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Reviews of Hampton by Hilton Liverpool/John Lennon Airport

3 out of 5
Hampton by Hilton Liverpool/John Lennon Airport
Speke Hall Avenue, Liverpool Airport, Liverpool, England

Reviews

8.0

Very good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt even have a USB port to charge my phone. Breakfast was poor
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Hi Holly, It's disappointing to have received a 1 rating. I do hope you discussed any of your issues with the team who would have been more than happy to help. Kind Regards,

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like was the continental breakfast in your room. It was delivered in a brown bag and was awful. Where was the restaurant to get breakfast??? Not what I would expect from the Hilton. Maybe they are accommodating another sort of guest ?????
Stayed 1 night in Apr 2024
Response from Tom on 7 Apr 2024
Hi Stephen,I'm sorry that you didn't enjoy your breakfast,We recently had a flood and as such regular breakfast has been suspended until we can repair the damage in the breakfast area, This should have been explained on check-in.

6/10 Okay

Geoff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was as described and met our needs, parking was in the multi storey next to the hotel. Room was clean and tidy. Breakfast was not available in the restaurant due to a flood which was not made at the time of booking , a continental breakfast was delivered in a bag with the offer of fruit juice and a hot bacon/sausage roll. Reception staff were functional but not welcoming both at check in and when relaxing with drink later in the evening and 24/7 menu was not available due to staff shortage.
Stayed 1 night in Apr 2024
Response from Sam on 7 Apr 2024
Hi Geoff,Thank you for your review. Kind Regards,

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sam on 7 Apr 2024
Hi Mark,Thank you for your rating. Kind Regards,

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had to book this hotel at the last minute so hadn't had time to read any reviews or policies. The reception staff were great and explained that their was limited hot breakfast , we would only be able to order a hot breakfast roll but she would bring up a continental breakfast bag up to our room. Unfortunately the bag was not exactly what I would have called a continental breakfast, both bags were different and had random items in them. On the second night the breakfast bags had been left outside our room and again very random items in them. A packet of custard creams, a carton of orange juice and a small container of jam , a wooden knife and a spoon. Other than the lack of breakfast everything else was ok.
Stayed 2 nights in Mar 2024
Response from Sam on 3 Apr 2024
Hi Helen, Thank you for your review.Kind Regards,

2/10 Terrible

Larihun

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was rubbish and we have to wait a long queue just to get water from the bar and the room have a bad smell
Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

6/10 Okay

brian

Travelled with family
Liked: Cleanliness, staff & service
My room was great very clean, But dining for breakfast was limited as there was building work going on and was not made aware of this when booking and checking in.
Stayed 2 nights in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ewerything was fine that day ,what l liked the most was the silence and cleanliness of the room. Thanks.😁👍
Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 Good

Simon

Liked: Staff & service, amenities, property conditions & facilities
Comfy bed and decent sized room.
Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 Terrible

Barrie

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sam on 12 Mar 2024
Hi Barrie, Sorry to see your rating was low. I do hope you spoke with us whilst here and we would have done all we could to help.

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
Service very good Limited breakfast - not previously advertised when booking hotel No hot water in room for 1st day Fire alarm went off in early hours, was a false alarm but no-one informed us
Stayed 2 nights in Mar 2024
Response from Sam on 12 Mar 2024
Hi David, Thank you for your review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and excellent location
Stayed 1 night in Feb 2024
Response from Sam on 12 Mar 2024
Hi John, Thank you for your 5/5 rating.

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Abbie on 27 Mar 2024
Thank you for your 5/5 review.

10/10 Excellent

Antony

Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely family stay. Staff were very friendly and helpful. Menu is limited but there is something to find.
Response from Amanda on 25 Feb 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on 28 Feb 2024
Hi Tara, Thank you for your 5/5 rating. Kind Regards,

8/10 Good

Grzegorz, Gdansk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on 28 Feb 2024
Hi Grzegorz, Thank you for your rating. Kind Regards,

6/10 Okay

David

Stayed 1 night in Feb 2024
Response from Sam on 28 Feb 2024
Hi David, Thank you for your rating. Kind Regards,

10/10 Excellent

Eamon

Stayed 1 night in Jan 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Ronald

Travelled with partner
Pleasant stay. Staff friendly and helpful
Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your review.

6/10 Okay

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your rating.

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi AdamMany thanks for your rating.Kind regardsJulie

6/10 Okay

stephen

Travelled with family
Liked: Cleanliness, amenities
The room we stayed in had quite a few maintenance issues,
Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi Stephen,Thank you for your rating, I have passed your comments onto our maintenance team.Kind regardsJulie

4/10 Poor

Philip Austin

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi PhilipMany thanks for your rating.Kind regardsJulie

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Airport Trip Booking
Having stayed at Hampton Hilton’s before, staff were friendly, room was a decent size however the sofa bed was the most uncomfortable bed ever for our daughter which resulted in a very poor nights sleep before a 4.30am wake up for a flight isn’t ideal. Restaurant menu was ok but food was pretty basic would recommend eating else where if possible. Hotel was very convenient. Room smelt of cigarette smoke when we checked in but smell dissipated after air con switched off.
Stayed 1 night in Jan 2024
Response from Nicole on 10 Jan 2024
Thank you for your review. The feedback will be passed onto the team.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Needs an update
Hotel was very dated, check in staff seemed unbothered. The key thing though was the breakfast, was awful. Cold food, dry and tough as anything. Really truly awful cooked and continental, and the surfaces and coffee machine were dirty too.
Stayed 1 night in Dec 2023
Response from Abbie on 29 Dec 2023
Good morning I am sorry to hear that you did not enjoy your stay with us. I will pass your comments onto the team.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 28 Dec 2023
Thank you for your review!

