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Reviews of Delta Hotels by Marriott Liverpool City Centre

4 out of 5
Delta Hotels by Marriott Liverpool City Centre
One Queen Square, Liverpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Gholam Reza

Travelled with family
Nice hotel,Friendly Staff and great location.
Stayed 5 nights in Mar 2024
Response from Paula on 6 Apr 2024
Dear Gholam,Thank you for taking the time to share your experience with us during your recent stay at Delta Hotels by Marriott.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you again for staying at the Delta Hotels by Marriott and we hope you choose us again whenever your travels bring you back. We would be happy to assist with any future reservations should you require assistance.Sincerely,Front DeskDelta by Marriott

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff were very friendly and helpful at all times. Will return to this location.
Stayed 6 nights in Mar 2024
Response from front desk on 3 Apr 2024
Dear Scott,Thank you for taking the time to share your experience with us during your recent stay at Delta Hotels by Marriott.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you again for staying at the Delta Hotels by Marriott and we hope you choose us again whenever your travels bring you back. We would be happy to assist with any future reservations should you require assistance.Sincerely,Front DeskDelta by Marriott+44 151 476 8000

6/10 Okay

Basketball

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is spacious and amenities is enough.It is not a quiet room, I sometimes hear people talking outside my room, i don't like the bathroom's facilities such as shower head.
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Mar 2024
Dear valued guest,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Thank you again for staying at the Delta Hotels by Marriott and we hope you choose us again whenever your travels bring you back. We would be happy to assist with any future reservations should you require assistance.Sincerely,Front DeskDelta by Marriott

6/10 Okay

Jen

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property location was fantastic. within walking distance of tons of things. The hotel itself, was okay. Our toilet had flushing issues. Took about 3 flushes just to get toilet paper down. Some stains on the bed, walls. There also was no fridge in the room which would of been nice for our drinks The cabinet that holds the tea and coffee also would not keep closed. It would open randomly- we wedged the delta notepad between the two drawers to make sure it stayed closed.
Stayed 5 nights in Feb 2024
Response from Paula on 28 Feb 2024
Dear Jen,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Thank you again for staying at the Delta Hotels by Marriott and we hope you choose us again whenever your travels bring you back. We would be happy to assist with any future reservations should you require assistance.

10/10 Excellent

Manon

Stayed 2 nights in Jan 2024
Response from LP on 9 Jan 2024
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance. Sincerely,Lewishar ParkerNight Manager Delta by Marriott +44 151 476 8000

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights with my children, great location and the staff were fantastic and very informative of things to do in the surrounding area.
Stayed 2 nights in Dec 2023
Response from LP on 9 Jan 2024
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance. Sincerely,Lewishar ParkerNight Manager Delta by Marriott +44 151 476 8000

10/10 Excellent

Neeky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LP on 9 Jan 2024
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance. Sincerely,Lewishar ParkerNight Manager Delta by Marriott +44 151 476 8000

10/10 Excellent

David, LaGrange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LP on 31 Dec 2023
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite. Breakfast was tasty. Very convenient location to the train station.
Stayed 1 night in Dec 2023
Response from LP on 22 Dec 2023
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance. Thank youFront Desk

10/10 Excellent

Anderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LP on 22 Dec 2023
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance. Thank youFront Desk

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
poor
Very noisy room location 541. Hotter than the sun, AC poor. window did not open. sink broken
Stayed 2 nights in Dec 2023
Response from LP on 16 Dec 2023
Dear valued,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay.Providing the highest level of hospitality is our priority and I sincerely apologise that this experience fell short of your expectations. I have shared this feedback with our maintenance team so that the room could be reviewed for the future.As our valued guest, we hope you choose us again whenever your travels bring you back to Liverpool and would love to assist with any future reservations should you require assistance. Thank youFront Desk

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LP on 16 Dec 2023
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay.Providing the highest level of service is our biggest priority and I sincerely apologise if the experience fell short of your expectations. As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really nice stay. Friendly helpful staff, secure parking and a comfortable room.
Stayed 2 nights in Dec 2023
Response from LP on 16 Dec 2023
Dear valued guest,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back and would love to assist with any future reservations should you require assistance. Thank you Front Desk

