I guess location is everything for this hotel, just a few minutes walk to the river at Blackfriars bridge. My only interaction with the staff was at check-in, polite and efficient. Room was disappointing for a room that should have been over £200 for the night, Expedia points brought it down significantly. The room was just old looking, and yet still looked unfinished.En-suite bathroom was modern and worked fine. The bar area looked good but did not use it and did not have breakfast here as London is just outside the door.