Front of property

Reviews of Shannon Springs Hotel

4 out of 5
Shannon Springs Hotel
Ballycasey, Shannon, Co. Clare

Reviews

8.4

Very good

Rating 10 - Excellent. 334 out of 776 reviews" "
Rating 8 - Good. 283 out of 776 reviews" "
Rating 6 - Okay. 97 out of 776 reviews" "
Rating 4 - Poor. 38 out of 776 reviews" "
Rating 2 - Terrible. 24 out of 776 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent!
Stayed 2 nights in Mar 2024
Response from John on 11 Mar 2024
Dear ClaudiaThank you for taking the time to review us. Lovely to hear the team looked after you well during your stay and we look forward to welcoming you back to the Shannon Springs Hotel again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Sanjula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I booked a stay the day before flying out for convenience. The hotel was great, check in was great. The room was spacious and clean. I would love to book that again on my next visit.
Stayed 3 nights in Dec 2023
Response from John on 16 Dec 2023
Dear Sanjula Thank you for taking the time to review us. Lovely to hear you enjoyed your recent stay with us here at Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Nov 2023
Response from John on 4 Dec 2023
Dear TimothyThank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel again very soon.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Albert

Stayed 1 night in Oct 2023
Response from John Gavin on 23 Nov 2023
Dear Albert,Thank you for taking the time to review us here at the Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

2/10 Terrible

Adrian

Stayed 1 night in Oct 2023
Response from John on 31 Oct 2023
Dear AdrianThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

8/10 Good

Patrick

Liked: Cleanliness, amenities
The hotel was clean and modern . Very imaginative theme.
Stayed 1 night in Sep 2023
Response from John on 27 Oct 2023
Dear PatrickThank you for taking the time to review us here at the Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from John on 1 Nov 2023
Dear WilliamThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2023
Response from John on 10 Oct 2023
Dear Susan,Thank you for taking the time to review us. Delighted to hear you enjoyed your recent stay with us here at the Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport
Stayed 1 night in Sep 2023
Response from jo on 2 Oct 2023
Dear RussellThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from John on 16 Oct 2023
Dear KarenThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with eclectic decor. Great food and helpful staff. Will definitely return
Stayed 1 night in Sep 2023
Response from John on 25 Sept 2023
Dear KristenThank you for taking the time to review us. Lovely to hear you enjoyed your recent stay with us here at Shannon Springs Hotel and that the staff looked after you well. I will share you kind comments with all the team here and we look forward to welcoming you back again very soon.Kind regardsJohn GavinOwner/Director

8/10 Good

Ian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Bunratty Castle
Stayed 1 night in Sep 2023
Response from John on 25 Sept 2023
Dear IanThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night between flights but was very comfortable and quiet. The only con was the service at the pub. Waited for over half an hour for someone to take our food order and finally had to order ourselves at the bar. Then they forgot one desert and a drink on our order. But otherwise the food was good at the breakfast buffet.
Stayed 1 night in Sep 2023
Response from John on 22 Sept 2023
Dear CynthiaThank you for taking the time to review us. We appreciate all feedback and will discuss your comments with our food and beverage manager to ensure the team are retrained. We do hope you will give us another opportunity the next time you are flying Shannon.Kind regardsJohn GavinOwner/Director

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from John on 21 Sept 2023
Dear John Thank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel again very soon.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Leran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly good time at the hotel
Stayed 7 nights in Sep 2023
Response from John on 19 Sept 2023
Dear LeranThank you for taking the time to review us. Lovely to hear you enjoyed your recent stay with us here at Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023
Response from John on 9 Oct 2023
Dear DouglasThank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from John on 18 Sept 2023
Dear SallyThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet and clean room. Perfect for a family stay.
Stayed 1 night in Sep 2023
Response from John on 15 Sept 2023
Dear Kathleen,Thank you for taking the time to review us. Delighted to hear you and your family enjoyed your recent stay with us and we look forward to welcoming you back again to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

A E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from John on 15 Sept 2023
Dear A EThank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Sue