2/10 Terrible

Carl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was emailed many times that Check In was at 3pm. I arrived at 3.30pm and was told to sit in the bar for 15mins because the room wasnt ready. Half an hour later i was told the room was ready but room was just half cleaned.
Stayed 1 night in Dec 2023
Response from LP on 12 Dec 2023
Dear valued guest,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with Front Desk and Housekeeping team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Thank you for staying at the Delta Hotels by Marriott City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Kind regards,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LP on 12 Dec 2023
Dear XXXusernameXXX,On behalf of the entire hotel team, we want to sincerely thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.As our valued guest, we hope you choose us again whenever your travels bring you back to Liverpool and would love to assist with any future reservations should you require assistance. Sincerely,Front Desk

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from LP on 30 Nov 2023
Dear valued guest,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.Thank you for staying at the Delta Hotels by Marriott City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Kind regards, Front Desk

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Paula on 20 Nov 2023
Dear Jane,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool

10/10 Excellent

Diarmuid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to train is a plus
Stayed 1 night in Nov 2023
Response from Paula on 18 Nov 2023
Dear Diarmuid,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

8/10 Good

Jean

Stayed 4 nights in Nov 2023
Response from Front Desk on 8 Nov 2023
Dear valued guest,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.We are happy to hear you enjoyed your time with us. Your scoring helps identify areas of opportunity for us to improve the guest experience. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Kind Regards

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Helen on 5 Nov 2023
Dear Helen,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Paula on 26 Nov 2023
Dear David,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They chargé me 1 pound and not clean the room
Stayed 3 nights in Oct 2023
Response from Paula on 2 Nov 2023
Dear Patrik,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

8/10 Good

laurence

Always never lets us down
Always stay here , as it never lets us down . Only thing I noticed is they have taken the chain of the door !!! I’d prefer it was on.
Stayed 2 nights in Oct 2023
Response from Paula on 2 Nov 2023
Dear Laurence,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

Rodney

Stayed 1 night in Oct 2023
Response from Paula on 31 Oct 2023
Dear Rodney,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Fab hotel, great staff, especially barman Kyle. Comfy rooms. Good plentiful breakfast. Great location for everything.
Stayed 1 night in Oct 2023
Response from Paula on 15 Oct 2023
Dear Catherine,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.I have passed your very kind comments onto Kyle who was thrilled that you enjoyed your stay.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

8/10 Good

Sian

Stayed 4 nights in Oct 2023
Response from Paula on 31 Oct 2023
Dear Sian,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Paula on 8 Oct 2023
Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

ALLAN, MISSISSAUGA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The checkin staff were excellent. In contrast the employees working in the restaurant for breakfast were very in-attentive. They offered us seats at tables that had not been cleaned and seemed to show no attention to their work. I felt they did not meet the Marriott hotel standard.
Stayed 3 nights in Sep 2023
Response from Paula on 26 Sept 2023
Dear Allan,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

8/10 Good

Dr Syedmohammed Suhail

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Paula on 24 Sept 2023
Dear Syedmohammed,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the Lime Street station and close to shops and restaurants. The hotel is comfortable and the service was very good. Breakfast was also very good. Price for parking was on the steep side, in particular since the advertised rate applies only for parking on the building next door; if you wish to park in the hotel (in front of the building), there is an additional markup.
Stayed 3 nights in Sep 2023
Response from Paula on 18 Sept 2023
Dear Alejandro,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Kind regards, Delta Hotels by Marriott Liverpool City Centre

10/10 Excellent

ALLAN, MISSISSAUGA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Minnie, Caldwell

Liked: Cleanliness, staff & service
The room is clean, bed and pillows comfortable. Only 4 stars because the sink drained very slowly- you had to wait for it to drain after brushing your tea th so you could wash your face 😮😕 the shower controls were difficult to use. I could only get hot water, couldn’t regulate the temp, and the AC didn’t work. My husband sleeps warm so needs the AC. No refrigerator. There’s only an empty cabinet & wires where it should be. At these prices, this should be an excellent room. Unfortunately it was not
Stayed 1 night in Sep 2023
Response from Paula on 17 Sept 2023
Dear Minnie,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

6/10 Okay

Julian

Stayed 1 night in Sep 2023
Response from Paula on 17 Sept 2023
Dear Julian,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great city centre location. Friendly and helpful staff. Very clean, very comfortable and all the amenities
Stayed 1 night in Aug 2023
Response from Paula on 1 Sept 2023
Dear Claire,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

