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Reviews of The Westin Las Vegas Hotel & Spa

4 out of 5
The Westin Las Vegas Hotel & Spa
160 E Flamingo Rd, Las Vegas, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

VANESSA

Business traveller
Liked: Cleanliness, staff & service
Property does not have casino on site so it isn't as loud as others on the strip. Lobby and restaurant good. Rooms need refurbish.
Stayed 3 nights in Mar 2024
Response from Westin Hotel & Spa Las Vegas on 18 Mar 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of all of our guests, such as yourself. As a teachable moment, we have shared your feedback with the appropriate hotel leaders as we strive to improve the overall guest experience.We hope to have the opportunity to welcome you back sometime in the future and restore your confidence in our property.

6/10 Okay

Aimee

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Westin Hotel & Spa Las Vegas on 16 Mar 2024
Thank you for taking the time to share your recent experience at the Westin Las Vegas Hotel & SpaYour valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. If you would like to share more details about your stay or need any further assistance please feel free to email me at bhair@westinvegas.com

10/10 Excellent

Max

Stayed 1 night in Feb 2024
Response from Westin Hotel & Spa Las Vegas on 23 Mar 2024
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

Verónica

Stayed 1 night in Dec 2023
Response from The Westin Las Vegas Hotel & Spa Team on 9 Mar 2024
Thank you very much for staying with us ! We hope to welcome your visit again soon.

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable! Staff was awesome. No casino in the lobby and no smoking! Will stay again for sure. Went for U2 at the Sphere was right our window!! Thank you !!
Stayed 2 nights in Dec 2023
Response from The Westin Las Vegas Hotel & Spa Team on 9 Mar 2024
Thank you very much for staying with us ! We hope to welcome your visit again soon.

10/10 Excellent

Rong

Travelled with family
Liked: Amenities
The staff who helped with luggage is very nice and friendly.
Stayed 1 night in Dec 2023
Response from Kevin H. The Westin Las Vegas Hotel & Spa on 6 Jan 2024
Thank you very much for spending time to give us a review. If you have any question or further feedback, feel free to reach out again.

10/10 Excellent

Same as

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place in Vegas for me
Clean modern spacious feel without the smoke and chaos of Vegas... like a sanctu-ary when you are ready to call it a day. 2 -3 blocks to either cecears or the sphere.
Stayed 2 nights in Dec 2023
Response from The Westin Las Vegas Hotel & Spa on 6 Jan 2024
Thank you very much for spending time to give us a review. If you have any question or further feedback, feel free to reach out again.

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Kevin H. The Westin Las Vegas Hotel & Spa on 6 Jan 2024
Thank you very much for spending time to give us a review. If you have any question or further feedback, feel free to reach out again.

10/10 Excellent

Theodore

Stayed 2 nights in Dec 2023
Response from Kevin H. The Westin Las Vegas Hotel & Spa on 6 Jan 2024
Thank you very much for spending time to give us a review. If you have any question or further feedback, feel free to reach out again.

10/10 Excellent

Edwin C

Stayed 3 nights in Dec 2023
Response from Kevin H. The Westin Las Vegas Hotel & Spa on 6 Jan 2024
Thank you very much for spending time to give us a review. If you have any question or further feedback, feel free to reach out again.

6/10 Okay

David, Miramar Beach

Stayed 1 night in Nov 2023
Response from The Westin Las Vegas Hotel & Spa on 6 Jan 2024
Thank you very much for spending time to give us a review. If you have any question or further feedback, feel free to reach out again.

8/10 Good

JOSE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Westin Las Vegas Hotel & Spa on 12 Dec 2023
Thank you for staying with us. We hope that you choose The Westin Las Vegas on your next visit.

10/10 Excellent

Melissa

Travelled with family
Great greeting, and informative. Got us into our room early which was very nice. Close to everything we wanted to see —perfect for us.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

4/10 Poor

Laurice Anne

Stayed 1 night in Oct 2023
Response from Westin Las Vegas Hotel & Spa on 12 Dec 2023
Thank you for your continued support of our property here at The Westin Las Vegas Hotel & Spa

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great non-casino hotel
Nice location. Nice clean and calm escape from casino/strip but close to where I wanted to be.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

8/10 Good

Frank

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel leaders as we strive to improve the overall guest experience. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Las Vegas.

10/10 Excellent

Cris

Travelled with family
Liked: Property conditions & facilities
We had a quiet clean room with a big view of the Sphere!
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

2/10 Terrible

Phllip

Stayed 1 night in Oct 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel leaders as we strive to improve the overall guest experience. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Las Vegas.

