Terrace/patio

Reviews of Holiday Inn Lancaster, an IHG Hotel

3.5 out of 5
Holiday Inn Lancaster, an IHG Hotel
26 East Chestnut Street, Lancaster, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 365 out of 746 reviews" "
Rating 8 - Good. 228 out of 746 reviews" "
Rating 6 - Okay. 83 out of 746 reviews" "
Rating 4 - Poor. 42 out of 746 reviews" "
Rating 2 - Terrible. 28 out of 746 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was an expedia booking. The hotel stated that they didn't have me checked in properly to the system and as a result I was charged $70 more at checkout than the expedia reservation promised. Additionally, they couldn't print a reciept for the stay. The parking garage gate did not work correctly so access to and from was difficult and tricky. Finally, the neighborhood is close to a government center where several homeless people slept on the street. Walking to a local restaurant was a bit uncomfortable for an older couple.
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Lancaster Team on 18 Apr 2024
Dear Tiffany, We appreciate you leaving a nice rating on your recent visit to the Holiday Inn Lancaster. It is a pleasure to know you enjoyed all that we have to offer. We look forward to having a chance to host you again in the future. Thank you, Holiday Inn Lancaster Team

4/10 Poor

Michelle

Disliked: Staff & service
Kids running around all hours of the night. Neighbor slamming doors and didn’t sleep well
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 2 Apr 2024
Dear Michelle, Thank you for reviewing your recent stay; we value your comments. We apologize that your stay was inconvenienced by noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Keys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Todd

Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 1 Apr 2024
Dear Todd, Thank you for rating your stay at Holiday Inn Lancaster. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean l, didn't have any problems with my room. It was good walking distance to the convention center
Stayed 4 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 26 Mar 2024
Dear Leslie, Thank you for your kind review. We are pleased to know that you had a comfortable stay and that our well-kept accommodations and convenient location near Lancaster Convention Center met your expectations. We appreciate you choosing Holiday Inn Lancaster for your visit and look forward to seeing you again soon!Thank you,Holiday Inn Lancaster Team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My check in was super easy and the employee was super kind. Super convenient for walking to center of town and restaurants
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 24 Mar 2024
Dear David, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. Your review was a pleasure to read, and it is good to see that our convenient location near many dining options was perfect for your needs. We are also delighted to learn that the service provided by our associates and your seamless check-in process surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thank you again; we look forward to welcoming you back soon. Thank you,Holiday Inn Lancaster Team

8/10 Good

Kimberly A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walkable to shops and restaurants. A busy hotel, expect some noise, good food in the restaurant and staff are helpful. The population of homeless people surrounding this area is unfortunate but a sad reality of issues in our country.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 18 Mar 2024
Dear Kimberly, Thank you for choosing Holiday Inn Lancaster. We are glad to know that you were pleased with our courteous associates and prime location near many shopping and dining options. However, we regret not meeting all of your expectations and any discomfort caused with certain individuals outside our hotel premises. We appreciate your feedback and want you to know that our front desk is always available to make your experience more comfortable. We look forward to welcoming you back in the future.Thank you,Holiday Inn Lancaster Team

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the city easy access to everything parking garage right on property
Stayed 3 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 18 Mar 2024
Dear Kelly, Thanks for confirming how fantastic our location is! We couldn't agree more. With two quick steps out the door, we love that our guests are in the heart of a vibrant, bustling small city, and just minutes away from the unique sites and shopping that Lancaster, PA is known for, including Sight and Sound Theatre, Lancaster Convention Center and Spooky Nook Sports Center. We appreciate you choosing Holiday Inn Lancaster for your visit and hope to see you again soon!Thank you,Holiday Inn Lancaster Team

8/10 Good

Laura

Liked: Cleanliness, staff & service
It would be nice if parking would be fee and at no extra charge
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 17 Mar 2024
Dear Laura, Thank you for choosing to stay at Holiday Inn Lancaster and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we regret not meeting all of your expectations and your dissatisfaction with our parking charges. Thank you again for the feedback, and we hope to welcome you back in the near future.Thank you,Holiday Inn Lancaster Team

6/10 Okay

doug

Travelled with family
Not the newest or cleanest hotel I've been too. Shower didnt work the best.
Stayed 1 night in Mar 2024
Response from Holiday Inn Lancaster Team on 12 Mar 2024
Dear Doug, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience and encountered issues regarding the cleanliness of our property and the shower of your bathroom. We will shared your feedback with our team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Thank you,Holiday Inn Lancaster Team

