Loft

Reviews of Dream Apartments Moorfields

3.5 out of 5
Dream Apartments Moorfields
2 Moorfields, Liverpool, ENG

Reviews

8.0

Very good

Rating 10 - Excellent. 166 out of 392 reviews" "
Rating 8 - Good. 135 out of 392 reviews" "
Rating 6 - Okay. 44 out of 392 reviews" "
Rating 4 - Poor. 22 out of 392 reviews" "
Rating 2 - Terrible. 25 out of 392 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Victoria

Travelled with group
Stayed 2 nights in Nov 2021

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Great - but not quite as advertised
Lovely Apartment and very clean. Check in was good and staff very friendly. Facilities were great and would definately recommend. Only issues - apartment wasn't at moorfields at all!!! Had to go and find it for check in it is at L2 2AA Silkhouse Court, Tithebarne street. There wasn't a sofa bed in the room but there was a sofa. There wasn't any forks or tea towels.
Stayed 2 nights in Sep 2021

2/10 Terrible

NOBUHIDE

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Myles

Travelled with group
Disliked: Cleanliness, room comfort
The Dream was NOT lived
I was in a queue for over an hour to check-in. It wasn't really clear why it took so long. Once getting there it took a further 20 minutes to get keys for our room which was in a separate building. We walked down to the room and entered. The bed has collapsed in the middle, there were stains on the walls, a strong nasty smell in the room, TV not as described, also rubbish packets in the drawers. I returned to the check-in desk where I had to wait enough half an hour to be seen. I explained the problems and the guy at check-in wasn't willing to rectify any issues I arose. I had asked for a refund due to the room not being clean, and I didn't feel comfortable staying there considering the pandemic happening and they couldn't keep the room clean, they point blank said no, and just remained in silence. After finally been given another room, I waited for a key to which I returned to the building I was staying in which is a good 10 min walk away to which the key fob wasn't working. By this point, I had had enough and me and my friend had booked somewhere else as the hotel wasn't will to do anything else. Upon return to the check-in desk. I told him the fob didn't work and I would like to check out as I don't want to stay there anymore due to such poor service and cleanliness levels. He informed me that I could get a refund via Hotels.com, to which now I have requested and the hotel refuses to issue. I do not recommend anyone to stay here.
Stayed 1 night in Aug 2020

6/10 Okay

Jackson

Liked: Room comfort
Nice apartment, awful check-inland support.
Check-in was awful - When we arrived at the address given on the booking, we found a small note on the desk saying that reception was in a different building several streets away, which was also where we were then made to stay. While the apartment we received was bigger and nice decor, it was not clean, and the kitchenware was all used and dirty. When we checked out the next day, every party leaving was making complaints as they did so.
Stayed 1 night in Aug 2020
Response from Dream Team on 10 Oct 2020
Good Afternoon Thank you for providing a review of your recent stay here with us. I'm sorry to hear that the stay was disappointing, this is something we care very deeply about. We will take your comments and use them to make improvements. Kind Regards Dream Team Apartment

4/10 Poor

Brian, Ireland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dream apartments has moved premises, we attempted several numbers over two hours before eventually establishing a new address. Dream apartments could have made this easier by putting a small sign with a forwarding address on their old premises and Expedia need to update their details
Stayed 2 nights in Aug 2020
Response from Enrica on 16 Dec 2020
Dear Brian, we are sorry you did not find easy to establish our address. Your comments about putting a small sign are really much appreciated, as it is an indicator of what we can improve. We hope to welcome you back in the near future. Best wishes Dream Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Aug 2020
Response from Miles - Front Desk Supervisor on 19 Aug 2020
Thank you very much for your review. We hope you stay with us again on your next visit.

6/10 Okay

Carole

Liked: Cleanliness
What apartment has reception in another street?
Reception was in another street and it was raining, I think this is unacceptable. The room was clean although noisey at times with the train station next door.
Stayed 2 nights in Jul 2020
Response from Miles - Front Desk Supervisor on 8 Aug 2020
Thank you for staying with us. We apologize for any inconveniences that occured due to our proximity to the Merseyside Underground. We no longer use the Moorfields building for guest accommodation and we hope you consider staying with us again the next time you visit Liverpool. Kind Regards.

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2020
Response from Miles - Front Desk Supervisor on 8 Aug 2020
We apologies for any inconveniences that occured during your stay. If you have any specific issues that occurred that we could address and make your next stay a fantastic one, please contact us to let us know.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean apartment very quiet very good stuff
Stayed 1 night in May 2020
Response from Miles - Front Desk Supervisor on 23 Jul 2020
Thank you very much! We are glad you enjoyed your stay. Please come visit us again the next time you are in the area.

