Terrace/patio

Reviews of Marriott Lexington Griffin Gate Golf Resort & Spa

4.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 162 reviews" "
Rating 8 - Good. 28 out of 162 reviews" "
Rating 6 - Okay. 16 out of 162 reviews" "
Rating 4 - Poor. 10 out of 162 reviews" "
Rating 2 - Terrible. 9 out of 162 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Archie, Hindman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all real nice.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Archie, thank you for sharing your feedback. We're delighted to hear that your stay at Lexington Griffin Gate Marriott Resort & Spa was enjoyable. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you for the excellent rating, Patricia!Our goal is to go above and beyond to ensure our guests have a memorable experience at Lexington Griffin Gate Marriott Resort & Spa! We look forward to hosting you again soon.

10/10 Excellent

Amma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a room with a balcony and that was a beautiful surprise ❤️
Stayed 5 nights in Feb 2024
Response from Customer Service on 25 Mar 2024
Amma, it's wonderful to hear that you appreciated the surprise of a balcony at Lexington Griffin Gate Marriott Resort & Spa. It sounds like it added a lovely touch to your stay. We value your feedback and hope to welcome you back soon.

6/10 Okay

LeeAnn, Louisville

Business traveller
Liked: Cleanliness, staff & service
There was no air conditioning when we arrived. My room was 83 degrees. They did send maintenance right away who lowered the temp to 78. The entire hotel was hot. My room smelled like I was in a hot tub. Its an okay hotel but would rather stay somewhere else.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
LeeAnn, your recent experience regarding the temperature issue upon arrival and the room condition are certainly not typical of a stay with us. We're glad our maintenance team could assist quickly, but we apologize that further adjustments didn't fully meet your comfort needs. It's unfortunate to hear that this may discourage you from returning. We hope you'll consider giving us a chance to demonstrate our usual high standards in the future.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property … we’ll be back
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Timothy, it's fantastic to hear that you appreciated the Lexington Griffin Gate Marriott Resort & Spa. We eagerly anticipate your next visit.

6/10 Okay

Elijah

Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Elijah, thank you for taking the time to leave your rating. If ever in the future you feel inclined to share more details about your experience, we'd be most appreciative. It helps us to understand and continuously improve our guest experience. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Thank you for the wonderful rating, Christa!It's fantastic you enjoyed your time at Lexington Griffin Gate Marriott Resort & Spa so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 Okay

Lorel

It’s unkempt.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Lorel, we're sorry to hear your recent stay was not up to par with your expectations. We strive to maintain a well-kept, comfortable environment for all our guests. Please know your feedback is essential, and we'll evaluate our standards to make the necessary improvements for future experiences.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Brad, thank you for your stellar review! The Lexington Griffin Gate Marriott Resort & Spa appreciates your support and is thrilled to know you had a great experience. We look forward to hosting you again in the future.

10/10 Excellent

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for having me and my gf. We enjoyed our night ⭐️👍
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Daniel, it's delightful to know you enjoyed your night at the Lexington Griffin Gate Marriott Resort & Spa with your special one. We appreciate your recognition and look forward to making more memorable nights for you. Thank you for choosing us.

8/10 Good

Joshua

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Joshua, it's wonderful to hear how much you enjoyed your stay at Lexington Griffin Gate Marriott Resort & Spa. Our team appreciates your feedback and we hope to welcome you back soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was excellent
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Michael, it's wonderful to hear that you thoroughly enjoyed the spa experience at Lexington Griffin Gate Marriott Resort & Spa. We impart our heart and soul to provide exceptional treatments and relaxation for our esteemed guests like you. We hope to pamper you again on your next visit.

2/10 Terrible

Macy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
Macy, thank you for taking the time to rate your stay. We're saddened to hear your experience was less than expected. We do encourage guests to share any concerns they might have during their stay in order to help us improve our services and overall guest experience in real-time. Should you choose to return in the future, we trust we can provide a much more enjoyable experience.