8/10 Good

Timothy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bathroom had a boogie on the wall, and some hairs in the shower. Other than that, seemed great.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Lancaster Team on 6 Mar 2024
Dear Timothy, Thank you for choosing Holiday Inn Lancaster for your recent stay. We are pleased to know that your overall stay was pleasant. However, we are sorry for the cleanliness issues you had with your bathroom. We will share your concerns with our housekeeping team to ensure this is not repeated again. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Janell, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Heard more traffics noise than expected but there was construction at the time.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Lancaster Team on 3 Mar 2024
Dear Janell, Thank you for choosing Holiday Inn Lancaster! we are glad you had an overall pleasant experience and that our well-kept accommodations met your expectations. However, we are very sorry you were inconvenienced by noise due to external factors outside the hotel. We certainly understand the frustration you must have felt and appreciate your patience in this matter. Thank you again; we look forward to welcoming you back soon.Thank you,Holiday Inn Lancaster Team

4/10 Poor

Karra

Stayed 1 night in Feb 2024
Response from Holiday Inn Lancaster Team on 22 Mar 2024
Dear Karra, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Holiday Inn Lancaster Team

6/10 Okay

Lauren

Hotel rooms were okay… great area! Restaurant dining not that good. Staff was excellent.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Lancaster Team on 19 Feb 2024
Dear Lauren, Thank you for taking the time to evaluate your stay and sharing your experience. While we are glad you liked our location and friendly associates, we regret not meeting your expectations with our in-house restaurant. We appreciate your feedback as we strive to improve our services. We look forward to seeing you again whenever you are in Lancaster.Thank you,Holiday Inn Lancaster Team

8/10 Good

carol

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful, The Imperial Staff was great as well. Consistent check-ins throughout stay to make sure we had everything we needed, overall good experience, this was our first time in Lancaster!
Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 29 Jan 2024
Dear Carol, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thank you again; we look forward to welcoming you back soon. Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 29 Jan 2024
Dear Megan, Thank you for staying at Holiday Inn Lancaster and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Reni

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the hotel advising that the parking would cost me 42.00 per day. They make it sound like it’s free and included in your room fare
Stayed 1 night in Dec 2023
Response from Katelyn on 25 Jan 2024
Good Morning, I apologize for the misinformation you received, but the parking fee is 15 per night in the detached garage next to our hotel. Thank you for providing feedback, and we hope to have you as a guest again in the future!

4/10 Poor

Aimee

Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster Team on 26 Jan 2024
Dear Aimee, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Thank you,Holiday Inn Lancaster Team

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Meh- kinda sterile
Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 23 Jan 2024
Dear Robert,Thank you for sharing your feedback with us. We are sorry to hear that you found our property to be somewhat sterile. We appreciate your honesty, as guest feedback is crucial for our continuous improvement. Your insights help us make adjustments and improvements to better meet the expectations of our guests. We value your input and hope to have the opportunity to welcome you back in the future, ensuring a more positive and enjoyable experience.Thank you,Holiday Inn Lancaster Team

8/10 Good

Bral

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean and quiet, not in the most glamorous location but a good value.
Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster Team on 18 Jan 2024
Dear Brai, Thank you for sharing your feedback regarding your recent stay at Holiday Inn Lancaster. We are delighted to hear that you enjoyed our convenient location and your overall experience. We look forward to welcoming you back the next time you are in the area.Thank you,Holiday Inn Lancaster Team

8/10 Good

Angela

Travelled with family
Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 18 Jan 2024
Dear Angela, Thank you for choosing Holiday Inn Lancaster and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Thank you,Holiday Inn Lancaster Team

8/10 Good

Jason

Stayed 2 nights in Jan 2024
Response from Holiday Inn Lancaster Team on 14 Jan 2024
Dear Jason, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Lancaster. We look forward to welcoming you back on your next visit!Thank you,Holiday Inn Lancaster Team

8/10 Good

Jessica

Stayed 1 night in Jan 2024
Response from Holiday Inn Lancaster Team on 11 Jan 2024
Dear Jessica, Thank you for your nice rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Holiday Inn Lancaster.Thank you,Holiday Inn Lancaster Team