8/10 Good

Jade-Leah

Stayed 1 night in May 2020

2/10 Terrible

Chloe

Stayed 1 night in May 2020

8/10 Good

Faye

Business traveller
Liked: Cleanliness, room comfort
Stated that we would get a free 2 hour late check out but this wasn’t the case they asked for £40 extra
Stayed 2 nights in May 2020

4/10 Poor

Keith

Disliked: Cleanliness, room comfort
Room was dusty and floor was not cleaned properly
Stayed 1 night in Mar 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments were sorry to hear about your experience were working on this and we aim to improve every day

10/10 Excellent

Nicola Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed here a few times now and it’s a great place and the location is brilliant
Stayed 2 nights in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

6/10 Okay

Samuel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

8/10 Good

Stuart

Liked: Cleanliness, staff & service, room comfort
Overall, an okay experience. The room was clean but basic. Location is excellent.
Stayed 1 night in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous!! Recommend it to all family and friends
Stayed 1 night in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how all the things you needed were in one space and it was very modern and well spaced out
Stayed 1 night in Feb 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

8/10 Good

clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Narisa on 31 Mar 2020
Thank you for staying here at dream apartments , we hope to see you again soon

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not as advertised.
Unfortunately not as expected or advertised. Booked a loft which is advertised as being 377 square feet but the room was only 255 square feet including the bathroom. Advertised with 40" Television but had only a 32" one, Pictures show a sofa in the room but no sofa or even a comfy chair. Reception apologetic but said that it was definitely a loft room (334) but could not offer an alternative. No fan or desk in the room. Very noisy on Friday and Saturday night and could hear the announcement every time the lift doors opened.
Bed in front of window
Kitchen area
TV
Door
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Reception on 29 Jan 2020
Good morning, thank you for your lovely review :) hope to see you soon at Dream Apartments. Kind regards,

2/10 Terrible

Kay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Asked for double bed got two singles pushed together No internet it wasn’t working The noise from outside was like the windows where wide open when they was shut
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
3pm strict check-in enforced so don't try to check in early. This of course creates a queue at 3pm so a bit slow. Originally had a room with twin beds pushed together, not very comfortable so asked to move to a proper double. Room I was moved to had a very strong chemical smell so had to move again. However staff were accommodating and helpful with these problems.
Stayed 2 nights in Jan 2020
Response from Reception on 23 Jan 2020
Thank you very much for your feedback :) I do apologise any inconvenience during checking in. Reception staff always try to sort issues while on shift in order to make our guests happy. Hope to see you again,

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Reception on 23 Jan 2020
Thank you very much for your feedback :)

8/10 Good

John

Liked: Staff & service, property conditions & facilities
I would recommend the apartments, only slight issue i had was there is no mirror in the room for when your drying your hair and the rooms were too hot for my liking
Stayed 2 nights in Jan 2020
Response from Reception on 23 Jan 2020
Thank you for your feedback :) We will keep improving our apartments. Hope to see you soon at Dream Apartments!

8/10 Good

Eden

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Reception on 23 Jan 2020
Thank you for your feedback. We hope to see you soon at Dream Apartments :)

6/10 Okay

John Mark

Travelled with family
Disliked: Cleanliness, room comfort
Good central location, but hotel is basic and the room wasn't serviced. Stayed two nights.
Stayed 2 nights in Dec 2019
Response from Reception on 23 Jan 2020
Thank you for your review. We will keep improving our properties. Hope to see you again.

10/10 Excellent

Galyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and premises
We stayed in a loft for 2 nights this Christmas. We arrived too early for check-in but the staff let us leave our luggage and go out exploring the city. The apartment was clean and had everything we needed to make a quick breakfast or lunch or – a stove, a microwave and dishes. The room has heating which we turned on in the afternoon and had a warm night’s sleep. The staff was very kind and useful – special thanks to Kevin who helped us with the buses timetable, brought some sugar to our room when requested and was helpful even though it was Christmas and almost nothing was working in the whole city (stores, small shops, banks, nothing). Our loft had a nice view and there are lifts to the upper floors. The bathroom was lovely. One of the times we used it, there was too much water from the shower cabin but this is not a problem. There is a fridge and a TV in the room. The best of all is the apartment’s location – everything in Liverpool was within a walking distance and we actually made the sightseeing on foot, we needed no public transport except for the day we had to leave to the airport.
Stayed 1 night in Dec 2019
Response from Reception on 23 Jan 2020
Thank you very much for your lovely review Galyana :) Hope you enjoyed at our property located in the heart of the city center! our staff always tries to do the best for the guests in order to improve their stay.

