Terrace/patio

Reviews of The Vincent Hotel

4 out of 5
The Vincent Hotel
98 Lord Street, Southport, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 375 out of 621 reviews" "
Rating 8 - Good. 166 out of 621 reviews" "
Rating 6 - Okay. 49 out of 621 reviews" "
Rating 4 - Poor. 21 out of 621 reviews" "
Rating 2 - Terrible. 10 out of 621 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Staff & service
Restaurant staff in particular were friendly and helpful. Food was very good.
Stayed 5 nights in Mar 2024

2/10 Terrible

Dean

Travelled with group
I have my friend my room as I couldn’t make it an you refused him in an I’ve lost everything I come hear quite regularly an it’s just disappointed me
Stayed 1 night in Jan 2024

6/10 Okay

Joanna

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately when booking you are not aware only certain rooms have walk in, accessible showers. We weren't aware, neither did the hotel try to contact us and ask if we were OK to be moved to a smaller room. We weren't happy with the view of a back yard, smaller room so went to forgo the walk in shower and opt for the original choice. That room was somewhat disappointing. The room was big, for sure, but poorly appointed. The TV was tiny and far away from the bed. I struggled to even see what channels I'm clicking on. The bedside and the few ceiling spotlights are so eco friendly they barely cut through the dark making reading impossible. No extra lighting available, not even a desk light. May be just about OK in the summer, but when it's dark outside you can't even see what's in the suitcase let alone do hair or makeup. The tea /coffee facilities are basic, coffee machine, but only two pods, tea, but only standard type with 4tiny sachets of milk in the vast empty fridge. Water would have been nice. The room and bathroom were very clean, but show signs of tiredness, peeling paint, teared chair. Linen good and bed comfy. Breakfast was plentiful and of good quality. Staff overall excellent, very pleasant every one of them
Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

6/10 Okay

Darren

Stayed 2 nights in Dec 2023

10/10 Excellent

Neal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff amazing
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant helpful and lovely Rooms were high class Food and service amazing
Stayed 2 nights in Nov 2023

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023
Response from FOH Manager on 7 Nov 2023
Thank you Catherine for your great review! We hope to see you again soon. xx

10/10 Excellent

annamaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. The hotel upgraded is as it was our wedding anniversary. The breakfast the next day was beautiful. The waitress and waiter who served us were amazing.
Stayed 1 night in Oct 2023
Response from FOH Manager on 31 Oct 2023
Hi annamaria, thank you for your lovely review, that's great to hear you enjoyed your stay with us! xx

10/10 Excellent

steven

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and will definitely return
Stayed 1 night in Oct 2023
Response from FOH Manager on 31 Oct 2023
thank you for your lovely review, that's great to hear you enjoyed your stay with us! xx

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOH Manager on 31 Oct 2023
thank you for your lovely review, that's great to hear you enjoyed your stay with us! xx

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in Southport. The dinner options are great. The breakfast Chef cooks the best poached eggs in town ! Highly recommended
Stayed 2 nights in Oct 2023
Response from FOH Manager on 20 Oct 2023
Thank you Paul so much for your lovely review! We hope to welcome you back next time you are in the area.xx

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Couldn’t fault our stay at the Vincent but the bed was very comfortable
Stayed 1 night in Oct 2023
Response from FOH Manager on 20 Oct 2023
Thank you Andrew for your 10/10 review thats lovely! We look forward to welcoming you back the next time you are in Southport. xx

10/10 Excellent

Elaine

Well worth a visit
Great stay. Check on staff helpful and polite. Room was clean and the bed was comfortable.
Stayed 1 night in Oct 2023
Response from FOH Manager on 20 Oct 2023
Thank you Elaine for your 10/10 review thats lovely! We look forward to welcoming you back the next time you are in Southport.xx

2/10 Terrible

Zsolt

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was advertised as a hotel with Spa, but there is only a massage room, no any other spa facilities... I think a massage room isn't a spa. The room was extremely dark, I couldn't read my newspaper even when I turned on all of the lights in the room. The bed was so uncomfortable, too soft. The toilet didn't work properly either. So after all I think £301 for two night was a bit too much for this hotel. Plus another £100 for "deposit" at checking in...
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Stayed 1 night in Sep 2023

4/10 Poor

Alan

Disliked: Room comfort
Very disappointing stay over
Hotel disappointment. Lighting v subdued, couldn’t see in mirror, bed too wide for 2. Bathroom shower dangerous to climb in and out of! Plug in basin didn’t retain water. Room outlook over roofs/dismal. Won’t visit again. No ease of car parking.
Stayed 1 night in Sep 2023
Response from FOH Manager on 31 Oct 2023
Hi Alan, I'm sorry to hear your were disappointed with your stay with us. I hope you find a nicer hotel that's more suited to you next time. xx

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Gone downhill!
I was woken up at 6.45am to the sound of the hotels glass bottles been collected. No body was on reception when I arrived and nobody even asked how my stay was at check out. Well if you cant be bothered then i will stay somewhere else next time im in town.
Stayed 1 night in Sep 2023
Response from FOH Manager on 7 Sept 2023
Hi - I'm sorry to hear you didn't enjoy your stay with us this time. May I ask when you stayed with us so I can investigate please? Many ThanksEmily

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great weekend away, walk out the door and everything is there.
Stayed 2 nights in Sep 2023
Response from FOH Manager on 31 Oct 2023
thank you for your lovely review, that's great to hear you enjoyed your stay with us! xx

