Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Reviews of Hilton Vacation Club Polo Towers Las Vegas

3.5 out of 5
Hilton Vacation Club Polo Towers Las Vegas
3745 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 1705 out of 3204 reviews" "
Rating 8 - Good. 806 out of 3204 reviews" "
Rating 6 - Okay. 316 out of 3204 reviews" "
Rating 4 - Poor. 159 out of 3204 reviews" "
Rating 2 - Terrible. 218 out of 3204 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristin, Centennial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel was great. The location was great as well as the price. The only issue which will be resolved in time was the construction around the hotel, but this is temporary and would absolutely visit again.
Stayed 4 nights in Mar 2024

10/10 Excellent

MAHNAZ

Full kitchen
Stayed 7 nights in Mar 2024

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a small group to stay at.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was construction. May have made getting around a little more complicated
Stayed 5 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

David Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean. Staff was friendly
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Hesam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Laura, LaPorte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the construction area so large we felt constrained on the access to the strip.
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room we chose. Will come back again with family.
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location! But didn’t like the noise from construction next door to my room great view though, but overall great location and had a great experience!!!
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Lani

Stayed 6 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

David, Mercer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fine. They send too many messages asking if you need anything (multiple times per day) and it was a bit much. Glad they check, but need to reduce the amount. Also, they left messages on our phone to try and sell us on "time shares", but we did not answer and there were no additional attempts. Finally, the area around the hotel is under construction as of 3/24 and the route to and from the strip is dirty, a bit loud and looks unsafe when walking to the strip. We still consider it worth the expense.
Stayed 5 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful!
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

hsinyi

Travelled with partner
Disliked: Property conditions & facilities
I might missed something but I didn’t expected to have a sofa bed room.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
We regret to hear about this and understand your frustrations. This feedback will be used to improve future resort stays. For future stays, we welcome you to consider our 1 & 2 bedroom Suites.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great location limited by construction
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Avinash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful!
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Logan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were amazing and the rooms are very comfortable.
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive to the point of too many phone calls. , A lot of local construction. Made it feel less safe than the strip, but I think it was fine. They did ask us to tour their properties and I wasn’t thrilled with that.
Stayed 5 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Iurii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 27 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Lani

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We did not know there was no housekeeping service until we called to ask why our room was not cleaned. Then we were told we had to request cleaning 24 hours in advance. This cleaning consisted of making the beds and taking the dirty towels. Trash was not removed and surfaces were not wipes, swept, or vacuumed.
Response from Polo Towers Team, on 27 Mar 2024
Thank you for taking the time to share comments about your recent stay with us at Polo Towers. We regret to hear and extend our apologies for the less than satisfactory guest service you received. Our team will absolutely learn from your constructive feedback and use it to improve moving forward.

10/10 Excellent

Huangen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and location was perfect. We would come back to visit.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

SONNY

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the room size.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Kenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool wasnt open yet but staff was great was clean and affordable for Vegas
Stayed 6 nights in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

ARTHUR, LARGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect for vacation as it has amenities not usually available in regular hotels - it has kitchen, refrigerator, microwave, electric stove, full dining table, etc. Overall the place is large with a separate bedroom. Surely we will book here when we visit Las Vegas again.
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Michael, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

LaTrac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

6/10 Okay

Harvinder

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 24 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Fabio Hernando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great for families. Although the surrounding area was under construction, the location is perfect, right beside the MGM Grand. I would definitely stay here again with my family and young kids.
Stayed 6 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff . Would definitely stay here again. Hopefully with construction completed and pool open.
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious suite and great location at a good price
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Charita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked how it was tucked away. Staff was super accommodating and friendly
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Anna

Travelled with group
Liked: Amenities
Great
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Eloisa Manalang

