Aerial view

Reviews of The Pier Hotel

3 out of 5
The Pier Hotel
Sarsfield Street, Limerick, Limerick

Reviews

7.4

Good

Rating 10 - Excellent. 167 out of 744 reviews" "
Rating 8 - Good. 318 out of 744 reviews" "
Rating 6 - Okay. 160 out of 744 reviews" "
Rating 4 - Poor. 73 out of 744 reviews" "
Rating 2 - Terrible. 26 out of 744 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in limerick
Parking ramp was a little hard to get in and out of with a big rental car, but stay was good. Location was awesome - near St. Johns castle, bars and restaurants. Nice size rooms - clean & comfortable
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very simple but comfortable hotel. Rooms could use some upgrading. Great location, friendly staff, and nice views of the river. Bar is closed because of COVID.
Stayed 1 night in Jan 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The breakfast and bar was closed due to Covid restrictions but parking on site was great to have! Wifi wasn't working but the room was clean.
Stayed 1 night in Dec 2021

4/10 Poor

Aileen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel stay I will definitely be back
Absolutely delightful stay at the pier hotel and anything I asked was not too much trouble. Room was exceptionally clean and we'll equipped, staff were helpful friendly and polite and the location is ideally situated to access any area of limerick with excellent transport links to and from the airport as well as for getting around the area.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
For a base yes. No for a longer more comfy stay.
For a place to stay it was ok. The street is quite busy so a bit noisy. The room was ok but the likes of the shower could do with a little bleach or mould killer round. The bathroom felt a little in need of tlc. But as somewhere to have a quick wash it was ok really. The bed was good. Pillows could have done with two with seperate cases rather than two crammed into one case as it left it really hard to sleep on. Iron, dryer etc all provided which was great. I did leave the sign on thw door for room to be services as had ran out of tea bags and bins qhere full. Unfortunately it didnt get done/wasnt noticed so in the end I went down and asked for more. All in all it was a comfortable stay for a business trip qhere I needed a base. But for a weekend away or longer atay I would go somewhere else.
Stayed 3 nights in Oct 2021

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is great but limited parking on site so i had to pay for parking
Stayed 1 night in Sep 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a good area in downtown Limerick close to lots of attractions and pubs. My room wasn't the best but clean.
Stayed 1 night in Sep 2021

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
Ideal for a quick Stop over
Stayed 1 night in Sep 2021

10/10 Excellent

Edwina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good would go back again
Stayed 1 night in Sep 2021

2/10 Terrible

Elaine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset kids
We booked with hotel.com a dtunning room for the whole family as i was only adult and 4 kids we were so lookibg forward to it . The pier even confirmed we have a river view . Ehen we got there we were told they couldnt give us that room and gjve us 2 double rooms. Which means i had to leave one half of my kids in a room not even next door. But down the corridor. And with a view of looking into someone elses bedroom. Also my main issue was the kids door could be pushed in without a card. I didnt sleep a wink. It was the morlst horrible experience and ruined the end of our lovely holiday. Kids were so upset
Stayed 1 night in Jul 2021

8/10 Good

lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an ok hotel
It was ok the tv remote wasn’t really working but it didn’t really matter to me since I was on my phone have of the time and the hair dryer wasn’t there and I did get a message saying they won’t be a kettle in the room and there was one but it was broken and it was leaking but I didn’t need it in the end the bathrooms door didn’t closed well but least I wasn’t with someone but the staff is nice I might come back again sometime but not sure yet since I am from limerick itself
Room 217
Stayed 1 night in Aug 2021

4/10 Poor

Les

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing.
The room felt dirty and was very small and nothing like advertised. It felt very unfriendly. While parking was on side it was underneath and very difficult to park.
Stayed 1 night in Jul 2021

8/10 Good

Colm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family atmosphere. Centrally located. Easy walking distance to bus/train station, shops eateries and all the attractions.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Extremely good location, staff were friendly & good covid restrictions in place (one way system in and out of hotel). Water was very hot, even on cold setting which was not great for the heatwave. Other than that, pleasant stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Rita

Liked: Cleanliness, staff & service
Cheap and cheerful
There was no fans available and was told only 6 for the whole hotel and the room was quite small and very claustrophobic.. The toilet was not properly bolted to the floor and wobbled when u sat on it.. The restaurant was closed and only bar food..
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good communication. Good COVID-19 awareness. Clear markings on floor to adhere to social distance in the reception area. Hand sanitizers in the lobby and also on every floor. Clean bathroom and bedroom.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a budget hotel it had everything we needed and was very clean.. Will be staying here again later on in the year
Stayed 1 night in Jun 2021
Response from john on 29 Jun 2021
thank you for your lovely words looking forward to seeing you again in the year thanks again john

10/10 Excellent

einars

Liked: Staff & service
Stayed 1 night in Sep 2020

4/10 Poor

Angela

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms very gruppy curtains dirty. Noise and fire alarm went off. Street very busy outside people roaring and shouting.
Stayed 1 night in Sep 2020
Response from Ash on 29 Sept 2020
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Vincent

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Ash on 29 Sept 2020
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Tony, Galway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were friendly and obliging. one could go directly by lift to reception or one's floor. rooms were modern and inviting. unfortunately no satelite channels and reception reminded me of a ticket area of a bus or train station. perhaps this was for security reasons but it was a little off-putting.
Stayed 1 night in Sep 2020
Response from Ash on 29 Sept 2020
Thank you very much for your review, we hope to see you in The Pier Hotel very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Get what you pay for
Great location quite central.Shower wasn’t great, even on hottest setting only lukewarm, and water pressure not great. Some paint flaking from ceiling in the bathroom also. Even with this, still enjoyable experience
Stayed 1 night in Sep 2020
Response from Ash on 11 Sept 2020
Thank you for your review. We really appreciate it as we are always looking to improve! Looking forward to seeing you again!