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 3 Jan 2024
Dear Kenneth,We appreciate you taking the time to leave your kind rating for Holiday Inn Lancaster, an IHG Hotel. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option after other hotel cancelled us. Thank you!
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 31 Dec 2023
Dear Jane, Thank you for sharing your feedback regarding your recent stay at Holiday Inn Lancaster. We are delighted to hear that your experience was exceptional. We look forward to welcoming you back in the future. Wishing you a Happy Holidays and a Happy New Year!Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service at this hotel. Located conveniently in downtown Lancaster, everything is close and walkable. Room was very clean. Hallway carpets could use a cleaning.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 30 Dec 2023
Dear Mary, Thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. We are glad that you loved our location, spotless accommodations, and our associates. We have also taken note of your additional feedback and will share it appropriately. Thank you again; we look forward to welcoming you back soon. Happy Holidays and Happy New Year.Thank you,Holiday Inn Lancaster Team

2/10 Terrible

Edwin

Stayed 2 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 19 Dec 2023
Dear Edwin, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 23 Dec 2023
Dear Kathy, Thank you for choosing Holiday Inn Lancaster. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 16 Dec 2023
Dear Melissa, Thank you for choosing Holiday Inn Lancaster. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 23 Dec 2023
Dear Melissa, Thank you for the wonderful rating for Holiday Inn Lancaster. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Thank you,Holiday Inn Lancaster Team

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Bed and pillows were extraordinarily comfortable. My only complaint is that the water in the bathroom sink took a long time to warm up. Shower was better in terms of hot water, but there was a crazy-loud jackhammer-like pounding noise whenever I used it.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 12 Dec 2023
Dear Valued Guest, Thank you for choosing Holiday Inn Lancaster and for your feedback. We are pleased your overall stay was enjoyable and that you especially loved the bedding. However, we apologize for the issues you faced with the bathroom and appreciate you for bringing this to our attention. We will address this with our maintenance team to ensure corrective measures are taken. Thank you again; we look forward to seeing you again soon. Thank you,Holiday Inn Lancaster Team

8/10 Good

Woody

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Dec 2023
Response from Holiday Inn Lancaster Team on 13 Dec 2023
Dear Woody, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Lancaster. We hope to have the pleasure of doing so again on your next visit to the area.Thank you,Holiday Inn Lancaster Team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 23 Dec 2023
Dear Thomas, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Lancaster. We look forward to welcoming you back on your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

zoran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Lancaster Team on 5 Dec 2023
Dear Zoran, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Holiday Inn Lancaster and we look forward to welcoming you back soon.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

DEBORAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 5 Dec 2023
Dear Deborah, Thank you for choosing Holiday Inn Lancaster and for the excellent rating. We are pleased to know that you enjoyed our well-kept property and impeccable service. We look forward to welcoming you back for another wonderful experience.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very convenient to all stores and shops on where we needed to go
Stayed 3 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 30 Nov 2023
Dear Ken, Thanks for confirming how fantastic our location is! We couldn't agree more. With two quick steps out the door, we love that our guests are in the heart of a vibrant, bustling small city, and just minutes away from the unique sites and shopping that Lancaster, PA is known for, including Sight and Sound Theatre, Lancaster Convention Center and Spooky Nook Sports Center. We appreciate you choosing Holiday Inn Lancaster for your visit and hope to see you again soon!Thank you,Holiday Inn Lancaster Team

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good, except that the room did not have a closet (and it was not mentioned at the booking time).
Stayed 3 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 25 Dec 2023
Dear Alexander, Thank you for staying at Holiday Inn Lancaster and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 30 Nov 2023
Dear Wilmer, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Lancaster perfect. Thank you for choosing Holiday Inn Lancaster, we look forward to welcoming you back soon.Thank you,Holiday Inn Lancaster Team

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located near the area we like. Weird there was no exhaust fan in bathroom or clock on bedside table?
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 24 Nov 2023
Dear Robert, Thank you for choosing Holiday Inn Lancaster and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate all of your feedback, the positive as well as the things that would have advanced your experience. We hope to have another chance to accommodate you and your husband in the future. Thank you,Holiday Inn Lancaster Team

