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Reviews of Horseshoe Las Vegas

4 out of 5
Horseshoe Las Vegas
3645 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 4787 out of 11981 reviews" "
Rating 8 - Good. 3412 out of 11981 reviews" "
Rating 6 - Okay. 1831 out of 11981 reviews" "
Rating 4 - Poor. 1055 out of 11981 reviews" "
Rating 2 - Terrible. 896 out of 11981 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very big and spacious. Definitely moderate and up to date
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was reasonable and the rooms are big. I liked that it had a little refrigerator in the room and you didn't have to pay EXTRA for it. The location was great as well. The online check in and kiosks for room keys was great! My only downside was the pool hours - closed at 5pm and no hot tub.
Stayed 3 nights in Apr 2024
Response from Dan on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean quiet your people around you next to the places that
Stayed 4 nights in Apr 2024
Response from Dan on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Michael, Little Rock

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The main issue that I experienced is, they do not come to clean the room doing my entire 4 day stay. I had to sit my trash outside my door. The other issue was I could barely gamble because the entire area was full of smoke.
Stayed 4 nights in Apr 2024
Response from Dan on 24 Apr 2024
Hello Michael, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Omkar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is good and comfortable and situated right in middle of the strip, so convenient if you are planning to spend time on strip. But the check-in process was too slow. Self Service check-in kiosks were not working and there were only 2 staff members catering to all check-ins which led to long queue for check-in. It took 1 hour and 15 minutes for them for my check-in even if I had paid my booking amount in full on Expedia. One of the staff manager was also rude to everyone in queue. Atleast she should have been empathetic towards customers who are waiting for hours in queue with their luggages. Absolutely not good experience at the time of check-in.
Stayed 3 nights in Apr 2024
Response from ALM on 24 Apr 2024
Hello Omkar, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and we loved the proximity to center strip!!
Stayed 3 nights in Apr 2024
Response from ALM on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed here for the second time. My stay both times was enjoyable since the hotel is in a very convenient location. We liked that we could walk through to Paris and avoid the Las Vegas heat. We were able to easily walk to MGM Grand as well as the Palazzo. It was a quick walk to Caesars Palace for dinner and Cosmopolitan for drinks. We also appreciated the late night snack options on the lower level of the hotel. The pool was nice, though, nothing special. We got a High Roller view both times we've stayed and were very happy with the view, despite being on opposite ends of the hotel. The view of the Sphere was amazing. The rooms were larger than other's we've stayed in as well. My only gripe was that the towels weren't fully stocked and there was no hand soap upon check-in. But that was quickly fixed when requested. I must also note, the Uber pick up area is the best of all the casinos I've been picked up at. Very easy to find. The casino was clean. Check-in/check-out was a breeze. I look forward to staying here again in the future.
Stayed 2 nights in Apr 2024
Response from Doug on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

yolanda j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean comfortable room and surprisingly quiet because the casino is a large casino
Stayed 1 night in Apr 2024
Response from Michelle on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bob

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from ALM on 24 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Devin

Liked: Cleanliness, staff & service
Very nice and convenient
Stayed 1 night in Apr 2024
Response from Doug on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one nights stay. Would stay there again. Close to everything.
Stayed 1 night in Apr 2024
Response from Doug on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was much quieter than expected
Stayed 4 nights in Apr 2024
Response from Michelle on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations from Old Bally was noted
Stayed 2 nights in Apr 2024
Response from Michelle on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was in the middle of everything
Stayed 3 nights in Apr 2024
Response from Christina Banks on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Robert

Liked: Amenities
Great location in centre of strip
Stayed 3 nights in Apr 2024
Response from Kimberly on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christina Banks on 23 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente
Stayed 1 night in Apr 2024
Response from Christina Banks on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Georgina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had a horrible Saturday
Stayed 1 night in Apr 2024
Response from ALM on 22 Apr 2024
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Paige

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
This property was just OK - I would NOT stay again. I recommend the Paris next door if you need to be near this location. Horseshoe will nickel and dime you for EVERYTHING. You get there at 2? Pay $40 to get a room now or wait for 2 hours until they call you. Want to check out late? Prices will be different based on who you ask. They ranged from $40 to $100 to not available at all (but rooms were down to $35/night when we looked). DON'T book a "fountain view" room because that's a total joke unless you are high enough in the hotel apparently. We were floor 16 and couldn't see anything - it's just the entire rooftop for the casino then a tower with full construction going on blocking the fountains. Get the high roller view because then you can at least look at the sphere and the rest of the strip on that side. We switched rooms because the fountain view was so incredibly disappointing. We moved to a suite, should be nicer right? Ehh.. same quality room, just a little bigger. The ceiling was peeling in the bathroom and shower area, the more you looked the grosser it gets. Dirty doors, gross walls, hair in the shower, that kind of thing. Oh, the pool was also not available, if you wanted a pool you had to go to the Paris hotel and use theirs. Like mentioned, it was OK. Lots of people smoked inside this casino vs. next door. The shops right outside the lobby over the escalator were probably the best part. 2 for 1 drinks at one of the bars, plenty of quick food and a CVS.
Stayed 3 nights in Apr 2024
Response from Ruby on 21 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed. We should have all our fees advertised prior to the part where you have to confirm payment. Other fees such as early check in, late check out, etc. are considered incidental charges ( extras) which we take from your incidental deposit and is advertise as well that the property will hold via credit card. Incidental charges are not individually listed as they are not guaranteed and based upon availability. Other things such as parking are also on the website. We cannot quote you those charges if we are not certain we are able to provide upon your check in. I hope this clarifies everything. Please have a great day!

