3 outdoor pools, pool umbrellas, pool loungers
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Reviews of VIK Hotel San Antonio

4 out of 5
VIK Hotel San Antonio
Avenida de las Playas, 84, Tías, Lanzarote

Reviews

8.2

Very good

Rating 10 - Excellent. 97 out of 277 reviews" "
Rating 8 - Good. 119 out of 277 reviews" "
Rating 6 - Okay. 44 out of 277 reviews" "
Rating 4 - Poor. 9 out of 277 reviews" "
Rating 2 - Terrible. 8 out of 277 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Stayed 4 nights in Oct 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel . Excellent location
Stayed 1 night in Aug 2023

10/10 Excellent

Suzana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money
Stayed 1 night in Jul 2023

10/10 Excellent

Brid

Stayed 12 nights in Apr 2023
Response from Lorea Santos -Sales Manager on 28 Apr 2023
Dear Brid,Thank you fior your kind score, we hope you enjoyed your stay with us, and we hope welcome you again very soon.Kindest regards,

2/10 Terrible

Lynn

Disliked: Staff & service, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generally Good - One or two issues.
Booked a 6 night stay at a cost of £135 per night. Good sea view but room a little tired. Wallpaper old fashioned blown vinyl with lots of marks on it. Not that it was a major issue but I could only get two English tv channels on tv, BBC 2 and sky news. Had to pay for use of fridge and there was no tea/coffee making facilities - they cost extra. Food generally good with plenty of choice - could be warmer though - veg was cold. Pool good nice grounds. Main reception area nice. Staff quite helpful. Location is good and beach is easily accessible from the hotel. In summary, this hotel just lacks a few touches to be competitive 4* hotel given that there are some new modern stylish hotels up and coming in the resort. It’s a little disappointing that services you would expect to be given at a 4* hotel have to be paid extra for.
Stayed 6 nights in Mar 2023
Response from Lorea Santos -Sales Manager on 28 Apr 2023
Dear Neil,Thank you for your comments, your feed back it is important for us. We are glad that you had a good stay in general, and we take note about those issues that you tell us and where we can improve.We hope welc9ome you again in a near future.Kind regards,we are delighted that you enjoyed your stay with us. We hope welcome you again very soon.Kindest regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and helpful staff. Tidy room service. Good location near beaches and airport.
Stayed 7 nights in Feb 2023
Response from Lorea Santos -Sales Manager on 28 Apr 2023
Dear John,Thank you fior your kind comments, we are delighted that you enjoyed your stay with us. We hope welcome you again very soon.Kindest regards,

8/10 Good

Arlene

Business traveller
Liked: Cleanliness, staff & service
Not a bad stay
Stay was okay. Hotel is mostly for older couples and seems to be aimed at that age group - there’s a dress code for dinner. If you are going to be working remotely while staying at the hotel be aware that the Wi-Fi works sometimes in the rooms on phone but not at all on my laptop. I had to work from close to reception on the days that I worked and I had to ask for it to be reset a couple of times. I didn’t use my all inclusive much, the food that I did try was okay. They have an outdated system where you have to carry your all inclusive card at all times and sign a receipt whenever you use your all inclusive. The pools were amazing and heated which I loved. You can hire beach towels for a €10 deposit and these can be exchanged for new ones every day. I went out most nights so didn’t get a chance to see the entertainment at night but it sounded okay from what I heard. The rooms were cleaned every day and were very clean. The only issue I had was that the shower leaked onto the floor no matter what I tried to prevent it resulting in a large puddle every day. Overall - not a bad stay but they could work on updating a few things to attract younger guests.
Stayed 3 nights in Feb 2023
Response from Lorea Santos -Sales Manager on 28 Apr 2023
Dear Arlene,Thank you very much for your kind comments, they are important for us. We are delighted to know that you had a lovely stay in general, in spite of some matters that you tell us, and which we will try to improve.We hope welcome you again in a near future.Kind regards,

8/10 Good

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay.
Very nice hotel close to airport - used it as a last night stay after playa blanca when getting early flight home nect morning. Staff very friendly helpful. Couldnt fo enough for guests. Great display of food provided for Breakfast / dinner that was good quality and fresh. Would recommend for the older guests. It met my needs for my stay due to close proximity to airport. Hotel was very clean with staff constantly cleaning hotel.
Stayed 1 night in Feb 2023
Response from Lorea Santos -Sales Manager on 15 Feb 2023
Dear Catherine,Thank you for your kind comments, we would like that the next time you can spend a longer stay with us, in order to enjoy our services and installations.Kindest regards,

