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Rating 10 - Excellent. 4300 out of 7467 reviews" "
Just an average experience. Nothing special as far as the rooms. Also, beware of the mobile app check-in and check-out. Both processes had issues, so ended up standing the outrageous desk lines anyway. MGM should have better IT than this.
The first time we booked at this hotel our stay was amazing, the lady who checked us in was super friendly and welcoming. This time around the lady who checked up didn’t even say hi or welcome us in any way. She seemed annoyed and was trying to just check us in quickly when we weren’t even in a rush and there was no line. Also we were disappointed to not be able to enjoy the pool since it was closed and when we called before heading to the pool they assured us it was open.
Francisco
Stayed 2 nights in Mar 2024
Response from Guest Experience on 26 Mar 2024
Dear Francisco,Thank you for taking the time to share your feedback regarding your stay at Aria. We deeply regret to hear about the less-than-satisfactory experience you had with our reception staff this time around. Please be assured that this is not reflective of the high standards we strive to uphold. We also apologize for the confusion and disappointment regarding the pool's availability, which we understand could have negatively affected your overall stay with us. We appreciate your feedback as it enables us to improve and provide a more enjoyable experience for our guests. We hope to have the opportunity to welcome you back again soon and make up for this recent experience.
We thoroughly enjoyed our room and experience at the Aria. It is a very nice hotel and the tram is a great way to move between the MGM properties. We had an excellent time, and we will be coming back!
This property has it all. No need to leave if you don't want to. From shopping to clubs to dining everything was wonderful. The amenities and perks are phenomenal. It is a great location to get to anything.
The hotel is beautiful but our room smelled terribly
Claudine
Stayed 1 night in Mar 2024
Response from Guest Experience on 18 Mar 2024
Dear Claudine,Thank you for taking the time to share your feedback regarding your stay at Aria. We are pleased to hear that you found our hotel beautiful. However, we are truly sorry about the unpleasant smell in your room. We will make sure your comments are shared with our team so that this situation can be looked into. We sincerely hope that you will give us another chance to prove that our usually high standards can be met.
I have stayed at the Aria many times and always loved it but this time I feel like their quality has dropped drastically.
Upon arrival we were informed that they have oversold the rooms and did not have a 2 queen bedroom available and “forced” me and a friend to share a king room since thats all they had.
Thiago V
Stayed 4 nights in Feb 2024
Response from Guest Experience on 18 Mar 2024
Dear Thaigo V,Thank you for taking the time to share your feedback regarding your recent stay at Aria. We are truly sorry to hear about the unexpected change in accommodation and understand the inconvenience it must have caused you and your friend.We highly value your loyalty and the fact that you chose Aria for your stay's multiple times. Please accept our sincere apologies for the disappointments you experienced. We are taking into account your comments seriously and will do our utmost to improve on the drawbacks you pointed out. Thank you once again for your constructive feedback. We hope to get the opportunity to serve you better in the future.
The Aria was beautiful, would definitely stay here again.
Andrew
Stayed 1 night in Feb 2024
Response from Jennifer Rivera on 18 Mar 2024
Thank you! We very much appreciate the wonderful feedback and would be grateful if you could share your experience in an Expedia review upon your departure. Simply navigate to Aria's Expedia page and select “Write a Review” to get started. Please let us know if we can assist in any way during your time with us. We hope to see you again soon and wish you safe travels!
Did like the long walk to the room. Elevator is in middle of building and room at end of building. Need more elevators. Will not stay again unless I can pick my room.
Wasn’t a high end room experience. They blamed 3 party booking (Expedia) as the reason they couldn’t fix any problems.
Jordan
Stayed 3 nights in Mar 2024
Response from Guest Experience on 18 Mar 2024
Dear Jordan,Thank you for sharing your thoughts with us. We regret to hear about the issues you experienced during your stay. It is indeed unfortunate when issues can't be directly resolved due to third-party involvement. We hope it will not deter you from staying with us again in the future. We'll ensure to make it a comfortable and seamless experience for you.
One of the best properties Vegas has to offer, close to all the major attractions but stands on its own as far as gaming dining and entertainment. Amenities are luxurious and easy to access. Will definitely be returning to the Aria on future trips to Vegas.