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in historic downtown Lancaster. Easy to walk to many restaurants, cafes, activities, and Central Market. Easy drive to outlets, Kitchen Kettle Village, and other tourist attractions
Stayed 2 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 22 Nov 2023
Dear Amanda, Thanks for confirming how fantastic our location is. We could not agree more. With two quick steps out the door, we love that our guests are in the heart of a vibrant, bustling small city, and just minutes away from the unique sites and shopping that Lancaster, PA is known for, including Sight and Sound Theatre, Lancaster Convention Center and Spooky Nook Sports Center. We appreciate you choosing Holiday Inn Lancaster for your visit and hope to see you again soon.Thank you,Holiday Inn Lancaster Team

8/10 Good

JOHN

Stayed 2 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 11 Dec 2023
Dear John, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Lancaster. We look forward to welcoming you back on your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended downtown Lanc Hotel
Quick 1-night stay, excellent downtown location with adjacent parking garage and reasonably priced. Bed comfort was primo, and the room was spacious and clean. Highly recommended.
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 20 Nov 2023
Dear Richard, Thank you for the excellent review of your overnight stay and for recommending Holiday Inn Lancaster to future travelers. We are delighted you enjoyed our ideal location, accommodations, and parking facility. We are glad we provided you with a fantastic experience at a great price, and we look forward to welcoming you again soon. Thank you,Holiday Inn Lancaster Team

8/10 Good

Breana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 22 Nov 2023
Dear Breana, We are pleased your stay was enjoyable and thank you for your nice rating. All of us at Holiday Inn Lancaster look forward to your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Cindy

Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 22 Nov 2023
Dear Cindy, It was a pleasure receiving your fantastic rating for Holiday Inn Lancaster. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially loved breakfast and the friendliness of the restaurant staff. It started off our days in a positive and fun way. Beds were very comfy, showers were good too. You need to address the three homeless people who are outside the hotel at night. Not a safe atmosphere for guests to take a walk to dinner.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 22 Nov 2023
Dear Michelle, Thank you for writing a review of your recent visit to Holiday Inn Lancaster. We are thrilled you enjoyed your stay; your comments were a pleasure to read. We are so happy you loved our breakfast offerings, friendly associates, and comfortable beds. However, we regret the additional concern you outlined. It was discouraging to learn of your encounter with an individual near our property. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we are sorry for any discomfort you felt while visiting our city. We hope to see you soon. Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Tatiana

Travelled with family
Liked: Staff & service, property conditions & facilities
My biggest issue was the parking garage. While it was nice that there was parking included and we were provided with a scan code to get in and out, one of the days we could not get the parking arm to lift so we could exit. We had to call for help and the parking attendant told us our code had been used by someone else leaving and he accused us of sharing the code- which we did not. He kept us there an extra 10 minutes questioning which car used the code and he pulled up the license plate number which was not ours. We didn’t know anyone else in the hotel or area and we were in our room at time. Rather than accept the computer had an error, we needed to argue with him which I felt was unacceptable.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Lancaster Team on 18 Nov 2023
Dear Tatiana, Thank you for staying with us and for sharing your feedback. We genuinely apologize for the issue you encountered with one of our associates and the inconvenience this caused. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Thank you,Holiday Inn Lancaster Team

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Holiday Inn Lancaster
We were in Lancaster for a sports tournament and stayed at the Holiday Inn there. We had excellent service and great amenities. Very clean room. A little pricey.
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 14 Nov 2023
Dear Sylvia, Thank you for choosing Holiday Inn Lancaster for your recent stay during the sports tournament. We're delighted to learn that you had a great experience with our services and enjoyed the excellent amenities provided. Our team is dedicated to ensuring a clean and comfortable environment for our guests. We understand your concerns regarding pricing and assure you that we continually evaluate our rates to offer competitive pricing. We hope to welcome you back for another enjoyable stay in the future.Thank you,Holiday Inn Lancaster Team

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location, walkable everywhere, great staff. My room was spacious but had a smell of humidity. Disappointing given the outrageous price I payed to stay here. This is the reason why I rated property 4 stars.
Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 18 Nov 2023
Dear Francisco, Thank you very much for staying with us. We are pleased you enjoyed our convenient location and the courteous service provided by our associates. However, we apologize for the issue you outlined. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. It was a pleasure having you as our guest, and we hope you will choose us when you return to our area.Thank you,Holiday Inn Lancaster Team

2/10 Terrible

Annette

Stayed 1 night in Nov 2023
Response from Holiday Inn Lancaster Team on 14 Nov 2023
Dear Annette, Thank you for being our guest and for your rating. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Thank you,Holiday Inn Lancaster Team