10/10 Excellent

Collette

Stayed 6 nights in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Lorea Santos -Sales Manager on 15 Feb 2023
Dear David,Thank you for your kind score, we hope you had a lovely stay with us, and we hope welcome you again in a near future.Kindest regards,

10/10 Excellent

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was lovely and quiet. Rooms could be a bit more updated but were clean. A tea/coffee facility in the room would be nice
Stayed 6 nights in Dec 2022
Response from Lorea Santos - Sales Manager on 15 Feb 2023
Dear Philomena,Thank you very much for your kind comments, we hope you had a lovely stay with us. We continue with some renovations in the rooms and in the rest of the hotel, in order to update the installations.Hoping welcome you again very soon, we send you our best regards.

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 9 nights in Oct 2022
Response from Lorea Santos -Sales Manager on 18 Oct 2022
Hi Josephine,Thank you very much for your kind comments, we are very happy to know that you had a very good experience, and we hope welcome you again very soon.Kindest regards from Lanzarote,

8/10 Good

Neil

Liked: Cleanliness, staff & service
Hotel is nice if not a little dated in places. The rooms are comfortable and the food is very good. Rooms do not have tea/coffee making facilities which is a little strange for a 4* hotel. You have to buy tea and coffee. Fridge facility was a bonus for keeping water etc.
Stayed 6 nights in Sep 2022
Response from Lorea Santos -Sales Manager on 18 Oct 2022
Dear Neli,Thank you very much for your kind comments, we hope you enjoyed your stay with us. For next opportunity, please take note that we offer tea/coffee facilities in the room if you are allocated in All Inclusive basis.Kindest regards,

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our two days at the VIK San Antonio. We love the area as it is very accessible to the centre. Staff were very friendly and helpful especially Daniela and Molly.
Stayed 2 nights in Jun 2022
Response from Lorea Santos -Sales Manager on 18 Jul 2022
Dear Isabel, Thank you for your kind comments, we hope you spent a nice stay with us, and we hope welcome you again very soon. Kindest regards,

8/10 Good

Patrick Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limited snacking facility, particularly in bad weather - not good.
Stayed 14 nights in Feb 2022
Response from Lorea Santos -Sales Manager on 17 Mar 2022
Dear Patrick, Thank you for your comments, we hope you had a lovely stay with us. We take note about your feed back regarding snacks options, in order to improve in this matter. We hope see you again very soon. Kind regards,

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2022
Response from Lorea Santos - Sales Manager on 10 Feb 2022
Dear Thomas, Thank you for your kind score, we hope you spent a nice holidays with us. Hopong welcome you again very soon, we remain. Kindest regards,

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and really well looked after over Christmas, gala dinners were excellent and the fireworks on New Years were outstanding.
Stayed 11 nights in Dec 2021
Response from Lorea Santos - Sales Manager on 10 Feb 2022
Dear Steven, Thank you very much for your kind comments, we are very pleased that you spent a nice Christmas in our hotel, for us it is a very special period and we try to offer our guests the best quality during those dates. KIndest regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December birthday
We stay here every December for a week on my wifes birthday.We love everything about this hotel,the service,the staff,the food.We would recommend to anyone who needs a bit of pampering.
Stayed 7 nights in Dec 2021
Response from Lorea Santos - Sales Manager on 10 Feb 2022
Dear Daniel, Thank you very much for your kind comments. Sorry for the delay in this answer, but we are very pleased to know that you spent a nice holidays again with us. It is a big pleasure welcoming you every December, and we hope to continue doing it. Kindest regards from Lanzarote

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Everything was as expected as on previous stays just a little different because of Covid which is necessary. We had a very efficent and welcoming check in and found all the staff helpful and friendly. We would especially like to mention Stephenie who was helpful when we requested a room change for personel choice and not only did she accomodate us but always with a friendly smile and pleasant manner. The food both at breakfast and dinner was top notch an excellent choice. Hope to return next year Covid permitting.
Stayed 7 nights in Dec 2021
Response from Lorea Santos - Sales Manager on 10 Feb 2022
Dear guest, Thank you very much for your kind comments, and sorry for answering you so late. What a pleasure to welcome every year our favourite guests. We hope that Covid will be a bad remember and we can meet us in the hotel very soon. Kindest regards,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely San Antonio
The San Antonio hotel was wonderful and we really enjoyed our short stay. Xmas decorations were being put up as we arrived which was extra special.
Stayed 2 nights in Nov 2021

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel
Stayed 5 nights in Nov 2021

8/10 Good

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2021
Response from Lorea Santos - Sales Department on 9 Nov 2021
Dear Ann, Thank you for your kind score, we hope you had a pleasant stay with us. Hoping welcome you again in a near future. Kind regards,

