceptional stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us. Your satisfaction is our top priority. Thank you for choosing the Grand Hotel National. Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 5 star! The staff even brought us chocolates to our room and when we arrived we were offered Champagne and water.
Stayed 1 night in Sep 2023
Response from Leonie Zurfluh on 16 Oct 2023
Dear Michael Thank you very much for your feedback.We're absolutely thrilled to hear that you had a 5-star experience during your stay with us! We hope these small touches added to the overall enjoyment of your stay, and we look forward to the opportunity to welcome you back for another exceptional experience in the future. Thank you for choosing us, and please don't hesitate to reach out if there's anything more we can do to make your next visit even more fantastic. Your feedback is greatly appreciated!Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for shopping, touring or just walking.
Stayed 7 nights in Sep 2023
Response from Leonie Zurfluh on 30 Sept 2023
Dear TheresaThank you for your feedback! We're thrilled to hear that you found our location incredibly convenient for shopping, touring, and leisurely strolls. Our central location is one of our strengths, making it easy for guests to explore the area and enjoy various activities.We hope to host you again in the future. If you have any other comments or suggestions, please feel free to share them with us. Your feedback is vital in helping us improve our guests' experiences. Thanks for choosing us, and we look forward to welcoming you back soon!Kind regardsThe GRAND HOTEL NATIONAL Team Leonie ZurfluhGuest Relation

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Sep 2023
Response from Leonie Zurfluh on 16 Sept 2023
Dear James Thank you very much for your feedback. We are glad you enjoyed your stay at GRAND HOTEL NATIONAL. We hope we can welcome you to us very soon again. Kind regards GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

10/10 Excellent

Carmel

Travelled with partner
Very accommodating to our requests. A beautiful hotel to stay.
Stayed 2 nights in Sep 2023
Response from Leonie Zurfluh on 16 Sept 2023
Dear Carmel Thank you so much for your kind feedback! We're delighted to hear that you found our hotel accommodating to your requests and enjoyed your stay.We hope to have the pleasure of welcoming you back in the future!Warm regards, Grand Hotel National Team Leonie Zurfluh Guest Relation

6/10 Okay

Omar

Travelled with partner
Liked: Cleanliness
I was given a very small room, which is even smaller than a regular room (418), and the AC wasn’t even working well for a small room Which was unprofessional
Stayed 3 nights in Sep 2023
Response from Leonie Zurfluh on 16 Sept 2023
Dear Omar We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will investigate the room assignment and AC issues to ensure this doesn't happen in the future. Your comfort is our priority, and we appreciate your valuable input.Kind regards, Grand Hotel National Team Leonie Zurfluh Guest Relation

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Excellent location. Beautiful property.
Stayed 1 night in Aug 2023
Response from Your Grand Hotel National Team on 29 Aug 2023
Dear Christine Thank you very much for your wonderful feedback.We hope to welcome you to the Grand Hotel National again very soon.Warm regards The GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

6/10 Okay

Nasser, SPRINGFIELD GARDENS

Travelled with family
Location is good
Stayed 1 night in Aug 2023
Response from Your Grand Hotel National Team on 29 Aug 2023
Dear Nesser Thank you for taking the time to write some nice words.We hope we can welocme you to the Grand Hotel National very soon again. Kind regars The GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

8/10 Good

Sunny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nicely decorated hotel with impeccable service. Yen, the receptionist was very professional and friendly too. Love the layout of the room and all the decorations. Clean and bright room. Love it!
Response from Your Grand Hotel National Team on 29 Aug 2023
Dear Sunny Thank you very much for your lovely feedback. We really appreciate it. We very much hope to be able to welcome you back to the Grand Hotel National very soon, to offer you a even more satisfying stay. Warm regardsThe GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