Stayed 1 night in Sep 2023
Response from John on 15 Sept 2023
Dear SueThank you for taking the time to review us and we looking forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice but has small old elevator and service in the restaurant was exceptionally slow at dinner time.
Stayed 1 night in Sep 2023
Response from John on 11 Sept 2023
Dear PatrickThank you for taking the time to review us. We appreciate all feedback and will discuss your comments with the food and beverage team to ensure we work on this.We do hope we will have the opportunity to welcome you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant and bar was very nice and the staff was friendly and attentive. The hotel lobby and rooms were very clean and well maintained. The outside view was less then desirable and the room location was subject to excessive noise do to the location of deliveries, trash and recycling removal operations.
View from room
Stayed 2 nights in Aug 2023
Response from John on 7 Sept 2023
Dear JohnThank you for taking the time to review us. Delighted to hear you enjoyed your recent stay with us and that the staff looked after you well.We appreciate all feedback and will discuss with management how we can better this area for going forward.We do hope to have the opportunity to welcome you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

David, Delphos

Travelled with group
Liked: Amenities
Clean, modern motel with excellent customer server. Nice restaurant with great menu selections and multiple seating areas. Nice bar with TVs and good service.
Stayed 1 night in Sep 2023
Response from John on 4 Sept 2023
Dear DavidThank you for taking the time to review us. Delighted to hear you enjoyed your recent stay with us here at Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

4/10 Poor

Brandon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Small room and as basic as can be for $250 euro a night. Hardly any coffee in the room for the morning, and the attached restaurant/pub has garbage waiting service. Standing around looking at us while drinks are empty and food was pretyy bad. Maybe would have given a better rating if it was $100 euro a night, but for $250 euro its a complete joke. Highly recommend staying somewhere else for that price.
Stayed 2 nights in Sep 2023
Response from John on 4 Sept 2023
Dear BrandonThank you for taking the time to review us. We appreciate all feedback and will go through your comments with all the team here and ensure you that us as a team will work on retraining of the staff to ensure this doesn't happen again.As you will see from previous reviews this certainly would not be the norm here and we do hope you will give us another opportunity should you be in the area again.Kind regardsJohn GavinOwner/Director

10/10 Excellent

MartyAnn

Stayed 1 night in Sep 2023
Response from John on 25 Sept 2023
Dear MartyAnnThank you for taking the time to review us here at Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

8/10 Good

CaSondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
This was a two night stay and conveniently located to Bunratty Folk Village and Castle. The room was an average size and comfortable. It was a bit warm when we checked in so I asked for a fan and was surprised to learn the hotel had air conditioning, which was a nice surprise. The staff were friendly but not as personable as when staying in the smaller villages around Ireland. The only hiccups with our stay is that this hotel is used for tour groups and that can be a bit hectic if you are trying to leave the hotel when a bus arrives. Also, the fire alarm went off on the first night we were there. Some guests were outside and others just ignored it. When I asked about it as it was still going off (I came out to the lobby in my pj's), I was told it was not working properly and waved off. I finally went back to my room. Nothing was said about it the next day, and I found that strange. Overall, this was a nice and convenient place to stay. The breakfast was okay, not much of a selection, but it is likely I got there after the tour group had been through.
Stayed 2 nights in Aug 2023
Response from John on 28 Aug 2023
Dear CaSondraThank you for taking the time to review us. Delighted to hear you enjoyed your recent stay with us here at the Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from John on 28 Aug 2023
Dear John,Thank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and helpful
Stayed 4 nights in Aug 2023
Response from john on 21 Aug 2023
Dear JamesThank you for taking the time to review us. Lovely to hear the staff looked after you well during your stay with us. I will share your kind comments with all the team here and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Maria

Stayed 1 night in Aug 2023
Response from John on 21 Aug 2023
Dear Maria,Thank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

K

Stayed 1 night in Aug 2023
Response from John Gavin on 16 Aug 2023
Thank you for taking the time to review Shannon Springs Hotel. Kind RegardsJohn Gavin

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from John Gavin on 16 Aug 2023
Thank you for taking the time to review Shannon Springs Hotel. Kind RegardsJohn Gavin

