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Reviews of The Athenaeum Hotel & Residences

5 out of 5
The Athenaeum Hotel & Residences
116 Piccadilly, Mayfair, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 338 out of 591 reviews" "
Rating 8 - Good. 156 out of 591 reviews" "
Rating 6 - Okay. 54 out of 591 reviews" "
Rating 4 - Poor. 30 out of 591 reviews" "
Rating 2 - Terrible. 13 out of 591 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service
Stayed 2 nights in Apr 2024

8/10 Good

JASON

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in the townhouse section. The access to the townhouse rooms within the hotel are below average, and I suggest guests access from the street instead. The ceiling height was great, beds comfortable. The bathroom’s in the deluxe rooms need updating, as the furniture has warped wood and shower trays semi yellow from age. The WiFi was very poor, and the hotel did try to improve but failed. The spa is out of bounds to children even after having been told they could attend before making the booking, so this was disappointing. The lounge or 10th floor is a bonus, with wonderful views.
Stayed 1 night in Feb 2024

6/10 Okay

Dana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It’s a nice hotel, small in comparison to its competitors but convenient. Something about it is a little eerie, but the staff were kind and the check in was quick and smooth.
Stayed 1 night in Jan 2024

8/10 Good

Cassi Jo

Travelled with family
Too hot to handle.
The property is in a great location! The heart of Mayfair and surrounding landmarks. The staff were very friendly, the only problem I had was the comfort of the room. It was December and the room was very stuffy and warm. The windows were locked shut and no fresh air could circulate. It was difficult to get good sleep due to the warmth of the room even when it was turned to full cool and high fan. It felt like a central temp for entire building?
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My go-to residence in Mayfair

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Alanoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Lorrie

Stayed 3 nights in Oct 2023

4/10 Poor

John

Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
This hotel was the cherry on top of a perfect trip to London. The staff was very professional and accommodating. The room was comfortable, super clean, and sleek. The bed was exceptionally comfortable. Honestly I can’t capture how perfect this hotel was
Stayed 5 nights in Sep 2023

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 nights and loved it. The hotel is in an incredible location, a short walk to Buckingham Palace, Hyde Park and shopping in Mayfair. The rooms appear to be recently renovated and are just lovely - the bathrooms are a bit dated, it would be good to see them modernised. All of the staff are fantastic, this was some of the best service we have ever experienced in all of our travelling. Super accommodating, will even help you make reservations and purchase tickets to events. We were on our honeymoon and they placed a delightful gift of balloons and chocolates in our room, along with a handwritten card from the team. The attention to detail is exceptional. The Breakfast is excellent, and we loved that we could order it to the room for no extra charge. We also ordered from the restaurant for lunch, and that food was excellent as well. A minor negative is that the coffee is terrible, the pod machine in the room is better - but there is a great Italian style coffee place right next door. Overall, we will definitely stay here again and highly recommend the Athenaeum.
Stayed 5 nights in Sep 2023

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Alana, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous accommodations. Looking forward to returning in the near future.
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Stayed 1 night in Sep 2023

2/10 Terrible

Anastacia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water leak and bad management
I stayed here in March and was really excited to stay here again. Checking in was nice and the room was very comfortable. The real issue is that the ceiling leaked water overnight and saturated the carpet and some of our bags. My husband and I spent the morning drying our clothes with the hair dryer, and when we informed management when we checked out. They told us the leak was unfortunate, but didn't really seem to care, and then asked if we wanted to include an additional £15 to with our bill as a tip. So if you're staying in room 201, the ceiling might be leaking. I've stayed in hostels more accommodating than this. Definitely won't be staying here again.
Stayed 1 night in Aug 2023

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay. Spa was great, quiet, rooms good. I would say I booked a deluxe room and it seemed to look the same as the cheaper alternative? The only difference says it has a king bed and different pillows and a few sq meters more in the room? Stay helpful. Room service never came and they didn’t seem to care or really explain why or apologies, more of a brush off?
Stayed 1 night in Aug 2023

10/10 Excellent

Lena A., new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very comfortable rooms and excellent locatiobn.
Stayed 5 nights in Aug 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was a dungeon, tiny, with no way to get natural light in. They tried to stick 5% extra fee for fun on bill at end unannounced.
Stayed 2 nights in Aug 2023

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

abraham, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great walkable to everything The property needs a facelift it’s partially renovate.Breakfast service is slow The lounge is great
Stayed 5 nights in Jul 2023

10/10 Excellent

Joanie

Stayed 5 nights in Jul 2023

10/10 Excellent

Salih, Istanbul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean hotel and courteous staff
Stayed 3 nights in Jul 2023

8/10 Good

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have streaming options for in room entertainment.
Stayed 2 nights in Jul 2023

10/10 Excellent

Emma

Stayed 4 nights in Jul 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making our last stop on our 20-day vacation so great! The bed and pillows were by far the most comfortable of anywhere we stayed. The staff was great and so thoughtful on my husband’s birthday. We loved the location, the drinks and the food. So pretty by the park and away from the busy areas but still walkable to everything.
Stayed 2 nights in Jul 2023

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms. But nice staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Wing Yee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a gem in a great location. Their staff are the best part - they are all very friendly and went above and beyond assisting us to make sure our stay is comfortable, starting from the moment we arrived. I will definitely stay with the Athenaeum hotel again next time I’m in London.
Stayed 3 nights in Jul 2023

2/10 Terrible

michelle

Stayed 1 night in Jun 2023

10/10 Excellent

Judith Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with efficient staff and so easy to walk around London from the Atheneum Hotel
Stayed 1 night in May 2023

6/10 Okay

Brandon

Stayed 3 nights in May 2023

10/10 Excellent

Annachristina, Shirley

Stayed 3 nights in May 2023

10/10 Excellent

Katie

Stayed 1 night in May 2023

10/10 Excellent

Karen

Stayed 1 night in May 2023

10/10 Excellent

James Vincent Ferro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and helpful staff. We had adjoining rooms with our kids and they were spacious.
Stayed 6 nights in Apr 2023

10/10 Excellent

Abdulla

Stayed 4 nights in Apr 2023

10/10 Excellent

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing right from the start. The hotel staff was incredibly helpful and accommodating, the hotel Was clean and cozy. The best part was location, everything was walking distance!
Stayed 4 nights in Apr 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff made the trip enjoyable in London in a well kept room with thoughtful surprises. We highly recommend the hotel for its location by the Palace off Green Park and their detail to service!
Stayed 3 nights in Apr 2023

10/10 Excellent

Abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 6 nights in Mar 2023

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding hotel!
Stayed 6 nights in Feb 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Heater wasn't really doing the job and heating the room. We had to ask for an electric heater.
Stayed 10 nights in Dec 2022

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traffic was very noisy
Overall the hotel was great . I’d stay again but not on the Piccadilly side . Traffic is very noisy. Great location . Comfy room and great shower
Stayed 4 nights in Oct 2022

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location and professional service
One of the best hotel in London regarding to the location, view also the professional service and the welcoming environment, i would like to thank everyone there especially mr. Mena and Mr. Yaser. I hope to come back soon
Stayed 3 nights in Oct 2022

10/10 Excellent

TRACEY

Stayed 1 night in Sep 2022

8/10 Good

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a great location. Rooms very small though
Stayed 4 nights in Sep 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the welcoming staff and the beautiful room we had overlooking Green Park. The location was great for shopping and walking in Hyde Park. Also situated near the tube station.
Stayed 3 nights in Sep 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and close to a lot of things
Stayed 4 nights in Sep 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022