Property location was excellent. Staff was above average, however, I made the reservation for a "full view of Big Ben" and instead got received the view of the parking lot between buildings, with a very limited view of Parliament. It was very disappointing to my son and I. I asked to switch rooms on a couple occasions, immediately and after the weekend, and the response was that they were at capacity and would not honor my request. I asked to speak with an authority and received the same response. They said because I made the booking through Expedia, there was little flexibility that could be provided.