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Reviews of Browns Downtown

3 out of 5
Browns Downtown
Rua dos Sapateiros, 69-79, Lisbon

Reviews

8.8

Excellent

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 418 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 4 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff at the hotel desk were great. However, the staff at the Breakfast Buffet were awful. We had an experence where we asked for one cup of decaf coffee and 30 minutes later; and after flagging down to additional staff personnel we were told the machine was broken -- but, then we received a cup of coffee 5 minutes after that. On another day, I arrived to a buffet that was out of scrambled eggs (the only cooked eggs offered other than hard boiled) - I immediately informed the staff and then wait another half hour for more eggs to arrive. However, during that half hour I was told twice that the kitchen staff was making the eggs. However, there is a window into the kitchen and I could see that they did not start cooking the eggs for 20 minutes after I requested them. To further emphasize the staff's lack of concern -- this was the week of WebSummit and while I waited for eggs - over 10 other people looked into the warmer for eggs and commented on the fact that there were none. But, none of the request seemed to matter to the staff - they just talked amongst themselves while the customers sat and waited. By the time the eggs finally arrived half of the guests that asked for them had left the breakfast area.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location Very helpful staff
Stayed 6 nights in Oct 2022

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & room were lovely
Stayed 1 night in Oct 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It this a great hotel!! It is in a great location, right in the main downtown area. The rooms are small but have everything you need.
Stayed 3 nights in Oct 2022

10/10 Excellent

Clara

Stayed 1 night in Sep 2022

10/10 Excellent

Stephanie Strah

Liked: Staff & service
Excellent location and immaculate room and property. Very professional and lovely staff.
Stayed 6 nights in Sep 2022

8/10 Good

Janet

Stayed 1 night in Sep 2022

6/10 Okay

Michael, Seattle

Travelled with partner
Disliked: Property conditions & facilities
The room we had was incredibly small. Two of us traveled and even with just our two carry-on bags (one bag each) it was a challenge to move around the room. The bathroom was also incredibly small. We've traveled to more than 20 countries and nearly 100 cities and this, by far, was the smallest hotel room we've ever had which made it quite uncomfortable to relax.
Stayed 4 nights in Sep 2022

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of the action. Breakfast was excellent, and the staff was outstanding.
Stayed 2 nights in Aug 2022

4/10 Poor

Barbara

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is old but clean the aircondlting is not cooling hardly anything. Staff is nice.
Stayed 5 nights in Aug 2022

8/10 Good

David, london

Stayed 2 nights in Aug 2022

10/10 Excellent

Sandra Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room. Very helpful staff.
Stayed 3 nights in Aug 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obrigada Browns
We have stayed at 3 of the Browns Hotels, and all of them have been wonderful stays. Our fav of the 3 was Browns Boutique Hotel, followed by Browns Downtown and then Brown's central. All are great, and all have a different vibe. All are located in a great location too. My suggestion it to upgrade one level from the standard. The Breakfast is great! Good value! The staff at all 3 were very helpful. Safe, clean, great service, and a wonderful value too. Stay at the Browns - we look forward to staying at the Avenues next; it is situated on the park ave of Portugal. Obrigada Browns
Stayed 2 nights in Jul 2022

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit noisy. And entry keys / locks were a bit sticky. Noise in evening though hearing other guests was very noticeable
Stayed 1 night in Jul 2022

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all about location. We were in the heart of the old town. Walking distance to restaurants and shops. It was clean, safe and convenient. Rooms were nicely decorated. I highly recommend this hotel.
Stayed 3 nights in Jul 2022

8/10 Good

Thomas, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were good. There is a weird thing with the air conditioning where you need to place the controls in the correct place if not it turns on and off with a loud band. We figured this out BUT at 3 o'clock in the morning our neighbor did not and it stated banging. When we complained to the the front desk and asked him to contact the other room to correct the situation, he said "no, because they are probably sleeping ". at least they were able to sleep. We told the front desk the next morning but they did not seem very concerned. Also, the water in the shower changes from hot to cold often with no place to move out of the way when it happens. Other then one sleepless night it is a good hotel.
Stayed 6 nights in Jun 2022

6/10 Okay

Jodi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was a jammed poorly designed set up. I had to squeeze around the corner of my bed to get to my clothes by a window in the back of the room. Just really awkward
Stayed 2 nights in Jun 2022

10/10 Excellent

Marissa, West Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing, the staff were so personable and helpful with whatever we needed. They even made us a great dinner reservation. The hotel is in the perfect spot to enjoy old town Lisbon. Everything is within easy walking distance (buses, metro, train station). Great restaurants are all around. We would come back again for sure.
Stayed 3 nights in May 2022