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good about the stay except one thing. On Saturday night after returning from the Kentucky basketball game we get to our floor that had an extremely strong smell of marijuana. From 11:30pm to 1:00am they were kids running up and down the hallway and banging on doors. We had to call the front desk twice asking if they could get them to stop. When leaving on Sunday we had open candy wrappers and soda cans laying on the ground outside our door.
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Harry, it's wonderful to know you had an overall satisfactory experience at Lexington Griffin Gate Marriott Resort & Spa. We sincerely regret the disturbances you experienced during your stay. Steps will be taken to ensure our colleagues enforce quiet hours more carefully. Additionally, maintaining cleanliness in our common areas is essential and we apologize for the issues you encountered. Actions will be implemented to ensure this is better managed in the future. We look forward to providing you with an even more enjoyable stay next time.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
James, it's wonderful to see a perfect score for Lexington Griffin Gate Marriott Resort & Spa! We're pleased to know you had an outstanding experience. The team looks forward to welcoming you back on your next visit.

8/10 Good

Lelia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable hotel. The only thing I would suggest is a magnifying mirror. Would be helpful with ladies applying makeup and getting ready. Also, a small garbage can in bathroom would be nice. Also, lost a piece of jewelry on way to room. Thankfully an honest person gave to front desk clerk and I got it back. Kuddos to them for honesty!! Would stay again and take my own mirror.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Lelia, thank you for sharing your experience at the Lexington Griffin Gate Marriott Resort & Spa. Your suggestions regarding the mirror and additional garbage can have been taken on board. The honesty and integrity of our team members is something we genuinely pride ourselves on. It's delightful to know their actions made a positive impact on your stay. We await your return, perhaps with your own mirror for added comfort!

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thanks for the great rating, Casey!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Lexington Griffin Gate Marriott Resort & Spa soon, we'd love to have you back!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Jason, thank you for your positive feedback. It's great to hear that you appreciate the beauty of Lexington Griffin Gate Marriott Resort & Spa. We look forward to hosting you again in the near future.

10/10 Excellent

Melanie, Rochester

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean and modern rooms. Allows pets
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Melanie, thank you for taking the time to share your positive experience at Lexington Griffin Gate Marriott Resort & Spa. It's wonderful to know you found our rooms to be roomy, pristine, and contemporary. Moreover, we're glad you appreciated our pet-friendly policy. We look forward to hosting you and your furry friends again in the future!

2/10 Terrible

Jimmy

Stayed 3 nights in Dec 2023
Response from Customer Service on 20 Jan 2024
We appreciate the feedback, Jimmy.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Arielle Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 15 Jan 2024
Thank you for the 4-star rating, Arielle!It's great your time at Lexington Griffin Gate Marriott Resort & Spa was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 Poor

Laura

Disliked: Staff & service
Furnace would not turn off it was 76 degrees all night bar closed at 10 on a Saturday which seems a little early.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Laura, thank you for sharing your experience. It's disappointing to learn that you encountered concerns with the heating system in your room and the early closure time of our bar. We are taking your feedback into consideration as we continuously strive to improve our guest experience. We hope we get the chance to host you again for a more satisfying stay.

6/10 Okay

Pamela

Stayed 3 nights in Dec 2023
Response from Customer Service on 25 Jan 2024
Pamela, thank you for taking the time to rate your stay. We're always aiming to improve, so if you have any specific comments or areas you believe we could work on, please do not hesitate to let us know. We hope to have the chance to serve you better on a future visit.

10/10 Excellent

Andrea

Travelled with partner
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the perfect rating, Andrea!We're pleased to hear that you have fully enjoyed your stay at Lexington Griffin Gate Marriott Resort & Spa, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Amy

Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Amy, thank you for choosing the Lexington Griffin Gate Marriott Resort & Spa and for giving us an excellent rating. It's wonderful to know you enjoyed your stay and we look forward to hosting you again soon.

10/10 Excellent

jacob

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Jacob, it's wonderful to hear you had an excellent stay at Lexington Griffin Gate Marriott Resort & Spa. We appreciate the five-star rating, and we're looking forward to welcoming you back for another memorable experience on your next visit!

