Seasonal outdoor pool, open 9:00 AM to 5:00 PM, pool cabanas (surcharge)
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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5940 out of 14954 reviews" "
Rating 8 - Good. 3894 out of 14954 reviews" "
Rating 6 - Okay. 2335 out of 14954 reviews" "
Rating 4 - Poor. 1552 out of 14954 reviews" "
Rating 2 - Terrible. 1233 out of 14954 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer L

Travelled with family
Liked: Cleanliness
Good location Resort fee too high…WiFi was TERRIBLE
Stayed 4 nights in Apr 2024
Response from Dan on 18 Apr 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

2/10 Terrible

Darin

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Never paid for a weeks stay at a vegas strip hotel in a low floor with no view of the strip…until now. Asked for an upgrade and received absolutely no response. Expected better, received the worst.
Stayed 5 nights in Apr 2024
Response from Ruby on 18 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. View rooms are considered upgrade and are based on availability at check in. The suggestion I can provide is to book a view room originally when booking a reservation. I apologize we did not have availability during your stay.

10/10 Excellent

Linda

Travelled with partner
Liked: Property conditions & facilities
Room overlooking the strip was beautiful
Stayed 1 night in Apr 2024
Response from Dan on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and great price
Stayed 2 nights in Apr 2024
Response from ALM on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

tori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service and security was awesome ,every last employee I came across was was very nice and attentive!!!!
Stayed 3 nights in Mar 2024
Response from Kimberly on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid 3-4 star property. Service and a little more friendly staff could push it closer to a solid 4 star
Stayed 3 nights in Apr 2024
Response from John on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was great
Stayed 1 night in Apr 2024
Response from ALM on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Julie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Reception always busy, not enough staff on! Views are good, rooms kept clean and tidy
Stayed 6 nights in Mar 2024
Response from Kimberly on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from John on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view and the hotel has access to great amenities. Being connected to the Mircle Mile and close to other iconic properties made this an ideal location on the strip. The hotel and casino areas were very well-maintained and clean. Check-in staff were fast and express check-out kiosks made for a quick departure.
Stayed 4 nights in Apr 2024
Response from Dan on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent
Stayed 3 nights in Apr 2024
Response from Michelle on 17 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kimberly on 18 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms good location but a lot of hidden charges and a 500 dollar hold on your card
Stayed 5 nights in Apr 2024
Response from Michelle on 17 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Carol

Travelled with family, Travelled with partner, Travelled with group
Our room was hot and then it would get cold not a pleasant stay for the amount of money paid
Stayed 3 nights in Apr 2024
Response from ALM on 16 Apr 2024
Hello Carol, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

Ahide

Liked: Cleanliness, staff & service, property conditions & facilities
the parking is terrible the fact that they charge resort fee per day per person is excessive.
Stayed 2 nights in Apr 2024
Response from ALM on 16 Apr 2024
Hello Ahide, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Lynette

Travelled with partner
Disliked: Property conditions & facilities
This was my first time in Vegas celebrating my birthday. I was given what they called a better room with partial view of the sphere, however, I would have preferred a better room where the furniture was not chipped and the bathroom was a bit cleaner. Probably won’t stay again. First impression is a lasting impression!! Make someone want to come back.
Stayed 3 nights in Apr 2024
Response from John on 17 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Jegan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very basic facilities. Not enough towels, no drinking water. The basin in the bathroom took too long to drain.
Stayed 1 night in Apr 2024
Response from John on 16 Apr 2024
Hello Jegan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Ryan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a positive experience. The cheap breakfast options were a bonus.
Stayed 6 nights in Apr 2024
Response from John on 16 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Joel helped us at check in and was excellent!
Stayed 3 nights in Apr 2024
Response from Christina banks on 16 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good.
Stayed 4 nights in Apr 2024
Response from Michelle on 15 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have extra pillows. One was on the bed. Urine around toilet. Vending machines did not work. Paid to have our bags taken to the room while we walked around. Returned to the hotel and bags were not in our room. Went back down. They lost our bags. Waited another 45 minutes fir them to find them and brought them up ourselves. Horrible
Stayed 1 night in Apr 2024
Response from Latrice on 15 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan on 16 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

RYAN, Arlington

Business traveller
Disliked: Staff & service, property conditions & facilities
Water was off for some reason for about an eight hour block. Maids never came and cleaned my room. Used a kiosk to check in after 4, but it said my room wasn't ready yet even though check in was 4pm
Stayed 2 nights in Apr 2024
Response from Latrice on 15 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were excellent, and my limited interaction with the staff was great. The only reason I am rating them with a 3 is because both nights of my stay there was constant jackhammering going on which sounded like it was coming from above my room, and when I called the front desk at 1am they put me through to security and I was told the mall next door had been doing construction the past few weeks. I understand that this is out of their control, but nothing was.me ruined during booking or during check-in and no offer to move to a quieter room was offered, so basically I couldn't sleep for the 2 nights that I stayed there.
Stayed 2 nights in Apr 2024
Response from Ruby on 15 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