10/10 Excellent

Charley, east stroudsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place, will stay again
Stayed 1 night in Jul 2023
Response from Leonie Zurfluh on 7 Aug 2023
Dear Charley Thank you for choosing to stay with us and for sharing your delightful comments. We hope to welcome you back in the future for another memorable experience at the GRAND HOTEL NATIONAL. Kind regards Leonie Zurfluh Guest Relation

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My room was terrific. Very beautiful decor in soft yellows , a large fully equipped bathroom with a lovely balcony looking at the lake. I loved this space. The hotel is situated close enough to walk to everything in Lucerne but far enough away from the hustle bustle that sitting by the waters edge is peaceful. The view is spectacular. It was very hot in Lucerne this week. I was thankful for the very good air conditioning in my room and the wide variety of restaurants on site with patio dining.
Stayed 2 nights in Jun 2023
Response from Flurina Rathgeb Front Office Manager on 7 Jul 2023
Dear BarbaraThank you so much for your personal feedback! We're thrilled to hear that you had a nice experience during your stay with us. It's fantastic to know that you loved the decor of your room.We strive to create comfortable and aesthetically pleasing spaces for our guests, and we're glad that we could meet your expectations.Furthermore, we're happy that our wide variety of on-site restaurants with patio dining options met your culinary needs. Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your future visits to Lucerne. Kind Regards

4/10 Poor

Lucas

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Flurina Rathgeb Front Office Manager on 22 Jun 2023
Dear LucasThank you very much for your feedback about your experience at the Grand Hotel National. However, it would be very helpful to us if you could add what you felt was lacking or what was not satisfying during your stay. We are looking forward to hearing from you and wish you a vey nice afternoon.Best Regards

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the front staff to the back deck dining, everybody was kind, courteous, and very Friendly. They even found me a piano to play on. Next time I will be the outdoor entertainment. We will be staying there again and on future visits
Stayed 1 night in May 2023
Response from Flurina Rathgeb Front Office Manager on 7 Jul 2023
Dear RoyThank you so much for your wonderful feedback! We truly appreciate your kind words about our staff . We're delighted to know that we were able to provide you with a positive experience.We're thrilled that we could fulfill your wish for a piano to play on and that it added to your enjoyment. We're always happy to accommodate our guests' preferences whenever possible. Once again, thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back on your future visits.Best Regards

10/10 Excellent

Robert

Stayed 3 nights in Jun 2023

10/10 Excellent

Christine

Stayed 2 nights in Jun 2023

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Grand Hotel National was one of the best stays I’ve ever had at any hotel. Truly a 5 star experience! From the moment we set foot at the hotel, we were treated with kindness. The hotel and our room were designed beautifully and everything was comfortable and kept up very well. Our room had a beautiful view of Lake Lucerne and we were given everything we needed for our stay. We dined at a few of the restaurants on site and they were wonderful. The best part was starting our mornings off in the indoor pool and sauna! Roman and the rest of the staff throughout the hotel were all so professional and friendly. I cannot recommend this hotel enough!
Stayed 3 nights in Apr 2023
Response from Flurina Rathgeb Front Office Manager on 16 May 2023
Dear JennaThank you so much for your fantastic feedback! We are thrilled to hear that your stay at the Grand Hotel National was one of the best you've ever had. Providing a truly 5-star experience is our goal, and we're delighted to know that we succeeded in exceeding your expectations.We are glad that you found our hotel and room design beautiful and comfortable. It's wonderful to hear that you enjoyed the view of Lake Lucerne from your room, and that our team ensured you had everything you needed for a memorable stay.Thank you for your enthusiastic recommendation. We truly appreciate your kind words and look forward to welcoming you back to the Grand Hotel National in the future for another exceptional experience.

