I stayed here earlier in the week, and booked it again for the night before my flight out of Shannon because I enjoyed it so much. I wasn't thrilled with the first room I was put in during my second stay, and the front desk promptly had me switch rooms. The second room was better, but when they saw that I still wasn't happy by my rating they contacted me and offered to give me another room. The staff at this hotel is some of the most accommodating staff I have ever interacted with! They were so kind, willing to work with me, and gave me great suggestions about places to see around town. I would absolutely come back and recommend this hotel to anyone traveling to Limerick. Their location can't be beat - it's very convenient for the bus/train station, and is within walking distance to the most popular spots around town.