6/10 Okay

Philip

Ireland
Hotel dated and could do with some general maintenance , food selection not as varied as previous hotels I stayed at and not as much choice. Restaurant staff not very helpful or friendly , just a very Good 3* hotel to be honest.
Stayed 4 nights in Sep 2021
Response from Lorea Santos - Sales Manager on 9 Nov 2021
Dear Philip, Thank you for your comments. We regret that your stay at the hotel was not of your liking. We try to do our best regarding the variety of food, and the staff is frequently mentioned positively, we are really sorry if you did not feel good. We take note of your review in order to improve in those areas. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good and I would certainly go back
Stayed 7 nights in Mar 2020
Response from Lorea Santos - Sales Manager on 16 Apr 2020
Dear customer, Thank you for your kind comments, and we hope welcome you again very soon. Kind regards,

6/10 Okay

Tim, London

Liked: Cleanliness
Not 4 star - maybe 2.5; tried and basic - everything has a fee (even for a kettle in the room); but clean; some staff warm and friendly others quite abrupt; good location; pool temp just right; breakfast and dinner offer v basic and average
Stayed 2 nights in Feb 2020
Response from Lorea Santos - Sales Manager on 16 Apr 2020
Dear Tim, Thank you for sharing your comments with us. We regret that you had not a pleasant stay with us, we take note of your comments in order to improve our services. Regards,

6/10 Okay

Ed

Travelled with family
Liked: Room comfort
Ok but dated
The hotel was ok but not a 4* and really starting to date. The rooms were clean in sense of cleaners doing their jobs but there were things they could not resolve such as old carpet, roof tiles in the bathroom falling out and a shower that looks like it had been there for 20 years! The atmosphere in the hotel was not overly welcome - it is not a place I would recommend for family’s - very much a hotel for older couples who don’t want much entertainment. The food was ok - breakfast standard and lunch was ok (although they seemed to have an issue with using your free diner for lunch instead). The pool is salt water which some people may like but we were not a fan. Finally the room keys kept stopping working so that was a pain. Overall it was ok but I would not want to go back for another 30 years or so until I’m in my 70’s
Stayed 4 nights in Feb 2020
Response from Lorea Santos -Sales Manager on 16 Apr 2020
Dear Ed, Thank you for sharing your comments with us. We would like to inform you that we are renovating the hotel step by step, we already have many rooms without carpets and baths and we continue doing works in the hotel. Regarding the ages of our guests, in winter most of people travelling are older because they have time, and in summer familys with children too, it is normal that they can travel in some seasons where families cannot do it. Hoping see you again in the hotel, Kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, on a beach and close to the Town. Housekeeping was everyday, the food was good. Sea views from almost every room There was entertainment every night. Hotel rooms could do with an uplift. they are dark wood and floors are carpeted.
Stayed 7 nights in Nov 2019

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019
Response from Lorea Santos - Sales Manager on 15 Oct 2019
Dear Catherine, Thank you for your kind comments, we hope you enjoyed your stay with us. Kind regards,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Would highly recommend this hotel. From the moment we arrived until we left the service, staff and facilities were First Class. Will definitely be returning in future.
Stayed 7 nights in Sep 2019
Response from Lorea Santos - Sales Manager on 15 Oct 2019
Dear Sharon, Thank you very much for your kind comments, we are very pleased to see that you enjoyed your stay. We look forward to your next visit. Kindest regards,

10/10 Excellent

Zlata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Lorea Santos - Sales Manager on 15 Oct 2019
Dear Zatla, Thank you so much for your high score, we hope that you had a lovely stay at the hotel, and we hope see you again very soon. Kind regards,

10/10 Excellent

Irene, Perth, Scotland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there for one night but enjoyed the pool area and also enjoyed our dinner. Reception staff very helpful and ensured we had an easy check in and out.
Stayed 1 night in Aug 2019
Response from Lorea Santos - Sales Manager on 12 Aug 2019
Dear Irene, Thank you for your feedback, we are very glad to know that you enjoyed our installations. We hope that next time you will spend more time with us. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Lorea Santos - Sales Manager on 12 Aug 2019
Dear guest, Thank you for your score. Regards,

