Puerto Calero 2024 Holidays

Definitely the most beautiful hotel in the area!! We loved it

Hotel is a 20 minute walk from some beautiful sandy beaches. However, the hotel itself is quite dated. Most sun umbrellas did not work. The room was kept clean, but the sun terrace floors were sticky from spilt drinks and there were discarded cigarettes in corners which did not get cleaned. It felt understaffed. Buffet food was ok. The food in the Fusion restaurant was pretty good, but it was extremely difficult to get a reservation there.

This hotel in my opinion has 3 stars. If you wish to have 4 stars experience better book 5 stars hotel in Lanzarote. The hotel is family friendly, lots of different areas to entertain the children, staff are very helpful. Rooms clean and average, missing iron. Make sure you book pool view and maybe ground floor, 1st floor is great as well. Some rooms are outdated and with issues. Make sure you have cash with you for swimming pool towels. Small groceries shop located within the hotel, games area with all you need for self catering stay. Restaurant too small for the property capacity and located underground, not much natural light, windows view : stones. Food is ok and fresh, cannot say I was impressed with the selections. Depends on each person taste. Pools, cold water not heated, maybe it is better during summer time. Entertainment fun for kids. Location : 15min walking to beach I would suggest renting a car if you are traveling with kids, too hot for them to walk. Overall I would recommend for families with limited budget looking for some sun and fun for kids.

This was our second time at this hotel, having visited at the same time last year. As before we had a great stay for a week. There was initially a minor mix-up over our pick-up from the airport, which we had booked in advance. There was no car to meet and greet us as we had booked. But when we phoned the hotel, they quickly sorted it out by paying for a taxi there and then. Also when we arrived at reception, they gave us an upgrade from an ocean-view room to a deluxe suite with a private jacuzzi. Much more than we expected. So a great start to a great week. Everything about this small intimate hotel is excellent, the original eco-design, the rooms and facilities, the Kentia gourmet restaurant and cocktail bar, the locally-inspired planting and most of all the friendly helpful staff. They are all highly trained to give individual care and attention. The hotel was fully booked whilst we were there, so occasionally, the pool-bar staff became a little overwhelmed by guest requests. A simple solution would be at least 3 or 4 staff on duty during busy times or a dedicated pool boy/girl for sunbeds etc. A very minor fault in an otherwise perfect hotel. If you want 5 star in Lanzarote - La Isla Yel Mar is the place.

Excellent hotel. Dining options are excellent