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Reviews of Novotel Liverpool Centre

4 out of 5
Novotel Liverpool Centre
40 Hanover Street, Liverpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1005 reviews" "
Rating 8 - Good. 330 out of 1005 reviews" "
Rating 6 - Okay. 95 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sakina

Liked: Cleanliness, amenities, property conditions & facilities
The security guard was grumpy and rude. Reception staff were lovely. Room and pool were great. Hotel is in a great location
Stayed 1 night in Dec 2023
Response from Novotel on 20 Feb 2024
Dear Sakina, thank you for taking the time to share your feedback with us. We appreciate your kind words about our reception staff and the great location of our hotel. We apologize for any inconvenience you experienced with our security guard and assure you that we will address this matter internally. We hope to welcome you back to Novotel Liverpool Centre in the future. Sincerely, Novotel Liverpool Centre.

10/10 Excellent

Robert, Pinner

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice hotel, well located. Staff very helpful, good breakfast and a nice bar.
Stayed 2 nights in Feb 2024
Response from Novotel on 20 Feb 2024
Dear Robert, thank you for your kind review of Novotel Liverpool Centre. We are delighted to hear that you enjoyed your stay with us and found our hotel to be well located. We appreciate your compliments on our helpful staff, delicious breakfast, and pleasant bar. We hope to welcome you back soon. Best regards, Novotel Liverpool Centre.

10/10 Excellent

Harvey

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was extremely clean and a lovely place to stay, only downfall was our room phone to get room/cleaning service never worked as no one ever picked up, but all staff were lovely, amazing pool.
Stayed 3 nights in Feb 2024

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located. Facilities are good. The staff were pleasant and helpful. The layout of the room itself was really odd but it had everything needed and was comfortable.
Stayed 1 night in Jan 2024
Response from Novotel on 13 Feb 2024
Dear Anne, thank you for taking the time to leave us a review. We are glad to hear that you found our location convenient and our facilities good. It is also great to know that our staff were pleasant and helpful. We apologize that the layout of your room was not to your liking, but we are pleased to know that it had everything you needed and was comfortable. We hope to have the pleasure of welcoming you back to Novotel Liverpool Centre. Best regards.

10/10 Excellent

Robert, Pinner

Stayed 1 night in Jan 2024

8/10 Good

Gustavo

Stayed 2 nights in Jan 2024

10/10 Excellent

Charlotte

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix the key card
Always a nice stay at the Novotel but the key card didn’t work a few times & had to go down to reception twice apart from that, excellent!
Stayed 2 nights in Dec 2023

2/10 Terrible

Rashed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Wing Tat Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Clean and spacious room with details. Friendly and efficient staff. Great location. Excellent value. Originally planned for one night and extended. Will stay again when visiting Liverpool next time.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the city
Really easy process to check in and out, great location, staff were lovely and the room was really well priced.
Stayed 1 night in Dec 2023

8/10 Good

Cameron

Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property itself was centrally located but the grounds were very dated compared to any other novotel we’ve stayed at. The lobby had a strange smell as did the hallways. They also had no water in the hotel or in the mini fridge and told us to walk to a store to get it ourselves at midnight. I’ve never been to a hotel where they had 0 water. Overall it’s ok if your staying for only a night or two.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert, Pinner

Very comfortable stay and a lovely breakfast spread.
Stayed 1 night in Dec 2023

10/10 Excellent

Stefanos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, clean, convenient discounted parking next door
Stayed 1 night in Dec 2023

10/10 Excellent

Harvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to location as near train stations. warm, cosy and large room which suited us well.
Stayed 1 night in Dec 2023

8/10 Good

J

Stayed 1 night in Dec 2023

10/10 Excellent

Miss Teresa

Stayed 1 night in Dec 2023

8/10 Good

andrei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Brynne

Stayed 1 night in Dec 2023

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

William

Liked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Laura

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful The breakfast was lovely & a good selection
Stayed 2 nights in Nov 2023

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and location fantastic.
Stayed 2 nights in Nov 2023

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool area great, only ones in at 5pm on a Saturday. Breakfast was OK
Stayed 1 night in Nov 2023

10/10 Excellent

Alan.

Stayed 1 night in Nov 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed a number of times and its always a good stay
Stayed 1 night in Nov 2023

8/10 Good

Serita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to Liverpool. Hotel ideally placed for access to most places. Only downside was that the room was noisy woken each morning about 6 by the noise of the nearby building work.
Stayed 3 nights in Nov 2023

10/10 Excellent

Elaine

Stayed 1 night in Nov 2023

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a slightly drains smell in the bathroom and on our way out we mentioned it to the front desk. They said they would send maintenance and it was gone on our return. The front desk were impressively efficient and would have moved us if the maintenance team couldn’t fix it.
Stayed 1 night in Nov 2023

8/10 Good

Fiona

Stayed 2 nights in Nov 2023

10/10 Excellent

Gemma

Stayed 2 nights in Oct 2023

8/10 Good

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to stay to take in life in Liverpool. Extremely convenient for getting to anywhere around the city center and train stations. As it is located right in the city it can be rather noisy very late into the night still with partyers on the street during the weekends. I also found that the elevators didn't work very well and a few times it was hard to get to my room.
Stayed 5 nights in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service, great facilities, great breakfast- would highly recommend
Stayed 1 night in Oct 2023

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff clean rooms
Stayed 3 nights in Oct 2023

8/10 Good

Yee Bik

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to most landmarks and 2 branded groceries are just next to. Very convenient. Parking is just next to the hotel with reasonble day parking fee that's clean and safe. Good for family.
Stayed 1 night in Oct 2023

10/10 Excellent

Peter, Havant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room. Check in and out quick and easy. 5 minutes walk to Mathews Street.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly recommend!
I can’t recommend this place enough, friendly service from the moment we arrived, beautiful rooms nice and big with a really comfortable bed. Thanks for such an enjoyable stay!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel very comfortable room can not fault ths hotel very professional staff hotel very clean will definitely return plus its in a prime position to everything Had a absolute fantastic 4 nights
Stayed 4 nights in Oct 2023