Studio, 2 Double Beds, Non Smoking

Reviews of Extended Stay America Suites Livermore Airway Blvd

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 217 out of 946 reviews" "
Rating 8 - Good. 288 out of 946 reviews" "
Rating 6 - Okay. 196 out of 946 reviews" "
Rating 4 - Poor. 142 out of 946 reviews" "
Rating 2 - Terrible. 103 out of 946 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

dahlia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Rooms is clean and bed is comfy. Staffs are very friendly
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Dahlia, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location, clean rooms, and comfortable beds aim to provide a pleasant experience for all our guests. Thank you for recognizing the friendliness of our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management

6/10 Okay

Patricia

Disliked: Amenities
My room was very basic in an older property. It was fine for what I needed, just to sleep and take showers. There was an odd smell in the room.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 10 Mar 2024
Dear Patricia, Thank you for sharing your experience. We're pleased that the room met your basic needs. However, we apologize for any inconvenience caused by the odor. Your feedback is essential, and we'll address this with our housekeeping team to ensure thorough cleaning. We appreciate your understanding and hope to welcome you back in the future, offering an even more comfortable stay at our property.Sincerely,Hotel Management

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the place an location
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Kenneth, Thank you for sharing your positive thoughts about Extended Stay America! We're delighted that you enjoyed both our location and your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future. We appreciate your kind feedback!Sincerely,Hotel Management

4/10 Poor

Catrina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not expect this hotel train to be so rundown. I have stayed at extended stay hotels in the past, so I was surprised at the state of this location. There seem to be a lot of shady people in the hotel. Some of the staff was very friendly, while others were extremely rude. The “free breakfast” consisted of coffee, low quality muffins, and do it yourself oatmeal. Worst though, the bathroom was disgusting. The showerhead was coming out of a wall that was completely rotted. Water from the showerhead was dripping down into the drywall and there was black mold on the walls. Just horrible.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Catrina, We sincerely apologize for the subpar experience you had during your stay. Your feedback is deeply concerning, and we appreciate you bringing it to our attention. We will be investigating the issues raised, particularly those regarding staff behavior and the condition of the facilities. Please rest assured that corrective measures will be taken to address these issues. Your observations are invaluable, and we apologize for any inconvenience caused. We hope you might reconsider in the future, giving us the opportunity to provide you with the high-quality experience that you rightfully expect and deserve.Sincerely,Hotel Management

4/10 Poor

Tim

Travelled with group
Disliked: Amenities, property conditions & facilities
No water pressure, for shower and you had to go to the front desk to get a plunger whenever you used the toilet. No USB ports for charging phone or tablet near the bed or anywhere.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 18 Feb 2024
Dear Tim, Thank you for your review. We apologize for the issues with low water pressure and any inconvenience in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention. We have shared this feedback with our maintenance team and are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management

10/10 Excellent

Genguan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay in Extended Stay America,surprised for it's clean,quiet,friendly service. Would come back to choose it Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

2/10 Terrible

Hyeonjin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Maritza

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Stayed 4 nights in Dec 2023

8/10 Good

luz marie

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I like the staff, the lady who checked us in was very friendly. I like that the room has a kitchenette with a full size fridge, stove and microve. The room was looking nice and clean with no weird smell, but as soon as we layed down we seen a cockroach going up the wall.
Stayed 1 night in Dec 2023

10/10 Excellent

Nychelle A.

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Very nice place to stay for a temporary home away from home
Stayed 12 nights in Nov 2023
Response from Hotel Management on 9 Dec 2023
Dear Nychelle A., We're delighted to read that Extended Stay America Suites served as a comfortable home away from home for you! Your positive feedback is greatly appreciated. We loved having you as our guest and look forward to welcoming you back on your next visit!Sincerely,Hotel Management

8/10 Good

Herminito S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Property was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear Robert, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated.Sincerely,Hotel Management

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l it’s the hotel that could
from checking in to check out it was wonderful service. Very informative when I needed questions answered and I enjoy my day. I will go back again the next time I’m in that area.
Stayed 1 night in Nov 2023

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Carpet felt greasy. Room showed a lot of wear. Minor damage to door. Won’t stay there again. Felt dirty.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Patrick, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

4/10 Poor

Scott

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Shakee

Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and tended to our needs when asked.Very satisified customer :)
Stayed 3 nights in Oct 2023
Response from Hotel Management on 25 Oct 2023
Dear Helen, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our city. Sincerely,Hotel Management

