I love the palms place but from the moment there was an issue at check in I felt my concerns increasing. As posted on my reservation confirmation I was told to provide Id & payment to the front desk; I did, and they the guy helping me was telling me my room was reserved at the other tower! I said NO! I reserved a room here, he then attempted to back track and said there’s another reservation under the same name! I find that really hard to believe 😒, but I get my room key and head upstairs. Room smelled like a trap house but I noticed the scent was coming from the air vents, I pretty much had the balcony doors airing out the room the whole weekend which then Caused flies to enter the room. So annoying! Room was chill but being a regular guest at this hotel I noticed the lil things like, like no paper towels or trash bags. It’s always the little things that can make or break a hotel stay! Probably the most horrific thing is that the bath tub jets would turn on by themselves which happed 3 times Saturday night! So spooky, also there was horrible static coming from the tv which just left me wondering if I’d ever stay here again! In 11 years of visiting this hotel I’ve noticed the change and in atmosphere and really wonder if they can make it what it used to be! A LUXURY RESORT! Honestly the property owner was very prompt and responsive but the cons are over shadowing the pros in this last stay!