6/10 Okay

DAVID

Business traveller
Disliked: Staff & service
The Pier Hotel is always a comfortable and convenient place to stay in Limerick. I wasn’t aware however when booing that the bar and restaurant are currently closed !
Stayed 1 night in Sep 2020
Response from Ash on 8 Sept 2020
Dear David, Thank you for your kind review. Please note however you would have received an email after you booked that our bar and restaurant are closed. Kind regards, The Pier Hotel

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Ash on 31 Aug 2020
Thank you for your feedback.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2020
Response from Ash on 24 Aug 2020
Thank you for your feedback!

10/10 Excellent

Aaron, Dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate hotel for the price staff could not be more helpful will be back agen
Stayed 1 night in Aug 2020
Response from Ash on 18 Aug 2020
Thank you very much for your positive review we are so glad you enjoyed your stay with us! We hope to see you back here again!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Great location!!!!great value!!!pity no bar restaurant but highly recommend with own car park.
Stayed 1 night in Aug 2020
Response from Ash on 18 Aug 2020
Thank you very much for your lovely review and we are delighted you had a great time! Hope to see you again!

8/10 Good

Aisling

Liked: Cleanliness
Covid 19 Hotel stay
The hotel has no food or bar,during Covid at the moment, Staff on duty were very helpful
Stayed 2 nights in Aug 2020
Response from Ash on 12 Aug 2020
Thank you very much for your review, we hope to see you here again!

6/10 Okay

Ann

Liked: Cleanliness, property conditions & facilities
Good enough but....
No buzz as bar and restaurant were closed due to covid restrictions. Handy parking under hotel. Bathroom suitable for people with disabilities, however, a sign should be in place re emergency pull string as we both pulled it thinking it was to turn on the shower 😳 also big gap between curtains and wall so room very bright from sun-up. Other than that it was clean, central and comfortable.
Stayed 1 night in Jul 2020
Response from Ash on 28 Jul 2020
Thank you for your feedback we hope to see you here again!

10/10 Excellent

Thiago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont had breakfast
Stayed 1 night in Jul 2020
Response from Ash on 22 Jul 2020
Thank you very much for your lovely review. we really appreciate your feedback and look forward to seeing you here again!

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ash on 22 Jul 2020
Thank you very much for your lovely review. we really appreciate your feedback and look forward to seeing you here again!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020

6/10 Okay

Sandra

Stayed 1 night in Feb 2020

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel , lovely breakfast and staff. Excellent location
Stayed 1 night in Feb 2020
Response from Ash on 6 Mar 2020
Thank you for your feedback we are delighted you enjoyed your stay with us and hope to see you again in the future!

6/10 Okay

Harry

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property is close to the city centre. The property is very dated. There was no parking on site.
Stayed 2 nights in Feb 2020
Response from Ash on 6 Mar 2020
Thank you for staying with us we appreciate your feedback!

2/10 Terrible

Catherine

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ash on 6 Mar 2020
Thank you for staying with us we appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Pier Hotel, and would recommend it to my friends - the staff were friendly and helpful, and the room was clean and warm and had all amenities you would expect - thank you!
Stayed 1 night in Feb 2020
Response from Ash on 24 Feb 2020
Thank you for your feedback we are glad you enjoyed your stay! We look forward to having you here again!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Ash on 24 Feb 2020
Thank you for your feedback we are glad you enjoyed your stay and look forward to having you here again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ash on 24 Feb 2020
Thank you for your feedback we are glad you enjoyed your stay and look forward to having you here again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff. 5 minuted into city centre and 15 minutes walk from train station.
Stayed 1 night in Feb 2020
Response from Aishling on 4 Feb 2020
Thank you for your great feedback we are delighted you enjoyed your stay with us and look forward to having you again!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Aishling on 6 Feb 2020
Thank you for your feedback, we look forward to having you here again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Aishling on 4 Feb 2020
Thank you for your feedback we are so happy you enjoyed your stay with us and look forward to seeing you here again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
One night stay room could do with makeover if there longer would have asked to be moved
Stayed 1 night in Jan 2020
Response from A on 6 Feb 2020
Thank you for your feedback, we look forward to having you here soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean and unhappy
The bed was not great. Room was cold and could not adjust the heating and the towls were dirty not sure from being burnt cleaning or human dirt.
Stayed 1 night in Jan 2020
Response from Ash on 24 Feb 2020
We apologise for your unpleasant stay but thank you for your feedback, we will look into these matters.