6/10 Okay

Verified traveller

Stayed 5 nights in Jul 2019
Response from Lorea Santos - Sales Manager on 12 Aug 2019
Dear guest, Thank you for your score, but we do not know your feedback, anyway we hope that you spent a nice stay with us. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday stay in July 2019.
Staff friendly helpful. Excellent food. Room clean great sea view room. Not enough sun beds. ( we do not get up to reserve sunbed at 7am) Hotel has had some up date which looks a lot better.
Stayed 7 nights in Jul 2019
Response from Lorea Santos - Sales Manager on 12 Aug 2019
Dear guest, Thank you very much for your kind comments, we hope that you spent a nice stay with us. We are renovating some parts of the hotel, so hopefully you can check the new things in your next visit. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Evrerything was fantastic apart from Internet(wifi) I couldn't use at all
Stayed 7 nights in Jul 2019
Response from Lorea Santos - Sales Manager on 12 Aug 2019
Dear guest, Thank you for your kind comments, we are very satisfied that you had a pleasant stay with us. We hope to see you again in a near future (hopefully with wifi in order :) ) KInd regards,

10/10 Excellent

Verified traveller

Stayed 8 nights in May 2019
Response from Lorea Santos - Sales Manager on 5 Jun 2019
Dear customer, Thank you very much for your kind score, we hope that you spent a nice holidays with us. Looking forward to see you again very soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great friendliness comfort we’ve been going to Vic for the past 5 years would love a room with a sunny balcony
Stayed 7 nights in May 2019
Response from Lorea Santos - Sales Manager on 5 Jun 2019
Dear regular customer, Thank you very much for your kind score and comments. Please contact us again when you make a reservation at the hotel, in order to give you a sunny balcony room as you prefer. We take care of our regular clients. Looking forward to see you again very soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
How helpful and accommodating the staff were nothing was a problem ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in May 2019
Response from Lorea Santos - Sales Manager on 5 Jun 2019
Dear customer, Thank you very much for your kind score and comments and for sharing with us. We are very happy if you spent a nice stay with us. Hoping see you again very soon. Kind regards,

8/10 Good

Verified traveller

Stayed 5 nights in May 2019
Response from Lorea Santos - Sales Manager on 5 Jun 2019
Dear customer, Thank you very much for your kind score, we hope that you spent a nice holidays with us. Looking forward to see you again very soon. Kind regards,

10/10 Excellent

Verified traveller

Stayed 10 nights in Mar 2019
Response from Lorea Santos - Sales Manager on 26 Apr 2019
Tank you for your kind score!! we hope you had a lovely stay! Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel, rooms a bit aged though could do with a refresh
Stayed 3 nights in Mar 2019
Response from Lorea Santos - Sales Manager on 1 Apr 2019
Dear guest, Thank you for sharing your comments with us. We are refreshing some rooms and commom areas of the hotel, and we hope to continue improving the installations during this year. Perhaps in your next visit you can check it! Kind regards,

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Lorea Santos - Sales Manager on 1 Apr 2019
Dear guest, We regret that you did not feel good in the hotel, but we do not know why or how we can improve, so we can say just thank you for coming. Regards,

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019
Response from Lorea Santos - Sales Manager on 1 Apr 2019
Dear guest, Thank you very mich for your score! we hope you had a lovely stay with us! Best Regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the fact that u had to pay 12euros to rent the fridge per we,ek a 4star hotel should not expect their guests to pay for this facility it is not a luxury it is a neccessity the bathrooms were very dated the hotel could do with spending a bit of money on them
Stayed 10 nights in Mar 2019
Response from Lorea Santos - Sales Manager on 1 Apr 2019
Dear guest, Thank you for sharing your comments with us, this is very important in order to improve our service. We are renovating step by step some parts of the hotel, waiting for the last permission from the local goverment to do some necessary works. In the meantime we are trying to refresh our installations. Kind regards,

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel have been many times always clean and friendly.👍
Stayed 7 nights in Mar 2019
Response from Lorea Santos - Sales Manager on 1 Apr 2019
Dear Susan, Thank you very much for your kind comments, and thank you for trusting on us again, we love to have regular clients with us and check their satisfaction year on year. We hope welcome you again very soon. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is an excellent location, it is just a short distance from the airport, it is right on a small sandy beach next to a rocky shore line and is just a short walk along from a large sandy beach where it is possible to access the sea to paddle and swim without clambering over any rocks. The hotel is clean and well maintained and the food is good quality with plenty of variety. I would describe this hotel overall as a genuine four star property in all respects, I thoroughly enjoyed my stay there and hope to return in the future.
Stayed 5 nights in Mar 2019
Response from Lorea Santos - Sales Manager on 1 Apr 2019
Dear guest, Thank you very much for your comments, it is a pleasure for us to know that you spent a nice holidays in the hotel. Thank you also for giving all details for future guests, we are sure that they will be useful for them. We hope see you and welcome soon Kind regards,