10/10 Excellent

Ronald

Stayed 1 night in Aug 2023
Response from John on 31 Aug 2023
Dear RonaldThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Barbara

Stayed 1 night in Aug 2023
Response from John on 4 Sept 2023
Dear BarbaraThank you for taking the time to review us and we look forward to welcoming you back again very soon.Kind regardsJohn GavinOwner/Director

8/10 Good

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and they have a nice pub that serves great food. It can be a little loud during the weekends when they have bands in the pub but overall a great experience and super friendly staff.
Stayed 1 night in Jul 2023
Response from John on 1 Aug 2023
Dear JonThank you for taking the time to review us. Lovely to hear you enjoyed your recent stay with us and that the staff looked after you well. I will share your kind comments with the team here and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

6/10 Okay

Tara

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from John on 29 Jul 2023
Dear TaraThank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

8/10 Good

Elizabeth

Stayed 1 night in Jul 2023
Response from Reception on 4 Aug 2023
Thank you for your feedback. We are glad you enjoyed your stay at the Shannon Springs Hotel. We hope to see you soon.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from john on 3 Jul 2023
Dear ScottThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from John on 17 Jul 2023
Dear James,Thank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel again very soon.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from john on 22 Jun 2023
Dear SusanThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from john on 20 Jun 2023
Dear JohnThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

crystal, baltimore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to other attractions in the area due to bus stop just outside. Friendly and attentive staff. Easy check-in
Stayed 2 nights in Jun 2023
Response from john on 19 Jun 2023
Dear Ellen,Thank you for taking the time to review us. Delighted to hear you enjoyed your recent stay with us and that the staff looked after you well. I will share your kind feedback with all the team here and we look forward to welcoming you back to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly place, local hangout, good food and drink.
Stayed 1 night in Jun 2023
Response from john on 15 Jun 2023
Dear EllenThank you for taking the time to review us. Lovely to hear you enjoyed your recent stay with us here at the Shannon Springs Hotel. I will share your kind comments with the team here and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Perfect location.
Stayed 1 night in May 2023
Response from john on 12 Jun 2023
Dear DeborahThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Customer service
Clean, spacious and comfortable and the staff is exceptional in terms of customer service. Aoife went above and beyond. The restaurant was very good and they offered continental breakfast at 6AM, which is convenient for early departure. Towel warmer was a lovely surprise.
Stayed 1 night in Jun 2023
Response from john on 12 Jun 2023
Dear VeronicaThank you for taking the time to review us. Delighted to hear you enjoyed your recent stay with us and that the staff looked after you well. I will share your kind comments with Aoife and all the team here and we look forward to welcoming you back to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Barbara

Stayed 3 nights in Jun 2023
Response from john on 3 Jul 2023
Dear BarbaraThank you for taking the time to review us and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from john on 6 Jun 2023
Dear KristinThank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel again very soon.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property with very helpful staff. On premises restaurant/pub has great food and beverages at reasonable prices.
Stayed 2 nights in Jun 2023
Response from john on 6 Jun 2023
Dear SusanThank you for taking the time to review us. Lovely to hear you enjoyed your stay with us and that the staff looked after you well. I will share your kind feedback with the team here and we look forward to welcoming you back to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
convenient to airport and to Bunratty castle...excellent restaurant and pub
Stayed 2 nights in Jun 2023
Response from john on 6 Jun 2023
Dear MarkThank you for taking the time to review us here at the Shannon Springs Hotel and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfectly located and suited our needs. Asked for a disabled room for mum and she was over the moon. We were in 108 which was disappointing as it was very dark. The only criticism is the poor lighting in the rooms
Stayed 3 nights in May 2023
Response from John on 1 Jun 2023
Dear DebbieThank you for taking the time to review us and we look forward to welcoming you back to the Shannon Springs Hotel the next time you are in the area.Kind regardsJohn GavinOwner/Director

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Shannon
Stayed 1 night in May 2023
Response from john on 31 May 2023
Dear CharlesThank you for taking the time to review and we look forward to welcoming you back again the next time you are in the area.Kind regardsJohn GavinOwner/Director