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Dear Anand, thank you for your positive feedback regarding our great location. We are delighted to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon. Best regards, Lee Rimmer, Front Office Manager Novotel Liverpool Centre
The location was amazing good, and as all the Novotel, very clean, excellent staff.
Arnaldo
Stayed 1 night in Mar 2024
Response from Novotel on 5 Apr 2024
Dear Arnaldo, thank you for your positive review! We are delighted to hear that you enjoyed our amazing location, cleanliness, and excellent staff. We look forward to welcoming you back soon. Best regards, Novotel Liverpool Centre
The security guard was grumpy and rude. Reception staff were lovely. Room and pool were great. Hotel is in a great location
Sakina
Stayed 1 night in Dec 2023
Response from Novotel on 20 Feb 2024
Dear Sakina, thank you for taking the time to share your feedback with us. We appreciate your kind words about our reception staff and the great location of our hotel. We apologize for any inconvenience you experienced with our security guard and assure you that we will address this matter internally. We hope to welcome you back to Novotel Liverpool Centre in the future. Sincerely, Novotel Liverpool Centre.
Nice hotel, well located. Staff very helpful, good breakfast and a nice bar.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Novotel on 20 Feb 2024
Dear Robert, thank you for your kind review of Novotel Liverpool Centre. We are delighted to hear that you enjoyed your stay with us and found our hotel to be well located. We appreciate your compliments on our helpful staff, delicious breakfast, and pleasant bar. We hope to welcome you back soon. Best regards, Novotel Liverpool Centre.
10/10 Excellent
Harvey
Travelled with family and small children, Travelled with partner
It was extremely clean and a lovely place to stay, only downfall was our room phone to get room/cleaning service never worked as no one ever picked up, but all staff were lovely, amazing pool.
The hotel is conveniently located.
Facilities are good. The staff were pleasant and helpful.
The layout of the room itself was really odd but it had everything needed and was comfortable.
Anne
Stayed 1 night in Jan 2024
Response from Novotel on 13 Feb 2024
Dear Anne, thank you for taking the time to leave us a review. We are glad to hear that you found our location convenient and our facilities good. It is also great to know that our staff were pleasant and helpful. We apologize that the layout of your room was not to your liking, but we are pleased to know that it had everything you needed and was comfortable. We hope to have the pleasure of welcoming you back to Novotel Liverpool Centre. Best regards.
10/10 Excellent
Verified traveller
11 Jan 2024
Verified traveller
Stayed 1 night in Jan 2024
8/10 Good
Gustavo
8 Jan 2024
Gustavo
Stayed 2 nights in Jan 2024
6/10 Okay
Ffion
Travelled with family
5 Jan 2024
Liked: Cleanliness
Disliked: Room comfort
Convenient location for train station and Liverpool One. Bathroom needs updating (cracked tiles, leaking shower screen). Air conditioning not working and room extremely hot.
Clean and spacious room with details. Friendly and efficient staff. Great location. Excellent value. Originally planned for one night and extended. Will stay again when visiting Liverpool next time.
The property itself was centrally located but the grounds were very dated compared to any other novotel we’ve stayed at. The lobby had a strange smell as did the hallways. They also had no water in the hotel or in the mini fridge and told us to walk to a store to get it ourselves at midnight. I’ve never been to a hotel where they had 0 water. Overall it’s ok if your staying for only a night or two.
Christina
Stayed 1 night in Dec 2023
10/10 Excellent
Verified traveller
21 Dec 2023
Very comfortable stay and a lovely breakfast spread.
Great visit to Liverpool. Hotel ideally placed for access to most places. Only downside was that the room was noisy woken each morning about 6 by the noise of the nearby building work.
There was a slightly drains smell in the bathroom and on our way out we mentioned it to the front desk. They said they would send maintenance and it was gone on our return. The front desk were impressively efficient and would have moved us if the maintenance team couldn’t fix it.
Overall a great place to stay to take in life in Liverpool. Extremely convenient for getting to anywhere around the city center and train stations.
As it is located right in the city it can be rather noisy very late into the night still with partyers on the street during the weekends.
I also found that the elevators didn't work very well and a few times it was hard to get to my room.
Close to most landmarks and 2 branded groceries are just next to. Very convenient. Parking is just next to the hotel with reasonble day parking fee that's clean and safe. Good for family.