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Excellent reception, east to reach by foot from Hatton Court underground station of Piccadily line. Very hospitable staff. But heating of room at night was not optimum, the room was cold; and room temperature could not be regulated by the customer. No free drinking water bottle was supplied.
We booked the Hotel to be in central London for a special birthday occasion. It was ideal. Very convenient with parking (though rather expensive).
We stayed for one night as part of our honeymoon. The Welcome to the hotel was simply outstanding. Lucas and Mitchell from the hotel managed to secure a reservation at Hard Rock we missed due to traffic. The hotel even managed to arrange a last minute massage for my husband. All staff were very respectful ...
We rented a 2 room apartment and that was at 5 star level and the service & concierge was also perfect. We had left an awful apartment and service in Mayfair very early in the morning and they were so kind as to check us in at 8 am . I woudl definetely stay here again .
Booked the hotel as it is right next door to the Excel Centre, stayed before so knew what to expect. Clean well appointed quiet rooms, nice breakfast
This was a 2 night stay for a conference in Kensington. I got a very cheap advance deal, and was upgraded on arrival to a bigger room. It was generally quiet, clean, and comfortable in an excellent location.
Friendly helpful staff. Small room but clean and well equipped. Central location. Breakfast not worth what we paid and if we stayed again, we would go to local cafe. Tinned peaches when could have had fresh fruit and the mushrooms did not taste pleasant!
Overall the hotel was decent and the staff were friendly but the room was tiny. We had half expected a small room due to the price. I'm pretty sure that when we made the booking there were no pointers to say that this was a room for single occupancy. The bed was way too small for a couple (of an ...
We stayed over on New Years Eve we found the staff helpful friendly very accommodating, It was very close to Gloucester Rd tube station. walking distance to the V & A Museum, the Natural History Museum & Harrods which pleased us greatly, we would definitely stay there again
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