Exterior

Reviews of Crowne Plaza Liverpool City Centre, an IHG Hotel

4 out of 5
Crowne Plaza Liverpool City Centre, an IHG Hotel
2 St. Nicholas Place, Liverpool, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1016 reviews" "
Rating 8 - Good. 244 out of 1016 reviews" "
Rating 6 - Okay. 53 out of 1016 reviews" "
Rating 4 - Poor. 27 out of 1016 reviews" "
Rating 2 - Terrible. 24 out of 1016 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mina

Liked: Cleanliness, property conditions & facilities
Staff were very courteous
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing not to like about this hotel. Value for money. convenient to everything in Liverpool. Lovely staff. Room clean with lots of extras. I would recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 27 Mar 2024
Dear Linda, Thank you so much for your review of our hotel Crowne Plaza Liverpool. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Rhian

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar 2024
Thank you for taking the time to review your stay. I do wish we could of resolved any issue you may of had during your stay.

6/10 Okay

Mathieu

Liked: Cleanliness, staff & service
TV equipment are hold No smart TV and poor internet connection check-in at 3 pm a bit late. You can get a late check out by sign-in to IHG however staff not inform you about it. Only get information about breakfast, no information about pool or gym.
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar 2024
Dear Mathieu, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain the good, and improve any negative standards of service and care. Please accept my sincere apologies if your stay was less than satisfactory. I do hope you return in the future,

10/10 Excellent

Sanjay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All loveley
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar 2024
Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Guest Relations on 17 Mar 2024
Dear Amber,Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

2/10 Terrible

Sharon

Travelled with family
Booked through Expedia but they wouldn’t allow me to change reservation due to me arriving a day later
Stayed 2 nights in Mar 2024
Response from Guest Relations on 14 Mar 2024
Dear Sharon, Thank you for your feedback. We do hope you return in the future.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Mar 2024
Response from Guest Relations on 14 Mar 2024
Dear Alison, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the waterfront , great helpful staff and everything went very smoothly
Stayed 2 nights in Feb 2024
Response from Guest Relations on 6 Mar 2024
Dear Steven, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. Delighted to see that you had a wonderful stay and I hope to welcome you back in the near future.

10/10 Excellent

Ryan

Travelled with family, Travelled with group
Liked: Amenities
Amazing
Stayed 1 night in Feb 2024
Response from Guest Relations on 25 Feb 2024
Dear Ryan, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Mark Richard

Stayed 2 nights in Feb 2024
Response from Guest Relations on 22 Mar 2024
Dear Mark Richard, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Excellent

spencer

Stayed 1 night in Feb 2024
Response from Guest Relations on 22 Mar 2024
Dear Spencer, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Excellent

john

Stayed 2 nights in Feb 2024
Response from Guest Relations on 22 Mar 2024
Dear John, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations on 25 Jan 2024
Dear Robin, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Ashley

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Guest Relations on 25 Jan 2024
Dear AshleyThank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central loca,close to shops,bars and the docks
Stayed 1 night in Jan 2024
Response from Guest Relations on 25 Jan 2024
Dear Samantha, Delighted to see that you rated your stay at Crowne Plaza Liverpool 5/5. I look forward to welcoming you back in the future.

2/10 Terrible

Shenay

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Relations on 25 Jan 2024
Dear Shenay, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.

10/10 Excellent

chris

Stayed 1 night in Jan 2024
Response from Guest Relations on 25 Jan 2024
Dear Chris, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool and rate us a 5/5. I do hope you return in the near future.

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Ann-Marie, Many thanks for scoring your stay at Crowne Plaza Liverpool 5/5. I do hope you return in the near future.

2/10 Terrible

Andrew

Stayed 2 nights in Dec 2023
Response from Guest Relations on 25 Jan 2024
Dear Andrew, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.

8/10 Good

W

Stayed 1 night in Dec 2023
Response from Guest Relations on 24 Dec 2023
Thank you you your 8/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 24 Dec 2023
Dear Beverley, Thank you you your wonderful 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel…a little overpriced but fine for overnight stay
Stayed 1 night in Dec 2023
Response from Guest Relations on 24 Dec 2023
Dear Richard, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I hope to welcome you back in he near future.

6/10 Okay

Josie

Liked: Cleanliness, staff & service
Hotel clean, very nice, room small, not a water view which we paid for, not a bad stay, breakfast was nice
Stayed 2 nights in Dec 2023
Response from Guest Relations on 17 Dec 2023
Dear Josie, Many thanks for passing on your much-valued feedback following your recent stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain our high standards of service and care. I will be certain to share this with the team for future visits.

8/10 Good

Nia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a night out
The hotel itself was in a great location. We had tickets for a show at the M+S arena and food at a local restaurant. Plenty of restaurants and bars nearby. Good for couples and friend groups. The staff were lovely, everywhere was clean and the breakfast was nice. The room was a little noisy at times. We could hear other guests. We didn't use the gym and pool so can't comment on them. I would stay there again.
Stayed 1 night in Dec 2023
Response from Guest Relations on 17 Dec 2023
Dear Nia, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am glad you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon.

2/10 Terrible

Chris

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Relations on 17 Dec 2023
Dear ChrisThank you for taking the time to review your stay at Crowne Plaza Liverpool. I do wish we had the opportunity to resolve any issues you experienced.

