3-19 Queen Buildings, Castle Street, Liverpool, England
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi John, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Kindest Regards, Ebony (GSA)
Hi Lee, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)
Affordable, easy to locate, room was pleasant for an overnight stay, very quick access to the city center
Alex
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Alex, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)
6/10 Okay
Aimee
Travelled with partner
21 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom door was see through and the sink was too small for the tap so when it was turned on the water just went on the floor the bed wasn’t the most comfortable. Over all the stay was good we were only there for the one night but the staff were nice and helpful.
Aimee
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Aimee, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Please accept our sincere apologies that you were not completely satisfied with your stay.Kindest Regards, Ebony (GSA)
2/10 Terrible
Hendrik
18 Feb 2024
Hendrik
Stayed 2 nights in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Hendrik, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Please accept our sincere apologies that you were not completely satisfied with your stay.Kindest Regards, Reception Team
Hi Jess,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team
The place smelt of.mould. Sink had loads of cracks in it. Could not lock toilet door. Was moved to another room which but still could not lock toilet door. We left and found another hotel £179 wasted. Would not stay if someone paid for it. On the plus side the staff where very nice
Philip
Stayed 2 nights in Jan 2024
Response from Front Desk on 18 Feb 2024
Hi Phillip,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team
Hi Jayden,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team
6/10 Okay
Michael
27 Jan 2024
Michael
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Michael,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team
Hi Lee,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team
6/10 Okay
Jonathan
7 Jan 2024
Disliked: Property conditions & facilities
Very old building. Can be noisy if you’re next to the lane. Especially on ground floor. Convenient location though.
Jonathan
Response from Front Desk on 18 Feb 2024
Hi Jonathan,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team
Great place to stay easy walking to the marina and to the shops. Really friendly staff.
Sarah-Jane
Response from Front Desk on 18 Feb 2024
Hi Sarah-Jane,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team
10/10 Excellent
ALEXIS
31 Dec 2023
ALEXIS
Stayed 4 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi ALEXIS,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team
We were very happy with our spontaneous visit to Liverpool and our stay at the Tune Hotel Liverpool. The staff were helpful, the hotel was quiet and everything is in walking distance.
Dee
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Dee,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team
A good basic hotel with friendly staff. Good value and very central
Julie
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Julie,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team
6/10 Okay
Silvia
23 Dec 2023
Disliked: Cleanliness
Could improve on cleanliness
Well located hotel, but the room and the floor were very dusty. only 1 large towel each. The amenities were only for one person instead of two, the room was a double bed. There was a lot of noise at night due to the machines they have on the terrace.
Silvia
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Silvia,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team
stayed here 4 nights to attend football,first time staying here,value for money,would mark it down ever so slightly only because had to pay extra for coffee each morning.but,all in all,a pleasant stay.
John-paul
Stayed 4 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi John-Paul,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team
Friendly staff, decently sized and clean and comfortable room, and great location right in the city centre. Can hear some of the noise from Castle Street but that dies down once the restaurants close. Bit of a maze to find the room but lots of signs to direct you. Overall very happy with my stay here
Nitika
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Nikita,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team
Hi William,Thank you for taking the time to leave a review, we appreciate your custom. Kindest Regards,Reception Team
8/10 Good
LINDA
11 Dec 2023
LINDA
Stayed 1 night in Nov 2023
6/10 Okay
Michelle
Travelled with group
11 Dec 2023
Liked: Cleanliness, staff & service
Basic, clean and value for the cheap price
Very basic but reflects in the price. Both lights were faulty (above bed and bedside cabinet light) so had to have either the main light in or the bathroom light Other than that more than ok for the price
Excellent value for money. Room without fault - clean and a comfy bed!! Perfect central location. Layout of the hotel is a bit confusing - so remember your route from reception to your room!!
A very nice hotel fo solo traveler, centrally located and near the cavern club in case you're doing any Beatles tourism. Also near he Beatles statues. It's has a Greg's next door for breakfast or any meal. Also nearby is a convenience store about 3-5 minutes walk. Everything is close by so you can see a lot and even shop. Small room has a clean shower and bathroom. I was in a room by this big window and they had two extra heaters in the room to make sure it stayed warm. Very good accomodations for the price and good location. The front desk people were awesome and let me check in early at no extra cost. They also helped me when I needed late check out. He's a cool guy, that front desk guy.
Verified traveller
Stayed 1 night in Dec 2023
8/10 Good
Simon
10 Dec 2023
Liked: Amenities
The staff were very friendly and the room clean. However the bed was not overly comfortable and the area very noisy. I appreciate that it is city centre located but street noise was very loud through the night.
Simon
Stayed 1 night in Dec 2023
8/10 Good
SHIRLEY
10 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Great location
Location is amazing. We stayed 3 nights and there was no room cleaning or towel changes, but overall the hotel is clean and basic. Reception staff efficient and friendly .
SHIRLEY
Stayed 2 nights in Dec 2023
6/10 Okay
Paul
8 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Comfortable but basic
Comfortable but basic city centre room. Very friendly desk staff.
Really awful stay. Paid for 2 nights but only stayed one. Was so cold we slept in clothes with coats on top. One plug socket so had to choose what u wanted to plug in. No wardrobe no drawers, no coffee making. An air con that wouldn’t switch off. Actually too icy in bathroom to have a shower. Everywhere needed decorating badly and bed needed tipping. It was like sleeping on cardboard and made weird noises every time u moved. Very shabby hotel and wouldn’t ever stay again.