Nice place to stay in Sintra, walking distance to the train station. The room was comfortable and quiet. The breakfast was very good, but you should go early as their is limited choice after 9:30, they don’t seem to replenish items.
The front desk staff was very helpful, calling taxis and storing luggage as needed. It is a long, long walk up hill to any of the palaces from the hotel, I recommend a taxi for about 10 euro each way.
I recommend the restaurant across the street, Incomum by Luis Santos, excellent food, reasonably priced for the quality 14-24 euros for most of the main courses, make a reservation, they are very busy. Nice not to have to walk up the hill for an over priced tourist dinner in Sintra old town.
On hotels.com they list that laundry facilities are available, but you have to walk 10 minutes down the street to a laundry mat. FYI you can do a large load, was and dry for about 10 euro, soap is dispensed by the washing machine during the wash cycle, no need to purchase it.