10/10 Excellent

Helen

Stayed 5 nights in Apr 2022

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel based smack bang in the middle of all the action. A satellite hotel to the main Browns hotel based 200yards up the road, so doesn’t have all the amenities such as bar and restaurant but you can get all of that at the main hotel, so not really a biggie. The room we had was the suite on the 6th floor, which was an amazing room. The shower room was maybe a bit on the shabby side , with a curtain missing from the window and the shower was difficult to get the temp right, again nothing major.. The staff were fantastic and extremely helpful. The location is perfect for all the activities and restaurants in the area. So all in all this hotel was amazing value for money and we really enjoyed staying there and would recommend it to family and friends
Stayed 3 nights in Apr 2022

10/10 Excellent

Kema C

Stayed 5 nights in Mar 2022

10/10 Excellent

Roxana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience will go back wonderful breakfast
Stayed 7 nights in Mar 2022

10/10 Excellent

jamidawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Will definitely stay again
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hip pad in the middle of everything
We loved our room. Super cute and well done. Had a basic which was small but we’re rarely in our room. Had space for 2 checked bags as well as 2 carry-ons as well. Good layout and we had window which opened to the street. Wasn’t noisy at all as it’s a quiet street in the middle of all the action. Our lobby was hip mid century and 😎. Great shower, towels, linens. Comfy bed. Right in the center of the downtown area. So close to the waterfront, the 28 tram as well as the buses to Belem and the National Museum. Literally 1/2 block from Biaxa/Chiado metro station as well. Though take a taxi from the airport if you can because it’s much quicker and it was like 15 euros. Plus the cobblestones will literally break the wheels off your luggage. We actually saw it happen one day. Front desk super friendly and helpful. Had a delicious complimentary welcome drink up the block. Also liked that hotel. We got Covid tests done in Plaça da Figueroa which is right next to Rossio Square and we got printed copies in 30 minutes. The one in Rossio took longer and they come as email. Would absolutely return and recommend highly.
Stayed 4 nights in Jan 2022

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bottom line: In spite of a wonderful staff and great location, I would not stay here again. Sorry. The room was absolutely tiny, so small and the window opened to an ugly shaft. The door to the shower could not be opened unless the sliding door of the bathroom was opened. We fell for the online photos of the lobby with lovely MCM furniture.
Stayed 3 nights in Oct 2021

10/10 Excellent

Richard K

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small lovely boutique hotel , superb staff, great location/ loved it!!
Stayed 1 night in Nov 2021

10/10 Excellent

Michele M

Liked: Cleanliness, staff & service, amenities
Lovely stay. Friendly and very helpful staff. Great location.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Front Desk | Brown's Hotel Group on 21 Nov 2020
Dear Mr. Thomas, Thank you for staying with us and for your feedback! With kind regards,

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool place
Can’t fault this hotel at all. Hip, friendly and comfortable . Shall be back
Stayed 3 nights in Sep 2020
Response from Front Desk | Brown's Central Hotel on 3 Oct 2020
Dear Mr. Paul, Thank you for staying with us and for your kind words! With kind regards,

10/10 Excellent

Anthony, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and friendly. Rooms clean bed comfortable will be back.
Stayed 1 night in Jun 2019
Response from Front Desk | Brown's Hotel Group on 29 Sept 2020
Dear Mr. Anthony, Thank you for staying with us and for your kind words! With best regards,

10/10 Excellent

Janet, Hertfordshire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central for sight seeing. Very helpful staff who gave us good information/recommendations. Lovely touch to put a bottle of fizz in the room for my daughter’s birthday- many thanks.
Stayed 3 nights in Mar 2020
Response from Margarida Tavares on 16 Mar 2020
Dear Janet, Thank you for your kind words. We are glad to hear that your stay with us was a memorable one! On your next trip to Lisboa try to join us on our Free Walking Tour, it is also a perfect option to get to know the city when traveling. We look forward to welcoming you back in the near future. Best Regards, Margarida Tavares Brown's | Downtown Hotel Management

6/10 Okay

N/A, UK

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Style but no substance - some basics need sorted out Looks good on surface but not practical - extremely small bathroom Great location Great breakfast
Stayed 3 nights in Feb 2020
Response from Margarida Tavares on 16 Mar 2020
Dear guest, Thank you for taking the time to write your review. We are delighted to know that, like us, you also love our decoration and design rooms. At Brown's | Downtown Hotel we try not to forget any detail, especially when it comes to meet our guests expectations. Next time in town, make sure to join our Walking Tour. It is also free of charge and you will get to know the city through the eyes of a local. We are aware of the improvements you have mentioned and we are, in a daily basis, correcting them. We hope that on your next visit you are able to notice those changes. Kind Regards, Brown's | Downtown Hotel