Dr Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 4 nights in Aug 2023
Response from Paula on 29 Aug 2023
Dear Dr Emmanuel,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal court
Brilliant stay yet again breakfast was fantastic
Stayed 1 night in Aug 2023
Response from Paula on 28 Aug 2023
Dear John,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, not so great room
Hotel staff were lovely but I was disappointed the room didn't have a fridge in it and there were no drawers to put clothing in.Where am I meant to put my change of underwear and socks?
Stayed 1 night in Aug 2023
Response from Paula on 22 Aug 2023
Dear Jeanne, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour comments help identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

8/10 Good

Kerry

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Almost excellent
Excellent location, clean spacious rooms, food lovely, service at breakfast awful (left waiting several times for ages!) BUT that shouldnt stop you staying here
Stayed 1 night in Aug 2023
Response from Paula on 16 Aug 2023
Dear Kerry,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City CentreYour comments help identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family mini break
Reception staff were very welcoming and helpful. Our family room was a good size and we had a good view of Liverpool.
Stayed 1 night in Aug 2023
Response from Paula on 13 Aug 2023
Dear Emma,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

6/10 Okay

Wai

Underwhelming stay
Stayed 4 nights, Friday to Tuesday. Positives: Brilliant central location, very friendly at check in. Room though dated, was adequate. Good amenities. Negatives: 1) zero sound proofing of the room, any noise from the corridor can be heard clearly inside the room, including the lift which was quite far away (as all fire doors wedged open at all times). Worse was noise from the hotel bar/club on Saturday night. We had requested a "quiet" room, and thought we were given one since our room was facing the back. However, it actually overlooks the hotel bar, and music was blaring until the small hours. Then we can hear the guests returning to their rooms, so it was way pass 2am before we got to sleep! 2) The shower was dangerous in that it starts off burning hot, and you have to keep turning the lever to get cooler water. No warning or instructions whatsoever on this. Even when you achieved the right temperature, the water temperature still fluctuates to too hot several times during a shower!
Stayed 4 nights in Jul 2023
Response from Paula on 5 Aug 2023
Dear Wai,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your scoring helps identify areas of opportunity for us to improve the guest experience, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Please do not hesitate to contact me if you would like to share any additional feedback.

10/10 Excellent

Grant

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Jul 2023
Response from Alexandra on 31 Jul 2023
Dear Grant,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.Your scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Please do not hesitate to contact me if you would like to share any additional feedback.Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.Kind Regards,Front Office Team

2/10 Terrible

Charlotte

Disliked: Property conditions & facilities
very noisy all night, i was in a room next to the lift and could hear every single person who got out of it. to say how expensive it was, it was not a good stay. the hotel was also very dated.
Stayed 1 night in Jul 2023
Response from Alexandra on 31 Jul 2023
Dear Charlotte,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.Kind Regards,Front Office Team

10/10 Excellent

Prakash

Stayed 1 night in Jul 2023
Response from Alexandra on 31 Jul 2023
Dear Parkash,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.Your scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Please do not hesitate to contact me if you would like to share any additional feedback.Thank you for staying at the Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.Kind Regards,Front Office Team

10/10 Excellent

Dee, Edinburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very central. Very clean and has been renovated (still a few issues with shower) but a lovely hotel.
Stayed 3 nights in Jul 2023
Response from Paula on 27 Jul 2023
Dear Dee,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott Liverpool City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at Delta Hotels by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.

10/10 Excellent

Joanne

Stayed 3 nights in Jul 2023
Response from Alexandra on 24 Jul 2023
Dear Joanne,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.Thank you for staying at the Delta Hotels by Marriott City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Sincerely,Delta by Marriott Liverpool City Centre liverpool.reception@marriott.com

8/10 Good

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liverpool
Good hotel clean .Staff very helpful.One problem charged £20.00 for early check-in.Lovely breakfast plenty of choice.Very comfortable beds.Enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Alexandra on 18 Jul 2023
Dear Charkes,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us.In regards of the early check-in charge, is part of our policy as normal hours is from 15:00 pm and you have requested 09:30 am check-in, therefor the charge. Thank you for staying at the Delta Hotels by Marriott City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Sincerely,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Alexandra on 18 Jul 2023
Dear KennethOn behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.Your scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Sincerely,

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Office Team on 17 Jul 2023
Dear Debbie,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.Your scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Kind regards,

10/10 Excellent

Tanya

Stayed 1 night in Jul 2023
Response from Front Office Team on 17 Jul 2023
Dear Tanya,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre.Your scoring helps identify areas of opportunity for us to improve the guest experience and it has been shared with the appropriate departments. Thank you for staying at the Delta Hotels by Marriott City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Kind regards,