Exterior detail

Reviews of Tune Hotel Liverpool

3 out of 5
Tune Hotel Liverpool
3-19 Queen Buildings, Castle Street, Liverpool, England

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 1010 reviews" "
Rating 8 - Good. 371 out of 1010 reviews" "
Rating 6 - Okay. 177 out of 1010 reviews" "
Rating 4 - Poor. 88 out of 1010 reviews" "
Rating 2 - Terrible. 70 out of 1010 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in excellent location. Staff were great
Stayed 1 night in Mar 2024

10/10 Excellent

Darie

Liked: Cleanliness, staff & service, property conditions & facilities
it's safe and easy to any shopping😊👌
Stayed 2 nights in Mar 2024

6/10 Okay

Francis

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

V MANIKANTA NAGENDRASAI KRISHNAMOHAN

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is small and feels congested.
Stayed 1 night in Mar 2024

10/10 Excellent

Maulik

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place in the heart of centre town.
Stayed 1 night in Mar 2024

8/10 Good

Mahadevan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for overnight
Stayed 2 nights in Mar 2024

4/10 Poor

Shauna

The heating in my room wasn’t working but they gave me a small radiator which really didn’t give much heat out
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The price
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi John, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Kindest Regards, Ebony (GSA)

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 2 nights in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Lee, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, easy to locate, room was pleasant for an overnight stay, very quick access to the city center
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Alex, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. We hope to see you again in the future.Kindest Regards, Ebony (GSA)

6/10 Okay

Aimee

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom door was see through and the sink was too small for the tap so when it was turned on the water just went on the floor the bed wasn’t the most comfortable. Over all the stay was good we were only there for the one night but the staff were nice and helpful.
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Aimee, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Please accept our sincere apologies that you were not completely satisfied with your stay.Kindest Regards, Ebony (GSA)

2/10 Terrible

Hendrik

Stayed 2 nights in Feb 2024
Response from Front Desk on 10 Mar 2024
Hi Hendrik, Thank you very much for taking the time to review Tune Hotels Liverpool! As we greatly appreciate all your feedback, we take it into consideration to better our service. Please accept our sincere apologies that you were not completely satisfied with your stay.Kindest Regards, Reception Team

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for the city centre
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Sean,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Staff were friendly and efficient. Room was clean and tidy. Central location.
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Linda,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

2/10 Terrible

Jess

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Jess,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

10/10 Excellent

d

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Feb 2024
Hi D,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

2/10 Terrible

Philip

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place smelt of.mould. Sink had loads of cracks in it. Could not lock toilet door. Was moved to another room which but still could not lock toilet door. We left and found another hotel £179 wasted. Would not stay if someone paid for it. On the plus side the staff where very nice
Stayed 2 nights in Jan 2024
Response from Front Desk on 18 Feb 2024
Hi Phillip,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

8/10 Good

Jayden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and great location
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Feb 2024
Hi Jayden,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Michael,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to town centre nice staff
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Feb 2024
Hi Lee,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

6/10 Okay

Jonathan

Disliked: Property conditions & facilities
Very old building. Can be noisy if you’re next to the lane. Especially on ground floor. Convenient location though.
Response from Front Desk on 18 Feb 2024
Hi Jonathan,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

10/10 Excellent

Sarah-Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay easy walking to the marina and to the shops. Really friendly staff.
Response from Front Desk on 18 Feb 2024
Hi Sarah-Jane,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team

10/10 Excellent

ALEXIS

Stayed 4 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi ALEXIS,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

10/10 Excellent

Dee

Liked: Staff & service, amenities, property conditions & facilities
We were very happy with our spontaneous visit to Liverpool and our stay at the Tune Hotel Liverpool. The staff were helpful, the hotel was quiet and everything is in walking distance.
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Dee,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goodbasichotel
A good basic hotel with friendly staff. Good value and very central
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Julie,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team