10/10 Excellent

rosario

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean. NO game machines, NO smoking, great service, a full service Starbucks, bar and restaurant. Walking distance to The Sphere. Right off The Vegas Strip rush and traffic. Thoroughly enjoyed my stay!
Stayed 1 night in Sep 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

4/10 Poor

Gerardo

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was decent but the system was slow because of high capacity. Check in took a bit but not awful. What was awful though is that when I got to my room, they gave me the wrong room. I booked a room with 2 beds and they gave me a room with only 1. When i went downstairs to get swapped into the correct room, there were no staff at the counter. I waited 5 minutes but no one ever came. I decided to stick with the inconvenience because I was on a time crunch. Slow, no staff to help, wrong room, bleh.
Response from Front Office Manager on 16 Nov 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel leaders as we strive to improve the overall guest experience. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Las Vegas.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

Hilda

Liked: Staff & service, property conditions & facilities
Very nice quiet clean Hotel
Stayed 1 night in Sep 2023
Response from Front Office Manager on 16 Nov 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

Scott

Stayed 3 nights in Sep 2023

10/10 Excellent

Shade

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted at the door, easy checking in and out
Stayed 3 nights in Aug 2023

8/10 Good

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have given The Venetian a perfect score, but for its not having a coffee maker in the suite. Extremely comfortable bed and eye appealing suite, though.
Stayed 2 nights in Aug 2023

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Edward, Iqaluit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

2/10 Terrible

HALIMA

Stayed 1 night in Jul 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Pleasant atmosphere. The Good Plate restaurant had great food. I was unaware of the resort fees that I would be charged when I checked out. Maybe I overlooked it somewhere when I made the reservation.

10/10 Excellent

Michael, Baldock

Liked: Cleanliness, staff & service, property conditions & facilities
Negative - dog in room next to us yapping for hours
Stayed 2 nights in Jul 2023

10/10 Excellent

Melanie

Stayed 1 night in Jul 2023

8/10 Good

Gina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive and nice. Parking was fairly priced. Rooms were dated and walls were not sound proof. Starbucks on property was nice but hours were terrible. Closed too early. Room service menu was limited and no late night service between 11pm-630am.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was by far, one of my favorite stays. From the scent of the hotel to the comfort of the room. I wish I didn’t have commitments the day I stayed as I would have loved to take advantage of the R&R!
Stayed 1 night in Jun 2023

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From checking in to checking out we had a pleasant experience.. Everyone was very friendly and kind. The only hiccup was the rook they gave us was not clean but they quickly gave us a new one. This was the first time staying off the strip and will definitely come back again.
Stayed 2 nights in Jun 2023

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Parag

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location; wonderful staff, and large rooms
Stayed 2 nights in Jun 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

Feizheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I hope they can clean the room every day when the client stay more than one day
Stayed 3 nights in Jun 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is clean, safe and the food at the Good Plate was amazing. Also, Hiro at the front desk took very good care of us as we came in late.
Stayed 3 nights in Jun 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

6/10 Okay

marilyn

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for taking the time to complete our Guest Satisfaction Survey .Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel leaders as we strive to improve the overall guest experience.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Las Vegas.

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
quality hotel in a see of sparkle & dazzle
Very good hotel with good price, amenities! Love that they give you reusable metal water bottles & have a water filtration system to refill your bottle whenever you want. Good restaurant & bar scene too! Defiant worth a stay if you’re looks for a good quality hotel experience off the strip in Las Vegas!
Stayed 1 night in May 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued Marriott guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

8/10 Good

Christy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business/Personal Trip
Arrived on Saturday afternoon and check in was easy. Asked for a higher floor and they put us on the 12th floor. Perfect. The room was nice and comfy. I have been to this hotel before and the bathroom is starting to show signs of age, but all in all good room. Everyone there was nice and accommodating. There is plenty to do around the hotel. I like it because it doesn't take a half hour to walk to the front door like the other hotels do with gambling tables. And it's more quiet! Would recommend.
Stayed 4 nights in Apr 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Apr 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

4/10 Poor

David

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Give this place a miss.
An old hotel with a restaurant with poor food. Air conditioning in rooms that is so loud that it would wake you and it comes on at random times. Give the Westin a miss, for the prices they charge there is much better in Las Vegas. I made a mistake staying here for my business trip.
Stayed 3 nights in Apr 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel leaders as we strive to improve the overall guest experience.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Las Vegas.

8/10 Good

Danny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued Marriott guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The parking is so confusing, questions: 1. If I dont check in, can I park? 2. When I need to drive somehwere but not check out, can I do that? I encountered problem and it was frustrated, I had to go back and forth to check in, find somewhere to park, not sure if its allowed to park, park, drive somewhere, dont know if I need to check out in order to leave the parking spot etc etc. overall it was so frustrating. Other that, all else is good. BTW, there is even no free freakfast for Lifetime Gold? Thanks.
Stayed 1 night in Apr 2023
Response from Guest Service Liaison on 14 Jun 2023
Thank you for taking the time to complete our Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel leaders as we strive to improve the overall guest experience.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Las Vegas.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always good to stay at a Westin
Stayed 2 nights in Mar 2023
Response from Will E. on 2 Apr 2023
Thank you for your great review! We appreciate your feedback

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Will E. on 2 Apr 2023
Thank you for your great review! We appreciate your feedback