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great for non smoking clients
Stayed 6 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Duojia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beau séjour au Hilton vacation club polo Towers. Enregistrement facile et on a eu notre chambre plus tôt, ce qui a été très apprécié. Hôtel bien situé, et aucun problème relié aux travaux de construction sur le terrain voisin. Un peu de bruit, mais rien de dérangeant. Nous avions un studio avec cuisine. Chambre confortable, sofa-lit Queen très confortable, cuisine bien équipée.
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to the strip despite construction. Enough signs to direct you through parking lot. Heard construction early in morning but it didn’t bother us. Rooms were clean even though hotel is older. Master bedroom and bathroom were large and spacious. Amenities were sufficient and kitchen was very convenient for saving money on meals. Staff was excellent and checked on us every day via texting. We asked to face a better view other than construction and they moved us to a bit nicer view facing MGM. It’s hard to avoid construction view no matter what room but at least we could see another hotel and not just construction. Price for two bedroom suite two bathroom was good compared to Elara across the street.
Stayed 5 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a sisters getaway. We stayed in the King Suite. It was two separate rooms with door that opens between rooms. It was perfect. The valet service was fantastic. We would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 16 Mar 2024
Thank you for your positive feedback! We hope to provide you with another amazing experience on your next visit.

10/10 Excellent

Morgan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Staff was super nice and accommodating. Checked in every day to see if anything was needed. Construction started at promptly 6am but didn’t really hear it from our room. Room just as described and pictured.
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 20 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

8/10 Good

Charlene Anne, kamloops

Travelled with partner
Liked: Staff & service
The construction was a little noisy and the walking from the hotel was not very well lit at night.Our accomadation was good one bathroom tap did not shut off /was broken and the dishwasher soapdispencer was broken. We loved the full kitchen and it was clean.
Stayed 4 nights in Mar 2024
Response from Polo Towers Team, on 15 Mar 2024
Thank you for your feedback and 4-star rating! We hope to provide you with a 5-star experience on your next visit.

10/10 Excellent

Peggy

Travelled with family
Liked: Amenities
The room was fabulous service was fabulous just looked everything about it
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 15 Mar 2024
Thank you for your positive feedback! We hope to provide you with another amazing experience on your next visit.

6/10 Okay

Bruce

There was a lot of construction going on around the propert which made access confusing upon arrival. The parking valet staff was very helpful and easy to work with. The room was small, poorly furnished and no housekeeping was provided.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 15 Mar 2024
We are so sorry to let you down. Thanks for taking the time to let us know about this issue. We are diligently doing everything possible to communicate any/all impact to our guests. This is estimated to be a 15 month project. During this time, we invite you to consider other Hilton properties in Las Vegas. Though we missed the mark during this stay, sure hope you will consider us again after completion and enjoy the new shopping and dining options in the immediate area and allow us to provide a more pleasant and relaxing stay. Thank you for taking the time to give us your feedback.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the everything about the Hotel just wished it had a shuttle to get around.
Stayed 16 nights in Feb 2024
Response from Polo Towers Team, on 14 Mar 2024
Thank you for your positive feedback! We hope to provide you with another amazing experience on your next visit.

8/10 Good

Desiree

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I got daily text if i needed refills or replenish items like towels or trash that needs to be taken out. The staff treated us well I like that there is a store but wished there were food there like a cafeteria. other than, that we enjoyed our stay.
Stayed 7 nights in Mar 2024
Response from Polo Towers Team, on 14 Mar 2024
Thank you for your positive feedback! We hope to provide you with another amazing experience on your next visit.

6/10 Okay

Parker

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very pushy in trying to get you to go to a timeshare meeting to sell you one, I was asked multiple times even after saying no and asking not to approach me about them again. We had a do not disturb on our door and house keeping still tried to come in. That being said it is in a great location being very central to the strip.
Stayed 1 night in Feb 2024
Response from Polo Towers Team, on 13 Mar 2024
Thank you for taking the time to provide us this detailed feedback. Our team will absolutely learn from your constructive feedback and use it to improve moving forward. We hope to welcome you back soon!

10/10 Excellent

Ramiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great. Extremely comfortable and clean. The only thing was the noisy ness from the construction happening right in front of the building. Although, location is awesome! I was able to get to shows quickly from there.
Stayed 2 nights in Mar 2024
Response from Polo Towers Team, on 19 Mar 2024
Thank you for staying at Polo Towers, hope to welcome you back soon.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 14 Mar 2024
Thank you for your positive feedback! We hope to provide you with another amazing experience on your next visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time and everyone was nice
Stayed 3 nights in Mar 2024
Response from Polo Towers Team, on 13 Mar 2024
Thank you for your positive feedback! We hope to provide you with another amazing experience on your next visit.