10/10 Excellent

Anatolii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff - made us feel very welcome. Great location!
Stayed 3 nights in Apr 2023
Response from Flurina Rathgeb Front Office Manager on 3 May 2023
Dear DavidThank you for your feedback! We're thrilled to hear that you found our staff to be friendly and welcoming. We strive to provide the best possible service to our guests, and we're glad to know that we succeeded in making your stay a pleasant one. We hope to have the pleasure of welcoming you back soon!Best Regards

10/10 Excellent

Karen

Stayed 2 nights in Apr 2023

10/10 Excellent

Yi Ling Elyn

Stayed 1 night in Apr 2023

10/10 Excellent

WING YAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Svetlana

Stayed 4 nights in Mar 2023

10/10 Excellent

Nita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The wonderful location overlooking lake Lucerne & stunning room.
Stayed 3 nights in Feb 2023
Response from Flurina Rathgeb Front Office Manager on 15 Mar 2023
Dear NitaThank you very much for your kind feedback. We are very happy about your positive words. We hope to welcome you to Lucerne again in the near future and we send you our best regards from the City of lights.

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice property, amazing view, thin walls.
This property is AMAZING! the location was really nice BUUT the walls are thin you clearly listen to EVERYTHING next door, I hardly sleep one night because a couple in the room next door were super loud, literally felt like they were in my room.
Stayed 2 nights in Nov 2022
Response from Flurina Rathgeb Front Office Manager on 3 Feb 2023
Dear EugenioThank you very much for your personal feedback. We are aware that the GRAND HOTEL NATIONAL is a very old building and that therefore noises can be heared from the next rooms. We are currently looking for a solution to be able to take actions accordingly.We would be very happy to accomodate you aain in the new future at the GRAND HOTEL NATIONAL and we wish you all the best. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Fahad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service menu has nothing after 11pm
Stayed 3 nights in Oct 2022

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, the Lake view room was spectacular. Building and furnishings are beautiful and well kept. Appreciated little touches like fruit and biscuits in the room, and free soft drinks in the mini fridge. All of the staff were delightful. It he hotel is in the perfect location, fronting the lake, but very close to the Old Town
Stayed 1 night in Oct 2022

10/10 Excellent

Anders

Stayed 3 nights in Oct 2022

8/10 Good

Reg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room walls were thin with a very noisy couple next to us in 407. Klingers Restorante was disappointing, good service but the food was less than desirable. Too much salt and the salmon was cooked on the wrong side.
Stayed 2 nights in Sep 2022

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at the hotel. We ate at the Chinese restaurant which was excellent and we had an amazing view over the lake from the small terrace outside our room. The staff were also great. Two things that were less good were the breakfast (sausages and beans were cold and staff didn’t really explain to us how it worked when we arrived to be seated, plus the oat milk served in the latte separated as wasn’t barista style) and the fact that due to it being an old building the walls are quite thin so we could hear the people in the room next to us who were talking quite loudly for an hour when we were trying to sleep!
Stayed 3 nights in Sep 2022

10/10 Excellent

Sheryl, Baton Rouge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning hotel with perfect location to see all Lucerne has to offer. Rooms are large and decorated with beautiful antique furniture. Bathroom is huge and stunning! Our room faced the lake and worth the extra $$. Staff went above and beyond even inviting us to take part in a music festival event. We took a short boat ride from the hotel to see the Peruvian youth orchestra and Juan Diego Florez, tenor, then return to hotel for a specially prepared dinner. One of the highlights of our trip that we knew nothing about without the encouragement by staff. We are so grateful!! We will never stay anywhere else!! Thanks Grand National, you do it all right!
Stayed 1 night in Sep 2022

6/10 Okay

Anh

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is centrally location which made getting around very easy. Our room was clean but it was also very small and the AC was broken. The staff brought us a portable AC but it was still hot so we had to leave the window open at night which was very noisy. It didn’t feel like we were staying at a 5 star hotel. We also didn’t receive any Expedia VIP services such as late check out or complimentary room upgrade.
Stayed 2 nights in Sep 2022

2/10 Terrible

Mark

Stayed 1 night in Aug 2022

10/10 Excellent

Nasser, Tigard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I stayed at and the view was amazing.. will visit again🌷
Stayed 2 nights in Aug 2022