6/10 Okay

Silvia

Disliked: Cleanliness
Could improve on cleanliness
Well located hotel, but the room and the floor were very dusty. only 1 large towel each. The amenities were only for one person instead of two, the room was a double bed. There was a lot of noise at night due to the machines they have on the terrace.
Stayed 2 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Silvia,Thank you for taking the time to leave a review, we appreciate your custom. Please accept our sincere apologies that you were not satisfied with your stay here with us.Kindest Regards,Reception Team

10/10 Excellent

John-paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayed here 4 nights to attend football,first time staying here,value for money,would mark it down ever so slightly only because had to pay extra for coffee each morning.but,all in all,a pleasant stay.
Stayed 4 nights in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi John-Paul,Thank you for taking the time to leave a review, we appreciate your custom.Kindest Regards,Reception Team

8/10 Good

Nitika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable stay
Friendly staff, decently sized and clean and comfortable room, and great location right in the city centre. Can hear some of the noise from Castle Street but that dies down once the restaurants close. Bit of a maze to find the room but lots of signs to direct you. Overall very happy with my stay here
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Feb 2024
Hi Nikita,Thank you for taking the time to leave a review, we appreciate your custom. We would love to see you again in the future.Kindest Regards,Reception Team

10/10 Excellent

Kostadin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price is perfect. Clean and very good location
Stayed 2 nights in Dec 2023

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Klermeson

Business traveller, Travelled with partner
Liked: Staff & service
Well located.
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on 18 Feb 2024
Hi William,Thank you for taking the time to leave a review, we appreciate your custom. Kindest Regards,Reception Team

8/10 Good

LINDA

Stayed 1 night in Nov 2023

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Basic, clean and value for the cheap price
Very basic but reflects in the price. Both lights were faulty (above bed and bedside cabinet light) so had to have either the main light in or the bathroom light Other than that more than ok for the price
Stayed 1 night in Dec 2023

4/10 Poor

STEPHEN

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liverpool Stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Ian

Liked: Amenities
Excellent value for money. Room without fault - clean and a comfy bed!! Perfect central location. Layout of the hotel is a bit confusing - so remember your route from reception to your room!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good location and price
A very nice hotel fo solo traveler, centrally located and near the cavern club in case you're doing any Beatles tourism. Also near he Beatles statues. It's has a Greg's next door for breakfast or any meal. Also nearby is a convenience store about 3-5 minutes walk. Everything is close by so you can see a lot and even shop. Small room has a clean shower and bathroom. I was in a room by this big window and they had two extra heaters in the room to make sure it stayed warm. Very good accomodations for the price and good location. The front desk people were awesome and let me check in early at no extra cost. They also helped me when I needed late check out. He's a cool guy, that front desk guy.
Stayed 1 night in Dec 2023

8/10 Good

Simon

Liked: Amenities
The staff were very friendly and the room clean. However the bed was not overly comfortable and the area very noisy. I appreciate that it is city centre located but street noise was very loud through the night.
Stayed 1 night in Dec 2023

8/10 Good

SHIRLEY

Liked: Cleanliness, staff & service, room comfort
Great location
Location is amazing. We stayed 3 nights and there was no room cleaning or towel changes, but overall the hotel is clean and basic. Reception staff efficient and friendly .
Stayed 2 nights in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Comfortable but basic
Comfortable but basic city centre room. Very friendly desk staff.
Stayed 1 night in Nov 2023

6/10 Okay

Lewis

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest Ogbonna

Travelled with partner
Liked: Cleanliness, amenities
It's a place to stay for holiday. I love it
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
heating
the hotel was ok but the room was so could it was not nice to be in the room
Stayed 1 night in Nov 2023

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Absolutely awful
Really awful stay. Paid for 2 nights but only stayed one. Was so cold we slept in clothes with coats on top. One plug socket so had to choose what u wanted to plug in. No wardrobe no drawers, no coffee making. An air con that wouldn’t switch off. Actually too icy in bathroom to have a shower. Everywhere needed decorating badly and bed needed tipping. It was like sleeping on cardboard and made weird noises every time u moved. Very shabby hotel and wouldn’t ever stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Breda

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Stayed 1 night in Dec 2023