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from FOH Manager on 12 Sept 2023
Thank you so much for your great review! We look forward to welcoming you back to the future.Love, The Vincent Team xx

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, nice feeling and great breakfast
Stayed 2 nights in Aug 2023
Response from FOH Manager on 12 Sept 2023
Thank you so much for your great review. We look forward to welcoming you back to the Vincent in the future! Love, the Vincent Team xx

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from FOH Manager on 12 Sept 2023
Thank you so much for your great review. We look forward to welcoming you back to the Vincent in the future! Love, the Vincent Team xx

8/10 Good

Jackie

Stayed 1 night in Aug 2023
Response from FOH Manager on 12 Sept 2023
Thank you so much for your great review. We look forward to welcoming you back to the Vincent in the future! Love, the Vincent Team xx

10/10 Excellent

Natalie

Stayed 1 night in Aug 2023

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of parking, although this is a southport problem
Stayed 2 nights in Aug 2023
Response from FOH Manager on 12 Sept 2023
Thank you so much for your review. We look forward to welcoming you back to the Vincent in the future! Love, the Vincent Team xx

10/10 Excellent

neil

Liked: Amenities
First class experience and very competitively priced. I’ll be back
Stayed 3 nights in Aug 2023
Response from FOH Manager on 9 Aug 2023
Thank you so much for your great review, greatly appreciated! Make sure you book with us direct on your next visit to ensure the best rate and room. xx

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely trip
The staff were all amazing. Really pushed the boat out for my dads birthday. Very friendly and helpful.
Stayed 1 night in Aug 2023
Response from FOH Manager on 9 Aug 2023
Thank you so much for your great review, greatly appreciated! Make sure you book with us direct on your next visit to ensure the best rate and room. xx Glad your dad enjoyed his birthday!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FOH Manager on 12 Sept 2023
Thank you so much for your review. We look forward to welcoming you back to the Vincent in the future! Love, the Vincent Team xx

10/10 Excellent

Allyson

Stayed 1 night in Jul 2023
Response from FOH Manager on 2 Aug 2023
Thank you so much for your review its greatly appreciated. We look forward to welcoming you back to the Vincent Hotel on your next trip! xx

10/10 Excellent

Clara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Best Hotel I've stayed in for a long time and I travel a lot. Staff were excellent and you tell they actually loved working there which just created a really nice environment. The work area was great for a small group of us to work from and really good value. The rooms were clean and spacious and the valet parking was great too. Would stay again.
Stayed 1 night in Jul 2023
Response from FOH Manager on 19 Jul 2023
Thank you so much for your wonderful review! I have relayed this to the hotel team. We look forward to welcoming you back to the Vincent in the future. xx

10/10 Excellent

Patricia, Half Moon Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from FOH Manager on 2 Aug 2023
Thank you so much for your review its greatly appreciated. We look forward to welcoming you back to the Vincent Hotel on your next trip! xx

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from FOH Manager on 2 Aug 2023
Thank you so much for your review its greatly appreciated. We look forward to welcoming you back to the Vincent Hotel on your next trip! xx

10/10 Excellent

Joan

Stayed 1 night in Jun 2023
Response from FOH Manager on 2 Aug 2023
Thank you so much for your review its greatly appreciated. We look forward to welcoming you back to the Vincent Hotel on your next trip! xx

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice hotel but with weather being really hot I was disappointed the air conditioning wasn’t working. Lack of sleep because of this makes my rating a bit lower.
Stayed 1 night in Jun 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Andi and her team are doing a great job! They make you feel welcome the moment you walk through the front door. The food ,drinks, the rooms all excellent! When I come to Southport to visit my friends, I’ll always be staying at the Vincent. Cheers Ron.
Stayed 2 nights in Jun 2023
Response from FOH Manager on 9 Aug 2023
Thank you so much for your great review, greatly appreciated! Make sure you book with us direct on your next visit to ensure the best rate and room. xx

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vincent a great experience
It is a lovely hotel
Stayed 2 nights in May 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay overall
Staff were lovely, upgraded room for mum’s birthday, lovely platter in room. Only issue was the room was very hot so we had to sleep with the window open which made it noisy.
Stayed 1 night in May 2023

6/10 Okay

Karan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Leaking shower dangerous
I’m our room 315 the shower was leaking all over the bathroom floor very dangerous. The sink basin was also leaking. I did mention this to the reception but no compensation was offered just thx’d us for the advice which I thought was extremely not helpful as it was damgerous the wet floor.
Stayed 1 night in May 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

niall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and restaurant. Felt the hotel was a little sneaky not informing us that the air conditioning was out of service until we asked for help to use it. This should have been stated at time of booking. The room was sold as having aircon. Good hotel though
Stayed 1 night in May 2023
Response from FOH Manager on 30 May 2023
Hi Niall, thank you for your feedback! Yes we are upgrading our Air con in the whole hotel currently, no sneakyness involved I assure you... will be up and running again in no time. Many Thanks, Emily

10/10 Excellent

Jeason Hylton

Stayed 1 night in May 2023

10/10 Excellent

Alison

Stayed 3 nights in May 2023

10/10 Excellent

Nicola

Stayed 1 night in May 2023

8/10 Good

suzanne

Stayed 1 night in May 2023

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just looked a little tired. Staff were excellent
Stayed 1 night in May 2023