10/10 Excellent

Jana, Sofia

Travelled with family
Liked: Cleanliness, amenities
We stayed in a loft for 2 nights this Christmas. We arrived too early for check-in but the staff let us leave our luggage and go out exploring the city. The apartment was clean and had everything we needed to make a quick breakfast or lunch or – a stove, a microwave and dishes. The room has heating which we turned on in the afternoon and had a warm night’s sleep. The staff was very kind and useful – special thanks to Kevin who helped us with the buses timetable, brought some sugar to our room when requested and was helpful even though it was Christmas and almost nothing was working in the whole city (stores, small shops, banks, nothing). Our loft had a nice view and there are lifts to the upper floors. The bathroom was lovely. One of the times we used it, there was too much water from the shower cabin but this is not a problem. There is a fridge and a TV in the room. The best of all is the apartment’s location – everything in Liverpool was within a walking distance and we actually made the sightseeing on foot, we needed no public transport except for the day we had to leave to the airport.
Stayed 1 night in Dec 2019
Response from Reception on 23 Jan 2020
Thank you for your lovely review, Jana :) Our properties are located in the heart of the city and our staff is always there in order to help our guests. Hope to see you soon at Dream Apartments.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed before, good location and facilities at a hood price
Stayed 1 night in Dec 2019
Response from Reception on 23 Jan 2020
Thank you very much for your lovely review Audrey :) Hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Close to amenities and to the venue which we were attending.
Stayed 1 night in Dec 2019
Response from Reception on 23 Jan 2020
Thank you very much for your review :) Hope you enjoyed our central location and our facilities! Hope to see you soon at Dream Apartments.

4/10 Poor

JORGE

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Reception on 23 Jan 2020
Thank for your feedback! We will take it into consideration.

2/10 Terrible

Craig

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Didn't respond to us asking for directions to the car park the day before arrival. Tried to charge us extra for parking when already paid. Check in took about 20 mins even though only one person ahead of us. Apartment very basic, 4 little milk pots in the fridge, enough only for a tea each. The worst night sleep! Could hear absolutely everything going on outside through the really thin windows. At regular intervals throughout the night people tried to smash the doors in of the building opposite. Street cleaning machines went through every few hours with orange lights glowing and noisy brushes brushing
Stayed 1 night in Dec 2019

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and location rooms were better than expected. Booked 6 rooms for 12 people and not one complaint from any of the group. Perfect thanks.
Stayed 1 night in Dec 2019
Response from Reception on 23 Jan 2020
Thank you very much for your lovely review Steve :) Also thank you very much for your patience during that long checking in! Glad that you and your colleagues/family enjoyed at our property. Hope you come back soon to Dream Apartments.

6/10 Okay

Verified traveller

Travelled with family and small children
When we arrived to check in we were told that we were at another building which was a fair walk when you a carrying luggage and a child. Te bed was also uncomfortable to sleep on. We were glad we only stayed for one night.
Stayed 1 night in Dec 2019
Response from Reception on 23 Jan 2020
Thank you for your feedback :) I do apologise any inconvenience during your stay. We hope to see you soon at Dream Apartments.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2019
Response from Kevin Shilton on 10 Dec 2019
Good Morning, Thankyou for your feedback, we look forward to welcoming you back to Dream Apartments :)

8/10 Good

Cris

Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Booked 2 apartments for my elderly mum, 2 aunts & cousin for one night as a surprise. The main purpose was for Christmas shopping in Liverpool. However I have been left very disappointed with the upkeep & cleanliness of the apartment. The pillows supplied were absolutely disgusting. They were stained very badly and appeared to never have been washed for several uses. This is not the standard I expected considering this was a gift for my mum. I will be taking it further.
Stayed 1 night in Nov 2019
Response from Reception on 23 Jan 2020
Thank you for your feedback. I do apologise for any inconvenience found during your stay at Dream Apartments. We will discuss this with our Housekeeping team and take your review in consideration in order to improve our services. If you decide to come back anytime don't hesitate to give us a phone call at reception and we will kindly offer a discounted rate for your stay. I do apologise again.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Reception on 23 Jan 2020
Thank you very much for your feedback! we hope to see you soon at Dream Apartments :)

2/10 Terrible

Lynda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good/Bad weekend!!
Stayed 4 nights in Nov 2019

10/10 Excellent

Jacob

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist at The frontdesk when we arrived was unpleasent. We did not feel welcome.
Stayed 3 nights in Nov 2019

10/10 Excellent

Warren, Calgary

Travelled with partner
Liked: Cleanliness
Good place, would stay there again If there is availability
Stayed 3 nights in Oct 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream apartments
You get a lot for your money hotel is a good position ideal for all the bars. The room has all the amenities you could need for a weekend. Tesco express just outside the hotel. Liverpool is great most of the bars have entertainment,will definitely go again and stay in dream apartments
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019