8/10 Good

Chul Soon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Latrice on 22 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

8/10 Good

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
I paid $12 for a 20oz soda and a 32oz water. There was no coffee pot or microwave in the room, I’ve never experienced that ever in a hotel. Just be prepared to over spend. If you venture out across the street you will find much better prices
Stayed 3 nights in Apr 2024
Response from Kimberly on 21 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and extremely comfortable beds
Stayed 2 nights in Apr 2024
Response from Ruby on 20 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Raymon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It was pretty good overall
Stayed 3 nights in Apr 2024
Response from Michelle on 20 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Wanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Apr 2024
Response from Kimberly on 21 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Ruby on 21 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed, and Please let us know what the issues were and we will work hard to fix the issues you've experienced. Please have a great day.

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Compared to other Vegas hotels, this is not rank among the best. The biggest complaint is that there is no coffee machine in the room, which is surprising since even cheap hotels have them. Having said that, the price was reasonable, the room was big, and it connects to the Paris and many restaurants available. Overall, it is fine for the price.
Stayed 2 nights in Jan 2024
Response from Michelle on 20 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Latrice on 20 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were nice, rooms were clean and casino floor was fun!
Stayed 3 nights in Apr 2024
Response from Michelle on 20 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Prakash

Travelled with family
Liked: Cleanliness
Excellent location. The property management is poor and ignorant. The ice cube dispensing machine on the floor was broken, I was told that it will be fix and I will be informed. The machine was still broken till i checked out .
Stayed 2 nights in Apr 2024
Response from Michelle on 19 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Michelle on 19 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Simson, Toms River

Business traveller
Liked: Cleanliness, staff & service
Seems like this resort is ready for an upgrade.
Stayed 2 nights in Apr 2024
Response from Dan on 19 Apr 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

2/10 Terrible

Rattanaporn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service is not good i stay three day no clean up
Stayed 3 nights in Apr 2024
Response from Kimberly on 19 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Francisco

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Las áreas estaban Descuidadas y los paños eran viejos
Stayed 5 nights in Apr 2024
Response from Kimberly on 19 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
was a good stay
Stayed 3 nights in Apr 2024
Response from Dan on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

sandy, santo domingo

Business traveller, Travelled with group
Disliked: Cleanliness
Bajo fuerte a Cigarrillo y marihuana en toda el área del casino y Lobbie.
Stayed 4 nights in Apr 2024
Response from Kimberly on 19 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Therese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come back every year to the Horseshoe. I've been back at least a dozen times. It's a great value. It's right in the heart of the Strip. It has access to the Monorail which makes getting around Vegas easy. You get the whole Vegas experience at a great value.
Stayed 3 nights in Apr 2024
Response from Kimberly on 19 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Alberto S, Minneapolis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
You pay for an extra daily resort fee for what? Wifi for 2 only. No bottled water, no room cleaning! Nothing
Stayed 3 nights in Jan 2024
Response from ALM on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the comfortable beds, access to the monorail and access to the food and shopping at Paris. The staff was nice and accommodating and the rooms were clean. Also liked being in the center of the strip with easy access to the bus.
Stayed 7 nights in Apr 2024
Response from Dan on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Oscar, CYPRESS

Travelled with partner
Liked: Amenities, property conditions & facilities
I asked several times for my room to be made up. They would promise me it would get done but yet it never was. I had called 4 times in one day and they never came even after several promises. Other than that, the Hotel itself was awesome.
Stayed 3 nights in Apr 2024
Response from ALM on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Jeffrey M

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and location. I see construction so some amenities weren’t available like the pool.
Stayed 5 nights in Apr 2024
Response from John on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was quiet and functional but charged for every little thing unlike other hotels in other tourist areas. The cabinets in the bathroom and trim needed to be repainted.
Stayed 3 nights in Apr 2024
Response from John on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Cheyenne

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Everything was okay for the price.
Stayed 3 nights in Apr 2024
Response from John on 18 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kimberly on 19 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Boris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff is horrible
Stayed 5 nights in Apr 2024
Response from John on 18 Apr 2024
Hello Boris, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Ryan Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the center of the strip, no rental car or Uber needed. Bummed their was an arcade that replaced the sports book.
Stayed 3 nights in Apr 2024
Response from John on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine except for smokey smell on the Casino floor
Stayed 3 nights in Apr 2024
Response from Dan on 17 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

KONSTANTINOS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great spot. Other than that our stay was fine.
Stayed 2 nights in Apr 2024
Response from ALM on 17 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To much walking.
Stayed 6 nights in Apr 2024
Response from Latrice on 17 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

Alighah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this place it was near everything!
Stayed 1 night in Feb 2024
Response from Michelle on 16 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!