10/10 Excellent

Chunilall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff and good central location
The receptionist Diogo and Magarata was courteous and helpful. The location was good and the room was clean and adequate.
Stayed 2 nights in Jan 2020
Response from Sérgio Gonçalves on 23 Jan 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

DOUGLAS

Liked: Cleanliness, staff & service
Well located .... but
Pretty average hotel. Some good points - staff and location (2 mins metro, 1 min city centre). Bad points - room 317. Next to lift and so a funny shape with unusable space. Window overlooks desolate space with no light getting in to room. At 75 kg, I was unable to enter shower without opening door and getting in via main bedroom. Shower difficult to control.
Stayed 4 nights in Jan 2020
Response from Margarida Tavares on 14 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Piton, Orlando, Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional, they offer a good service. The property decoration is very modern and nice. Location is perfect. We loved everything except that the AC systems was off and they just have heat and when you open the window to ventilate because is to hot the noise from the street is too much and the smell of cigarette was very uncomfortable.
Stayed 4 nights in Nov 2019
Response from Margarida Tavares on 13 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Margarida Tavares on 14 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

clare

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor, Great location
Great hotel in terms of location and decor. Recommend to upgrade to a superior room to get a bit more room. Great shower! Great decor, great added extras in the room. Would have been even better to have a bathrobe and a mini bar, especially given there is no bar in the hotel
Stayed 3 nights in Nov 2019
Response from Front Office on 11 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel in Lisbon!
This hotel in Lisbon has a great location and wonderful staff. We had a great stay. The breakfast was very good. The room was on the smaller side but well appointed and comfortable. I would recommend to family and friends and would stay again.
Stayed 2 nights in Oct 2019
Response from Margarida Tavares on 27 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rubie, Virginia Beach, VA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was small, but had everything we needed. A nice coffee niche where china cups, k cup machine, tea selections, and electric tea pot. We also had wine glasses, opener, and a surprise bottle of wine! Under that counter was a refrigerator. We enjoyed our stay at Brown's.
Stayed 6 nights in Oct 2019
Response from Margarida Tavares on 23 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both Ines1 and Ines2 were marvelous at reception and assistance to places to go and EAT. Ruben @ the Bar was GREAT. Brown's Hotels are fortunate to have these individuals taking care of travelers. ((To the Owner of Brown's...the music was awesome! Last year we did the Blues Trail from St. Louis to Clarksdale, Miss (it goes all the way to New Orleans) and your music selection brought back wonderful memories...Thanx)).
Stayed 3 nights in Oct 2019
Response from Margarida Tavares on 27 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Malcolm, Portland, Maine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are incredibly knowledgeable, friendly, and helpful
Stayed 4 nights in Oct 2019
Response from Margarida Tavares on 13 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walking distance to many sites. Close to transportation. Only a block away from metro stop.
Stayed 5 nights in Sep 2019
Response from Margarida Tavares on 9 Oct 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Eugene

Liked: Cleanliness
SQUEAK! SQUEAK! SQUEAK!
SQUEAK! SQUEAK! SQUEAK! That's all I heard until 11:30PM and from 4:00AM when the guests above me went to the bathroom. This site prevents me from posting a video with the ongoing, high pitched, sound. My room was finally changed after two nights. What annoys me most is that the staff was seemed to be aware of the noise issue. The rooms were clean and spacious. Location was also good.
Stayed 5 nights in Sep 2019
Response from Margarida T. on 1 Oct 2019
Thank you for your feedback. We will address this directly.

8/10 Good

John

Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Margarida on 15 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful first time in Lisbon.
The staff was a definate asset. They were so helpful in every aspect of my stay. The design elemenys of the hotel were as beautiful and functional as if my nephews the architect had done them.
Stayed 1 night in Aug 2019
Response from Margarida Tavares on 26 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and helpful staff
Very comfortable room. Hotel is centrally located and an ideal base. Reception staff are so helpful and friendly and a credit to the hotel. The decor in the room is a little ‘tired’ but the bed linens were lovely and the room was very comfortable. Personally I could have done without the desk and iMac and had a small sofa instead.
Stayed 4 nights in Aug 2019
Response from Margarida Tavares on 25 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sheana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from M on 21 Aug 2019
Thanks for staying with us. We appreciate your feedback!