8/10 Good

Donn

Liked: Cleanliness, property conditions & facilities
Nice lodging tucked in by the Livermore Airport and close to dining (Cattlemens) and casual (Subway) restaruants. Very easy on/off I-580 freeway. At check-in, they had no record of my reservation despite it being made over a week before and I'd received multiple communications from Expedia about the stay. It all got straightened out, but I still need to check I was not double-billed. Also, the "breakfast" (on Saturday) consisted of a granola bar and coffee; not what I was expecting (at least a bagel or some toast; would have been really nice to have bacon)
Stayed 1 night in Oct 2023

2/10 Terrible

LINDSAY

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
see above
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Oct 2023
Dear LINDSAY, We appreciate you choosing our hotel for your visit. We are disappointed that your experience was anything other than perfect. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Anielka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 1 night in Oct 2023
Response from LVM on 14 Oct 2023
thank you for your valuable review

8/10 Good

Clifton

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

KAMAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Sep 2023
Response from Hotel Management on 14 Sept 2023
Dear KAMAL, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

8/10 Good

Deanne

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good please to stay, clean and good location
Stayed 1 night in Aug 2023
Response from Hotel Management on 31 Aug 2023
Dear Myrna, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location clean and comfortable suites. We look forward to welcoming you back soon!Sincerely,Hotel Management

10/10 Excellent

Loraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was cozy, nothing fancy but it did have a kitchenette, which is nice for those staying extended periods. Staff was super friendly. It was also very quiet. We'd definitely stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Queena

Travelled with family
Liked: Cleanliness, staff & service
No room service to bring things to your rooms
Had to ask the front desk for every little thing no dishes or nothing was in the room. Then had to go down to the lobby to get the stuff
Stayed 1 night in Aug 2023
Response from Hotel Management on 29 Aug 2023
Dear Queena, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management

10/10 Excellent

Anielka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
It was amazing.
Stayed 1 night in Aug 2023

10/10 Excellent

domenic, SAN FRANCISCO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet n clean
Stayed 1 night in Aug 2023
Response from Hotel Management on 28 Aug 2023
Dear Domenic, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our team know when you complement their work. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

4/10 Poor

michael

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

ALYSSA FAYE

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2023

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No usb outlets in the room
Stayed 1 night in Aug 2023

8/10 Good

Patrick

Stayed 1 night in Aug 2023

8/10 Good

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Debra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was great for the time I needed to stay. Good price. Loved the kitchen!!
Stayed 1 night in Aug 2023
Response from Hotel Management on 8 Aug 2023
Dear Debra, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Thank you for your great comments about our comfortable accommodations, fully-equipped kitchen, and accommodating team. It was our pleasure hosting you during your time in the area; we look forward to your next visit.Sincerely,Hotel Management

4/10 Poor

Guerrero

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room wasn't clean well Smell bad
Stayed 1 night in Jul 2023
Response from Hotel Management on 5 Aug 2023
Dear Guerrero, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. We apologize for any inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. Thank you for sharing your experience with us, and we hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Only think lacking was no shampoo in shower or room
Stayed 1 night in Jul 2023

10/10 Excellent

AY

Stayed 3 nights in Jul 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry available Microwave
Stayed 7 nights in Jul 2023
Response from Hotel Management on 2 Aug 2023
Dear Kathleen, Thank you for your lovely review of our Extended Stay America. It is good to know you had a great time here and that we could meet your expectations. Please revisit us so we can enjoy another memorable trip on your next visit to our city.Sincerely,Hotel Management

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Melissa

Travelled with partner
Everything was good
Stayed 1 night in Jul 2023

10/10 Excellent

Eduardo

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Jul 2023
Response from Hotel Management on 11 Jul 2023
Dear Eduardo, We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your wonderful review of your stay at Extended Stay America. We look forward to hosting you again soon.Sincerely,Hotel Management

10/10 Excellent

STACEY E THYSELL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect sleeping conditions
perfect
Stayed 1 night in Jun 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice place. I well be using it agin
Stayed 2 nights in Jun 2023
Response from Hotel Management on 26 Jun 2023
Dear james, Thank you for staying with Extended Stay America and reviewing your hotel experience. We are glad we could exceed your expectations and that you loved your stay at our hotel. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff has been Friendly and courteous. In a year to help with any issues.
Stayed 9 nights in Jun 2023

4/10 Poor

Danielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023