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel very comfortable and staff very good
Stayed 2 nights in Dec 2023
Response from Guest Relations on 17 Dec 2023
Dear Nicky, Thank you for you for such a fantastic review.We are so happy that you enjoyed your stay with us at Crowne Plaza Liverpool, we genuinely do try to make each Guests stay as special and memorable as we can!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel & location
Overall the stay was very good. Only issue was the heating wasn’t working in our room. This did get resolved the next day (as it was full) as they moved our room & at check out they refunded our car parking.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 17 Dec 2023
Dear Karen, I would like to thank you for taking the time to pass on your feedback following your recent stay with us at Crowne Plaza Liverpool. I am extremely happy to hear you thoroughly enjoyed your stay with us and I will be sure to look into all your comments.I sincerely hope you return in the near future.

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
everything was amazing could not fault it ,the breakfast was amazing plenty of choice for everyone.will defiantly return in the future thanks
Stayed 1 night in Dec 2023
Response from Guest Relations on 17 Dec 2023
Dear Julie, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am delighted you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon.

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay, apologies for any mess.
Stayed 1 night in Dec 2023
Response from Guest Relations on 17 Dec 2023
Dear Mohammed, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am delighted to see you scored us a 5/5I do hope you return in the near future

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel, excellent location. Only face this a four star rating due to having to book a slot for the pool.
Stayed 1 night in Dec 2023
Response from Guest Relations on 10 Dec 2023
Dear Helen, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. The only reason we book slots at the pool is to avoid the disappointment of turning up and the pool being full. We comply with bather loads for health and safety purposes. I do hope you return in the future.

8/10 Good

Richard

Stayed 1 night in Nov 2023
Response from Guest Relations on 24 Dec 2023
Dear Richard, Thank you taking the time to review your stay at Crowne Plaza Liverpool. Please return in the near future.

10/10 Excellent

Elena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely one night stay
Stayed 1 night in Nov 2023
Response from Guest Relations on 4 Dec 2023
Dear Elena, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Linda

Stayed 2 nights in Nov 2023
Response from Guest Relations on 24 Dec 2023
Dear Linda, Thank you for taking the time to review your stay at Crowne plaza Liverpool and score us a wonderful 5/5. Please return in the near future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations on 25 Nov 2023
Dear Steve, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see you scored us at 10/10. Please return soon.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in convenient location. Comfortable bed Nice spa facilities
Stayed 1 night in Nov 2023
Response from Guest Relations on 25 Nov 2023
Dear Tina, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see you enjoyed your overall stay with us. Please return soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on 20 Nov 2023
Dear Jessica, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I am delighted to see you scored us a 10/10 !!Please return in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Visit to Liverpool
Bit noisy on the two nights when the hotel hosted organisations parties , very boisterous in the bar area but ok once the attendees went into dinner it was quiet , then later in the early hours of the morning, some people returning to their rooms had loud conversations in the corridor waking us up (01.00 hrs ) apart from that all good, staff are very good and attentive.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 20 Nov 2023
Dear Anthony, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I am delighted to see you scored us a 10/10 !! I apologise if the hotel was noisy. Please return in the future.

8/10 Good

Conor

Stayed 1 night in Nov 2023
Response from Guest Relations on 20 Nov 2023
Dear Conor, Many thanks for taking the time to review your stay 8/10 at Crowne Plaza Liverpool. Please return in the future.

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Nov 2023
Dear Christopher, Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location of this hotel was amazing. Right next door to Albert dock and only a ten minute walk to town. Great amenities, extremely clean and good service. All exactly what you would expect from a Crowne Plaza.
Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Nov 2023
Dear Joseph, Thank you for your taking the time to review your stay of Crowne Plaza Liverpool. I am delighted to see you enjoyed your overall stay. I do hope you return in the near future.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Convenient location for all the attractions. Really enjoyed our stay in Liverpool.
Stayed 1 night in Nov 2023
Response from Guest Relations on 16 Nov 2023
Dear Frances, Thank you for your 10/10 review of Crowne Plaza Liverpool. I am happy to see you really enjoyed your stay. I do hope you return in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Guest Relations on 11 Nov 2023
Thank you for your 8/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Rimanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations on 11 Nov 2023
Dear Rimanata, Thank you for 10/10 review of Crowne Plaza Liverpool. Thank you also for sharing such a beautiful picture of the local area. Please return soon.

10/10 Excellent

D J

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family visit
Great location and a quiet room. Seeing family over a 2 day period.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 8 Nov 2023
Dear DJThank you for your 10/10 review of Crowne Plaza Liverpool. I do hope you return to see your family in the near future.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Guest Relations on 25 Nov 2023
Dear Stephen, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see you scored us at 5/5. Please return soon.

8/10 Good

EMMA

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Honest review
Overall nice hotel with a car park guaranteed for over night stays which is very useful in Liverpool. Found the pool area a bit grubby and in need of a refurb, pool area was very wet and mats not at bottom of stairs (ladies changing up/down a spiral staircase) not due to lack of staff as 3 chatting on pool reception! Room was just what we needed comfy beds and shower was fab! We went to the bar and were not acknowledged by staff members, other tables having waiter service we had to go to the bar and order and collect our own! Buffet breakfast was amazing staff were very welcoming and friendly especially to our little one, overall we would definitely stay again.
Stayed 1 night in Nov 2023
Response from Guest Relations on 4 Nov 2023
Dear Emma, Thank you for your honest review of Crowne Plaza Liverpool. I will be sure to share this with the team I do hope you return in the near future.

10/10 Excellent

Mrs Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations on 4 Nov 2023
Thank you for your 5/5 review of Crowne Plaza Liverpool. Please return soon.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on 4 Nov 2023
Dear Claire, Thank you for your 8/10 review of Crowne Plaza Liverpool.I hope to welcome you back in the near future.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual, from the greeting from your Doorman to exiting with the desk lady all was first class, including an excellent and healthy dinner!
Stayed 1 night in Oct 2023
Response from Guest Relations on 4 Nov 2023
Dear Peter, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.