I want to be fair —so I’ll start with the good. The property was nice. The front desk and receptionist were also nice; however, the hotel was repairing the flooring in the hall & room adjacent to mine. The noise was awful—and I was very tired after 12 hours of travel—The noise started early on the day I was checking out —around 8 am. So “sleeping in” was out of the question. I notified the front desk on check out. I was very nice and the receptionist said I had every right to complain—I showed her the video of the noise and construction outside my door. She told me to notify the manager if I wanted a refund or partial refund. So I did —the manager sent me over to his boss—she was very difficult and implied I was lying—despite sending her a couple videos taken from my room of the noise. She blamed it on outside road work—it was literally a saw, hammer, and an electric sander—not road work. I was a bit surprised and offended because she was abrasive in her responses. Honestly, it wasn’t about the refund. It was more about being respected and validated. Anyway I told her to keep the refund—it wasn’t worth my peace of mind. My time is valuable and emailing back and forth with a disrespectful hotel employee, felt like a total waste of it. So again to be fair. The hotel was nice
enough —but if you have a problem, don’t expect any help from management. Honestly, I would have been satisfied with a phone call and apology—I’m just glad the experience is over.