4/10 Poor

Christian

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had an issue with the air in our room, the thermostat was flickering throughout the night.
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Christian, we regret to hear that you encountered trouble with the room's air conditioning during your stay, causing discomfort. We seek to ensure a smooth experience for all our guests, and we're sorry this wasn't the case for you. Our maintenance team is already looking into checking the reliability of our equipment across all rooms. We do hope that you'll consider giving us another chance to provide the experience expected from us.

8/10 Good

shawn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice propert but could definately be nicer.
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Shawn, thank you for sharing your thoughts. At Lexington Griffin Gate Marriott Resort & Spa, we continuously strive to enhance the experience of our valued guests and your feedback is instrumental in that endeavor. We hope you will come back to enjoy our improvements in the future.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Weekend
Our experience with the Marriott Golf Resort & Spa was one of our best. The room was clean and cozy.
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Dec 2023
Steve, it's heartwarming to read about your wonderful experience at Lexington Griffin Gate Marriott Resort & Spa. We're delighted you found our rooms clean and inviting. We appreciate your generous words and look forward to hosting you for another memorable stay in the future.

10/10 Excellent

Sarah

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Thanks for the fantastic rating, Sarah!It's outstanding we could exceed your expectations during your stay at Lexington Griffin Gate Marriott Resort & Spa. We're all looking forward to your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
At Lexington Griffin Gate Marriott Resort & Spa, we truly appreciate your positive rating. We strive to provide an extraordinary stay for our guests and are pleased to hear that you were satisfied. Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Sabrina, it's wonderful to see your perfect rating! We're thrilled you enjoyed your stay at Lexington Griffin Gate Marriott Resort & Spa. Our team appreciates your support and we hope to welcome you back in the future for another rewarding experience.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Dec 2023
Anne, we appreciate you taking time to rate your stay at Lexington Griffin Gate Marriott Resort & Spa. While a rating speaks volumes, we would love to hear more about your experience. Please do share, when you find the time. We hope to host you again in the future!

2/10 Terrible

Carol

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Dec 2023
Carol, we're truly sorry to hear about your less than satisfactory experience. Our aim is always to deliver a high standard of service. We apologize if we fell short during your stay and are taking your feedback into account to make improvements. We hope to have another chance to serve you better in the future.

10/10 Excellent

Lamis

Stayed 2 nights in Nov 2023
Response from Customer Service on 17 Dec 2023
Lamis, we're thrilled to hear you had a fantastic stay at the Lexington Griffin Gate Marriott Resort & Spa. We appreciate your high rating and we hope to welcome you back in the near future. Thank you for choosing our resort for your stay.

6/10 Okay

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom doors are terrible. They did not close all the way. They are made of glass so the light shines into the main area from the bathroom. No option to dim the bathroom light. No fan in the bathroom. The toilet faces the double doors to the bathroom that wouldn’t close all the way. Really should be addressed.
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
Desiree, it seems you had some concerns about the bathroom design in your room. We take all guest feedback into account, as we continuously strive to improve and offer an enjoyable stay. Your points regarding the lighting, the door, and other amenities have been noted. Rest assured, we will forward them to our team for consideration. Thank you for your valuable input.

10/10 Excellent

Joanna

Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Thank you for the perfect rating, Joanna!We are very pleased to hear that you had a wonderful stay at Lexington Griffin Gate Marriott Resort & Spa. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

TJUAN

Stayed 1 night in Nov 2023
Response from Customer Service on 6 Dec 2023
Thank you for sharing, TJuan!At Lexington Griffin Gate Marriott Resort & Spa, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Renae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Our stay was amazing! Thank you for being so accommodating and welcoming!
Stayed 4 nights in Nov 2023
Response from Customer Service on 6 Nov 2023
Renae, it's wonderful to hear that your stay at the Lexington Griffin Gate Marriott Resort & Spa was amazing! We're glad you found our team members accommodating and welcoming. We look forward to welcoming you back for another memorable visit.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was charming and rooms were typical Marriott rooms renovated clean and adequate amenities. The property was gorgeous plenty of options pool, tennis, and golf. Great resort
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct 2023
Thanks for the perfect rating, Michael! We can't wait to see you again soon for another amazing experience at Lexington Griffin Gate Marriott Resort & Spa. Have a great day!