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service
Basic hotel with an unbeatable location.
Stayed 1 night in Dec 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

8/10 Good

Louise

Stayed 1 night in Dec 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

10/10 Excellent

Ajibola Hammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. 5 out of 5
Amazing. Comfy bed, spacious room and delicious breakfast menu.
Stayed 2 nights in Dec 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

6/10 Okay

Joanna

Bathroom towel had a stain on it and noisy air conditioner only spent a few hours in hotel after arriving early hours of morning, before travelling home. Breakfast was good though.
Stayed 1 night in Dec 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Stayed for one night before a flight and it was a great experience. Reception staff very courteous attentive and friendly. Room very clean, bed comfortable, great pillows. No noise overnight. Bar staff excellent so friendly, Breakfast was very good. Defo would stay here again if needed an overnight before a flight
Stayed 1 night in Dec 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

10/10 Excellent

Mrs Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay
Stayed 1 night in Oct 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

6/10 Okay

Manuel Ernesto

Stayed 1 night in Dec 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

10/10 Excellent

Michele

Stayed 1 night in Dec 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No further comment
Stayed 1 night in Dec 2023
Response from . on 8 Dec 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 Terrible

Anita

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Awful
Booked a twin room only to be given a double room and not allowed to switch and no pull out bed available. Two boys having to share a double bed to which one ended up in the bath to sleep. Music being blasted from another room and nothing done about it. Not happy at all
Stayed 1 night in Dec 2023
Response from . on 8 Dec 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 Terrible

robert

Stayed 1 night in Dec 2023
Response from Nicole on 5 Dec 2023
Thank you for your review.

6/10 Okay

Andrew

Business traveller
Liked: Amenities
Tired and soulless but staff excellent
Stayed 1 night in Nov 2023
Response from Nicole on 5 Dec 2023
Thank you for your review.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent staff very friendly from check in bar staff
Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for your review, I will pass on the feedback to the team!

6/10 Okay

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and perfect for what we needed. However, i clearly booked a twin room on Expedia. On arrival it was a double and not appropriate. The hotel doesn’t have any twin rooms, but Expedia thinks they do. Please sort Expedia.
Stayed 2 nights in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for your review, I will pass on the feedback to the team!

8/10 Good

lindsey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really clean abs very comfy bed. Just signs for the car park disappear so ended up costing me £5 to use drop off car park as i didn't know where to go. Had to call up hotel for directions. So use middle lane for multi story car park! Level 5!
Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for your review, I will pass on the feedback to the team!

10/10 Excellent

Olubunmi

Stayed 1 night in Nov 2023
Response from Nicole on 19 Dec 2023
Thank you for your review!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from . on 8 Dec 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be given a 4 star. Staff are so helpful and friendly. Room is spacious and smelt so nice upon entering. Will definitely stay here again. Thank you
Stayed 1 night in Nov 2023
Response from Nicole on 21 Nov 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 Excellent

Ann

Stayed 1 night in Nov 2023
Response from Nicole on 21 Nov 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Room on 10th floor with view of Mersey was enjoyable. Seemed newly refurbished. Could have done with an extra pillow, but always enjoy staying at your hotel when visiting friends in Liverpool because parking, access and check-in are so simple and breakfast is open longer than usual and the price is reasonable.
Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for your review, I will pass on the feedback to the team!

6/10 Okay

Rosa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining area was filthy. Dirt on the floor with remains of food from customers breakfast. Serving spoons were not resting on a plate but instead a table spoon rested on a paper napkin which stuck to the spoon! The sliced bread was uncovered. Serving area was messy , unattended in order to maintsin cleanliness standards. A cloth and cleaning agentvwas the first thing visible on the table where serving plates were made available. I informed receotion staff and it seemed to be "fobbed"off -apologies given but nothing attended to even after i went back to help myself to some coffe from the filthy coffee/tea machine with spilafes onnthe floor abd sugar and stained fluids on shelf. 5 other customers were unhappy with regards to cleanliness ( only one othet customer also spoke to reception staff)and condition of dining area and food service area. The customer dining room bin was overflowing to max with rubbish spilling over. Weetabix was sprawled on table tops. Food ( bacon/ scrambled egg) in bain-marie was dry and unpalatable with dirty table spoons( not serving spoons) - some directly on the table top, some on a paper napkins! I have taken photographs. Appaling level of cleanliness. Bedrooms were of an "alright" standard ' - corridor carpets had obvious dirt on them. Bathrooms were decently supplied with tissues, toilet roll,toiletries and bath towels which was axrekief. I stayed for 2 nights. I was not a happy customer. Will stay at Premier Inn or Travel Lodge next time.
Stayed 2 nights in Nov 2023
Response from . on 17 Nov 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern
Stayed 1 night in Nov 2023
Response from . on 17 Nov 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean Nd comfortable Nd the staff were very friendly and accommodating
Stayed 1 night in Nov 2023
Response from . on 17 Nov 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.