4/10 Poor

Karen

Travelled with family
Liked: Staff & service
Disliked: Amenities
When checking in virtually was informed that there was a resort fee of over $52 a day which covers Internet for two devices use of the fitness room and some other charge but it does not include a recliner by the pool you have to pay $25 to rent one and there is no other seating available. The music from the pool area is so loud we could hear it clearly on the 38th floor Paid over $35 for two extra hours for a late checkout only to be awakened by housekeeping, knocking on the door and coming into the room.
Stayed 2 nights in Apr 2024
Response from JD on 15 Apr 2024
Hello Karen, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and scorpions show. We are 2 people the room felt like we could have hosted a band lol
Stayed 1 night in Apr 2024
Response from John on 15 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Maurilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s no concierge and room service like a breakfast at the room . The good one , the fridge it’s empty, you can buy stuff on the supermarket and and keep your own beverages and food cheaper inside the fridge.
Stayed 2 nights in Apr 2024
Response from Christina banks on 15 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

nayelli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location
Stayed 2 nights in Apr 2024
Response from Christina banks on 15 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in the strip. Best views, central Location and great casino
Stayed 3 nights in Apr 2024
Response from John on 15 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Ron

Travelled with family
Stayed 2 nights in Apr 2024
Response from Christina banks on 15 Apr 2024
Hello Ron, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with the property. I would definitely stay again. Room modern clean. Service excellent.
Stayed 1 night in Apr 2024
Response from Michelle on 16 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Catherine

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They had no close to room parking the fact that we had to pay 20$ extra for parking garage an it was a very fare walk thru mall thru casino to room an we could not keep same room next day cuz staff gave us a sweet so we could not just simply stay over we had to go find a different room off property an I could not sleep due to the constitution
Stayed 1 night in Apr 2024
Response from Michelle on 14 Apr 2024
Hello Catherine, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enjoyed fast elevators is access to casino
Stayed 3 nights in Apr 2024
Response from Kimberly on 14 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Todd A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again. Nice convenient location.
Stayed 3 nights in Apr 2024
Response from Kimberly on 14 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 1 night in Apr 2024
Response from Kimberly on 14 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Latrice on 15 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Latrice on 15 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for not having hot water in our hotel room.
Stayed 1 night in Apr 2024
Response from Latrice on 14 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

6/10 Okay

Melissa

Liked: Staff & service, property conditions & facilities
Nice big spacious room, but it was rather dirty
Stayed 4 nights in Apr 2024
Response from Ruby on 14 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will alert the housekeeping team and we will work hard to fix the issues you've experienced. Please have a great day.

6/10 Okay

Robin

Liked: Cleanliness
You’d think there could be coffee in the rooms!
Stayed 1 night in Apr 2024
Response from Ruby on 14 Apr 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

6/10 Okay

Chelsey lynn

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from John on 15 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from John on 15 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Virginia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We asked for electric kettle to heat water for our evening tea but they said its not allowed to heat anything. We have been to different hotels and this experience is the first for us.
Stayed 3 nights in Apr 2024
Response from Doug on 14 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

tanya

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, hallways, casino is the worst one for smelling like smoke others were not as bad. Staff are so rude. Staff are not helpful. Planet Hollywood used to be the best very disappointing
Stayed 7 nights in Apr 2024
Response from Doug on 14 Apr 2024
Hello tanya, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, staff was amazing. Right in the middle of the action of everything.
Stayed 4 nights in Apr 2024
Response from Doug on 14 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Chesley, Winterland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the Strip and beautiful hotel. Booked a room with king size bed months before travelling but when checking in was told no rooms with king size bed remaining! The agent said they only had so many rooms with king size beds and there was no more remaining. Not sure what the point was reserving a room that wasn’t guaranteed!!
Stayed 5 nights in Mar 2024
Response from Michelle on 14 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Stephen Jung Kuang

Stayed 4 nights in Mar 2024
Response from Michelle on 14 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Jennifer, Manvel

Travelled with partner
Liked: Staff & service, amenities
Seemed a little on the dirty side, bathroom. And casino music was waayyy to loud.
Stayed 3 nights in Apr 2024
Response from Michelle on 13 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Concert is the hotel
Stayed 2 nights in Apr 2024
Response from Latrice on 14 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the property was close to a lot of other food and locations in Vegas.
Stayed 3 nights in Apr 2024
Response from Michelle on 13 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!