8/10 Good

Clarice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Customer Service on 16 Oct 2023
Thank you for the 8/10 rating, Clarice!We are excited to see that you had an enjoyable experience at Lexington Griffin Gate Marriott Resort & Spa. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

Patricia, Ringgold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, beautiful property and delicious breakfast
Stayed 1 night in Sep 2023
Response from Customer Service on 12 Oct 2023
Patricia, we're thrilled to hear that you enjoyed your stay at Lexington Griffin Gate Marriott Resort & Spa. We're particularly delighted that you found our property beautiful and breakfast very appealing. Your comfort is paramount to us and we're glad to have lived up to your expectations. Thank you for choosing us and we look forward to welcoming you back in the future.

10/10 Excellent

Alessandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will book again. Very nice rooms for a weekend stay. Staff was very nice and was very close to multiple events and activities.
Stayed 2 nights in Sep 2023
Response from Customer Service on 2 Oct 2023
Alessandra, we thank you for the warm words about the Lexington Griffin Gate Marriott Resort & Spa. We're thrilled to know how much you enjoyed our spacious rooms and convenient location close to various events. Your kind words towards our team members are truly appreciated. We can't wait to welcome you back for another memorable weekend stay.

6/10 Okay

James

Travelled with partner
You can tell there was a labor shortage Ballet was an hour and a half wait he told me only one working valet . One person at the reception desk drink, prime check in.
Stayed 1 night in Sep 2023
Response from Customer Service on 1 Oct 2023
James, your recent experience regarding waiting times, particularly for the valet service and at the reception desk, is noted. It seems there were a few inconsistencies in service during your stay. We recognize how valuable your time is and we're constantly working on improving our efficiency. Your feedback will certainly be helpful in that endeavor. We hope to have the opportunity to demonstrate our usually prompt and attentive service on your next visit.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel, lots of amenities, great location
Stayed 1 night in Sep 2023
Response from Customer Service on 26 Sept 2023
Joshua, thank you for sharing your pleasant experience. We're thrilled Lexington Griffin Gate Marriott Resort & Spa's vast amenities and prime location added value to your stay. We look forward to the opportunity to serve you again in the near future.

2/10 Terrible

Dustin

Stayed 1 night in Sep 2023
Response from Customer Service on 10 Oct 2023
Dustin, it's clear from your rating that your stay didn't meet your expectations. We regret that you didn't have the experience you hoped for, and we'd appreciate the opportunity to learn more about what may have caused any inconveniences. Your thoughts are integral to understanding our guests' needs and improving our service. We hope you'll consider giving us another chance in the future for a better experience.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on 15 Sept 2023
Suzanne, thank you for choosing to stay at Lexington Griffin Gate Marriott Resort & Spa. We're delighted to know your visit was enjoyable. We hope to welcome you back on your next trip.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful Hotel
Stayed 2 nights in Sep 2023
Response from Customer Service on 10 Sept 2023
Thanks for sharing this perfect rating, Angela!We're thrilled to hear you enjoyed your stay at Lexington Griffin Gate Marriott Resort & Spa! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at this hotel and it was nearly perfect. Great location, great hospitality. Our only issues were 1) the AC in our unit didn't work (we didn't report but should have and 2) the sliding door to the balcony was nearly impossible to open. Otherwise, we'll be back.
Stayed 4 nights in Sep 2023
Response from Customer Service on 7 Sept 2023
Matt, we're thrilled to hear you enjoyed your first visit at the Lexington Griffin Gate Marriott Resort & Spa. Our fantastic location and hospitality are aspects we pride ourselves on. That said, we understand there were some issues with the accommodation's HVAC system and balcony door. Should anything like this occur in the future, please let our team members know right away – they are more than happy to assist. We are excited about the prospect of your return.

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with great hospitality! Loved it here, book your stay. You wont be disappointed.
Stayed 5 nights in Aug 2023
Response from Customer Service on 7 Sept 2023
Kristen, we're thrilled to hear how much you enjoyed your stay at the Lexington Griffin Gate Marriott Resort & Spa. It's wonderful to know that our exceptional hospitality stood out to you. Thank you for recommending others to book with us. We eagerly await your next visit!